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Anna Hobson | 4655 North Darien Drive | Tacoma, WA. 98407
Home – 253.759.2263
Cell – 253.318.5222
Anna.Hobson@multicare.org
PROFESSIONAL SUMMARY
Recent Graduate from University of Washington Tacoma with a Bachelor’s degree in Criminal Justice.
Experienced PBX operator with Mulitcare for the previous three years while finishing my BA. Certified
Nursing Assistant. 15+ years in the customer Service Industry. Passion to continue working in the health field
and advocating for patients for the best quality of care.
SKILLS AND STRENGTHS
 MS Office Suite
 EPIC Experience
 CNA Certified
 HIV/AIDS Certified
 CPR Certified
 Customer and Personal Services
 Handle a multitude of tasks
 HIPPA Certified
WORK EXPERIENCE February, 2014 – Current
Multicare
Tacoma, WA
PBX Operator
 Answering phones for multiple hospitals as well as calling codes
 Wrote submission for Multicare Presidential award and received award
 Experience and proficient with EPIC
 Operated the main campus telephone system, paging, monitoring alarms, oxygen levels and fire
alarms, and alerting personnel of impending disasters, fires and codes.
 General office procedures, multitask, time efficiency
 Customer relations
Puget Sound Pizza February, 2007-June, 2009
Tacoma, WA
Head Bartender/Customer Service
 Daily customer relation specialist
 Conduct interviews for new Hires/ Facilitate training of new employees
 Even and Party planning- large scale and small scale events
 Maintaining Account relationships
 Quality control as well as customer service
 Use of social media to promote specials and events
City Lights August, 2002 – January, 2007
Tacoma, WA
Head Bartender/Customer Service
 Daily customer relation specialist
Page | 2
 Conduct interviews for new Hires/ Facilitate training of new employees
 Event and party planning - large and small scale events
 Maintaining Account relationships
 Quality control as well as customer service
 Implemented new menu items as well as daily specials
Frankie’s sports bar & grill January, 2001-July, 2002
Olympia, WA
Head Bartender/Customer Service
 In house and local advertising
 Daily customer relation specialist
 Event and party planning- Large and small scale events
 Maintaining Account relationships
 Quality control as well as customer service
 Inventory control
Todd’s Bar & Grill January, 2007-August, 2000
Salt Lake City, Utah
Head Bartender/Customer Service
 Complete overhaul from tavern to full liquor establishment and training
 Daily customer relation specialist
 Conduct interviews for new Hires/ Facilitate training of new employees
 Event and party planning- large and small scale events
 Maintaining account relationships
 Quality control as well as customer service
 Implemented new menu items as well as daily specials
EDUCATION/SPECIALIZED TRAINING
University of Washington Tacoma – Tacoma, Wa.
Bachelor’s Degree in Criminal Justice - 2016
Tacoma Community College- Tacoma, Wa.
Associates Degree Arts & Sciences - 2013
Certified Nursing Assistant – Tacoma, Wa.
2012
References
Col. Jeffrey Sabatine Chief of Staff for the Washington National Guard
253.512.8210
Georgia Spiropolus Manager of Operators/Customer Service Multicare
253.403.0245
Tonya Mushallo Broker for Tacoma Eagle One Lenders
Page | 3
253.221.7722

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Ahobson 2017 Resume UW

  • 1. Page | 1 Anna Hobson | 4655 North Darien Drive | Tacoma, WA. 98407 Home – 253.759.2263 Cell – 253.318.5222 Anna.Hobson@multicare.org PROFESSIONAL SUMMARY Recent Graduate from University of Washington Tacoma with a Bachelor’s degree in Criminal Justice. Experienced PBX operator with Mulitcare for the previous three years while finishing my BA. Certified Nursing Assistant. 15+ years in the customer Service Industry. Passion to continue working in the health field and advocating for patients for the best quality of care. SKILLS AND STRENGTHS  MS Office Suite  EPIC Experience  CNA Certified  HIV/AIDS Certified  CPR Certified  Customer and Personal Services  Handle a multitude of tasks  HIPPA Certified WORK EXPERIENCE February, 2014 – Current Multicare Tacoma, WA PBX Operator  Answering phones for multiple hospitals as well as calling codes  Wrote submission for Multicare Presidential award and received award  Experience and proficient with EPIC  Operated the main campus telephone system, paging, monitoring alarms, oxygen levels and fire alarms, and alerting personnel of impending disasters, fires and codes.  General office procedures, multitask, time efficiency  Customer relations Puget Sound Pizza February, 2007-June, 2009 Tacoma, WA Head Bartender/Customer Service  Daily customer relation specialist  Conduct interviews for new Hires/ Facilitate training of new employees  Even and Party planning- large scale and small scale events  Maintaining Account relationships  Quality control as well as customer service  Use of social media to promote specials and events City Lights August, 2002 – January, 2007 Tacoma, WA Head Bartender/Customer Service  Daily customer relation specialist
  • 2. Page | 2  Conduct interviews for new Hires/ Facilitate training of new employees  Event and party planning - large and small scale events  Maintaining Account relationships  Quality control as well as customer service  Implemented new menu items as well as daily specials Frankie’s sports bar & grill January, 2001-July, 2002 Olympia, WA Head Bartender/Customer Service  In house and local advertising  Daily customer relation specialist  Event and party planning- Large and small scale events  Maintaining Account relationships  Quality control as well as customer service  Inventory control Todd’s Bar & Grill January, 2007-August, 2000 Salt Lake City, Utah Head Bartender/Customer Service  Complete overhaul from tavern to full liquor establishment and training  Daily customer relation specialist  Conduct interviews for new Hires/ Facilitate training of new employees  Event and party planning- large and small scale events  Maintaining account relationships  Quality control as well as customer service  Implemented new menu items as well as daily specials EDUCATION/SPECIALIZED TRAINING University of Washington Tacoma – Tacoma, Wa. Bachelor’s Degree in Criminal Justice - 2016 Tacoma Community College- Tacoma, Wa. Associates Degree Arts & Sciences - 2013 Certified Nursing Assistant – Tacoma, Wa. 2012 References Col. Jeffrey Sabatine Chief of Staff for the Washington National Guard 253.512.8210 Georgia Spiropolus Manager of Operators/Customer Service Multicare 253.403.0245 Tonya Mushallo Broker for Tacoma Eagle One Lenders