This document discusses administrative consultants, who provide virtual administrative support to clients. Key points include:
- Administrative consultants are independent contractors who specialize in tasks like correspondence, bookkeeping, form development, and event planning to support clients remotely.
- Hiring an administrative consultant can save businesses money compared to hiring employees, as consultants charge hourly rates without additional costs like benefits or office space.
- Rates for administrative consultants typically range from $15-70 per hour and they work on either a pay-as-you-go or monthly retainer basis depending on a client's needs.
The back office may not be the most important but what happens there is your dashboard to customer satisfaction. Driving it efficiently is the game changer in any customer experience. Hvantage is a team of over 200 specialists dedicated to managing those processes, with rigor and obsessive quality control. With 95% customer satisfaction on our end, we aim to hit the same metrics for you.
Presentation for #TFT12: ITSM Goodness: Never mind all the theory and industry debate about ITIL and Cloud and Mobile and BYOD and all that.
This session from Barclay Rae (ITSMTV's pundit, the Service Desk Inspector and ITSM consultant) is packed with lots of simple tips, ideas and reflections on how to be practically successful with ITSM. Pies might also be mentioned.
See Barclay's TFT speaker Pinterest board: http://pinterest.com/servicedesk/barclay-rae/
The document discusses various service desk maturity models and frameworks, including CMM, CMMI, ITIL, and HDI's Support Center Maturity Model. It provides an overview of what models and frameworks are, describes some key characteristics of common models like levels of maturity, and notes advantages to using models and frameworks. The document also discusses how organizations can evaluate which model or framework may work best for their needs.
People managers in IT service change managementHigherEdITMgt
ITIL doesn’t speak to the role of the functional manager in IT service change management. And yet, prior to change management, functional managers usually set their team’s rules for changing production.
Clearly defining the role of functional managers in change management will help you implement or improve your process.
Learn how functional managers can help change management become more flexible to the needs of different IT teams without sacrificing quality--such as through defining managers’ authority and their on-going responsibilities, their role in change auditing and enforcement, and the decisions that managers can make within the change management process.
The Pros and Cons of Becoming a Contractor-For-Hire (by Willory)Bridgette Klein
Are you ready for the contract work revolution? If you're considering pursuing this path, check out this presentation. Watch the full webinar at www.willory.com/webinar.
The document discusses various topics related to operational reporting from a finance perspective. It begins by describing the role and mindset of a junior manager focused mainly on reporting figures. It then provides details about the author's background and contact information. The remainder of the document offers suggestions on types of reports to generate, including daily sales reports, monthly sales forecasts, and gross margin reports. It emphasizes the importance of focusing reports on key indicators, using clear formatting, and taking action based on the data presented.
Copenhagen keynote service desk future presentation barclay raeBarclay Rae
This document summarizes a presentation on the future of service desks. It discusses how service desks have evolved from initial help desks to play a more strategic role in managing the customer experience. However, service desks still face challenges around being undervalued within IT departments. The presentation argues that investing in the people, tools, and processes of the service desk is key to improving customer satisfaction and demonstrating the value of IT. Emerging technologies are also shifting the focus to automation, self-service, and enhancing the overall customer experience. For service desks to be successful in the future, they must focus on leadership, influencing culture change, and prioritizing customer outcomes over internal processes.
This document discusses building an accountability culture in the workplace. It suggests that leaders choose to commit time to leadership development through human interactions like performance reviews and by setting clear expectations. It also emphasizes the importance of hiring the right people, holding employees accountable to metrics, and not accepting excuses. The Alternative Board is presented as a solution, offering monthly board meetings, coaching, education resources, and a network to help businesses improve accountability, strengthen operations, and increase sales.
The back office may not be the most important but what happens there is your dashboard to customer satisfaction. Driving it efficiently is the game changer in any customer experience. Hvantage is a team of over 200 specialists dedicated to managing those processes, with rigor and obsessive quality control. With 95% customer satisfaction on our end, we aim to hit the same metrics for you.
Presentation for #TFT12: ITSM Goodness: Never mind all the theory and industry debate about ITIL and Cloud and Mobile and BYOD and all that.
This session from Barclay Rae (ITSMTV's pundit, the Service Desk Inspector and ITSM consultant) is packed with lots of simple tips, ideas and reflections on how to be practically successful with ITSM. Pies might also be mentioned.
See Barclay's TFT speaker Pinterest board: http://pinterest.com/servicedesk/barclay-rae/
The document discusses various service desk maturity models and frameworks, including CMM, CMMI, ITIL, and HDI's Support Center Maturity Model. It provides an overview of what models and frameworks are, describes some key characteristics of common models like levels of maturity, and notes advantages to using models and frameworks. The document also discusses how organizations can evaluate which model or framework may work best for their needs.
People managers in IT service change managementHigherEdITMgt
ITIL doesn’t speak to the role of the functional manager in IT service change management. And yet, prior to change management, functional managers usually set their team’s rules for changing production.
Clearly defining the role of functional managers in change management will help you implement or improve your process.
Learn how functional managers can help change management become more flexible to the needs of different IT teams without sacrificing quality--such as through defining managers’ authority and their on-going responsibilities, their role in change auditing and enforcement, and the decisions that managers can make within the change management process.
The Pros and Cons of Becoming a Contractor-For-Hire (by Willory)Bridgette Klein
Are you ready for the contract work revolution? If you're considering pursuing this path, check out this presentation. Watch the full webinar at www.willory.com/webinar.
