Valarie Wilcox is seeking a career advancement opportunity in a dynamic healthcare firm. She has extensive experience in customer service, office administration, and medical training. Wilcox has over 20 years of work experience in roles like receptionist, office manager, and customer service representative. She is proficient in Microsoft Office programs and holds a Notary Commission. Wilcox also has volunteer experience leading children's programs at her church.

1. Valarie Wilcox
603 Westover Hills Blvd., Apt. G Richmond, VA 23225
804-683-0888 • sunshinerose876@gmail.com
OBJECTIVE
Dedicated and well-rounded professional with extensive customer service experience seeks to apply robust medical
training towards career advancement opportunities with a dynamic healthcare firm.
QUALIFICATIONS
 Customer Service & Relations; Word Processing & Typing; Computer Operations; Accounts
Payable/Receivable; Filing & Data Archiving; Office Management; Telephone Reception; General
Accounting; Problem Solving
 Proficient in Microsoft Excel 2007, Microsoft PowerPoint 2007, Microsoft Word 2007, Microsoft Outlook
2007 and Data Entry Alpha Numeric
 Commonwealth of VA Notary Commission expires 1/31/2018
EDUCATION
Ultimate Medical Academy - Online – Tampa, FL Present
Medical Administrative Assistant
 Dean’s List: Quarter 4, 2015
Quarter 1, 2016
J. Sergeant Reynolds - Richmond, VA 2015
Administrative Technology Support Certificate Candidate (Phased out)
 Dean’s List: May 2013
FerrumCollege- Ferrum, VA 1991
Associatesof Arts& Science
WORK EXPERIENCE
Power Distribution Inc./Smiths Power (Richmond Group) – Richmond, VA January 2016–present (tempposition)
Sales Customer Service Representative
 Schedule all technician site visit within territory
 Create/Receive purchase orders and approve invoices
 Discuss/record service issues presented by customers
 Assist in service sales opportunities
Tredegar Corporation – North Chesterfield, VA May 2006–October 2015
Corporate Receptionist/Human Resource Administrative Assistant
 Primary administrative contact for external customer calls, vendor inquiries and visitors to the Global
Headquarter location.
 Received, managed and routed incoming customer service complaints, sales calls, vendor issues and
general inquiries through Cisco Unified Attendant console.
 AssignedandmanagedTredegar access cards and photo IDs to support security operations and protocol.
 Maintain active files and data base information for both the Legal and Employee Services Departments.
 Managed and executed the Employee Service Award and local Wellness Programs.

2. Cultural Resources, Incorporated – Richmond, VA March 2005–July 2005 (temp position)
Office Administrator
 Greeted location visitors, customers and vendors. Answered incoming calls and inquiries.
 Coordinated and maintained internal filing system.
 Created, edited, coordinated and stored technical reports for client distribution and delivery.
 Managed and reviewed timesheets to support accurate and timely payroll process.
 Ordered and maintained office supply inventories to support cost controls and initiatives.
 Reconciled and organized daily all petty cash and credit card receipts
Personality Plus Portrait Studio – Chesterfield, VA March 2004–September 2004
Photographer/Administrative Assistant
 Photographed customers utilizing a 70mm camera and digital camera.
 Edited and enhanced photos leveraging software tools Microsoft Publisher, Photo Editor and Photo
Explosion.
 Createdandimplemented marketing initiatives to expand business and customer base through in-store
promotions and local mailing campaigns.
 Received and managed all incoming customer and vendor inquiries.
Sears Portrait Studio- Richmond, VA (St. Louis, Missouri) February 1996 – March 2004
Studio Manager
 Developed and implemented an annual operating plan for the studio.
 Staffed and maintained studio head-count according to the operating plan.
 Managed a staff of # to effectively oversee daily studio operations and administrative matters.
 Created and fostered a family-oriented studio culture to drive customer interaction and maintain
customer satisfaction.
 Leveragedlocal mediaandin-store promotionsto build studio awareness and grow the overall customer
base.
Volunteer Work
 Girl Scout Leader: 2008 – Present
 Assistant Girl Scout Service Unit Director: 2014 – Present
 New Bethel Christian Fellowship UHC Children’s Choir Director: 2007 – Present
 New Bethel Christian Fellowship UHC Children’s Ministry Director: 2005 – Present
 New Bethel Christian Fellowship UHC Vacation Bible School Director: 2008 – Present
 New Bethel Christian Fellowship UHC Recording Secretary of Church Advisory Board: 2008 –Present
 CPR Certified expiration 4/2017
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3. Valarie Wilcox
603 Westover Hills Blvd., Apt. G Richmond, VA 23225
804-683-0888 • sunshinerose876@gmail.com
REFERENCES
Ms. Beatrice Burton
Retired Financial Analyst
Tredegar Corporation
1100 Boulders Parkway
Richmond, VA 23225
804-231-0188
Mrs. Dorothy Winningham
Church Administrator
New Bethel Christian Fellowship UHC
4634 N. Southside Plaza
Richmond, VA 23224
804-665-6758
dewinnin@aol.com
Mrs. Vanessa DeMers
Membership Consultant
Commonwealth of VA Girl Scouts
4900 Augusta Avenue, Suite 200
Richmond, VA 23230
757-746-7812
vdemers@comgirlscouts.org