This document discusses using data to gain insights and take action. It highlights the importance of tracking customers across online and offline channels to understand their full journey. Proper tracking and measurement of campaigns, customer behavior and conversions is needed to optimize efforts. The goal is to turn data into meaningful insights that drive business decisions and improved performance.
Professional Diploma in Digital Marketing by DigiPro Academy Jaipur |
Digital Marketing Course Institute in Jaipur
Learn More:- https://www.ptaindia.com/digital-marketing-course-in-jaipur/
Property Centric provides custom built local search engines and online marketing strategies for the property management industry. Our results-focused products are centered on your goals: client acquisition and retention, brand building and ancillary profit generation.
Professional Diploma in Digital Marketing by DigiPro Academy Jaipur |
Digital Marketing Course Institute in Jaipur
Learn More:- https://www.ptaindia.com/digital-marketing-course-in-jaipur/
Property Centric provides custom built local search engines and online marketing strategies for the property management industry. Our results-focused products are centered on your goals: client acquisition and retention, brand building and ancillary profit generation.
Artificial intelligence (AI) is getting lots of attention but one key aspect is often overlooked, understated, or underestimated: the quality of “training” information and the structure of that information – the Information Architecture or “IA”. AI only works when it has the data it needs to spot trends, identify patterns and provide functionality – especially when it comes to chatbots and other so called “cognitive” technologies. While many recent high profile attempts at chatbots have failed, they are getting better and one day will be indispensable. Organizations need to do certain things to prepare for a future of bots and AI-driven processes. This session will outline what that looks like and how organizations can solve problems today while preparing themselves for a future where businesses will succeed or fail based on the power of their bots.
Artificial Intelligence (AI) has the potential to completely revolutionize the ecommerce experience. However, most organizations are still struggling with harmonizing data standards, streamlining information flows and optimizing upstream processes to improve the customer experience with the tools they have today. AI can enable customer service and sales reps to be significantly more productive and improve the self-service experience; but areas of product on boarding, content optimization, marketing automation and process orchestration have to be improved in order to support this vision. This workshop will demystify AI and show how companies can re-think processes for the product and content lifecycle from initial onboarding to end user experience. Outline how to build the infrastructure to machine-intelligence-enable content to create product associations and personalized experiences not possible without AI.
Unofficial Sitecore Training - Data enrichment and personalizationnonlinear creations
In this presentation, Sitecore MVP Amanda Shiga provides an overview of five key steps to take to succeed with Sitecore data enrichment and personalization:
Getting started: The importance of xDB data enrichment
Building your strategy: Types of personalization in Sitecore and how/when to apply them
Keeping personalization manageable for marketing ops and website performance
Measuring success: How to determine if personalization is making a difference
Useful extensions: Some helpful approaches to extend Sitecore's personalization capabilities
In today’s competitive digital landscape, it’s more difficult than ever to stand out from pack and deliver experiences that differentiate your brand and grow your business. Leveraging the power of personalisation to engage your prospects and customers with highly relevant content is one key way to increase engagement and conversion.
But personalisation is not turnkey. It requires technology, people, data, and strategy. Join our webinar on Thursday 27th September at 3pm BST and learn the steps you can take and technology you can leverage to deliver data-driven experiences to your customer, no matter where you are in your digital journey. Also covered:
An overview of the digital landscape
How to set the right personalisation metrics
Which tactics to embrace at each stage of the personalisation journey
Customer success stories
Presented by:
Eric Fullerton, Product Marketing Leader, Acquia
Gemma Singleton, Senior Customer Success Manager, Acquia
In today's information age, organizations have loads of data but only a small percentage of that data is being converted into information that results in actionable knowledge for the decision makers. In the attached presentation I have tried to define the process of Data, Information, Knowledge, and Decision/Action. The process is defined based on an online marketing business.
