Alaa Ahmed Fathi is an Egyptian national seeking a challenging position in a respectable company. He has over 15 years of experience in automotive sales and service, most recently as the Warranty Manager for Porsche Oman since 2015. Prior to that, he held roles as a Warranty Administrator and Service Advisor for Porsche Oman. He has a bachelor's degree in law from Cairo University and additional business skills training.

1. Alaa Ahmed Fathi
Muscat, Oman
+968-95453967
alaa_fy@hotmail.com
Objective
Seeking a challenging position in a respectable company where I can enhance my skills and
gain experience
Personal Details
Date of birth: 16/02/1979
Nationality: Egyptian
Marital Status: Married, with two children
Education
Basic Business Skills Acquisition (BBSA), 2004
Cairo University, Cairo, Egypt
Bachelor of Law, June 2000
Faculty of law, Cairo University, Cairo, Egypt
Employment History
Porsche Oman
Oct 2015 to Date warranty manager
Responsibilities:
 Processing warranty claims through PQIS and WWS Claim cockpit in PPN
 Verifying discrepancies and follow up with PME on all claims
 Providing Accounts department with credit notes for all claims

2.  Correct Invoicing of warranty jobs in ADP as this will be checked in warranty audit
 Correcting invoiced job cards to be audit proof before filing
 Ensuring all documentation including VALs, photos, videos, sound recordings,
diagnosis test results, and check sheets for complete PQIS line before claiming from
PAG
 Access to Warranty PRMS tickets in case warranty specialist is on leave
 Claim for Porsche mobility on all possible PQIS lines that are checked before claiming
 Claim for goodwill after final contribution .
 WWS campaign management for new and old Workshop and Recall campaigns.
Checking for procedures and correct quantity of parts to be ordered based on VIN
specific options.
 Achieve Campaign Completion targets every month and especially take care of
pending campaigns on stock vehicles .
 Cross checking status of campaigns in ADP for better campaign management
through the DMS
 Weekly report of claimed PQIS lines in PPN against closed WIPS in ADP
 Monitoring Parts request and forwarding to Parts department to maintain target for
normal and express parts requests
 Responsible for Porsche Service Analysis and follow-up audits results and will sit
with Warranty auditors for the audit
 On-call support for Service Advisors for questions related to warranty cases and job
cards
 Assisting and overlooking Warranty advisor with reporting of Porsche Approved
Warranty registration
Jan 2013- to Sep 2015 Warranty Administrator
 Sealing vehicles warranty to customers
 Responsible for collecting and investigating all warranty claims
 Achieving and Preparing monthly target and document
 Supporting technician and mechanics by all on line training
 Closing warranty invoices and follow up for yearly audit
March 2008- to Jan 2013 Service Advisor
Muscat, Oman
 Receiving , follow up , contacting , handling vehicles to customers
 Sealing Porsche parts and accessories
 Ensure customer satisfaction and high after sale service
 Using all Porsche online systems (PQIS / PIWI / C@P)
 Provide new joiners with support and internal trainings on the overall business
Special Trainings:

3.  New WWS cockpit system training Oct 2015
 Porsche excellent advance (Porsche Middle East, Dubai) Oct-2012
 New Porsche Cayenne Models Training Jan-2010
 Porsche excellent Basic 2 (Porsche Middle East, Dubai) Sep-2009
 New 911 Models Training June-2009
 Porsche excellent Basic 1 (Porsche Middle East, Dubai) June-2008
RadioShack
Nov 2005 - to March 2008 Assistant Store Manager Muscat,
Oman
June 2003- to Oct 2005 Assistant Store Manager Cairo,
Egypt
Accomplishments:
 Responsible for achieving the forecasted store quota as well as customer Satisfaction
and service level targets
 Leading, developing and training sales team on electronics and communicational
skills to achieve the retail channel objectives
 Responsible for operation and administrative management of the store Including
store security and stock level
 Managing and analyzing daily performance reports
 Assist and support after sales services and follow up maintenance
March 2002- to June 2003 Lawyer Cairo,
Egypt
Embassy of the state of Kuwait

4. Skills & Qualifications
Skills:
 Networking, with a very good relations with all customers
 Building relationships
 Ability to do multi-tasks
 Ability to work under pressure
 Drive and self-motivation to succeed
 Proactive, innovative and ambitious
Languages: Arabic (Native), English (Good)
IT Skills: Advanced knowledge of MS office (Word, Excel, Power Point, Outlook)