The document describes the services offered by Total Solutions, LLC. Total Solutions provides virtual assistant services to businesses of all sizes as an affordable alternative to hiring full-time employees. As virtual assistants, Total Solutions contractors work remotely with their own equipment and are not considered employees, saving clients money on taxes and benefits. Total Solutions offers a range of administrative and business support services, including word processing, bookkeeping, research, communication management, and event planning.

1. Total Solutions, LLC From the Boardroom to the Ballroom, where details are important and service is everything…

2. The Solution we offer… Although administrative assistance in the form of an administrative, executive, office or personal assistant has long been established, the Virtual Assistant is a relatively new concept. An assistant is traditionally a hired employee, with their own office space, equipment and furniture within a company office suite. They are paid an hourly wage or a monthly salary as well as any employee benefits the company has to offer. The company must also pay vacation pay and employee taxes on their behalf. The Virtual Assistant or VA does not work inside the company office suite or need the company to supply office equipment, furniture or space for them. They work from their own office (often in their own home) with their own equipment and furniture. Since the VA is a sub-contractor, there are no employee benefit packages, vacation pay, or employee tax obligations required on the part of a company contracting their services. Many offices already have and use the equipment necessary to communicate effectively with and utilize the services of a VA - telephone, fax machine, e-mail, on-line messaging, and courier services. Many of these have been in use in all offices for decades so there's no special training required by existing office staff in order to contact and contract to a VA. It has become a very popular and efficient way to keep the business operating smoothly for the small or home-based business sector as well as a viable option for corporations wanting to down-size their operations to lower their operating costs. Businesses of every size can contract out to a VA. We find that small and home-based businesses sometimes require extra help but, in many cases, are not in a position to hire a regular full-time employee. They can, however, contract out to a VA and receive quality assistance at a fraction of the cost of hiring an employee.

3. Why would you hire us? Available when you need the service No employee-related taxes, insurance or benefit packages to pay Total Solutions can be considered a part-time, full-time, casual or permanent part of your staff. No extra office space or equipment costs Minimal or no training Expenses only for time and materials spent on project Total Solutions is your 'partner', helping your business succeed!

4. Do you need us? The following are some signs to help you identify whether you need Total Solutions to assist you in managing and growing your business Time Flies and Sometimes You Miss It You schedule appointments and events, but find that you often skip some as you run out of time To Do List You have several projects that could be done, but you aren't really sure where to begin. Document Distress A professional image is what you strive for in your documents, but you find that producing superior quality in high quantity is burdensome. Chaos As each day passes you're falling further behind. You don't seem to get ahead because the details are getting you down. Clients They're what your business is about, but you feel as if you're not able to deliver fast enough. Your success is dependent upon their satisfaction. Booming Business Demand is really growing, but you have no support system. Life You'd like to be able to return to the life your work is supposed to support.

5. Our Services … For details, please “click” on the service… Word Processing Spreadsheet Design Proofreading Bookkeeping & Expense Management PowerPoint Presentations Database Creation/Data Entry Internet Research Communication Management Appointment/Calendar Management Travel Planning Business Meetings, Tradeshows, Conferences, & Seminars

6. Word Processing Do you have hand-written documents – or meeting notes to be transcribed into a word processing format? Do you have numerous files on your PC and Blackberry that need to be compiled into a usable format for day to day usage or sharing with your peers? Do you have the need to either dictate or the desire to be able to communicate a general idea for a written communication and have someone create a distributable document? Do you need contracts re-worked to fit the current business opportunity while you continue to create the next opportunity? Do you need forms designed for your day-to-day tasks? Return to Our Services…

7. Spreadsheet Design & Maintenance Are you trying to work out the numerical values for multiple scenarios and need a written or electronic document to support that need? Do you need to track your monthly sales or income? Do you need to graph your growth and potential? Do you have an existing spreadsheet format that you need updated and/or maintained with you most current and accurate information? Do you need an organization Chart? Do you need a document/process Flow Chart? Do you need your project mapped with deadline dates and contingencies? Return to Our Services…

8. Proofreading When creating a large document, we sometimes are unable to see our mistakes after multiple reviews – would you like a second set of eyes? Grammatical Word Usage Ability to be understood by your target audience Return to Our Services…

9. Bookkeeping/Expense Mgmt Do you need someone to input your receipts and credit card statements so that you are ready tax time? Do you need someone to submit or calculate your estimated expenses for your accountant? Do you need help staying on top of the day-to-day payments that need to be made? Do you need to follow-up on billed customers? Review your monthly statements against what has been entered? Return to Our Services…

10. PowerPoint Presentations Do you have all the information, but it is in different formats and you need a simplified, easily communicated presentation that will amaze your clients or peers? Do you have an existing presentation that needs to be updated or maintained? Do you need to be able to have someone behind the scenes fact checking the information you present? Do you need help creating a simplified “template” that you can customize with ease while you are on the road? Return to Our Services…

11. Database Creation/Data Entry Do you use Access, ACT!, or Salesforce? Do you need someone to input all of those contacts that you received on your last trip or at your last convention? Do you need help tracking and maintaining your customer contacts? Do you need someone to audit your existing database? Return to Our Services…