Moving Website Visitors to Customers - Create a Profitable Customer Profilecathylums
Moving Customers from Visitors to Customers - Use Social Media and Predictive Analytics to Target Your Most Profitable Customers While Generating Higher ROI and Lower TCO
Content Strategy for the Customer Journey: Personalization Done Right Confab ...Kevin Nichols
Content Strategy for the Customer Journey: Personalization Done Right
"Personalized Content." "Right Content, Right User, Right Time." "Contextual and Intelligent Content."
These concepts are only realized fully through a customer journey—and the formulation of a content journey around that experience. But how do you actually structure a customer's content experience in a way that captures all necessary channels and interactions? Attend this session to hear how SapientNitro has answered these questions to achieve successful personalization:
What are the various touch points in a typical customer journey for web, mobile, in-store, and post-purchase channels?
What is a fully personalized experience, and why is it only effective if it includes what happens in one-on-one (offline) human interaction?
What approaches are necessary for each: smartphone, tablet, in-store, website?
How can you best position content across multiple channels to meet the requirements and needs of the entire customer journey?
How do you future-proof, and which metrics are best to do so?
If you do ANY search engine marketing or pay per click, this event will improve your results!
Learn what's new and essential within Google Analytics, including recently added features to enhance tracking accuracy. Discover how to avoid common pitfalls that often hamper marketers.
This info packed session will also include how to improve your Google AdWords Remarketing efforts, by creating audience lists within Google Analytics.
Key Takeaways/What to expect:
* Leverage goal data to boost marketing performance.
* Use Google Analytics to determine your CPC bid strategy.
* Follow a web visitors action from online to offline.
* When and why to use Google Analytics for AdWords Remarketing.
Presenters:
Andrew Wetzler, President at MoreVisibility
Theo Bennett, Director of Analytics & Data Solutions at MoreVisibility
The first in the Web-wise series with valuable tips on making the most of your web presence as a nonprofit organization from Dan Gonzalez, Web Manager, Sage Nonprofit Solutions
The SickKids Foundation on enabling a digital CXM 'hub' with Sitecorenonlinear creations
Learn about the SickKids Foundation’s future digital plans and how non-profit digital objectives can be supported by a Customer Experience Management (CXM) platform.
Are you capitalizing on Google Analytics?
In this 45 minute rapid-fire interactive discussion, MoreVisibility’s experts will guide you through the "Top 10" most useful features and common user pitfalls.
Digital marketing analytics paths of value - 12-4-17Marshall Sponder
Digital Marketing Analytics Paths of Value is an adaption of many of the highlights of my book along with the Connecting the Dots methodology used in the book, and that sets it apart.
Artificial intelligence (AI) is getting lots of attention but one key aspect is often overlooked, understated, or underestimated: the quality of “training” information and the structure of that information – the Information Architecture or “IA”. AI only works when it has the data it needs to spot trends, identify patterns and provide functionality – especially when it comes to chatbots and other so called “cognitive” technologies. While many recent high profile attempts at chatbots have failed, they are getting better and one day will be indispensable. Organizations need to do certain things to prepare for a future of bots and AI-driven processes. This session will outline what that looks like and how organizations can solve problems today while preparing themselves for a future where businesses will succeed or fail based on the power of their bots.
Artificial Intelligence (AI) has the potential to completely revolutionize the ecommerce experience. However, most organizations are still struggling with harmonizing data standards, streamlining information flows and optimizing upstream processes to improve the customer experience with the tools they have today. AI can enable customer service and sales reps to be significantly more productive and improve the self-service experience; but areas of product on boarding, content optimization, marketing automation and process orchestration have to be improved in order to support this vision. This workshop will demystify AI and show how companies can re-think processes for the product and content lifecycle from initial onboarding to end user experience. Outline how to build the infrastructure to machine-intelligence-enable content to create product associations and personalized experiences not possible without AI.
