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AMITY SCHOOL OF COMMUNICATION
    ---AMITY UNIVERSITY, UTTAR PRADESH---




        TOPIC OF THE SPECIALIZATION-

NEED AND EFFECTIVENESS OF SURROGATE
  ADVERTISING IN LIQUOIR INDUSTRY
                   BY-
       NAME: HEMANGI CHATTERJEE
           ROLL NO: A2004707B73
      COURSE AND BATCH: BJMC(2007-10)

          UNDER THE GUIDANCE OF
         MS. DHANAKSHEE KUKREJA
AMITY SCHOOL OF COMMUNICATION
      _______________________________________________

             CERTIFICATE OF COMPLETION


              MS. DHANAKSHEE KUKREJA
                     LECTURER
          AMITY SCHOOL OF COMMUNICATION
                  AMITY UNIVERSITY
                      NOIDA, UP


   THIS IS TO CERTIFY THAT MS HEMANGI CHATTERJEE
STUDENT OF BJMC ( 6TH SEMESTER) HAS PREPARED PROJECT
    TITLES “NEED AND EFFECTIVENESS OF SURROGATE
     ADVERTISING IN LIQUOIR INDUSTRYI” UNDER MY
                     SUPERVISION.

 IT IS RECOMMENDED FOR THE AWARD OF THE DEGREE.


               MS. DHANAKSHEE KUKREJA
ACKNOWLEDGMENTS

Accomplishment of any project depends on the cooperation and allied
efforts of several sources of material, knowledge, energy and time hence
the opportunity has been given to me.

I would like to thank Ms. Dhanakshee Kukreja, my project guide for her
constant guidelines and advice without this project would not have been
completed.


Name of the student: Hemangi Chatterjee
Course: BJMC
ABSTRACT
The present research has been conducted in a bid to comprehensive and
comparative study of the advertising strategy used in liquor industry
which makes the need of surrogate advertising exemplary, as the only
way of advertising for liquor industry and also to know the effectiveness
of surrogate advertising in influencing customer perception towards the
products offered by the company

 In the present research, in order to collect primary data sample were
selected conveniently. 60 Delhi based liquor consumers were selected for
collecting primary data.

Alcohol advertising has the potential of promoting changes in attitudes
and social values, including publicizing the desirability of social drinking
to its viewers, which all encourage a higher consumption of alcohol. It is
known that advertising can influence consumer choices, have a positive
short-term impact on knowledge and awareness about alcohol, but it has
proved difficult to measure the exact effects of advertising on the demand
for alcoholic beverages, in part because the effects are likely to be
cumulative and long-term. However, the recent literature suggests that
advertising increases the overall demand, and influence of consumers
towards higher consumption and harmful drinking. The findings of the
present research also greatly substantiate this fact as approached
consumers in greater majority agree to great extent that advertising
increases their overall demand and consumption of harmful drinking.



It is generally recognised that surrogate advertising is even more
influencing than normal advertising, but the liquor industry has no
choice. Of course, this strategy assumes that the brand and, in some
cases, the advertisements, are already well known. Otherwise, such
advertising may not serve any purpose. It is difficult to evaluate the
effectiveness of surrogate advertising. So far as the present research is
concerned , it reveals that for many liquor consumers surrogate
advertising is even more influencing than normal advertising, whereas
for many others surrogate advertising is less or non influencing than
normal advertising.
INDEX




INTRODUCTION


    Aims of the study


    Objective of the study


LITERATURE REVIEW


RESEARCH METHODOLOGY


FINDINGS AND ANALYSIS


CONCLUSION AND RECOMMENDATIONS


BIBLIOGRAPHY


APPENDIX


QUESTIONNAIRE
INTRODUCTION



For some “advertising” is a surrogate for being on stage—in the limelight.

When people work on a brand, they identify with the brand, and its

“advertising” becomes part of them. Therefore when ads and other

promotional brand messages appear on TV, radio, in magazine and

billboards, a part of them is there too—on stage. Another reason is the

challenge. The majority of “advertising” messages are not very good and

some are down right insulting, as I’m sure you have noticed. Thus, the

opportunity to do something that works and that you can be proud off, is

always sitting out there. Finally, for me, “advertising” is a way of being in

sales without all the constant face-to-face rejection. When we are part of

any kind of halfway decent promotional effort, we will sell something. It

may not always pay out, but at least we changed some people’s behavior.


What this means when it comes to studying “advertising” is that the

learning experience can be interesting, informative, and really fun. When

most people think about advertising, they think about the creative side--

the clever slogans and attention getting pictures and illustrations. For

these clever slogans and graphics to be effective, however, requires a lot

of research, strategic thinking, and a good understanding of customer

behavior. It also requires knowing and being able to apply basic industry

practices.



