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Resources for
Change
AHA!
Creating change through
the power of insight
1
Donna Hartney, Ph.D.
Resources for
Change
2
Resources for
Change
3
Resources for
Change
4
“Change is hard.”
Photo by Camila Dequech
Resources for
Change
Sometimes change can happen
quickly and effortlessly.
5
Resources for
Change
Today – Six Questions
• What’s an AHA! anyway?
• How are they different from ordinary ahas?
• What impact can an AHA! have on a person’s life and
career?
• What’s the evidence that it’s possible to prime oneself
for pivotal AHA!s?
• Where do AHA!s fit within a comprehensive model of
change, and why are they a crucial addition?
• Why is it important to be a student of AHA!s before
attempting to teach others?
6
Resources for
Change
“…one of those
emotionally powerful
moments when
suddenly what was a
tangle of confusion
becomes clear and
understandable.”
Jeff Hawkins
On Intelligence
7
Resources for
Change
aha vs AHA!
An aha is a flash of clarity that answers a question,
solves a problem, or ignites a creative idea.
8
Resources for
Change
9
• Co-inventor of CAPTCHA
• (Completely Automated Public
Turing test to tell Computers
and Humans Apart)
• After reflecting on both the
upside and downside of
CAPTCHA, he was hit with an
insight.
• Invented reCAPTCHA
The Economist (1 June 2013)
Luis von Ahn
Resources for
Change
‹#›
Resources for
Change
aha vs AHA!
An aha is a flash of clarity that answers a question,
solves a problem, or ignites a creative idea.
• Have you ever experienced an aha?
• Do you know what you can do to spark an aha?
11
Please turn to the person sitting next to you and share
your top tip for sparking the flash of an aha.
Resources for
Change
aha vs AHA!
An aha is a flash of clarity that answers a question,
solves a problem, or ignites a creative idea.
An AHA! is a flash of clarity that has a personal and
profound impact on the person who experiences it
making them a different person, a better person, a
more successful person.
12
VS
Resources for
Change
13
Pam MacKinnon
• Grew up in Western
New York
• Won 2013 Tony
award for best
director of a play
Resources for
Change
14
Pam MacKinnon
“It’s not the content of
what you’re
interested in which
makes something
serious, but it’s your
relationship in it, it’s
your feeling about it.
So I went back to
theater.”
Resources for
Change
I didn’t like the sight of blood. So
education it would be.
15
Resources for
Change
16
Resources for
Change
17
“The question embarrassed
and sobered me; it made
me realize my parochialism
and just how unprepared I
was for the task of serving
my people. I had
unconsciously succumbed
to the ethnic divisions
fostered by the white
government and I did not
know how to speak to my
own kith and kin.”
Resources for
Change
aha vs AHA!
An aha is a flash of clarity that answers a question,
solves a problem, or ignites a creative idea.
An AHA! is a flash of clarity that has a personal and
profound impact on the person who experiences it
making them a different person, a better person, a
more successful person.
• Have you ever experienced an AHA!?
• Do you know what you can do to spark an AHA!?
18
VS
Resources for
Change
Is it possible to prime oneself
for pivotal AHA!s?
19
Resources for
Change
“I am practicing retirement.”
20
Resources for
Change
Why coaching?
• High potential project leader
• Career progression had stopped
ROI (4 Years)
• Project Leader  Director  Senior Director
• VP
Case Study #1
21
Resources for
Change
Why coaching?
• High potential, recently promoted director
• Saw progress in his direct report and
wondered if coaching would be of use to him
ROI (3 Years)
• Director  Senior Director  VP
• Being groomed for position of CIO
Case Study #2
22
Resources for
Change
In addition to the value they received from
foundational coaching, what percent of xSAIL
clients are able to generate transformative
insights?
• Overall: 79.5%
• Solid performers/high performers: 86%
• At risk/remedial: 63.6%
ROI
23
Resources for
Change
Where do AHA!s fit within a
comprehensive model of change, and
why are they a crucial addition?
24
Resources for
Change
The Change Process
• Set goals.
• Measure the gap.
• Plan.