Unofficial Sitecore Training - Data enrichment and personalizationnonlinear creations
In this presentation, Sitecore MVP Amanda Shiga provides an overview of five key steps to take to succeed with Sitecore data enrichment and personalization:
Getting started: The importance of xDB data enrichment
Building your strategy: Types of personalization in Sitecore and how/when to apply them
Keeping personalization manageable for marketing ops and website performance
Measuring success: How to determine if personalization is making a difference
Useful extensions: Some helpful approaches to extend Sitecore's personalization capabilities
In today’s competitive digital landscape, it’s more difficult than ever to stand out from pack and deliver experiences that differentiate your brand and grow your business. Leveraging the power of personalisation to engage your prospects and customers with highly relevant content is one key way to increase engagement and conversion.
But personalisation is not turnkey. It requires technology, people, data, and strategy. Join our webinar on Thursday 27th September at 3pm BST and learn the steps you can take and technology you can leverage to deliver data-driven experiences to your customer, no matter where you are in your digital journey. Also covered:
An overview of the digital landscape
How to set the right personalisation metrics
Which tactics to embrace at each stage of the personalisation journey
Customer success stories
Presented by:
Eric Fullerton, Product Marketing Leader, Acquia
Gemma Singleton, Senior Customer Success Manager, Acquia
In today's information age, organizations have loads of data but only a small percentage of that data is being converted into information that results in actionable knowledge for the decision makers. In the attached presentation I have tried to define the process of Data, Information, Knowledge, and Decision/Action. The process is defined based on an online marketing business.
Moving Website Visitors to Customers - Create a Profitable Customer Profilecathylums
Moving Customers from Visitors to Customers - Use Social Media and Predictive Analytics to Target Your Most Profitable Customers While Generating Higher ROI and Lower TCO
Content Strategy for the Customer Journey: Personalization Done Right Confab ...Kevin Nichols
Content Strategy for the Customer Journey: Personalization Done Right
"Personalized Content." "Right Content, Right User, Right Time." "Contextual and Intelligent Content."
These concepts are only realized fully through a customer journey—and the formulation of a content journey around that experience. But how do you actually structure a customer's content experience in a way that captures all necessary channels and interactions? Attend this session to hear how SapientNitro has answered these questions to achieve successful personalization:
What are the various touch points in a typical customer journey for web, mobile, in-store, and post-purchase channels?
What is a fully personalized experience, and why is it only effective if it includes what happens in one-on-one (offline) human interaction?
What approaches are necessary for each: smartphone, tablet, in-store, website?
How can you best position content across multiple channels to meet the requirements and needs of the entire customer journey?
How do you future-proof, and which metrics are best to do so?
If you do ANY search engine marketing or pay per click, this event will improve your results!
Learn what's new and essential within Google Analytics, including recently added features to enhance tracking accuracy. Discover how to avoid common pitfalls that often hamper marketers.
This info packed session will also include how to improve your Google AdWords Remarketing efforts, by creating audience lists within Google Analytics.
Key Takeaways/What to expect:
* Leverage goal data to boost marketing performance.
* Use Google Analytics to determine your CPC bid strategy.
* Follow a web visitors action from online to offline.
* When and why to use Google Analytics for AdWords Remarketing.
Presenters:
Andrew Wetzler, President at MoreVisibility
Theo Bennett, Director of Analytics & Data Solutions at MoreVisibility
The first in the Web-wise series with valuable tips on making the most of your web presence as a nonprofit organization from Dan Gonzalez, Web Manager, Sage Nonprofit Solutions
The SickKids Foundation on enabling a digital CXM 'hub' with Sitecorenonlinear creations
Learn about the SickKids Foundation’s future digital plans and how non-profit digital objectives can be supported by a Customer Experience Management (CXM) platform.
Are you capitalizing on Google Analytics?
In this 45 minute rapid-fire interactive discussion, MoreVisibility’s experts will guide you through the "Top 10" most useful features and common user pitfalls.
Digital marketing analytics paths of value - 12-4-17Marshall Sponder
Digital Marketing Analytics Paths of Value is an adaption of many of the highlights of my book along with the Connecting the Dots methodology used in the book, and that sets it apart.