The document discusses various topics related to operational reporting from a finance perspective. It begins by describing the role and mindset of a junior manager focused mainly on reporting figures. It then provides details about the author's background and contact information. The remainder of the document offers suggestions on types of reports to generate, including daily sales reports, monthly sales forecasts, and gross margin reports. It emphasizes the importance of focusing reports on key indicators, using clear formatting, and taking action based on the data presented.
Copenhagen keynote service desk future presentation barclay raeBarclay Rae
This document summarizes a presentation on the future of service desks. It discusses how service desks have evolved from initial help desks to play a more strategic role in managing the customer experience. However, service desks still face challenges around being undervalued within IT departments. The presentation argues that investing in the people, tools, and processes of the service desk is key to improving customer satisfaction and demonstrating the value of IT. Emerging technologies are also shifting the focus to automation, self-service, and enhancing the overall customer experience. For service desks to be successful in the future, they must focus on leadership, influencing culture change, and prioritizing customer outcomes over internal processes.
This document discusses building an accountability culture in the workplace. It suggests that leaders choose to commit time to leadership development through human interactions like performance reviews and by setting clear expectations. It also emphasizes the importance of hiring the right people, holding employees accountable to metrics, and not accepting excuses. The Alternative Board is presented as a solution, offering monthly board meetings, coaching, education resources, and a network to help businesses improve accountability, strengthen operations, and increase sales.
As an E-Commerce company, it is essential keeping your company’s orders, packaging and deliveries run smoothly at all times. It’s not an easy task to always manage deliveries and still focus on the other goals like orders, timeliness and satisfying reviews especially when every order is a firefighting. And that list of returns, refunds, and non-satisfying customers just seems to be getting longer, until your customer runs out of capacity and ability to negotiate.
Paylocity- The Future of Business Solutionsjenniferblair
Paylocity provides payroll and HR solutions tailored to each client's unique needs. It removes obstacles for employees so companies can reach their full potential. The platform offers a robust yet intuitive unified system for payroll, HR, time and attendance, and workforce management and analytics. Paylocity prides itself on its high client retention rate and recognition as an innovator in the industry.
Paylocity provides payroll and HR solutions tailored to each client's unique needs. It removes obstacles for employees so companies can reach their full potential. The platform offers robust functionality through an intuitive interface without complexity. It provides benefits like a single database, cloud access, analytics and portals to improve workforce management and efficiencies. Paylocity prides itself on its high client retention rate and differentiated approach of not just following industry trends.
This document provides a practical guide for implementing flexible working arrangements during an economic downturn. It discusses how agile working allows people, processes, technology, time and place to come together effectively without boundaries. The key is selecting the right model for each business by considering definitions, locations, sectors, and employee roles. Success requires focusing on people through training and analysis, technology through virtualization and security, and facilities through existing assets and regulations. Change management is vital using techniques like envisioning workshops, communications, and celebrating wins. Seeing the new flexible workspace can be a turning point for staff acceptance. Benefits include cost savings from less space while maintaining productivity and satisfaction.
The service desk as a strategic functionHigherEdITMgt
Service Desks are traditionally thought of as a cost center–something to outsource or to minimize.
This presentation will review why Service Desks are thought of as cost centers, and argue for thinking about your Service Desk as a potential area for investment.
Why invest in the Service Desk? The Service Desk triggers expensive IT processes. The Service Desk is the face of IT–and customer stories affect perception more than service level reviews. Many internal IT areas lack the voice of the customer; the Service Desk is one of the few areas that can speak credibly on behalf of the customer. The information collected by the Service Desk can identify potential opportunities for continual service improvement, grounded in the user experience.
A service desk acts as a single point of contact for all IT-related questions and monitors each layer of client service from beginning to end. It optimizes IT service delivery by remotely monitoring networks and systems, managing incidents, performing security tasks like vulnerability scans, and ensuring seamless transitions when replacing technologies. This improves client satisfaction by keeping networks running smoothly and minimizing disruptions. While a help desk focuses on immediate user issues, a service desk has a broader focus on processes and the client experience overall. For best results, an IT provider should implement both to gain the benefits of each.
Apollo Service Desk provides technical help desk and customer service support. It has locations in rural Georgia with partnerships with local educational institutions, offering internships. Apollo uses best practices and a blended shore delivery model to reduce costs for clients by 25-30% while improving service levels. It provides education and certification for its agents to ensure high quality support.
Not every organization can afford to have a full time CIO on staff. But someone will be fulfilling the role, even without the title. This seminar will help you understand the role a CIO fulfills within your organization, the areas you may not be addressing without a CIO, the risks and opportunities mitigated by the presence of a CIO, and the new world of outsourced IT.
Additionally, we will discuss if your organization can thrive without the latest technology, whether your IT team is doing what they should be, how your IT infrastructure measures up to best practices, and what technology you may be missing out on.
Julie Jagodzinski is an administrative professional with over 20 years of experience in various clerical and administrative roles within local government agencies in Toledo, Ohio. She has a proven track record of providing excellent customer service, administrative support, and problem solving to legislative bodies, management teams, and the public. Her skills include office administration, record keeping, data entry, minute transcription, correspondence, and computer proficiency in Microsoft Office. She is a dedicated and adaptable professional with strong communication and organizational abilities.
Not every organization can afford to have a full time CIO on staff. But someone will be fulfilling the role, even without the title. This seminar will help you understand the role a CIO fulfills within your organization, the areas you may not be addressing without a CIO, the risks and opportunities mitigated by the presence of a CIO, and the new world of outsourced IT.