• Implement, monitor and adjust.
Change Fundamentals
Performance Essentials
• Identify the required skill set.
• Assess current skill level.
• Develop skills as needed.
Operating Style
• Understand personal operating style.
• Assess impacts of style.
• Capitalize on style strengths, address
style nonpreferences, and
accommodate the styles of others.
Framework for Individual Change
© 2010 - 2013. Tools2transform. All rights reserved.
25
Resources for
Change
Personal Ceilings Can Block Progress
Watch for the Signs:
• Not making enough progress
• Procrastination
• Excuses
• Distractions
• Lost in complexity
• Puzzled
• Others’ skepticism
Change Fundamentals
© 2010 - 2013. Tools2transform. All rights reserved.
26
Resources for
Change
Change Ability - Key to Breakthrough
A person who is change
able:
• Is proactive,
• Establishes stretch goals,
• Seeks out personal
ceilings, and
• Applies effective
techniques to break
through.
Change Fundamentals Transformation
?
© 2010 - 2013. Tools2transform. All rights reserved.
27
Resources for
Change
Our Framework for Change
• Force of Logic
• Force of Will
• Force of Experience
• Force of Discovery
Change Fundamentals Transformation
© 2010 - 2013. Tools2transform. All rights reserved.
28
Resources for
Change
Match the Force to the Situation
• Force of Logic
• Force of Will
• Force of Experience
• Force of Discovery
29
• When one’s thinking is
getting in the way
• When a burst of
momentum or a stop-gap
measure is needed
• When there’s a lack of
exposure and/or
confidence
• When there are stubborn or
perplexing ceilings
Resources for
Change
What Do You Think?
• If I taped a Superman cape to my
back, I could fly.
• I have a brain.
• If there’s something I am able to do
and want to do, I ought to have the
resolve and willpower to do it.
• I can predict better than others can
what I will do.
• I know why I act and feel the way that
I do.
 T  F
 T  F
 T  F
 T  F
 T  F
✓
✓
✓
✓
✓
Resources for
Change
It’s All About Adaptive Capacity
“We found that adaptive capacity was the single
most important attribute, whatever the field.”
Warren Bennis
Still Surprised: A memoir of a life in leadership
2010
31
Resources for
Change
Why is it so important to first be a
student of AHA!s before attempting
to teach others how to generate
their own?
33
Resources for
Change
?
34

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AHA! Creating Change through the Power of Insight. Meeting Notes

  • 1. Resources for Change AHA! Creating change through the power of insight 1 Donna Hartney, Ph.D.
  • 4. Resources for Change 4 “Change is hard.” Photo by Camila Dequech
  • 5. Resources for Change Sometimes change can happen quickly and effortlessly. 5
  • 6. Resources for Change Today – Six Questions • What’s an AHA! anyway? • How are they different from ordinary ahas? • What impact can an AHA! have on a person’s life and career? • What’s the evidence that it’s possible to prime oneself for pivotal AHA!s? • Where do AHA!s fit within a comprehensive model of change, and why are they a crucial addition? • Why is it important to be a student of AHA!s before attempting to teach others? 6
  • 7. Resources for Change “…one of those emotionally powerful moments when suddenly what was a tangle of confusion becomes clear and understandable.” Jeff Hawkins On Intelligence 7
  • 8. Resources for Change aha vs AHA! An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea. 8
  • 9. Resources for Change 9 • Co-inventor of CAPTCHA • (Completely Automated Public Turing test to tell Computers and Humans Apart) • After reflecting on both the upside and downside of CAPTCHA, he was hit with an insight. • Invented reCAPTCHA The Economist (1 June 2013) Luis von Ahn
  • 11. Resources for Change aha vs AHA! An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea. • Have you ever experienced an aha? • Do you know what you can do to spark an aha? 11 Please turn to the person sitting next to you and share your top tip for sparking the flash of an aha.