The Basics of Digital Marketing - Learn online marketing today!Aarti Mohan
This presentation will enlighten you on the basics of digital and online marketing including seo, social media, content marketing, affiliate marketing, mobile marketing and much more. It's a fairly broad overview of the digital and social media marketing landscape today.
Do you want to increase traffic and sales to your website or company? Get in touch with me or visit my website at http://www.modifyed.in
I delivered this presentation to MSc Digital Marketing class of "The UCD Michael Smurfit Graduate Business School - University College Dublin" in February 2015.
The presentation covers some basics and fundamental information about Google Analytics.
Making Websites & Email Marketing Work for Small BusinessEric Salerno
How website design and email marketing can be made more effective for small businesses and why they require different (but related) approaches.
An introduction to the use of personas for small businesses to use for website design and marketing campaigns.
This is an orientation workshop for web-based marketing which includes web design, search engine optimization, SEO, and Social Media networks. The presentation is aimed to help small businesses effectively use the internet to grow their business.
NetCentered Marketing: Leveraging Your Website for ResultsCirrus ABS
Element Three and Cirrus ABS join forces to show businesses how to leverage the investment you have made in your website and how to integrate your offline marketing efforts with your website. Integrated are specific action items for how you can enhance the effectiveness of your website.
Learn how to apply the lean marketing techniques that are rapidly building the best emerging companies in the world. Learn how to apply Pirate Metrics, Growth Hacking and lead generation tactics to your startup or small business.
Design for Customer Engagement: Digital Marketing StrategyTechedge Group
Episode one of a seven episode podcast series on Design for Customer Engagement. Starting from business objectives, the series focuses on identifying all of the relevant technological components that seamlessly integrate with one another, in order to assist companies in developing an End-to-End Digital Marketing landscape that suits their business strategy. Listen to the full podcast at: http://www.techedgegroup.com/podcast/engaged-by-design/digital-marketing-strategy
Path to Purchase Attribution for the Automotive SectorDatalicious
Datalicious has developed a methodology to combine online media attribution (MA) with traditional media mix modelling (MMM) to address the inefficiencies of marketers working with two ROI measurements.
This can be particularly challenge in automotive marketing where aligning dealer marketing performance with central brand marketing performance is often not possible.
Datalicious' unique approach is to combine the best elements of MA and MMM to create a unified ROI currency that allows granular planning and forecasting across all online and offline channels in one central platform.
The biggest benefit for automotive companies is that our approach can unify dealer marketing activities and performance with central brand activities and performance to create one common ROI measurement.
Datalicious Econsultancy Whitepaper: State of Marketing Attribution in Asia P...Datalicious
Download the whitepaper here: http://data.li/1N6zuO8
Custom modelling is the most effective form of media attribution among Asia Pacific (APAC) marketers. That’s according to a new study from Econsultancy and Datalicious on the state of media attribution across APAC.
Attribution success in a cross-device world | SMX Sydney 2015Datalicious
With mobile search volume expected to exceed desktop this year, marketers are facing new challenges in understanding how and if their campaigns are succeeding. Google, Microsoft, Facebook and others all have various approaches for measuring and reporting cross-device impact. In his SMX Sydney presentation, Christian Bartens looked in-depth at how marketers are approaching new data that's now available, including Google's estimated total conversions reporting, proper modelling and tagging for better cross-device attribution.
Destroying Data Silos Through Advanced Customer Analytics And OptimaHubDatalicious
Mat Hauck presented at Forrester's Forum for Marketing Leaders in New York City on customer data silos, how they impact revenue and customer service, and overcoming these challenges with the OptimaHub.
Multi-Channel Marketing and Analytics: Measuring and Optimising Your Marketi...Datalicious
Christian Bartens delivered a presentation on Multi-Channel Marketing and Analytics: Measuring and Optimising Your Marketing Effectiveness to an enrapt audience at the Marcus Evans Path to Purchase conference in Shanghai.
SuperTag is an industry leading free signup tag management platform that works to simplify data collection and improve marketing strategy. Users can setup, test and deploy site tags through a single management system without needing to know Javascript.