Additionally, we will discuss if your organization can thrive without the latest technology, whether your IT team is doing what they should be, how your IT infrastructure measures up to best practices, and what technology you may be missing out on.
Paylocity is a cloud-based payroll and HR solutions provider that has been in business for over 15 years. It has experienced rapid growth, being named one of the fastest growing companies and among the top digital companies in Chicago. Paylocity prides itself on its high client retention rate of 97% for over 10 years, serving over 9,000 clients nationwide. It offers flexible, scalable solutions tailored to customers' needs through various payroll, HR, time and attendance, and workforce management tools accessible via its cloud-based platform.
Improving & Marketing your Service Desk: Doing More with Less (in 5 Steps)Scott Madden
The document discusses 5 steps to improve and market a service desk with limited resources: 1) Know your customers, 2) Transition to a customer-focused model, 3) Hire the right people with customer service skills, 4) Measure progress through customer satisfaction surveys, and 5) Market successes to the business through various touchpoints. It provides examples from the presenter's experience at Brookdale where implementing these steps improved customer satisfaction surveys from a starting point of high frustration and overwhelmed resources to current ratings over 4.6 out of 5.
As an owner or an employee at a managerial position, you must confronted bugs in your system and though of outsourcing your IT. The benefits of outsourcing seems apparent and the fact that it brings structural approached in the organization.
Technology Solutions provides consulting services and workforce solutions to help clients address complex business issues and IT challenges. They offer a range of services including business performance, applications development, infrastructure, and engineering. Their team of experienced IT consultants can help clients leverage technology to drive business outcomes and maximize their return on investment.
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Freshservice
This document discusses key IT service metrics that can help Acme Entertainment improve their IT service desk. It recommends that Acme focus on three key metrics: service level agreements (SLAs) to set expectations for users, load metrics to understand ticket volumes and hotspots, and customer satisfaction surveys (CSAT) to measure user happiness. Following these metrics could help Acme reduce ticket volumes through improved problem management, meet realistic SLAs for transparency, increase customer satisfaction without needing more staff.
Total Solutions, LLC provides virtual assistant services to help businesses operate smoothly and lower costs. As a virtual assistant, they work remotely with their own equipment rather than being employed in an office. This allows businesses to access administrative support without incurring regular employment costs. Total Solutions' services include word processing, spreadsheet maintenance, bookkeeping, research, communication management, calendar management, travel planning, and event support. Hiring them provides an affordable way for businesses of all sizes to outsource tasks and help manage growth.
The Evolving Role of the Service Desk Analyst, Keith Wilkins, AvocetService Desk Institute
Slides presented by Keith Wilkins of Avocet Recruitment during a webinar for SDI to discuss the ways that service desk analyst roles are changing, why and how this is coming about and what the future might have in store. Broadcast on 21 December 2015
The document describes the services offered by Total Solutions, LLC. Total Solutions provides virtual assistant services to businesses of all sizes as an affordable alternative to hiring full-time employees. As virtual assistants, Total Solutions contractors work remotely with their own equipment and are not considered employees, saving clients money on taxes and benefits. Total Solutions offers a range of administrative and business support services, including word processing, bookkeeping, research, communication management, and event planning.
Connect with us!
http://www.virtualassistant.org/
http://www.facebook.com/virtualassistantinc
http://virtualassistantinc.wordpress.com/
http://virtual-assistant-org.blogspot.com/
http://twitter.com/VAsocial
virtual assistant, virtual assistants, small business services, virtual business services, one stop business service, business assistant, virtual assistant, administrative services, business support, support system, back office infrastructure, services, software
As an E-Commerce company, it is essential keeping your company’s orders, packaging and deliveries run smoothly at all times. It’s not an easy task to always manage deliveries and still focus on the other goals like orders, timeliness and satisfying reviews especially when every order is a firefighting. And that list of returns, refunds, and non-satisfying customers just seems to be getting longer, until your customer runs out of capacity and ability to negotiate.
Paylocity- The Future of Business Solutionsjenniferblair
Paylocity provides payroll and HR solutions tailored to each client's unique needs. It removes obstacles for employees so companies can reach their full potential. The platform offers a robust yet intuitive unified system for payroll, HR, time and attendance, and workforce management and analytics. Paylocity prides itself on its high client retention rate and recognition as an innovator in the industry.
Paylocity provides payroll and HR solutions tailored to each client's unique needs. It removes obstacles for employees so companies can reach their full potential. The platform offers robust functionality through an intuitive interface without complexity. It provides benefits like a single database, cloud access, analytics and portals to improve workforce management and efficiencies. Paylocity prides itself on its high client retention rate and differentiated approach of not just following industry trends.
This document provides a practical guide for implementing flexible working arrangements during an economic downturn. It discusses how agile working allows people, processes, technology, time and place to come together effectively without boundaries. The key is selecting the right model for each business by considering definitions, locations, sectors, and employee roles. Success requires focusing on people through training and analysis, technology through virtualization and security, and facilities through existing assets and regulations. Change management is vital using techniques like envisioning workshops, communications, and celebrating wins. Seeing the new flexible workspace can be a turning point for staff acceptance. Benefits include cost savings from less space while maintaining productivity and satisfaction.
The service desk as a strategic functionHigherEdITMgt
Service Desks are traditionally thought of as a cost center–something to outsource or to minimize.
This presentation will review why Service Desks are thought of as cost centers, and argue for thinking about your Service Desk as a potential area for investment.
