This document discusses the roles and responsibilities of managers and employees in a cooperative business. The manager implements board policies, manages daily operations, hires and trains staff, reports to the board and members, and represents the cooperative. The manager also advises the board on strategic matters. Employees promote the cooperative, handle members' products and orders, maintain accurate records, and represent the cooperative. Quality employees understand and follow cooperative policies, are well-trained, communicate well, and maintain assets and a professional appearance. Together, members, directors, managers, and employees are the key people that make up a cooperative business.