By using SuperTag, you can simplify your tag management, increase website performance, widen the conversion funnel and improve your digital marketing effectiveness.
Eliminate the use of inaccurate ‘last click’ attribution with OptimaHub MediaAttribution. Advertisers can use this tool to get an accurate marketing ROI across all channels and to optimise media spend accordingly.
Real-time Single Customer View
Create a single customer view of your prospects and customers with data from your website, mobile apps, social and phone calls. Use the out of the box dashboards to generate advanced and actionable insights based on your customer data.
Smart Tag Management and Data Drive Online MarketingDatalicious
Smart Tag Management and Data Drive Online Marketing.
How Datalicious works with Inivio and Veda to combine key data sources for a total market view, and build actionable insights for smart data driven marketing.
Datalicious Google Analytics Premium Reseller InformationDatalicious
Datalicious is now a Google Analytics Premium reseller. If you're looking for a premium analytics solutions, talk to Datalicious about Google Analytics Premium.
Has technology killed privacy? Consumer tracking and targeting technologies, especially in digital, always seem to be a few years ahead of the law which seems to create an ongoing legal grey-zone. What are these technological advances, how could they impact privacy and what should companies do about this trend?
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Exploring Patterns of Connection with Social Dreaming
ADMA Data Day: Consumer Data Journey
1. [ consumer data journey ]
Christian Bartens
Digital Analyst, Tourism Australia
tourism.australia.com
Senior Consultant, Datalicious
datalicious.com.au
[ datalicious ]
data : insights : action
10. [ october 2007 ] [ datalicious.com.au ]
"It is a capital mistake to theorize
before one has all the data."
Sir Arthur Conan Doyle
11. [ consumer data journey ]
101011010100101011110100100101010101000010111110010101010101
001010110010100110100101010011100101001001010100100101001010
010010100111110101010010100100100101001010111010100101010101
[ october 2007 ] [ datalicious.com.au ]
12. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
13. [ data poles ]
[ october 2007 ]
transactional
close to customer
strategic
removed from customer
[ datalicious.com.au ]
14. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
15. [ response options ]
[ october 2007 ]
digital
search
banner
www
analogue
phone
email
text
ancient
retail store
wom
[ datalicious.com.au ]
16. [ digital responses ]
[ october 2007 ]
impression interaction
view
through
click
through
success
event
ad server, bid management platform
site centric tool
branding
[ datalicious.com.au ]
direct response
17. [ digital best practice ]
Ad server or bid management platform
– Enable view-through tracking
– Implement campaign tracking codes
Unique down to creative level
Site centric analytics tool
– Implement ad server tags on your site
Alternatively integrate with web analytics platform
– Define and measure success events
– Define success event allocation
First, linear, last campaign response
Recommend linear success event allocation
[ october 2007 ] [ datalicious.com.au ]
18. [ analogue best practice ]
Phone, email, text
– Offer wide range of response options
– Especially mobile response options during downtime
– Response options unique to each campaign
Potentially even unique down to an offer level
Retail stores
– Ask your customers for help
Run qualitative surveys to fill data gaps
– Use vouchers and promotional codes
Word of mouth
– Trial new technologies (e.g. BuzzMetrics)
[ october 2007 ] [ datalicious.com.au ]
19. [ examples ]
Does all your offline advertising have its own unique
call to action down to media channel and placement?
Does all your online advertising have its own unique
tracking codes in the click-through URLs?
Are you offering more instant response options besides
your website such as phone numbers, email and text
messaging to facilitate downtime response?
Does your website have its own unique phone number
so that you can see what customers are researching
online but are converting offline?
When these customers convert offline are you asking
them specific questions relating to the online media
they have been exposed to and responded to?
[ october 2007 ] [ datalicious.com.au ]
20. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
21. [ conversion funnel 1.0 ]
[ october 2007 ]
conversion process
visit, product pages, product details, add to
shopping cart, shipping information, payment
details, order confirmation, thank you page, etc
success events
campaigns
[ datalicious.com.au ]
25. [ examples ]
Do you make it easy for your consumers to convert
offline even if they started the process online?