Why invest in the Service Desk? The Service Desk triggers expensive IT processes. The Service Desk is the face of IT–and customer stories affect perception more than service level reviews. Many internal IT areas lack the voice of the customer; the Service Desk is one of the few areas that can speak credibly on behalf of the customer. The information collected by the Service Desk can identify potential opportunities for continual service improvement, grounded in the user experience.
A service desk acts as a single point of contact for all IT-related questions and monitors each layer of client service from beginning to end. It optimizes IT service delivery by remotely monitoring networks and systems, managing incidents, performing security tasks like vulnerability scans, and ensuring seamless transitions when replacing technologies. This improves client satisfaction by keeping networks running smoothly and minimizing disruptions. While a help desk focuses on immediate user issues, a service desk has a broader focus on processes and the client experience overall. For best results, an IT provider should implement both to gain the benefits of each.
Apollo Service Desk provides technical help desk and customer service support. It has locations in rural Georgia with partnerships with local educational institutions, offering internships. Apollo uses best practices and a blended shore delivery model to reduce costs for clients by 25-30% while improving service levels. It provides education and certification for its agents to ensure high quality support.
Not every organization can afford to have a full time CIO on staff. But someone will be fulfilling the role, even without the title. This seminar will help you understand the role a CIO fulfills within your organization, the areas you may not be addressing without a CIO, the risks and opportunities mitigated by the presence of a CIO, and the new world of outsourced IT.
Additionally, we will discuss if your organization can thrive without the latest technology, whether your IT team is doing what they should be, how your IT infrastructure measures up to best practices, and what technology you may be missing out on.
Julie Jagodzinski is an administrative professional with over 20 years of experience in various clerical and administrative roles within local government agencies in Toledo, Ohio. She has a proven track record of providing excellent customer service, administrative support, and problem solving to legislative bodies, management teams, and the public. Her skills include office administration, record keeping, data entry, minute transcription, correspondence, and computer proficiency in Microsoft Office. She is a dedicated and adaptable professional with strong communication and organizational abilities.
Not every organization can afford to have a full time CIO on staff. But someone will be fulfilling the role, even without the title. This seminar will help you understand the role a CIO fulfills within your organization, the areas you may not be addressing without a CIO, the risks and opportunities mitigated by the presence of a CIO, and the new world of outsourced IT.
Additionally, we will discuss if your organization can thrive without the latest technology, whether your IT team is doing what they should be, how your IT infrastructure measures up to best practices, and what technology you may be missing out on.
Paylocity is a cloud-based payroll and HR solutions provider that has been in business for over 15 years. It has experienced rapid growth, being named one of the fastest growing companies and among the top digital companies in Chicago. Paylocity prides itself on its high client retention rate of 97% for over 10 years, serving over 9,000 clients nationwide. It offers flexible, scalable solutions tailored to customers' needs through various payroll, HR, time and attendance, and workforce management tools accessible via its cloud-based platform.
Improving & Marketing your Service Desk: Doing More with Less (in 5 Steps)Scott Madden
The document discusses 5 steps to improve and market a service desk with limited resources: 1) Know your customers, 2) Transition to a customer-focused model, 3) Hire the right people with customer service skills, 4) Measure progress through customer satisfaction surveys, and 5) Market successes to the business through various touchpoints. It provides examples from the presenter's experience at Brookdale where implementing these steps improved customer satisfaction surveys from a starting point of high frustration and overwhelmed resources to current ratings over 4.6 out of 5.
As an owner or an employee at a managerial position, you must confronted bugs in your system and though of outsourcing your IT. The benefits of outsourcing seems apparent and the fact that it brings structural approached in the organization.
Technology Solutions provides consulting services and workforce solutions to help clients address complex business issues and IT challenges. They offer a range of services including business performance, applications development, infrastructure, and engineering. Their team of experienced IT consultants can help clients leverage technology to drive business outcomes and maximize their return on investment.
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Freshservice
This document discusses key IT service metrics that can help Acme Entertainment improve their IT service desk. It recommends that Acme focus on three key metrics: service level agreements (SLAs) to set expectations for users, load metrics to understand ticket volumes and hotspots, and customer satisfaction surveys (CSAT) to measure user happiness. Following these metrics could help Acme reduce ticket volumes through improved problem management, meet realistic SLAs for transparency, increase customer satisfaction without needing more staff.
Total Solutions, LLC provides virtual assistant services to help businesses operate smoothly and lower costs. As a virtual assistant, they work remotely with their own equipment rather than being employed in an office. This allows businesses to access administrative support without incurring regular employment costs. Total Solutions' services include word processing, spreadsheet maintenance, bookkeeping, research, communication management, calendar management, travel planning, and event support. Hiring them provides an affordable way for businesses of all sizes to outsource tasks and help manage growth.
The Evolving Role of the Service Desk Analyst, Keith Wilkins, AvocetService Desk Institute
Slides presented by Keith Wilkins of Avocet Recruitment during a webinar for SDI to discuss the ways that service desk analyst roles are changing, why and how this is coming about and what the future might have in store. Broadcast on 21 December 2015
The document describes the services offered by Total Solutions, LLC. Total Solutions provides virtual assistant services to businesses of all sizes as an affordable alternative to hiring full-time employees. As virtual assistants, Total Solutions contractors work remotely with their own equipment and are not considered employees, saving clients money on taxes and benefits. Total Solutions offers a range of administrative and business support services, including word processing, bookkeeping, research, communication management, and event planning.