12. Internet Research Yes, you can do it yourself but … Are you in search of a particular product, at a particular price point, and in a particular time frame? Oh, and you are the road to your next client and you promised the information by the end of the day? Do you need a particular service, and want to know the providers that are available and affordable to you? Were you in a meeting and your client stumped you with a question about your competition or a different solution possibility? Are you looking for a business or person, and don’t have the time to do it yourself? Return to Our Services…

13. Communication Management Email (Review/Response) Email is a time-saving, revolutionary tool for communication… but only if you use it. Do you find that you either get too many emails to read and respond to, or you get requests for basic information that should be handled quickly and competently so that the potential or existing, customer or client feels valued? Voicemail Transcription Is it the end of your day, you just checked in to your hotel, and when you call in to check your voicemail it’s full? Do you know that half of the messages are either moot at this point or don’t supply sufficient information for you to respond in the most efficient way? Would you like to have a professional return those phone calls that say, ”Hi, this is John Doe, my number is 555-555-5555 – give me a call,” – and you have no idea who John Doe is and what you need to call him about? Do you utilize one of the many contact management solutions available, but it would be nice to have someone “marry” the caller to the info so that you can make the return call armed with knowledge and a plan? Return to Our Services…

14. Appointment/Calendar Management Do you need a calendar that can be either printed or downloaded to your PDA regularly? Do you need your clients to be able to schedule an appointment with you, without always talking directly to you, in real time? Do you need the ability to have someone book appointments for you, but allow you the flexibility to update and maintain your calendar as well – from the road? Do you need someone to match your travel schedule to your calendar and allow for an appropriate amount of travel time? Do you need help ensuring that you have all the available information to get to an appointment on time (i.e., driving directions, suite number, contact name, etc)? Return to Our Services…

15. Travel Planning Most of us use the internet to book both our personal and business travel. We generally have a favorite site, or search engine that we use – would you like to have someone knowledgeable search them all and take your travel requirements into consideration? Are you somewhat old school – and would like a complete itinerary that encompasses your travel, lodging, ground transportation, and meeting schedules? Would you like to have the details taken care of and confirmed so that there are no surprises upon arrival? Would you like to have someone that is not bound by what is considered business or personal travel – so they can handle all of your travel needs? Would you like to have someone stay on top of your frequent flyer miles so that they can always be used to your advantage? Return to Our Services…

16. Business Meetings, Tradeshows, Conferences, & Seminars Full Scale Event Planning (Corporate or Social) From the Boardroom to the Ballroom A Meeting for the Board of Directors An Executive Retreat Training Seminar Holiday or Annual Event Site Selection Event Design Menu Planning Hospitality Services Event Communication Management Response Management Entertainment Services Speakers, Audio/Visual, Musical Entertainment, Photographers, etc Transportation Services (Air/Ground) Trade Show & Convention Management Research for trade shows in your respective industry On-Site Booth Coordination Materials Preparation Supply Maintenance Appointment Scheduling Return to Our Services…

17. Fees … Total Solutions generally charges by the hour, at rates ranging from $25-50, depending upon the expertise required, a negotiated fee for a particular project, or a flat monthly rate can be arranged for long-term and permanent opportunities. You should expect to pay more, of course, for specialized services such as Event Design, On-Site Support Services, etc. At first glance this may appear to be a high rate, but let's look at the "real cost" of employees: statistics show that employees actually cost 2 to 2 1/2 times their rate of pay when one factors in cost of : recruitment, base salary, employment taxes, mandatory insurance, benefits, space, Equipment. And don't forget the variables that are more difficult to price: time lost on socializing, the risk of lawsuits, personality conflicts

18. Fees … There is also the expense of hiring the employee in the first place. Advertising, screening resumes, interviewing, re-interviewing, and paying two people for the training period. If you face the unpleasant experience of having to fire an employee, you have to go through the process all over again. You're sure to pay considerably less for Total Solutions. You could hire Total Solutions for as little as one hour a week. Could you hire an employee for that? Contracting out to Total Solutions is a cost effective way to handle those tasks or positions that require full-time dedication at a part-time rate. At Total Solutions, we prepare an estimate on a per project basis, depending on the needs of the individual client – there is always an affordable option for you and your business. Contact us now for a free estimate.

19. Total Solutions Management Services Total Solutions, LLC is based in Phoenix, AZ – the Valley of the Sun and is owned and operated by Dionne C. Thomas. With more than fifteen years experience, Dionne brings to Total Solutions, expertise in handling a variety of administrative and event planning services . Her attention to detail, efficient time management and art of communication makes her stand out among her peers. At Total Solutions , we know how important it is to keep your paperwork up to date, maintain your contacts and eyes on the details, so your business can run smoothly and efficiently to keep moving forward. In short, we offer the Total Solution to your ongoing business needs. Dionne C. Thomas Total Solutions, LLC 12421 W. Flanagan Street Avondale, AZ 85323 623-206-4904 (direct)