1. RESUME
Name: Akhil Nair Phone no: +91 9271298093
Email Address: akhil.11.nair@gmail.com
SUMMARY:
Accomplished, Hardworking and technically skilled Accounts Receivable Specialist known for accuracy
and attention to detail and to obtain a position with a well distinguished company to expand my
knowledge in the industry with responsibilities that effectively utilizes my communication, account
management and reconciliation skills.
EMPLOYMENT HISTORY
WORK EXPERIENCE SUMMARY:
 Total experience of 3 years in Accounts Receivables.
 Worked in Avaya India Pvt Ltd. from September 2013 to February 2015. Now working with
Sutherland Global Services since March 2015 till present as Avaya outsourced the process to
Sutherland Global services.
 Avaya India Pvt Ltd designation: Operations Analyst
 Sutherland Global Services designation: Sr. Collections Consultant
JOB DESCRIPTION:
1. Responsible for credit collections by contacting the customer for EU and APAC region by
phone and emails.
2. Preparing and maintaining customer’s monthly reconciliation schedules using SAP.
3. Monitor customer account details and identify and investigate non-payments, delayed
payments and other irregularities and payment clearance.
4. Follow-up with customers seeking payment on outstanding invoices and work with customers
to explain balance due.
5. Investigate and resolve billing and account discrepancies.
6. Advise to process and issue credit memo after validating customer queries and management
approvals.
7. Prioritizing accounts and workflow to meet management goals.
8. Communicating work in progress and final collection disposition to the appropriate A/R and
Credit Staff.
9. Publishing the off SAP billing report to global controllership on weekly basis.

2. RESUME
OTHER RESPONSIBILITES
 In addition to the job role have also taken up additional responsibilities for the team.
1. Preparing the performance tracking file for the team numbers on daily basis.
2. Helping the team members to resolve customer queries and other documentation
work.
3. Training the newly joined candidates in the team for the process.
WORKING FOR BELOW REGIONS
Majorly handling APAC (Asia Pacific) and EU (Europe) portion.
Used to handle Canada region till June 2015.
TECHNICAL SKILLS:
 Microsoft Outlook
 SAP
 MS Word
 MS Excel
 Get paid
CORE COMPETENCIES:
 Organizational and planning skills
 Quick learner
 Good Communication skills
 Information gathering and management
 Customer service
 Problem-solving
 Stress tolerance
ACHIEVEMENTS:
 Awarded with Certificate of achievement for valuable contribution towards APAC (Asia Pacific)
and EU (Europe) Accounts receivable in March 2016 by the hands of Vice President & Head -
India Operations (SGS) & Vice President - Order Entry Fulfilment & Collections (Avaya)
 Appreciated for efficiently managing one of the difficult AR portfolios for Europe region.
 Appreciated by the team for continuous support and motivation.
 Percentage of target achieved 100% for Past due AR consistently as well as exceeded and
between 80- 120% for Aging balances.
EDUCATIONAL QUALIFICATION:
Master of Business Administration (MBA) – Finance (63.03%)

3. RESUME
PERSONAL DETAILS:
Name Akhil Radhakrishnan Nair
Date of Birth 11th
May, 1992
Marital Status Unmarried
Email Address akhil.11.nair@gmail.com
Address 15/11, Mithila Housing Society, Policeline, Indrayaninagar, Bhosari, Pune - 411026
Passport Yes
Languages English, Hindi, Marathi & Malayalam.
Declaration:
I AKHIL RADHAKRISHNAN NAIR hereby declare that the information given above is true and correct to
the best of my knowledge.
I also understand that any false declaration or wilful suppression of information shall amount to
misconduct and may result in appropriate disciplinary action.
Akhil Radhakrishnan Nair