                                      1
Surrogate advertising is the most insidious form of advertising, where the

biggest hypocrites are the media who gleefully accept these lucrative

advertisements, while at the same time harping on moral standards that

their readers/viewers should inculcate.


In India, the trend of surrogate advertisement gathered momentum with

the Cable TV Network Regulation Act, which prohibits tobacco and liquor

advertisements on TV channels. The liquor industry has intentionally

blurred the line between products, advertising `old wine' in a `new bottle,'

only this time with a soft-drink label. The advertisement comes with the

same music and punch line as the one for the popular liquor brand

telecast before the ban on liquor advertisements. This phenomenon,

known as "surrogate advertising" (duplicating the brand image of one

product extensively to promote another product of the same brand), has

become commonplace.


In fact, so brazen is the attempt to lure customers and advertise the

liquor brands that nothing is left to chance. In most cases, licensees

have actually been taking hefty amounts from the liquor companies to

allow them to advertise their brands. In India, where even surrogate

advertisement, showing mineral water or sports gear of the same name

as popular liquor brands, is banned, it is surprising the licensees of

these kiosks are getting away with so much advertising. The companies


                                     2
are actually luring youngsters to start drinking by advertising their

brands. Somebody must put an end to this.




                                  3
Aim of the Study


   •   This study is aimed towards accomplishing the objective of a

       comprehensive and comparative study of the advertising strategy

       adopted in liquor industry i.e. Surrogate advertising.


   •   To study the need and effectiveness of surrogate advertising in

       influencing customer behavior in liquor industry.


   •   In India, the trend of surrogate advertisement gathered momentum

       with the Cable TV Network Regulation Act, which prohibits tobacco

       and liquor advertisements on TV channels. The liquor industry has

       intentionally blurred the line between products, advertising `old

       wine' in a `new bottle,' only this time with a soft-drink label. One

       nothing without customers understanding that organization exists

       for   no   other   reasons   than   to   meet   customer   needs   and

       expectations, for this liquor industry has no option but       rather

       advertise in the name of juices, sodas etc to send there message to

       the customer.




                                       4
OBJECTIVES OF THE STUDY


The objective of this research work is comprehensive and comparative

study of the advertising strategy used in liquor industry which makes the

need of surrogate advertising exemplary, as the only way of advertising

for liquor industry and also to know the effectiveness of surrogate

advertising in influencing customer perception towards the products

offered by the company.


   •   To study the reasons which made surrogate advertising as the only

       way of advertising in liquor industry


   •   To study the effectiveness of surrogate advertising in influencing

       customer behavior towards products of liquor industry.




                                     5
LITERATURE REVIEW

 SURROGATE ADVERTISING: GENESIS AND DEFINITIONS


Surrogate advertising is “an advertisement of a brand extension in such

a way that brings clear recall of the core product in the mind of the

consumer”. The literal meaning of ′Surrogate Advertising’ is duplicating

the brand image of one product extensively to promote another product

of the same brand.

Surrogate   advertising   involves   advertising   for   products   using   a

company’s brand to promote other products sold using that same brand.

For example, it is technically acceptable to promote Smirnoff cassettes in

television ads in India, but not Smirnoff vodka.



In the advertising world ‘surrogate advertising' is a politically correct

term used to define fraudulent pieces of communication. For example, all

those playing cards, soda water bottles, apple juices, mineral water and

other product ads we see, are actually clever promotions for liquor and

cigarette brands by the same name.



Surrogate Advertising is quite rightly frowned upon as it is but a cynical

attempt at promoting products that public policy decrees is not in

society's interest. But the Government should guard against any over-

zealous interpretation of what constitutes surrogate advertising so as not



                                     6
to hurt legitimate efforts at brand extension. Given the integrated nature

of markets, brand promotion has become an elaborate exercise, often

extending across national boundaries.



Surrogate advertising has been around ever since someone decided that

certain things were probably not good in the interest of the community at

large. The government has out rightly banned the advertising and

publicity of alcohol and tobacco in any form; so, tobacco and alcohol

companies have found a way to circumvent the ban on advertising by

resorting to surrogate advertising in order to keep their brand alive in the

minds of consumers.

Surrogate advertising is usually born out of regulation. This regulation

may either be government imposed or self-imposed by a regulatory body

of the industry. By its very definition, surrogate advertising is something

that the advertiser resorts to in an attempt to get his brand across to the

consumers mind without violating any regulatory guidelines. Certainly it

is not ideal but in a number of cases this is the only way you can reach

your consumers in a cost-effective and meaningful way.