Connect with us!
http://www.virtualassistant.org/
http://www.facebook.com/virtualassistantinc
http://virtualassistantinc.wordpress.com/
http://virtual-assistant-org.blogspot.com/
http://twitter.com/VAsocial
virtual assistant, virtual assistants, small business services, virtual business services, one stop business service, business assistant, virtual assistant, administrative services, business support, support system, back office infrastructure, services, software
Azure Virtual Assistant Services is a virtual assistant business owned by Jacki Azure-Townsend, who has over 5 years of administrative experience. She offers services such as document production, event planning, database and customer relationship management support. Using technology, she can deliver these services remotely which is more environmentally friendly than a traditional administrative assistant. Her services are affordable and help small businesses delegate tasks and medium/large businesses supplement their staff. Clients have provided positive feedback about her organizational skills and attention to detail.
Virtual Assist USA’s team of proactive, reliable Virtual Assistants leverages a powerful blend of experience, high standards and personal attention to meet the challenges you face.
A virtual assistant is an independent contractor who works remotely using their own equipment rather than being employed in an office. This allows businesses to access administrative support at a lower cost than hiring a traditional employee since there are no benefits or payroll taxes to pay. Virtual assistants can help businesses of any size complete tasks more efficiently and focus on core operations. Some key benefits they provide include cost savings, increased productivity, quick completion of projects, and access to qualified help normally only available to large companies.
El Día de Muertos es una tradición mexicana de origen prehispánico para venerar a los difuntos, donde se elaboran altares con ofrendas como flores, comida y objetos para honrarlos.
Connect with us!
http://www.virtualassistant.org/
http://www.facebook.com/virtualassistantinc
http://virtualassistantinc.wordpress.com/
http://virtual-assistant-org.blogspot.com/
http://twitter.com/VAsocial
virtual assistant, virtual assistants, small business services, virtual business services, one stop business service, business assistant, virtual assistant, administrative services, business support, support system, back office infrastructure, services, great duo, business success
Are You Qualified to Be A Virtual AssistantPortfolio
The document outlines the qualifications needed to be a successful virtual assistant. It states that becoming a great virtual assistant is not easy and requires the ability to adjust to client needs and provide satisfactory assistance. It then lists the main qualifications one should have, which include being able to use computers and the internet, type, communicate well both verbally and through writing, be organized, and have a great personality. It emphasizes that possessing these skills is necessary to succeed as a virtual assistant.
This document discusses virtual assistants, including what they are, why the profession is popular, traits of effective VAs, how to get jobs as a VA, what to include in a VA resume, and trends in the VA industry. A virtual assistant provides administrative, technical, or creative assistance remotely from a home office. They are popular due to the flexibility and the ability to work in areas like secretarial work, accounting, programming, design, and social media. Good traits include initiative, willingness to learn, ability to work individually or on teams, professionalism, confidence, and discipline.
Advanced Administrative Solutions provides professional administrative support services virtually. The company is owned and operated by Marianne Campbell, who has over 20 years of administrative experience. She offers services such as word processing, data entry, bookkeeping, and event planning to reduce business owners' stress and allow them to focus on growing their company. Hiring a virtual assistant through Advanced Administrative Solutions provides a more cost-effective option than hiring a full-time employee.
what is a virtual assistant, and what dose and do?freyaparihar79
As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Skype.
A virtual assistant is an independent contractor who provides administrative, creative, and technical services for clients from their home office using online communication tools. They can assist with tasks like word processing, bookkeeping, database management, and more. Virtual assistants work flexibly with clients on a project-by-project or ongoing basis remotely. Hiring a virtual assistant provides small businesses benefits like lowered costs compared to a full-time employee and assistance with tasks that boost productivity.
Automate your business to increase income and still get home on time!Terry Yonker
This document provides an overview of a continuing education course on automating a real estate business using virtual assistants. The course objectives are to determine readiness for automation, list steps to increase productivity, permissible activities for unlicensed assistants, types of virtual assistants, and how to find and train a virtual assistant. It then details considerations for determining readiness, preparing systems for automation and delegation, permissible assistant activities, the three main types of virtual assistants, and a step-by-step process for hiring and training a virtual assistant. The goal is for agents to recapture time spent on non-client facing tasks by delegating them to a virtual assistant, while maintaining high-quality client services.
Business Process Outsourcing (Group Home Based)Sid Sanchez
This document discusses how small businesses can utilize business process outsourcing (BPO) and virtual assistants (VAs) to reduce costs and increase profits. It outlines various services that can be outsourced, including administrative, customer service, and IT tasks. The benefits of using VAs are lower costs compared to traditional employees due to not having to pay for benefits, overtime, or unused work time. Potential clients are assured their projects will stay on schedule and benefit from specialized skills. The document proposes competitive hourly rates and payment structures for outsourcing to the Philippines. Risks are assessed as minimal due to a large global market and adaptable services.
Learn about Virtual Assistant
A Virtual Assistant is generally self-employed and provides professional administrative, technical, or creative assistance to clients remotely from a home office.
You can have a job even you're at home! :)
This document discusses the importance of establishing the right foundation for a healthcare business office by implementing streamlined internal processes. It recommends evaluating current performance, understanding the flow of internal processes, and recognizing common obstacles. A streamlined process ensures time and resources are used properly, best practices are reinforced, and consistent cultural standards are built. Common obstacles include multiple ways to complete tasks, industry timing standards that don't fit the facility, and lack of communication. Overcoming obstacles involves auditing processes, considering outsourcing assistance, and addressing shortcomings found during evaluations. The key is establishing a strong foundation through streamlined processes to yield a robust bottom line.
