Title: Design Thinking enables Business Agility

1. Design Thinking Enables
Business Agility
February 22, 2020

2. Business Agility

3. What’s
common among
these organizations?...
3 © 2020 Persistent Systems

4. Business Agility
Business agility is the ability of an organization to sense changes internally or externally and
respond accordingly in order to deliver value to its customers.
- Agile Alliance
Business agility is the capacity and willingness of an organization to adapt to, create, and leverage
change for their customer’s benefit!
- Business Agility Institute
Business Agility is the ability to compete and thrive in the digital age by quickly responding to market
changes and emerging opportunities with innovative business solutions.
- Scaled Agile Framework
4 © 2020 Persistent Systems

5. 5 © 2020 Persistent Systems
What are the essential competencies for ‘Business Agility’?

6. Competencies / Domains
6 © 2020 Persistent Systems
Business Agility Institute Scaled Agile Framework

7. Key Building Blocks
7 © 2020 Persistent Systems
Power of ‘1’
Business
Outcome
Technology
Adoption
Business
Solution
Business Agility encompasses ‘experience’, ‘effectiveness’ & ‘efficiency’

8. Making a Case for Business Agility
8 © 2020 Persistent Systems

9. Design Thinking

10. Design Thinking
10 © 2020 Persistent Systems
Design thinking is about accelerating innovation
to create better solutions for the challenges
faced by business and society.
It starts with people - what we call human centered design
- and applied the creative tools of design, like storytelling,
prototyping, and experimentation to delivery new
breakthrough innovations.
Tim Brown
CEO, IDEO

11. Perspective
Are We Willing to Challenge Our Perspective about the Challenge?
11 © 2020 Persistent Systems

12. Design vs Design Thinking
Design a ‘product’ that will help to
place flowers on centre-table
Design flower arrangement for your
home to celebrate a festival like
‘Diwali’ / ‘Dussehra’
Design flower arrangement that
can create pleasant environment
and make guest cheerful.
12 © 2020 Persistent Systems

13. Design Thinking is more about achieving objectives and
not so much about solving today’s problems…
13 © 2020 Persistent Systems

14. Design Thinking Mind-set
“We cannot solve our problems with the same
thinking we used when we created them”
- Albert Einstein
14 © 2020 Persistent Systems

15. Design Thinking Mindset
15 © 2020 Persistent Systems
Empathy Bias for Action
Creative Confidence
Learn from Failure Embrace Ambiguity

16. ‘Empathy’ inspires
Business Process Innovation

17. 17 © 2020 Persistent Systems
Empathy is all about ‘feeling with’ someone –
being able to put yourself in their place as if
you were them, and feeling those feelings

21. Design Thinking Methodology
21 © 2020 Persistent Systems

22. Design Thinking enables Business Agility
22 © 2020 Persistent Systems

23. Thank you for opportunity!
Hareshkumar_Amre@persistent.com