Surrogate advertising is used in two contexts: the first is when a

company “farms out” the entire marketing function and the group

providing the service is called a "surrogate marketing department.




                                     7
The second is what is happening in India with respect to the ban on

tobacco and alcohol advertising. Companies in banned industries are

introducing brand extensions with products that are legal to advertise

with the same brand name as the banned product. One liquor company

introduced apple juice with the same brand name as the liquor. The idea

is the companies can advertise freely the extension - thus keeping their

banned-from-the-media products in the minds of the customers. So the

apple juice, for instance, is the surrogate for the liquor in the ads. The

companies also don't care much about the sales of the surrogate

products - for instance, I read that the apple juice isn't even readily

available to buy throughout the company.



This loophole that the tobacco and liquor companies are exploiting is

upsetting the legislature because every apple juice ad that reminds the

consumers of the liquor is a slap in the lawmakers' faces. But, they also

don't quite know what to do about it!



In general, surrogate marketing is when you promote one product or

service in the hopes of selling another. Why we would want to do that

varies. The best reason is that we aren't able to legally. But other reasons

might be because the two products sell better together - for instance, we

may make a product and it requires service - which we don't provide. We




                                     8
can market a service provider - the surrogate - who will only use our

product.



SURROGATE ADVERTISING AND CONSUMERS


It is generally recognized that surrogate advertising is even more wasteful

than normal advertising, but the liquor industry has no choice. Of

course, this strategy assumes that the brand and, in some cases, the

advertisements, are already well known. Otherwise, such advertising may

not serve any purpose.



It is difficult to evaluate the effectiveness of surrogate advertising. In

Malaysia where cigarette advertising is banned (as in India), surrogate

advertising for cigarette brands is common. A leading brand of cigarette

advertised itself as a business marketing holidays on beaches. The tour

business, which was advertised as a surrogate for the cigarette brand,

became a market leader.



Alcoholic drinks, which are branded and bottled, are being made and

sold legally. If so, there should be no restraint on that advertising except

guidelines on what the advertising can show and, possibly, the time

during which such advertisement can be exposed on television. In any

case, if it is felt that certain degree of control is required, then it is in




                                      9
order to have such guidelines so as to ensure that alcoholic beverages

are not sold in a manner, which is irresponsible in any way.



Surrogate advertisements for alcohol or tobacco products can appear

within advertisements for something more innocent like bottled water or

perfume. The more innocent product is somehow merely the carrier for

the disguised, 'surrogate' advertisement. For example, the innocent

product may be labeled with the familiar logo of the Tobacco Company or

brewery. The surrogate advertising need not be imbedded with another

advertisement at all, however. The tobacco company (or any other

company whose products may not be advertised directly in a given

society) may give out free playing cards, for example, its familiar

company symbol used as the pattern on the back of the cards. Any

advertising technique of this kind would be considered surrogate

advertising.

In recent years, the liquor industry has undergone a dramatic shift.

Many global brewers and distillers have merged to reduce costs and gain

market share. For example, Diageo, the world’s biggest wines and Spirits

Company came into being through a merger of Guinness and Grand

Metropolitan. It then increased its core strengths by acquiring Seagram’s

business and other brands. The latest additions to this merger wave are

Belgium Interbrew and Brazil’s Ambev, which is now the biggest brewer

in the world.


                                   10
Adding to this global wave of strategic realignments, beer is fast

becoming the alcoholic beverage of choice over spirits. With 35% market

share in 1997, beer rose to almost equal to spirits in 2002. Euro monitor

forecasts that by 2007, it will take a lead with 42% market share.


Another challenge that liquor industry is facing is that the consumer

groups, which were earlier targeted as one large demographic island,

have been fragmented into distinct psychological groups. Unlike a decade

ago, the consumers today have a number of options in terms of brands

and segments. A fast emerging change is in terms of flavor substitution

depending on consumption conditions. The generation Y consumers

include a very young and skeptical group of people, who are defining

their own world of drinking. They have a multitude of taste preferences

that they like to be made available at bars and pubs. This makes it

difficult for the alcohol companies to keep pace with their changing

preferences.


So how are the liquor companies managing these challenges along with

government laws and restrictions?


From tropical fruit based drinks to Pepper Vodka, Organic beers and

alternatives, the segment that defines new age beverage continues to

grow. Alcohol marketers have found that by blending the best of different

categories, they can appeal to consumers who seek various benefits such




                                    11
as flavor as well as added health benefits. And by mixing it up, liquor

marketers get a colorful palette of flavors never seen before.