Does your ‘thank you’ page ask your customers what
offline advertising they have noticed as well?
Do you store the purchase ID in your main CRM database
to connect web analytics data with standard CRM data?
Are you continuously testing different versions of your
key pages such as the home page and order process
pages to optimize conversion?
Are you actively suggesting products to your customers
using static or dynamic cross-sales techniques on key
pages such as the home, product, order process and
search results pages?
[ october 2007 ] [ datalicious.com.au ]
26. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
28. [ examples ]
Do you know what products each of your
customers looked at but did not purchase?
Do you identify your email subscribers via unique
tracking IDs in the email click-through URLs?
Do you include brand messages and product
suggestions in transactional emails?
Are you integrating web 2.0 technologies into your
CRM strategy such as RSS feeds and if so, do you
offer just one or more customized feeds?
Are you asking your customers about their
suggestions and desires or are you only tracking
their behaviour?
[ october 2007 ] [ datalicious.com.au ]
29. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
30. [ where is the money ]
[ october 2007 ]
$
$
$
$
$
$
$
$
$
$
[ datalicious.com.au ]
31. [ examples ]
Do you know your most valuable customers?
Are you communicating with your key customers
in a different way then with your others customers?
Do your key customers know that they are your most
valuable clients and do they feel the love?
Does your customer profile include insights on top
referring websites and search terms?
Does your customer profile know what type of
customers are more likely to respond to a certain
key message or creative than others?
Can you identify your key customers on your own
website in real-time while they visit?
[ october 2007 ] [ datalicious.com.au ]
32. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
34. [ segmentation studies ]
[ october 2007 ]
profile
Hitwise
Mosaic
TGI
etc
Roy
Morgan
[ datalicious.com.au ]
35. [ examples ]
Are you enriching your internal customer profiles with
insights from external segmentation studies?
Are you considering external matching parameters for
segmentation studies when designing internal forms
and surveys?
Did you know that services like Hitwise can tell you what
websites your key customers are more likely to visit than
others once you matched them to a MOSAIC profile?
Are external segmentation studies part of the overall
data collection and profiling strategy or an add on?
How many different departments, managers and
separate budgets would be involved to get to this
point in the presentation so far?
[ october 2007 ] [ datalicious.com.au ]
36. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
39. [ where are the eyeballs ]
[ october 2007 ]
search
organic
paid
social
wom
viral
online
offline
display
mail
email
direct
[ datalicious.com.au ]
40. [ examples ]
How many different marketing managers and
budgets do you have in your organisation?
Does your organization maintain separate budgets
for online and offline media spend?
What drives your marketing strategy and media
planning? Short-term revenue goals or long-term
strategic goals?
Is there a formalised process for campaign and
insights reporting within your company?
Are earlier campaign summary reports consulted and
passed on to your agencies during the planning
process?
[ october 2007 ] [ datalicious.com.au ]
41. [ october 2007 ]
response
success
event
customer
database
customer
profile
target
segment
media
plan
campaign
data
insights
[ datalicious.com.au ]
42. [ impressions ]
[ october 2007 ]
where
whenwhat
[ datalicious.com.au ]
45. [ optimisation ]
[ october 2007 ] [ datalicious.com.au ]
run review revise
Source: M&C Saatchi
improvement
run review revise
run review revise
run review revise
"I know that 50% of my advertising is wasted,
I just don't know which half."
John Wanamaker
46. [ examples ]
Do you test your marketing communication such as
emails before they are sent on a smaller sample? What
about search or display ads?
Do you review and optimize all your campaigns on an
ongoing basis or only at the start?
Do your media and creative agencies report back to you
on mere metrics or actual improvements they made?
Do you work with a separate creative and media agency?
How well do they communicate insights to each other?
How well does the knowledge transfer between
departments inside your own company work or from
campaign to campaign?
[ october 2007 ] [ datalicious.com.au ]