As an Insurance company, it is essential keeping your claim and risk assessment run smoothly at all times. It’s not an easy task to always manage negative findings and focus on the other goals like timeliness and pieces of evidence especially when every claim is a firefighting
We can help with your claim management…
Increasing your chances of success by engaging with a niche consultancyCompliance Consultant
Fortunately, there are more positive alternatives to using a smaller consultancy compared to the Accentures, McKinseys or the big accountancy firms like Deloitte, E&Y etc. We not only consider that size doesn’t matter, but large size can actually be a disadvantage in meeting your needs.
The document provides advice on how to approach searching for recruitment software. It recommends identifying areas for improvement like speed, accountability, and reducing costs. It also suggests measuring stress points in the business like time to fill roles and staff retention. The document advises getting recommendations from trusted organizations before searching online and focusing on basics like legal requirements, data conversion, and budget. It warns that free software can end up costing more and outlines steps to ensure a good implementation like defining current processes and rewarding proper software use.
First Insight: Focuse on Marketing ExcellenceAct-On Software
The document summarizes an interview with Donna Lehmann, Director of Marketing Communications at First Insight Corporation, about their experience implementing the Act-On marketing automation platform. Some key points:
1) First Insight faced challenges with campaign visibility, marketing asset development, and high email bounce rates with their previous system. Act-On helped address these issues.
2) Implementation took only a few weeks and they quickly saw results, including a 50% increase in inside sales and a 100% increase in response rates for campaigns.
3) Donna praised Act-On for being easy to use with no IT support needed and for delivering significant improvements and ROI for First Insight's marketing efforts.
Accent Consulting was floated in April, 2002 in Noida, India. Accent Consulting is a global provider of HR & Payroll Software, Leave and Attendance Management Software, Time Sheet Management Software, Payroll Processing & Outsourcing Services.
Workforce Engagement Management Masterclass: How AI Can HelpAggregage
Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. Contact Center managers spend a great deal of their time performing tasks related to engagement, and often don’t have the requisite time to properly prioritize and monitor progress. In addition, the complexity of the work performed in the Contact Center has increased, as customer contacts span many channels. This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI.
Come Lets Plan is a financial planning platform dedicated to salaried individuals that provides services like tax filing, planning, and financial advice. Their vision is to improve Indians' financial health through affordable and effective planning. They recognize that finances are a top source of employee stress due to a lack of planning. Come Lets Plan partners with companies to provide seminars, tax verification, tax return filing, and ongoing advisory services to help employees better manage their finances. Their services are aimed at making financial guidance more accessible and unbiased.
What every great business consultant needsa0s1d2f3
A business consultant know their success relies on upon more than working through a checklist. So here are the six things which every great business consultant should follow.
Webinar originally aired February 2014
Join Encompass' Steve Karro in a meta-analysis of key industry reports from 2014 and learn practical tips accounting professionals can use to gain a competitive advantage today.
This presentation discusses how Microsoft Dynamics CRM can help nonprofit organizations manage constituent relationships and business processes. It provides an overview of the Microsoft offering of Dynamics CRM Online and On-Premise at discounted pricing for nonprofits. The presentation demonstrates how nonprofits can use Dynamics CRM to manage donations, pledges, memberships, campaigns, events, cases, contracts and more. It shares examples of nonprofits that are successfully using Dynamics CRM and the benefits they have experienced from centralized, accessible data and automated workflows. The presentation encourages attendees to get involved with Dynamics CRM and provides information on how to purchase, learn more and provide feedback to help the solution evolve.
This presentation talks about how to do outsourcing the right way. It needs a proper time investment and commitment, but can really help the small business owner.
Customer experiences and support are omnichannel and immediate. We know your brand is dependent on timely support, processes, and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center.
Similar to Adminat Home Presentation 01212012 (20)
2. What You Will Learn
• Take-aways
– What is an Administrative Consultant?
– What are the benefits of Hiring a Consultant.
– What kind of work and services do consultants do?
– What do Administrative Consultants typically charge?
– Final Thoughts
3. Jobs That Won’t Return
• Many unemployed will find the types of jobs they once had simply don't
exist anymore.
– This is particularly true of secretaries and mailroom clerks that advances in
information technology have made less necessary
– The ranks of people doing office and administrative work have fallen 10.1%
since the recession began," says Massachusetts Institute of Technology
economist David Autor.1
• Automation of office and administrative tasks and elimination of
secretaries in the office has led many in that field to apply their skills
‘virtually’ by starting their own virtual home-based business.
• However, day-to-day tasks still need to be done.
– More time spent on daily tasks means less time is spent on growing and
expanding businesses.
1
read more at http://finance.yahoo.com/career-work/article/108558/even-in-a-recovery-some-jobs-wont-return
4. What is an Administrative
Consultant?
• Administrative Consultants are THE Administrative
Experts!
– They specialize in providing you with the right-hand
administrative support and guidance you need to keep your
business organized, humming along smoothly and moving
forward. They are agents of your success!
Used with permission from the Administrative Consultants Association
5. What is an Administrative
Consultant? (cont)
• Highly skilled, professional, independent contractors
• A person who supports a client, across the board, administratively
and personally without being geographically
present in the client's location.
• Help small businesses expand their
business instead of dealing with administration duties.
• A cost-effective alternative because you only pay them when they
work.
• And – services are tax deductible
– ( Please refer to http://www.irs.gov/publications/p535/ch01.html for more information
about tax deductions).
6. Who Are They?
• Entrepreneurs who own and operate solo businesses (also
known as a solopreneur).
• Micro-business owners who provide administrative and
personal support while working in long-term collaborative
relationships with only a handful of terrific clients.
• Offer additional creative or technical services
for additional fees.