Furthermore, beverage marketers are increasingly trying to communicate

with consumers on a personal level. For example, the Johnnie Walker

Relationship Marketing Program called “Journey of Taste” has been

implemented successfully in most of its markets. This “mentor

program” (as it is usually called) features a guided Scotch whisky

education to the consumers led by a qualified Johnnie Walker

Ambassador. It not only allows the consumers to appreciate the Scotch

whisky or the brand but also allows them to develop a long-term

association with the brand. Guinness, a beer brand, is also entering the

second year of its Believer mentor program designed to convert Guinness

drinkers into effective brand ambassadors.


Nonetheless, there are conventional marketing techniques that the

marketers use to revive their brands and capture younger markets.

Cognacs or scotches suffer from a stodgy image that they are mostly

consumed    by   older   men. Hence, cognac       makers Hennessy and

Courvoisier have been trying to reach out to the younger market by

building their brands in the entertainment industry and urban markets.

Liquor marketers have also recognized that strong brand names, which

deliver high sales and profits, have the potential to wave the magic wand

on new products. The launch of the initial Courvoisier “Autumn



                                     12
Collection” marked the Liquor Company’s attempt to transform it from

being “the world’s first cognac” to an icon of fashion. The launch was

part of a wider trend where makers of luxury brands try to capitalize on

their labels by extending them into new areas of business.


However, there are also liquor marketers that are finding creative ways to

play around government restrictions. In many countries, the government

does not allow the advertisement of liquor on TV and other mass media.

To counter this, the liquor industry has intentionally blurred the line

between products by advertising cocktail mixers, soft drinks or soda

water using the brand name of popular liquors. This phenomenon,

known as “surrogate advertising” (duplicating the brand image of one

product extensively to promote another product of the same brand) has

become widespread in many countries and continues to gain momentum.

For example, in India, the Bagpiper club soda advertisement featuring

movie celebrities is similar to an earlier advertisement of Bagpiper

whisky.

Does framed advertising influence consumer purchase decisions? If so,

with which consumer segments is it more influential? How does it

influence the purchase process? In this paper the impact of positively

and negatively framed advertising is diagnosed on five purchase-decision

constructs for a transformational consumer product category. The

moderating impact of consumers' education on this process is also




                                    13
studied. Educated consumers are more influenced by positively framed

advertising; less educated consumers are more influenced by negatively

framed advertising. In general, positively framed advertising has a more

favorable impact than negatively framed advertising on purchase-

decision judgments for transformational products. The implications of

these findings for mainstream consumer products advertisers are

discussed.




             SURROGATE ADVERTISING AND LIQUOR INDUSTRY


Worldwide, 1.8 million deaths in 2000 were attributable to alcohol use

causing 3.2% of all global deaths and contributing to 4% of the disease

burden. Alcohol is the leading risk factor related to the major burden of

disease in low mortality developing countries and the third most

prevalent risk factor for leading diseases and injuries in developed



                                   14
countries. While alcohol consumption is decreasing in some developed

countries, it is on the rise in developing nations Significant proportion of

the student population drink at hazardous level. The burden from

alcohol exceeds that from tobacco because alcohol problems tend to take

their toll earlier in life. The physiological and social consequences of

alcohol use also negatively affect school performance, attendance and

productivity at work and relations within the family.

Alcohol consumption is declining in most of the developed countries, and

rising in many of the developing countries and the countries of Central

and Eastern Europe. Males do most of the drinking in these countries,

and evidence available regarding patterns of drinking suggests that large

amounts of heavy drinking are occurring. Patterns, context and overall

levels of alcohol consumption influence the health of the population as a

whole.

Alcohol transnational’s are shifting their focus to Asia and other

developing countries (young population and a growing economy) as the

American and European markets are saturated. With an increase in per

capita incomes, trade barriers falling, and alcoholic beverages advancing

into new markets in developing countries, alcohol consumption is likely

to increase. Both beer and spirits consumption in India have been rising,

possibly   due    to   economic    liberalisation   of    the    Indian   market.

Privatisation    and   opening    up   the   market      to   foreign   companies

dramatically changes the advertising and marketing of alcohol and most


                                       15
countries (such as in Asia) lack alcohol control national policies and

strategies.



Alcohol advertising has the potential of promoting changes in attitudes

and social values, including publicizing the desirability of social drinking

to its viewers, which all encourage a higher consumption of alcohol and

weakens the social climate towards effective alcohol control policies. In

countries where advertising in the media is not totally banned, there is

frequent portrayal of alcohol in the media, particularly in magazines,

newspapers    and   television,   especially   of   internationally   branded

beverages. The mainstream of these portrayals suggests alcohol use as a

harmless pursuit, showing solidarity, friendship and masculinity, while

neglecting any negative consequences.



