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AHRA Communication Presentation
- 1. Constructing Effective Communications: Using Social Styles and Gender Differences as Tools Jean O. Anderson, M.S. Stephen A. Laser Associates Chicago, IL
Editor's Notes
- JEAN ANDERSON, ASSOCIATE WITH SALA, CHICAGO A FIRM OF ORG PSYCHOLOGISTS >> SPECIALIZE IN SELECTION, ASSESSMENT, TRAINING AND PERFORMANCE IMPROVEMENT, AND TESTING & SURVEY WORK. I.E. THE PEOPLE SIDE OF IMPROVING BUSINESS M.S. IN ORG PSYCH IN TRAINING/ PERFORMANCE IMPROVEMENT AREA FOR 8 YEARS TRAINING PEOPLE IN “SOFT” SKILLS >> SUPERVISORY & LEADERSHIP INTERPERSONAL & WRITTEN COMMUNICATION SELECTION INTERVIEWING ALSO WORK AT CHICAGO’S UNITED CENTER AS A 1ST LINE SUPERVISOR FOR THE DAY-TO-DAY EXPERIENCE (HOSTESSING IS OUT)
- SOCIAL STYLE -- ONE TOOL TO MAKE COMMO MORE EFFECTIVE PRACTICAL WAYS TO USE THE KNOWLEDGE TO IMPROVE YOUR COMMOS LOOK AT GENDER DIFFERENCES EMERGING RESEARCH AREA NOT EASY TOPIC TO DISCUSS -- DANGER OF OFFENDING EVERYONE (??)
- WE NEED PEOPLE OF EVERY STYLE MBTI -- what if everyone were an introvert? YOU HAVE A STYLE THAT YOU ARE MOST COMFORTABLE WITH WE SEE THAT THRU YOUR BEHAVIOR SELF PERCEPTION CAN BE ACCURATE, MOST ACCURATE IS OTHERS’ PERCEPTIONS
- UNLIKE THE MYERS-BRIGGS AND OTHER INVENTORIES, THIS LOOKS AT BEHAVIOR. EMPHASIS IS ON SHIFTING BEHAVIOR TO BE MORE EFFECTIVE TWO BEHAVIORAL DIMENSIONS: RESPONSIVENESS ASSERTIVENESS SIMILARITIES TO OTHER WELL-KNOWN MODELS THEORY X/THEORY Y SITUATIONAL LEADERSHIP (TASK/RELATIONSHIP) NEXT: LOOK AT THESE TWO DIMENSIONS
- ROUGHLY PARALLEL TO TASK BEHAVIOR OR THEORY X, INTROVERT FROM THE MBTI NOT TO BE CONFUSED WITH AGGRESSIVENESS KO AND SAL EXAMPLES (TASK ORIENTED, BUSINESSLIKE)
- ROUGHLY PARALLEL TO THEORY Y OR RELATIONSHIP BEHAVIOR, EXTROVERT FROM THE MBTI HOW MUCH DOES THIS PERSON WEAR THEIR HEART ON THEIR SLEEVE? JOA EXAMPLE -- CAN ALWAYS TELL (EXCEPT IN TRNG) WHEN I AM IN A BAD MOOD
- HIGH AND LOW LEVELS OF EACH DIMENSION GIVE US FOUR QUADRANTS: AMIABLE: JOA E.G. ANALYTICAL: JHL E.G. EXPRESSIVE: PL E.G. DRIVER: SAL & JJF E.G.s AGAIN, NONE ARE BAD -- JUST IMAGINE A ROOM FULL OF DRIVERS OR ANALYTICALS YOU CAN PROBABLY PEG YOURSELF BY NOW ASK HOW MANY PEOPLE CAN PEG THEMSELVES???? REMEMBER THAT OTHERS MAY SEE YOU DIFFERENTLY AND THAT’S WHAT MATTERS