• Using phone, fax and email, they support clients
without having to step foot inside the clients' offices.
7. Where do AC’s Work?
• From their own offices – anywhere in the
world - that's one of the reasons their
service is so convenient.
– Because they are running their own businesses,
• Furnish their own equipment, software and tools.
• Most of your work together won't require anything more
complicated than simply emailing or faxing each other.
8. Who Hires an AC?
• The simple answer:
– Consultants (marketing, sales, • What professions can you think
management, corporate, of where a small business owner
etc.), would need support? The list is
– coaches, limitless!
– professional speakers,
– CPA's,
– attorneys,
– writers,
– photographers,
– authors,
– professional athletes,
9. Is an AC Right For You?
• Your success is dependent upon your clients’ satisfaction. Can
you deliver fast enough?
• Demand is growing, but do you have the support system to
handle it?
– Ask yourself if you:
• Skip appointments because you run out of time?
• Have lots of projects, but, aren’t sure where to begin?
• Find producing superior quality in high quantity
burdensome?
• Find details are getting you down?
• Falling further behind as each day passes?
• Want to get your old life back, but can’t because
of the paperwork?
– These are all signs to help you identify if you need an
Administrative Consultant.
10. Why Hire an AC?
• A few of the best reasons business owners choose to
work with Administrative Consultants:
– Want skilled administrative support, but don't have the space or
equipment for an in-house assistant;
– Prefer to work alone and don't want another person in their "space;”
– The administrative workload isn't large enough to justify the expense
of an in-house assistant.
11. What’s so Great About
Hiring an AC? (cont)
• You only pay for time on task.
• No office space, equipment, furniture, supplies, or training is required.
• Your Administrative Consultant is always available to handle your seasonal
or special, one-time projects.
• Knows your business and brings that knowledge to each and every
assignment (temporary staffing solutions can’t provide that kind of
consistency and reliability).
• Self-employed so you don’t have the burden of employer social security
taxes, FICA taxes, worker’s compensation insurance, and unemployment
taxes.
12. Benefits of Hiring an AC
By Getting the Right Help
Less Stress More Energy
More Focus Stronger Foundation
Increased Profits
More Time Faster Progress
13. Benefits of Hiring
an AC (cont)
• Benefits (cont.)
You won’t have to pay a secretary to actually be in your physical office
location.
• You won’t have to pay benefits
• You will not need to place only one area of responsibility on your
secretary—virtual assistants are experts in multiple areas.
• You’ll be able to utilize all forms of digital services, including social media
and websites, blogs, etc. Some virtual assistants can set these up and
manage them for you.
• You’ll ultimately save a lot of money because you will be free to focus on
your company affairs, rather than babysitting everyday tasks.
14. What Kind of Work
do ACs do?
• An Administrative Consultant's core practice consists of
administrative or clerical tasks.
– However, many Administrative Consultants offer additional specialties
that fall under various other categories, such as marketing, website
development or maintenance, creative and technical services, etc.
• They do the administrative work that would normally take your
time, energy and attention away from the work that makes you
money.
– You get a higher caliber of administrative
knowledge, expertise and service than
you would generally find in a temp, or
even an employee in many cases.
15. What Services are
Available?
• Services can include, but are not
limited to:
Writing, Editing, and Proofreading Simple Desktop Publishing
Correspondence Brochure & Flyer Design
Mail Merge & mass mailings Bookkeeping /Quickbooks
Excel Spreadsheets, Simple Newsletter Design
Data Entry & Database Management Business Card Design
Forms Development Event Planning
PowerPoint Presentations Travel Arrangements
Transcription Travel & Expense Reporting
Special Project Coordination Internet Research
Executive & Personal Assistant Services Scheduling
(local only)
16. Do AC’s Do Other Things?
• Every Administrative Consultant brings unique talents to the
table.
• Many Administrative Consultants offer additional services
that complement their core administrative support services.
– Virtual Assistance is, first and foremost, administrative in nature.
– Not all Administrative Consultants can/will do web design,
bookkeeping, copywriting, or graphic design. ( These services should be
discussed with your Administrative Consultant during your initial consultation.)
17. What do AC’s charge?
• Rates are set independently.
• Hourly rates can range from $15 up to $70
an hour (sometimes more), depending upon
the expertise and services required.
• Consultants can work on individual projects,
(Pay-as-you-Go); or monthly retainer.
– Your Consultant may also offer other types of
discounted packages which can be discussed
during your initial consultation.
YOU GET WHAT YOU PAY FOR
18. Why Do Rates Seem High?
• Statistics show that employees actually cost 2 to 2-1/2 times
their rate of pay when one factors in the following costs:
– recruitment
– base salary
– employment taxes
– mandatory insurance
– benefits
– space
– Equipment
• Variables are more difficult to price:
– time lost on socializing,
– the risk of lawsuits,
– personality conflicts.
19. How Can Consultants
Save You Money?
• By hiring an Administrative Consultant, you pay considerably
less and eliminate the expense of hiring an employee.
• Contracting out (or outsourcing) is a cost-effective way to
handle office and administrative tasks.
20. Final Thoughts
• In today’s economy, Administrative Consultant’s are the wave of
the future
• You’ll pay considerably less for an Administrative Consultant,
thereby saving you money in the long run
• When you outsource, you eliminate the expense of office space,
equipment expense, employee oversight, payroll and employee
benefits.
• Your Consultant works with you as your 'partner‘ - helping your
business succeed.
• Overall, a Consultant is the professional you call when you need
skilled administrative support and hiring an employee is not an
option.