It is known that advertising can influence consumer choices, have a

positive short-term impact on knowledge and awareness about alcohol,

but it has proved difficult to measure the exact effects of advertising on

the demand for alcoholic beverages, in part because the effects are likely

to be cumulative and long-term. Recent literature suggests that

advertising and other marketing activities increase the overall demand,

and influence teenagers and young adults towards higher consumption

and harmful drinking (Saffer, 2006). Self-regulation by the mass media

has been attempted by developing codes of advertising for and by the



                                     16
industry. However, the effectiveness of voluntary codes is likely to be

limited in developing countries because of lack of enforcement.



Even in places where alcohol advertising is banned, messages on alcohol

use could be conveyed to existing or potential consumers in a variety of

ways. One method frequently used is surrogate advertising – brand

sharing of products including name and logos, advertising at the point of

sales, and sponsorship of events particularly in teenager friendly events

such as sports, music and cultural events. Thus an effective monitoring

system is needed.




In contemporary India, tendency of alcohol consumption has percolated

down to youth. Media has played a leading role in encouraging the use of

alcohol among the youth through portrayalof alcohol in congenial social

settings, association of alcohol use with glamour and celebrity status and

by using direct and indirect advertising. Age of initiation for alcohol use

has progressively reduced in Kerala (India). In 1986, the age was 19. This

was reduced to 17 in 1990 and further to 14 in 1994. Alcohol Industry is

following exactly the same marketing and promotion tactics and

strategies as were employed by the Tobacco Industry globally and

especially in developing countries.




                                      17
How do liquor companies do surrogate advertising

          What they sell is different from what they offer

  Brand Extension             Core Brand                Company
     Apple Juice           8 PM Contessa             Radico Khaitan
                                  ACP                Jagjit Industries
        Water                   Gilbey’s              Guiness UDV
                               Kingfisher                UB Group
        Soda                  Mc Dowell’s                UB Group
 Men’s Accessories         Director’s Special         Shaw Wallace
 Sporting Equipment        Royal Challenge            Shaw Wallace
       Awards                  Teacher’s              Allied Domecq
     Web Sites               Imperial Blue              Seagram’s
     Cassettes                  Bacardi                   Bacardi
  Fashion Weeks,               Kingfisher                UB Group
 Swimsuit Calendar          Blender’s Pride             Seagram’s




Surrogate Advertising- “Aristocrat” a popular whisky brand is being

advertised as Aristocrat Apple Juice. “Mc. Dowell’s” is advertised as

sodas, “Kingfisher” has packaged water bottles. Some alcohol brands

have introduced brand promotional items such as: “Haywards 5000” has

darting kits, “Bacardi” advertises through its Bacardi blast album and

also advertises through parties tied up with rediff.com . Regulatory

strategies for alcohol control thus will have to be formulated on same

lines as Tobacco Control. This will require initiating efforts for alcohol

control at national, regional and international levels.

The liquor industry in India comprises the organised and unorganised

sectors. The organised sectors include IMFL and the beer industry while

the unorganised sector comprises of the market for country liquor. The


                                     18
size of the country liquor is approximately 40 times that of the IMFL

market. The size of the ABs industry is estimated at Rs. 95 bn., while

fermented drinks account for 35% of the ABs market, the rest is derived

from Indian Made Foreign Liquor (IMFL) segment.


The UB group, consisting of McDowells Limited, UB Limited and

Herbertsons Limited, dominate the liquor market and have a combined

market share (in terms of sales value) aggregating 28%. The other major

players in the segment include Shaw Wallace & Co. Limited, Jagatjit

Industries Limited and Mohan Meakin Limited having market shares of

13%, 9% and 8% respectively. However, in terms of sales volumes, Balaji

Distillers Ltd., an associate of UB Limited, has a market share of 21.4%

followed by Jagatjit Industries Limited at 20.4% and Mohan Meakins

Limited at 16.3%. Shaw Wallace & Co. Limited and Herbertsons Limited

have 14.0% and 13.1% of market shares respectively.


The state of Maharashtra accounts for approximately 26% of the total

market for liquor followed by the states of Tamil Nadu, Delhi, Calcutta

and Rajasthan, which respectively accounted for 18%, 10%, 8% and 7%

of the total market. The Government of Gujarat has always prohibited

the sale of ABs in the state while in Andhra Pradesh (AP) and Haryana,

prohibition has been frequently imposed and lifted. The prohibition

imposed earlier was lifted in the states of AP and Haryana in March 1997

and in April 1998 respectively. The frequent imposition and lifting of



                                   19
prohibition in certain states has destabilised the industry’s growth and

performance.




