An operations manual serves as essential documentation that guides employees in performing their tasks efficiently and safely while minimizing human errors. It ensures knowledge retention, standardization of processes, and accountability among staff, ultimately contributing to business growth and scalability. Key elements of an operations manual include company policies, job descriptions, emergency procedures, and detailed operational processes.

1. Operational
Manuals and
Control

2. Definition
The operations manual is the documentation
by which an organization provides guidance
for members and employees to perform their
functions correctly and reasonably efficiently.
It documents the approved standard
procedures for performing operations safely
to produce goods and provide services.

3. Cont…..
• That’s a lot of growing information for your
average employee to learn and remember.
Therefore, it’s important that all this
information is documented and easily
accessible by employees so they can perform
their duties. This is why most companies
should create an Operations Manual.

4. Cont…
• The operations manual is the documentation by
which an organization provides guidance for
members and employees to perform their
functions correctly and reasonably efficiently.
• An operations manual is a magical solution that
will help you streamline your business! It not only
improves the scalability of your business but
covers different business aspects such as
employee training, marketing, knowledge
management, SOP, and much more.

5. Cont…
• Operations manuals may differ from company
to company and they may also vary in size;
while some companies create operations
manuals that are multiple pages long, some
stick with a few documents. So without
further ado, let’s dive straight into learning
about what, why, and how of an operations
manual!

6. Cont…
• An operations manual is like the
encyclopedia for your business!
• It is an insightful set of documentation
related to all the company know-how. If
created correctly, it provides guidance to
someone, unfamiliar with the day-to-day plan
of action for operating your business.

7. How it works?
An average operations manual quips you with
the following aspects:
• How do you carry out a specific procedure?
• What do you do in case of an emergency?
• Details of company information
• Employee handbook

8. Cont…
• This official document is a way of ensuring
that you and your team can efficiently carry
out tasks with constant results. With an
operations manual, human errors are
minimized and everyone in the organization
accurately knows what they need to do to get
those results, how do they deliver results, and
to whom!

9. Importance of an Operations Manual!
• Process Efficiency
• Sustainable Knowledge
• Employee Accountability
• Discipline
• Productivity
• Guest satisfaction
• Business growth
• Motivation

10. Cont…
• Having your standard operating procedures
documented makes it easier to train new
employees, saves time, makes your business
more scalable, reduces your liability risks and
adds market value to your company. Here's a
closer look at some of the reasons your
company needs a documented operations
manual.

11. Cont…
• It helps train new employees as it reduces the learning
curve
• It allows you to record and preserve the knowledge that is
limited to a few experts in the company
• It helps improve and standardize processes
• It lets you quickly identify the suitable personnel when it
comes to assigning or delegating tasks
• It reduces liability and makes your business more scalable
• It helps make everyone accountable for the work they do
• It allows you to store important information such as
process maps, employee contact details, business policies,
etc. in one central location that can be easily accessed by
everyone

12. What to Include in an Operations
Manual?
• Company hierarchy
• Job descriptions & Contact details
• Businesses processes & policies
• Emergency procedures
• Company contact information (address,
phone, fax, website URL, email addresses for
key departments)
• Hours of operation.

13. Cont…
• Organizational chart.
• Job descriptions for each job in the company
O Password lists or where to find them.
• Emergency procedures.
• Disaster recovery plan.
• Contact info

14. Writing the manual
• The key to the successful development of your
manual comes from allowing the time and
people resource at the outset to produce the
manual. You need to put a small team
together of people who know the operation of
your business intricately. They then need to be
given the time to compile the manual.

15. Cont…
For each section of your business operations you
need to:
• Outline the main functional areas of your
operation
• Divide each of these areas into easy to
understand sub-sections
• Record, in simple but detailed terms, for each
part of the operation the: how to, do’s and
don’ts, what ‘best’ is, and how to monitor and
correct

16. Cont….
Thank You!!!
Any
Questions???