Airport security observation

1. Arrival/departure display is difficult to read.
Layout is inconsistent
Texts are too small
Way finding

2. Repeating/conflicting signs along the walkways.
Way finding

3. Way finding
Arrow signs for directions are confusing.
Go up to next floor? Go straight forward?

4. 4
Claire Zhou & Anchi Hsin
The kiosks aren’t very responsive.
Complex and confusing user flow
People might trust other human beings more than machines since people still rather wait in
long lines to check-in with staffs.
Check-in kiosks

5. Waiting line are long at TSA security checkpoints.
Staff’s unfriendly attitude
Tedious/stressful /inefficient checking process
Security

6. Lost & Found area is hidden and unapproachable.
The area is clearly stated under police department
Feels like being interrogated as talking through the small window
Security