2. Today our life is made easier with the help of technology.
With this new technology, we can manage to finish our
work easier and faster and it saves a lot of time and
money. We are living in a world that relies now on
technology. That is why technology is our second
necessity next to food and water. With the new
technology, we can operate businesses on the other side
of the world and communicate directly to people who are
handling our business and ensures productivity and
efficiency.

3. How does technology affects the business world?
Before, we spent so much in mails, data transfer, information gatherings
and we really spent a lot in communications but not today.
“How can small companies compete with big companies?”
Today, with the new technology we can help small businesses grow by
implementing system that can be outsource to cut cost in company’s
expenses and increased its profit. We can do this through “Business Process
Outsourcing”. Through outsourcing we cut the cost of labor and other
expenses that adds additional cost to small businesses. This additional cost
reflects in small businesses expenses resulting to high cost of maintenance
and operations that lessens company’s profit. Before, Back Office is one of
the only solution to minimize expenses but now we can outsource different
kinds of services and types of jobs, giving small businesses a chance to
maximize its profit. All these are because of technology.

4. 2.0 DETAILS OF THE SERVICES
The services we are going to offer are all types of services or jobs that can be outsource to cut
the cost of expenses of a company but still gives the same result if not the best. Jobs such as
VA’s or Virtual Assistant, Craig Listing Specialist, Analyst, Business Analyst and other jobs
related to Real Estate, Mortgage Services, Elder Services, Financial (Business to Consumer)
and IT and Data Managements are the jobs that can be outsource and can give the company
more savings in labor cost and office maintenance and on the same time increases the sales
or productivity of the business or individuals.
Here are the benefits of one of the job that can be outsource:
The Benefits of Using VAs for My Business
Employing VAs has a lot of advantages. All of them translate to dollars and cents adding up to growth and
profitability for your business. Using VAs allows you to shift the vital, repetitive, yet essential tasks that you really
do not have the time to do yourself, allowing you to focus on growing your bottom line via a new product or new
service introduction, increased time to spend with your own clients, or perhaps by expanding into an entirely new
business.
• Ability to delegate tasks while minimizing costs
• Ability to access highly-skilled technical staff without the tedious pre-hiring process
• Ability to increase the quality of services with new skills and technologies without internal investment
• Ability to focus on new business strategies and vital services while satisfying existing customers
• Ability to widen new capabilities without huge investments in capital and time

5. Financial Benefits of Using VAs:
• VAs are our employees, not yours; eliminating payroll taxes, vacation pay,
sick days and employee benefits such as health and dental insurance.
• No need to pay for additional office space or purchase equipment.
• No expenses or much lesser down time for employee training.
• Using VAs affords you the ability to keep your projects on schedule without paying overtime.
• Unlike traditional employees, you are NOT paying a virtual assistants for making personal
phone calls, surfing the internet, chatting with co-workers or coffee/smoke breaks.
• Using VAs gives you the ability to take on more work that generates more profits.
The cost savings of using virtual assistants, depending on the size of your business, can be
quite surprising. When you include payroll taxes and benefit packages for a full-time
employee, their “real” cost is more than double their base pay!
Additional Advantages of Using VAs:
• Using a VA will allow you more time to focus on tactical planning to grow your business.
• Our experienced VAs possess skills that you may not have, but require; i.e. graphic design,
search engine optimization or creating power point presentations.
• Our VAs use state-of-the-art software that your company may not own.
• No need to trouble yourself in keeping track of employee taxes, benefits, etc.
• We work around your schedule to provide you service whenever you need it.
• An VA can help your business achieve a competitive edge by providing value-added services.
• Using virtual assistants allows you to delegate multitude of time consuming administrative
tasks

6. The Rates
Our Virtual Assistant Cost Structure
The company is a Philippine based business process services company with delivery offices located
in strategic business areas in the Philippines. By having our virtual assistants (VAs) work from
their fully-equipped home offices, we are able to offer significant cost savings to our clients
compared to similar USA based service providers who may charge anywhere from $15 to $50 per
hour. Our company is able to offer better service and results for an average range of $7.60 to
$9.60 per hour.
Affording a VA
We have flexible options just for you!
You can either get an:
1. Advanced VA for $7.60 an hour, who can do the tasks listed below:
• REO tasks (BPOs, MSR, listing/editing on the MLS)
• Utilities
• Reimbursements
• Document processing (MS Office Suite)
• Top Producer, Database Management, online management portals
• General clerical tasks
• Social Media
• Basic SEO
• Online Management of client web portals (submitting messages to your clients)
• Note: The .60/hour will cover the VA’s health care and paid time off.