21. “Virtual Assistance
-
At Your Fingertips”
Admin@Home
115 B Country Manor Drive
Conway, SC 29526
843-369-1048 (office) / 843-424-2892 (cell)
kknowles@adminathome.net
www.adminathome.com
Editor's Notes
How can you tell if you need a VA? (CLICK) If your success is dependent on your client’s satisfaction, can you deliver the product fast enough? (CLICK) Demand for your product is growing, but do you have the support systems in place to handle it? (CLICK) Ask yourself: (CLICK) Do you find that you skip appointments because you just don’t have time? (CLICK) Do you have many projects scheduled, but you just don’t know where to begin? (CLICK) Do you find that you sometimes sacrifice quality over quantity? (CLICK) Are the details getting you down? (CLICK) Are you falling further behind every day that passes? (CLICK) Do you long for your old life back, but you find that you are spending more time on paperwork instead? (CLICK) These are all signs that can help you decide whether or not you need a VA to assist you in managing and growing your business. (CLICK)
Why should you hire a Administrative Consultant? (CLICK) Think about it. They are available when YOU need the service. (CLICK) You don’t have to spend time and money on training them. (CLICK) You save money because you don’t have to pay employee related taxes, insurance or benefits. (CLICK) You don’t have to provide any additional office space or equipment as all VA’s own their own equipment and work out of their own offices. (CLICK) A Administrative Consultant can be part time, full time, casual or permanent. It’s all about what YOU need. (CLICK) When you hire a VA, you only pay expenses for time and materials spent on a project. (CLICK)
What kind of work do VA’s do? (CLICK) A Administrative Consultant's core practice usually consists of administrative or clerical tasks. However, many Administrative Consultants offer additional specialties that fall under various other categories, such as marketing, bookkeeping, website development, creative and technical services. (CLICK) They’ll do the work that would normally take you away from the work that makes you money – time, energy and attention. The result is that you’ll get a higher caliber of administrative knowledge, (most VA’s have over 20 years experience) expertise and service than you would find in a temp or even an employee.
Some of the services VA’s provide include, but aren’t limited to the typical daily tasks administrators do: (CLICK) Services such as Correspondence, writing, editing, proofreading, mail merge and mass mailings, spreadsheets, data entry and management, creating forms and PowerPoint presentations all fall under administrative tasks. all fall under administrative tasks. Some VA’s also provide transcription, project coordination and, if a client is local, may also provide executive & personal assistant services. (CLICK) Most VA’s can also provide creative services such as desktop publishing & design. Most will also be able to provide event planning services, make travel arrangements, and travel and expense reporting. Specialized services can include bookkeeping and website design & maintenance, but there can be additional fee associated with these services, so be sure to check with your VA if you require them.
What other services do VA’s provide? Every Administrative Consultant is unique and brings different talents to the table. (CLICK) Many additional services that VAs can offer complement their core support services. (CLICK) But, first and foremost, Virtual Assistance is always administrative in nature. (CLICK) If you require specialized services, such as website design & management, bookkeeping, graphic design, or copywriting, plan to discuss them during your initial consultation with your VA as their may be additional fees associated with these types of services. (CLICK)
When it comes to hiring a VA, what do they charge for their services? (CLICK) VA’s typically set their own rates. There are plenty of statistics available online to assist in determining what to charge based on location and expertise. However, rates generally range from $20 up to $70 and hour, depending on the services and expertise required by the client. (CLICK) Because VA’s are their own boss, VA’s can work on an individual project based on an agreed to hourly rate (Pay as you Go) or a monthly retainer for up to a year. VA’s may also provide discounted or prepaid packages. Not all VA’s offer the same types of packages, so be sure to ask what types of packages they offer during your initial consultation.
You may think that $20-$70 and hour seems high, but, think about it. (CLICK) Statistics show that employees can actually cost 2 to 2-1/2 times their rate of pay when one factors in the cost of recruiting , base salary, taxes, insurance, benefits, space & equipment. (CLICK) Other variables are more difficult to price, but can include (CLICK) time lost on socializing, (CLICK) the risk of lawsuits (CLICK) and sometimes personality conflicts. So, the actual cost of a full time employee who would normally make $20/hr, can actually cost the employer up to $50/hr. based on the factors listed. Now, $20 to hire a VA for normal services seems like a bargain. (CLICK)
How can hiring a VA save you money? (CLICK) As mentioned previously, by hiring a Administrative Consultant, you eliminate the expense of hiring a full or part-time employee because you pay less. (CLICK) And, outsourcing your administrative work is a cost-effective way to handle those day-to-day office tasks. Remember, you don’t have to pay employee taxes, spring for benefits or insurance, or provide equipment and office space. (CLICK) So your savings are maximized. (CLICK)
Here are some final thoughts to leave you with. (CLICK) Given today’s economy, VA’s are the wave of the future. (CLICK) You’ll pay much less to hire a VA, thereby saving you money in the long run. (CLICK) When you outsource your administrative and office support tasks, you eliminate the expense of space, equipment, employee oversight, payroll and benefits. (CLICK) When you work with a VA, they become your “partner” – helping your business succeed by freeing you up to focus on growing your business. (CLICK) Overall, a Administrative Consultant is the professional you call when you need skilled administrative support and hiring a full or part-time employee is not an option. (CLICK)
Thank you for joining me today to learn about this exciting new business and how Virtual Assistance can help you grow and expand your business while saving you time and money. Please feel free to use the Questions tab on Business Training Team to post your questions or you can contact me directly at the email address or phone number listed. Again, thank you.