As the demand in the ABs industry is primarily brand driven,

manufacturers focus on brand promotion to increase their sales. The

manufacturers also create various brands under a single product

category in order to counter competition. However, there is a strict

regulation   on   advertising   and   some   states   have     even   banned

advertisements. Consequently, the companies have resorted to surrogate

advertising through sponsorship of fashion shows and sport events.


The surrogates used by Smirnoff Vodka, Hayward's 5000, Royal

Challenge Whiskey and Kingfisher beer advertisements ranged from

audiocassettes, CDs and perfumes to golf accessories and mineral water.

By August 2002, the I&B Ministry had banned 12 advertisements.

Leading satellite TV channels, including Zee, Sony, STAR and Aaj Tak

were issued show-cause notices asking them to explain their reason for

carrying surrogate liquor advertisements. The channels were asked to

adhere strictly to the Cable Television Regulation Act 1995.


As a result, Zee and STAR stopped telecasting the advertisements; Aaj

Tak and Sony soon followed suit. In addition, the I&B Ministry hired a

private monitoring agency to keep a watch on all advertisements for

violations of the Act.


                                      20
These developments led to heated debates over the issue of surrogate

advertising by liquor companies. Though the liquor companies involved

protested strongly against the I&B Ministry's decision, they had no

choice, but to comply with the regulations. Analysts remarked that the

government's policy was hypocritical. One said, "On the one hand they

allow these 'socially bad' products to be manufactured and sold (in order

to garner revenues) and then they deny the manufacturers the right to

propagate knowledge of their products in order to drive sales. If

something is bad and cannot be advertised, why allow it to be sold at

all?"


Meanwhile, the government also seemed to be in dilemma. On the one

hand, it had to encourage the sales of liquor and tobacco because they

were the highest taxed sectors of the Indian economy. On the other

hand, there was also the need to take the high moral ground and reduce

the consumption of such products.


The Indian liquor industry can be divided into two broad segments:

Indian Made Foreign Liquor (IMFL) and country-made liquor. IMFL

comprises alcoholic beverages that were developed abroad but are being

made in India (whisky, rum, vodka, beer, gin and wine), while country-

made liquor comprises alcoholic beverages made by local breweries.

While many players were present in the IMFL segment, breweries in the

unorganized sector accounted for almost 100% of the country-made



                                    21
liquor segment. During 1999-00, the Rs 60 billion Indian liquor industry

grew at the rate of 10-12%. While IMFL was consumed by the middle and

upper classes of society, the economically backward classes consumed

country-made liquor. In India, 40-50% of all males and 1% of all females

consumed alcohol. Almost 62% of the drinkers could be classified as

light drinkers (i.e. social drinkers), 29% percent as moderate drinkers,

and about 9% as hard drinkers. The organized industry was dominated

by Shaw Wallace and United Breweries, which together accounted for

around 53% of the total market. The government heavily regulated the

liquor industry. Companies were not allowed to expand capacity without

prior approval from the concerned state government. The distribution of

liquor was also controlled in many states through auction system, the

open-market system and the government-controlled system.

Liquor companies accused of indulging in surrogate advertising seem to

be playing musical chairs as they move from one channel to another to

evade the information and broadcasting (I&B) ministry. Sources in the

government say as soon as the I&B ministry sends notices to

broadcasters to withdraw their surrogate ads, they reappear on other

channels. “Sometimes the products are also changed. As for instance, if

the surrogate product was apple juice which was objected to, it is later

changed to soda.”The government, for now, seems to have no option but

to keep sending out show cause notices to the television channels. The




                                   22
apex body     for   broadcasting   companies,   the   Indian   Broadcasting

Foundation (IBF), is taking a serious view of the matter.

In a recent meeting with members of the Confederation of Indian

Alcoholic Beverages Companies (CIABC) and other liquor companies

such as Seagram and Jagatjit Industries, IBF informed them that they

must withdraw all surrogate ads and should adhere to the rules

prescribed in the Advertising Code.To some liquor company’s claims that

the products advertised are genuine, IBF has asked the companies to

produce certificates stating that the brand extensions are genuine. Real

products or services (non-alcoholic and non-tobacco), which are widely

distributed in the market through established networks “should not be

denied speech, even if the product or service shares a brand name with a

liquor product or a tobacco product or a company,” state the regulations.

But, “indirect advertising for liquor or tobacco will not be permissible.”


A market survey in 2001 revealed that advertising has a direct influence

on the consumption habits of 431 million people in India and an indirect

impact on 275 million `aspirants' from the lower income group.

Considering this and realising that nearly 50 per cent of the television

owners have access to cable channels, there is no doubt that the hidden

call for alcohol consumption behind the surrogate advertisements is not

escaping the eyes of viewers in the world's fourth highest liquor-




                                     23
consuming country. Surrogate advertising defeats the very purpose of

banning liquor advertisements.