7. 2. Managerial level VA for only $8.60 an hour, who can complete all of the
above, but also may have experience managing a staff of 30 people or more,
experience working in a customer service environment, and has exposure to the
culture and business practices of the U.S.
• Website management/maintenance
• Manage Emails /Phone Calls from Buyers Agents and Potential Buyers
• ISA functions
• Offers and Contracts
• Note: The .60/hour will cover the VA’s health care and paid time off.
3. EXECUTIVE ASSISTANT
Salary is fixed at $1536 a month (based on a standard month of 160 hrs).
This virtual assistant will take on a leadership position within your company. Daily
work hours will be flexible, and can be adjusted until all tasks are completed.
This level is considered elite services and only the best virtual assistants are
handpicked and trained as apprentices before they get placed within your
company.

8. 3.0 IDENTIFICATION OF ANY TECHNICAL ISSUES
Technical issues in this outsourcing business will be limited
only to computer issues and internet connection.
Communication system or set-up are easy to access now.
Skype alone can handle all communication needs from a
simple call to video call conference. Equipped with the right
tools and good internet connection, technical issues would be
minimal and will not be a problem at all.
Phone system and dialers are also available online and some
of it are free. The only thing that you need to worry are fatal
errors so make sure that you have all your files secured and
with backups to avoid losing important documents in the
events of breakdown or if computer system crash down.

9. 4.0 THE EXISTING MARKET AND THE COMPETITION
Competitions in business are always part of the game but in this Business Process
Outsourcing our market is the whole world so opportunities are unlimited and no need to
worry about competition. What matters here are how we see and understand the idea of
saving and outsourcing and how we deliver results.
In different fields of work and expertise, we can offer and outsource different services and
that is endless. With the right tools, right people and perfect system, the whole world is our
market.
Below are industries that might need VA’s or virtual assistant.
The top five industries employing virtual assistants include:
• Real estate
• Mortgage services
• Elder services
• Financial (B2C)
• IT & data management
Call Centers are the number one competitors in the outsourcing industry but in our
market they can do no harm on us. Online sites offering odd jobs and services might
hit our market but not a total threat in terms of security, privacy and personal
management. We personalized our jobs!

10. 5.0 THE BUSINESS STRUCTURE
The business structure is the same with all simple small
business. It depends on the scale of business you are going to
create. If it is a small home based group, five to seven people will
do. One will manage outsourcing and offer services overseas and
on the same time will handle team as a manager and others will
do the task of the outsourced job based on the job descriptions.
The manager can add another person to supervise and assist the
team in any concerns if the manager is busy. Everyone should do
their task accordingly and based on their job expertise.

11. 6.0 MARKETING AND SALES STRATEGY
Our Systemized Approach
Checks & Balances Lead To Predictably Better Results
One of the biggest concerns in outsourcing is if the person who you do not
have working in your physical office, is indeed doing what you expect. We
have learned the hard way to set up the proper checks and balances to
ensure work is performed as expected. We hire self sufficient people, who
are paid to be efficient. There are 2 approaches to outsourcing, one way is
to hire average employees managed by above average managers to ensure
dead lines and completion of tasks. It is my opinion, that this approach is
the wrong way.

12. 7.0 OPERATIONAL PARAMETERS
It is a MUST to set operational parameters and it should be strictly
followed. Parameters is the company’s standard operating procedure
that should maintain order and quality. This will also makes things
organized and well secured. Company or people who outsources job
and services wants to make sure that they are dealing to the right
company or people in trusting their needs of services that will meet
their satisfaction. They want to make sure that everything are well
organized reason why we need to set operational parameters.

13. 8.0 PROFIT AND LOSS AND BALANCE SHEET
FORECAST

14. 9.0 RISK ANALYSIS
All businesses that you are going to enter had risk factors that you
need to think about and study. On this business study we have a few
risk factors to think about and it include our market, our technology
and how long our market is going to need our services. Our market
is as stable as we can see it. Some may stop using our services but
others will come as they learn about it and the benefits of
outsourcing. We can always update services that we can offer to
attract a larger market. We may encounter seasonal decrease in
market but it is nothing to worry about because it is manageable
depending on how a manager handle or prepare for the season.
Technology has a fast pace of changes as new equipment and gadget
arrived. New models and designs of gadgets and equipment that
makes job and communications a lot easier comes every one to two
years and we can always adopt and modify to meet up with this fast
changing world and still offer the best services. Thinking about how
long they are going to need our services maybe a risk in five year
time but placing the business in a community that is not costing too
much is an advantage.

15. 10.0 RECOMMENDATIONS AND CONCLUSIONS
We all know that people will continue in developing different ways
or methods to make their business more profitable but less
expensive in regards to operations and its cost and now, because of
technology and our advance way of communications, it is possible
now to make operations like back office more efficient and precise.
With this new communication technology, we can offer services less
expensive compared to what other businesses are paying now. So it
is safe to say that this business plan, Group Home Based, is a good
and profitable business since cost cutting is a necessity and will still
be a necessity in the next ten years or more. I do recommend that if
you are going to start up a business and you are thinking about back
office and other outsourced services, with a growing number of
competitors, you should act now and start gaining profit out of it.