  • 12. Resources for Change aha vs AHA! An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea. An AHA! is a flash of clarity that has a personal and profound impact on the person who experiences it making them a different person, a better person, a more successful person. 12 VS
  • 13. Resources for Change 13 Pam MacKinnon • Grew up in Western New York • Won 2013 Tony award for best director of a play
  • 14. Resources for Change 14 Pam MacKinnon “It’s not the content of what you’re interested in which makes something serious, but it’s your relationship in it, it’s your feeling about it. So I went back to theater.”
  • 15. Resources for Change I didn’t like the sight of blood. So education it would be. 15
  • 17. Resources for Change 17 “The question embarrassed and sobered me; it made me realize my parochialism and just how unprepared I was for the task of serving my people. I had unconsciously succumbed to the ethnic divisions fostered by the white government and I did not know how to speak to my own kith and kin.”
  • 18. Resources for Change aha vs AHA! An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea. An AHA! is a flash of clarity that has a personal and profound impact on the person who experiences it making them a different person, a better person, a more successful person. • Have you ever experienced an AHA!? • Do you know what you can do to spark an AHA!? 18 VS
  • 19. Resources for Change Is it possible to prime oneself for pivotal AHA!s? 19
  • 20. Resources for Change “I am practicing retirement.” 20
  • 21. Resources for Change Why coaching? • High potential project leader • Career progression had stopped ROI (4 Years) • Project Leader  Director  Senior Director • VP Case Study #1 21
  • 22. Resources for Change Why coaching? • High potential, recently promoted director • Saw progress in his direct report and wondered if coaching would be of use to him ROI (3 Years) • Director  Senior Director  VP • Being groomed for position of CIO Case Study #2 22
  • 23. Resources for Change In addition to the value they received from foundational coaching, what percent of xSAIL clients are able to generate transformative insights? • Overall: 79.5% • Solid performers/high performers: 86% • At risk/remedial: 63.6% ROI 23
  • 24. Resources for Change Where do AHA!s fit within a comprehensive model of change, and why are they a crucial addition? 24
  • 25. Resources for Change The Change Process • Set goals. • Measure the gap. • Plan. • Implement, monitor and adjust. Change Fundamentals Performance Essentials • Identify the required skill set. • Assess current skill level. • Develop skills as needed. Operating Style • Understand personal operating style. • Assess impacts of style. • Capitalize on style strengths, address style nonpreferences, and accommodate the styles of others. Framework for Individual Change © 2010 - 2013. Tools2transform. All rights reserved. 25
  • 26. Resources for Change Personal Ceilings Can Block Progress Watch for the Signs: • Not making enough progress • Procrastination • Excuses • Distractions • Lost in complexity • Puzzled • Others’ skepticism Change Fundamentals © 2010 - 2013. Tools2transform. All rights reserved. 26
  • 27. Resources for Change Change Ability - Key to Breakthrough A person who is change able: • Is proactive, • Establishes stretch goals, • Seeks out personal ceilings, and • Applies effective techniques to break through. Change Fundamentals Transformation ? © 2010 - 2013. Tools2transform. All rights reserved. 27
  • 28. Resources for Change Our Framework for Change • Force of Logic • Force of Will • Force of Experience • Force of Discovery Change Fundamentals Transformation © 2010 - 2013. Tools2transform. All rights reserved. 28
  • 29. Resources for Change Match the Force to the Situation • Force of Logic • Force of Will • Force of Experience • Force of Discovery 29 • When one’s thinking is getting in the way • When a burst of momentum or a stop-gap measure is needed • When there’s a lack of exposure and/or confidence • When there are stubborn or perplexing ceilings
  • 30. Resources for Change What Do You Think? • If I taped a Superman cape to my back, I could fly. • I have a brain. • If there’s something I am able to do and want to do, I ought to have the resolve and willpower to do it. • I can predict better than others can what I will do. • I know why I act and feel the way that I do.  T  F  T  F  T  F  T  F  T  F ✓ ✓ ✓ ✓ ✓
  • 31. Resources for Change It’s All About Adaptive Capacity “We found that adaptive capacity was the single most important attribute, whatever the field.” Warren Bennis Still Surprised: A memoir of a life in leadership 2010 31
  • 32. Resources for Change Why is it so important to first be a student of AHA!s before attempting to teach others how to generate their own? 33