It rules that that if liquor companies promote any juice, mineral water or

soda, these should be shown in a proper manner and not as trimmings

to liquor advertisement. These are welcome steps, but the key point lies

in enforcement. If, in a free society, producers have a legitimate right to

let consumers know about their products through advertisements,

consumers have the right to information in adverts that are clear and

honest. Surrogate advertisements are not only misleading, but also false

and dishonest in many cases. With surrogate advertising so widespread,

this is the moment to tackle the problem head-on. There should be

stringent regulatory measures to curb the practice, such as:




      i)    Making transparent laws banning surrogate advertisements

            for different products under a single brand names, by

            amending the Trade Marks Act, for instance;


      ii)   Providing teeth to the Advertising Standards Council of India

            to enable it take action against false and misleading

            advertisements, and keep a close vigil over clever evasion of

            the law;




                                    24
iii)   Asking the electronic and print media to adhere to the

             advertisement     codes        and   not   encourage   surrogate

             advertisements;


      iv)    Calling on the ASCI address complaints received from

             consumers      against   surrogate    advertisements   and   take

             appropriate actions immediately;


      v)     Creating a consumer awareness programme to help people

             understand the negative impact of surrogate advertisements;


      vi)    Adopting strict laws to penalize those companies featuring

             surrogate advertisements without any real existence of the

             product; and


      vii)   Requiring advertising agencies to have full knowledge of the

             products under the same brand for which they are

             promoting advertisements, and taking legal actions against

             those agencies which design surrogate advertisements.


If one believes that honesty is the best policy and truth ultimately gains,

the best policy would be to stand up strongly to the dishonest practices

of surrogate advertising.


With the Government trying to clamp down on surrogate advertising,

liquor companies seem keen to bat out the ban. Even as liquor brands

have traditionally been associated with up market sporting activities like


                                       25
golf, polo, derby and yachting, companies are now turning towards the

game of the masses - cricket. In fact, the latter half of the current year

will see liquor brands as the title sponsors of two major cricketing events

featuring India. Immediately after the triangular series at Zimbabwe (of

which Royal Stag was the associate sponsor), the India and Zimbabwe

Test series will be called the Royal Stag Cup. Till date Royal Stag has

used several international cricketers as brand endorsers. This is the first

time the company has forayed into tournament sponsorship. Similarly,

the ICC World XI Vs Australia series to be held Down Under will be called

the Johnnie Walker Super Series.


According to media planners, as both the series are being held outside

India it would be difficult for the Government to blip out the liquor

brands. "Since the matches will be beamed into Indian drawing rooms

live, the brands will enjoy good visibility," they added. Internationally

beer brands such as Fosters and Lion have supported cricket in

Australia and Sri Lanka respectively.


Meanwhile, Royal Stag has roped in Zimbabwean Vice-Captain, Heath

Streak as their new Royal Stag brand ambassador. Other celebrity Royal

Stag cricket endorsers include Australian Cricket captain Ricky Ponting,

and India's ace offie Harbhajan Singh. The Information and Broadcasting

(I&B) Ministry's efforts to ban surrogate advertising of liquor brands has

reached a naught. A few months ago, it had sent out notices to various



                                    26
television channels to withdraw advertisements by liquor companies. But

within a few weeks of the notices being issued, surrogate advertising

made a comeback on television. In fact, a few liquor companies have

been advertising during the ongoing cricket series as well.


Earlier, in an interaction with Government officials, channels were

categorically told that there is a complete ban on advertising by liquor

companies. "However, exemptions could be granted on a case-by-case

basis, like the one granted to Kingfisher Airlines," they had said. The

Government is also handicapped by procedure wherein it can take action

against channels only after receipt of complaints. "The Government

cannot suo motu issue show-cause notices. It has to first receive

complaints," said official sources. Liquor companies on their part state

that their advertising is self-regulated and comply with the Indian

Broadcasting Foundation and the Advertising Standards Council of India

code.


The Rs 60,000-crore Indian beverage alcohol industry has always been

operating in a restricted and controlled environment. It is a real shame

that an industry that is a legitimate business in the country and which

contributes a whopping Rs 22,000 crore just in revenues to the

government,   is   not   allowed   to    market   its   products   freely   and

communicate to its consumers directly. This restrictive environment is

also applicable to the beer and wine industry.



                                        27
Product advertising for liquor and cigarette companies is banned in the

country since 1995 by Cable Television Network (Regulation) Act.

According to Rule 7 (2) of the Act, no broadcaster is permitted to show

advertisement which promotes directly or indirectly promotion, sale or

consumption of cigarettes, tobacco products, wine, alcohol, liquor or

other intoxicants, infant milk substitution, feeding bottle or infant food.

