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AIESEC ANFA LCM #3
- 1. AIESEC ANFA JANUARYLOCAL MEETING
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- 9. Teach me ifyou can team
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- 16. Who ’s inthat House ?
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- 25. 2011 Joined AIESEC 2012 OGX member LCVPApplicatant twice 2013 OGCDP TL Applicant CC twice NST OGCDP applicant twice IC GYV delegates LCVP applicant twice 2014 CEED in AIESEC ANFA About myself
- 26. Our contribution tothe world
- 27. Reality • MA: 25- 25 - 12 – 15 • RE : 31 – 56 – 11 – 14
- 28. Global Network • Australia •Tajikistan • UK • Colombia-Brazil
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- 30. Our Shift • Passion •Energy
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- 33. Cicy Zhang Beijing InternationalStudies University AIESEC BISU, Mainland of China AIESE ANFA IM&M CEEDer
- 34. About Me About MyAIESEC Journey Study Translation & Interpreting in Beijing International Studies University 2012 September November 2013 January Join AIESEC Run for VP TM VP MarComm IM NST PHOTO 2013 July August 2013 November 2014 January February Exchange in Egypt International Congress Run for LCP CEED in AIESEC ANFA OCP of a National Conf. CUSTOMER RELATIONSHIP MANAGEMENT
- 35. Cicy Zhang AIESE ANFAIM&M CEEDer AIESEC UIBE, Mainland of China
- 36. From Customer To Promoter CustomerRelationship Management
- 37. What is CRM? CRM CUSTOMERRELATIONSHIP MANAGEMENT 37
- 38. CRM is...(WIKIPEDIA) A modelfor managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 39. CRM is...(myaiesec.net) A setof business processes enabling organizations to have more consistent and profitable interactions with it’s stakeholders. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 40. CRM is...(My Definition) Anythingthat makes your customers or potential customers happier with your products or survices and in return benefits your business. Anything makes he/she happy then benefits you. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 41. Why Do WeCare CRM About CRM? CUSTOMER RELATIONSHIP MANAGEMENT 41
- 42. CUSTOMER FLOW ATTRACT STRANGER CONVERT CLOSE DELIGHT SHOWCASE VISITOR LEAD CUSTOMER PROMOTER It costsmore to acquire a new customer than to retain a current one. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 43. NPS HOW LIKELY ISIT THAT YOU WOULD RECOMMEND AIESEC TO YOUR FAMILY AND FRIENDS? The best way to do marketing is to let your customer become your promoter. CUSTOMER RELATIONSHIP MANAGEMENT
- 44. CRM makes ussustainable 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 45. Good Cases From CRM MoC CUSTOMERRELATIONSHIP MANAGEMENT 45
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- 47. “ Hosted by AIESECMainland of China， Encourage EPs to turn ideas into reality. While working on projects, They do social survey and cross-cultural communication, In order to create their own positive impact on society. 2/4/2014
- 48. Opportunity of Facilitationin XPS Free Exchange Accounts Social Media Showcasing (Newspaper, Internet) 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
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- 53. What about CRM AIESEC ANFA? CUSTOMER RELATIONSHIP MANAGEMENT 53
- 54. WHO IS OURCUSTOMER EP Trainee Member Alumni Partner Buddy …… 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 55. TEAM TIME WHO isyour customer? HOW is your relationship? WHAT service can you provide? 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 56. TM: Members&Alumni LC Culture CustomizedTalent Development Life-long Connection • Opportunity sharing • Newsletter 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 57. OGX: Our EPs Raise——ExpectationSetting Match——Service Realize——Feedback Return——Involve in LC events 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 58. ICX: Trainee Experience Pre-exchangeservice (Matching efficiency, VISA survice...) Project quality (Diversity, Team experience...) Crisis management Follow-up survice (Certificate...) 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 59. ER: Company Professional Process BrandingSense National Database 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 60. Every Customer Matters. CUSTOMERRELATIONSHIP MANAGEMENT YOUTH LEADERSHIP
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- 66. DID YOU KNOW? Co-deliveryprogram within AIESEC 2015 vision
- 67. Co-Delivery program Increasing quantityand quality of effective realization for the GCDP Exchange program
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- 69. Why Co-Delivery? Many reasons: •Growth in GCDP realizations between LC ANFA and LC Partners (Hosting/Sending Entities). • Reduce the matching time of GCDP EPs/TNs. • Increase the matching / realization rate of GCDP EPs/TNs.
- 70. How does itwork? Responsibilities of Hosting entity (iGCDP) Responsibilities of Sending entity (oGCDP) Defining projects and EP demand for them, information materiels about the project Accept the EP profile demanded and starting the promotion of the TNs (project) in the schools targeted. Final selection of EP’s EP recruitment and final selection + accelerate the raising process. Accelerate the matching process and provide the visa assistance if needed (IL). Assuring proper assistance for the visa procedure (AIESEC VISA) Assure the virtual integration (meet the other Eps, know the JD and the agenda…) Give a well preparation to the Eps (Outgoing Preparation Seminar) Assistance of the EP in the arrival and respect the clauses of the partnership in term of hosting and working. Checking if the project is going well after the arrival of the EP (hosting situation, respect of the JD) Assuring a good reintegration of the Eps to the LC.
- 71. What will Igain from it? Increased EP satisfaction Inreased TN satisfaction EP's are getting matched directly or semidirectly after selection on oGCDP side direct and qualitative promotion of TN among potential EP's resulting in reasonable number and quality of applicants oGCDP side is implementing some high standards of recruitment resulting in recruitment standards suggested by Poland selecting the right candidates as partnership countries Poland as partnership country is considering both sides participate in the EP preparation inputs from oGCDP recruitment in the final and induction process and assure it's high selection of EP's standards both partnership countries are co-managing the EP servicing process
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- 76. ACTIVTY = 0 WARNINGEMAIL 2nd WARNING EMAIL
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- 86. TL QUALTY & EXPERTISE IM²department BROUGHT TO YOU BY:
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- 89. Week 5 -Opportunities & social agenda
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- 93. Local compendium board ofreflexion
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- 95. HANG OUT &More The committee talks Every Tuesday 4th February– starting 6:30PM SUGGAR HILLS COFFEE
- 96. Catch up weekend Saturday 8th of February – Afternoon /evenning Scéance dial 7! The Sushi Dinner Movie watching / Walking on the cost / Dinner at fast food or coffee Dinner at a sushi restaurant , laughing, sharing and music appreciation OR ?
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- 99. PICTURE TIMMMMMEE Thank you. Decemberlocal meeting