1. Mary Pea Technical Writer
2151 Oakland Road, San Jose, CA 95131
peaster@gmail.com Home 408.433.1996 Mobile 408.910.5614
Summary
Professional Technical Writer with more than twenty years of experience. Skilled at delivering clear, concise, and accurate
documentation, including online help, for complex web-based business and network management applications. Able to
work independently and quickly become familiar with new responsibilities, tools, and processes. Experienced in planning
and executing complex projects. Adept at working collaboratively with engineers and other subject matter experts locally
and overseas. Savor working in an open and collegial environment.
Core Competencies
Tools
XMetaL FM Connector IBM ClearQuest Rally MS Word
Astoria Workbench Atlassian Confluence Mercury TestDirector Agilefant MS Visio
Adobe FrameMaker WinCVS Cisco PRRQ MS Project SnagIt
Adobe WEM PVCS Eclipse MS Excel
Adobe Acrobat Pro CDETS (bug tracking) Putty/C-scope MS PowerPoint
Professional Experience
Cisco Systems May 2013 – Mar 2015
Technical Writer /Lead Technical Writer (Contract)
Worked with engineers, QA staff, and TMEs to plan and write installation and deployment guides, CLI and GUI
configuration guides, and technical reference manuals for Cisco’s Unified Computing System (UCS). Learned and
documented the cloud-based Extensible Network Controller (XNC), Nexus Data Broker (NDB) applications.
Extracted requirements from engineering user stories and managed documentation user stories in Rally for XNC
and NDB. Employed Cisco’s customized XML and CMS application platform (XMART) to write source material for
technical and editorial review, revision, and publication to Cisco’s public documentation portal.
Selected Accomplishments
 Deployed two releases of documentation for the Cisco XNC and Cisco NDB applications.
 Documented major IPv6 feature and wrote CLI- and GUI-based procedures for LDAP, RADIUS, and TACACS+
authentication for the Cisco UCS Manager 2.0 release.
 Wrote CLI- and GUI-based procedural chapters for configuring VLANs and VSANs for the Cisco UCS Central
application.
 Made contributions to the Application Policy Infrastructure Controller (APIC) Deployment Guide.
 Completed detailed review and update of the Cisco Nexus 9000 Series Unicast Routing Configuration Guide.
IP Infusion, Sunnyvale, CA Jun 2006 – Jul 2012
Senior Technical Writer
Used engineering design documents and specifications from standards bodies (IEEE, IETF, ITU-T, etc.) to plan
and write developer guides, command references, and configuration guides for IPv4/IPv6, Layer 2/3, MPLS,
and Carrier Ethernet software products. Prepared detailed release notes, PICS conformance, and standards-
supported documents for customer web portal. Implemented Quadralay WebWorks Pro and WebWorks
Express to manage publication of all guides in WebHelp and PDF formats.
Selected Accomplishments
 Authored first release of Carrier Ethernet and Bidirectional Forwarding Detection (BFD) document sets.
 Merged multiple guides into a new set of manuals for IP Infusion’s MPLS software offerings.
 Independently managed production of entire documentation set during two release cycles.
 Improved document content by validating CLI and API syntax, element definitions, and variables in the code
base.
 Delivered first release of documentation in WebHelp format.
Agile and Waterfall Methodologies Layer 2 and Layer 3 Protocols Installation Guides
Research and Problem Solving MPLS and GMPLS Protocols Configuration Guides
Project Management Command References Command References
DITA and XML Tunneling Protocols Developer Guides/API References
Content Proposal and Layout Carrier Ethernet Protocols User Guides
Schedule Management CMS Online Help
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2. Mary Pea
Seagate Technology, Scotts Valley, CA Jun 2005 – Dec 2005
Technical Writer (Contract)
Gathered information about current and planned installations of Oracle Order Management (OM) and Shipping
(SHP) applications for new users’ guides. Interviewed order management and shipping SMEs to understand the
ways that they use the applications. Worked in both old and new development and test systems to create and test
documents and capture images. Maintained library in E2Open collaboration platform. Executed procedure-based
tests using Mercury TestDirector to validate documented processes.
Selected Accomplishments
 Document plan and release schedule written and signed off by corporate order management director, global
logistics manager, and worldwide site leads.
 Three drafts of Seagate Inter-company Order Management and Shipping Users Guide written and delivered.
SBC, San Ramon, CA Apr 2004 – Aug 2004
Web Content Manager (Contract)
Managed Web content rewrite and format upgrade for SBC's Business Customer pages using a combination of
new and existing content, vendor collateral, graphics, and information gathered from product managers.
Interacted closely with product offering and promotions managers, and senior legal staff to validate content prior
to publishing in FileNET Panagon® document management library and promoting to live site.
Selected Accomplishments
 Reader-friendly Web pages that were easier to navigate and reflected a site-standard layout.
 More complete information greatly reduced customer calls to SBC Service Call Centers for newly-available
Web-based information.
Independent Technical Writer Jan 2002 – Apr 2004
Learned to work with several new tools and improved expertise with a number of others in order to develop better
writing, formatting, and illustrating skills. Published online and hard-copy documentation for several clients.
Worked part-time for a start-up company to write manuals for first product launch of web-based, multi-company
collaborative software project management platform.
New Moon Systems, San Jose, CA May 2001 – Sep 2001
Senior Technical Writer
Coordinated with engineers, quality assurance staff, and senior product and marketing managers to implement
new formats for manuals. Produced user, installation, and system manager's guides for Web-based remote
software-hosting platform. Participated in development of online help system.
Selected Accomplishments
 Delivered complete set of technical publications with intra-document hyperlinks throughout, providing ease of
use for customers.
 Developed industry-standard, context-sensitive help system for LaunchPad product.
Oracle, Redwood Shores, CA Jul 1999 – Feb 2001
Technical Writer III
Proposed content, wrote, edited, illustrated, and refined procedure and reference material for installation,
implementation, and troubleshooting guides. Peer-reviewed coworkers’ copy for content, clarity, completeness,
and adherence to standard templates and Oracle Publications Style Guide. Wrote and illustrated courseware
modules, and conducted train-the-trainer sessions for field-based instructors at corporate headquarters.
Uploaded documents to internal web for offsite printing, and posted them to Technical Publications internal web
page.
Selected Accomplishments
 Delivered inaugural set of manuals for Oracle Business Intelligence System Release 11i.
 Wrote installation and implementation guides for Oracle Enterprise Data Warehouse software.
 Oracle Internet Procurement Enterprise Connector Implementation and User Reference Manual.
 Oracle Internet Procurement Interconnect for SAP/R3 Implementation and User Reference Manual.
 Updated education materials for Oracle Advanced Supply Chain Planning software.
Professional Development
Introduction to Technical Writing, DeAnza College
Repurposing Content for the Web, UC Santa Cruz
Writing Better Computer User Documentation, UC Santa Cruz
References
Excellent references available upon request.
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