- ASK WHAT SOME TYPICAL COMMUNICATION BEHAVIORS MIGHT BE FOR EACH… ANALYTICAL: STICKLERS FOR DETAIL EXPECT A LOT, SPARING W/ COMPLIMENTS, APPRECIATION DO NOT WANT TO BE PUSHED INTO DECISION MAKING LOW KEY BODY LANGUAGE - EYES, FACE, GESTURES MAY SPEAK LESS THAN OTHERS -- EXCEPT WHEN DETAILING THINK THINGS THRU AS THEY SPEAK (JAZ) PROBABLY FAVOR WRITTEN COMMO OVER SPOKEN TRIES TO AVOID EMOTION OF CONFLICT > INTO OWN HEAD AMIABLE: DOESN’T SEEK SPOTLIGHT AND IS A TEAM PLAYER ENCOURAGES OTHERS TO EXPAND ON IDEAS > SEES VALUE MAY BE ADEPT AT INTEGRATING CONFLICTING OPINIONS SENSITIVE TO OTHERS’ FEELINGS AND CONCERNS PROBABLY PREFER PHONE/FACE COMMO, INTO GRAPEVINE EASYGOING -- L/T ABUSE LEADS TO BIG ANGER, SLOW FORGIVE LOW KEY BODY LANG, RELY ON GESTURES, ARE FLUID COMFORT W/ EYE CONTACT, FACIAL EXPRESSIVE, LESS AIRTIME SLOW TO CONTRIBUTE TO DECISION (END) OFTEN W/HOLDS ANGER OR CRICITISM (CALM OUT STORM IN) LIKELY TO USE SMALL TALK AND “MEAN” IT
- BACKUP STYLES ARE A RESPONSE TO STRESS, CONFLICT, THREAT, ETC. PEOPLE BECOME MORE OF WHAT THEY NATURALLY ARE THESE BECOME WEAKNESSES AS YOU CAN SEE FROM THIS OVERHEAD BECOMES A “VICIOUS CIRCLE” CONFLICT ---> BACKUP STYLE ---> MORE CONFLICT ---> MORE BACKUP STYLE ---> MORE CONFLICT WHAT DO YOU DO THEN???
- STYLE FLEX MAY BE EASILY MISUNDERSTOOD NOT UNLIKE “REFLECTING” AS IN ACTIVE LISTENING Would you respond to someone who was talking about a death in the family with a joke? SEE BOTTOM OF OVERHEAD IT’S ABOUT READING PEOPLE AND REACTING TO THEM COVER FLEXING TO EACH STYLE, USING SEPARATE OVERHEADS
- USE A PERSON YOU FIND DIFFICULT IN SOME WAY TO COMMO WITH USE FOR A CONVERSATION TOPIC SOMETHING THAT WILL BE CHALLENGING -- ASKING FOR SOMETHING THEY DON’T WANT TO GIVE YOU CONVEYING BAD NEWS TALKING TO THEM WHEN THEY ARE IN A BAD MOOD/HURRY DETERMINE HOW TO FLEX BASED ON YOUR AND THEIR STYLES MAKE NOTES -- IT WILL BE MUCH EASIER TO DO WHAT YOU WANT TO DO GIVE AND GET FEEDBACK ON YOUR USE OF STYLE FLEX AND GENERAL SKILL
- We can learn from each other there are differences -- just the way things are (Jane e.g.) Some of women’s ways of doing things are probably the wave of the future These are not a lot different than dressing the right way for a job interview OTHER NOTES (ON THE FLY !!!)
- MEN USE REPORT, WOMEN USE RAPPORT HUMOR IS OF DIFFERENT KINDS -- AND MEN ARE BETTER AT IT INTERRUPTIONS GOSSIP CULTURAL DIFFERENCES OTHER INFO (FROM LATER):
- MEN MORE ASSERTIVE AND WOMEN LESS? MEN LESS EXPRESSIVE AND WOMEN MORE?