This ban is now likely to be extended to advertising of extended brands.


In fact, recently the government of India has in a unilateral move sought

an amendment in the Trade and Merchandise Marks Act of 1958 to

explore possibilities of denying extension of registration of trademarks

used for brand names of cigarettes, tobacco products, wine, alcohol,

liquor and other intoxicants to other products.


This has ostensibly been done to check surrogate advertisements of

“other products” of liquor companies. The sales volumes of these

products advertised do not justify advertisement expenditure incurred by

the            companies,                it          is            argued.

The alcohol beverage industry is justifiably upset with the proposed axe

on advertising and promotions of legitimate economic activity through

trademark extensions. These should not be confused with surrogate

advertising wherein no products may exist.




                                    28
Freedom of commerce should be preserved and brand extensions of

cigarette   tobacco   and   liquor   products   should   not   be   banned

notwithstanding similar graphics, if they do not propagate smoking or

drinking merely on the ground of the brand names being similar.




The ban on advertising of alcohol beverage products has severely

handicapped communication with consumers. The industry is naturally

compelled to make the best use of the channels and media of

communications still open to it. Companies with liquor brands are not

advertising liquor products; instead they have extended the equity of

their brands into other fields. Over a period of time these products have

become        independent       businesses       for     companies.



Some of the product extensions like water, soda, and music cassettes

have sales which run into millions in value and volume. McDowell's sold

1.5 million cases of water and soda, through its 20 franchise plants.

Water and soda are added to our core liquor product, they are legitimate

businesses.


Umbrella branding is a known phenomenon in marketing and today, we

have omnibus brands like Nestle, Amul, Samsung etc which sell many

products under one brand umbrella. Surely, the reverse logic would also




                                     29
apply that if any of the above-exemplified companies were to come out

with a beverage alcohol, their original products cannot be banned.


As far as co-relation between value of goods being sold and quantum of

advertisement   is   concerned,   this    is   a   commercial   decision   why

companies spend more than their turnover on a set of products.

However, for brand building exercises, huge investments are undertaken

and they at times can exceed the value of the sales turnover.


The Advertising Standards Council of India (ASCI) has clarified that as

per its code, the mere use of a brand name or company name that may

also be applied to a product whose advertising is restricted or prohibited

is not reason to find the advertisement objectionable provided the

advertisement is not objectionable and the product is produced and

distributed in reasonable quantities and the objectionable advertisement

does not contain direct or indirect cues for the product that which is not

allowed to be advertised.


The industry is fully sensitive to the need for shielding the young and the

impressionable from getting carried away. Rather than an outright ban

on advertising, the government should endorse the “Code of Conduct”

which specifies the timings when the ad should be aired, non-targeting of

children, disallowing teenagers in ads etc.


Instead of an outright ban, the industry has been underlining the need

for dialogue and subsequent guidelines outlining dos and don’ts of


                                     30
advertising. It could specify timings when the ads should be aired, not

target children, disallow teenagers in ads, not allow ads that are

glamorous or suggest increased attractiveness to the opposite sex after

alcohol                          consumption.




                    RESEARCH METHODOLOGY

The present chapter details the research methodology applied for

conducting this research.   Research may be classified according to its

purpose. It may be concerned with solving theoretical issues, something

capable of wide generalisation but difficult to achieve.   On the other

hand, it may be concerned with solving a very specific practical problem

in one company, this may be achieve more readily but have little

application outside the particular case (Yin, 1994). The present research

was related to comprehensive and comparative study of the advertising

strategy adopted in liquor industry i.e. Surrogate advertising. To study

the need and effectiveness of surrogate advertising in influencing

customer behavior in liquor industry (with reference to Indian liquor

industry)




                                   31
Research Design



Research design provides the glue that holds the research project

together. A design is used to structure the research, to show how all of

the major parts of the research project -- the samples or groups,

measures, treatments or programs, and methods of assignment -- work

together to try to address the central research questions.

Qualitative methods are useful in those situations where it is necessary

to use data that are basically an interpretation of the phenomena in the

social world and then to present the interpretation of that phenomena as

faithfully an accurately as possible. Quantitative research arises from a

positivist paradigm, which is centered, on objective truth, scientific

methods and systematic relationships, which allow generalizations or

point specific linkages between elements of a problem.




                                    32
For studying the views of respondents it becomes necessary for a

researcher to use both of these qualitative and quantitative method for

first collecting the information which gives an end result which can be

measured and an analysis can be done by seeing that, and for a much

desirable and meaningful analysis we need an information which is

qualitatively correct as we are not taking whole of the society for their

views regarding the topic, So it becomes necessary to use both

Qualitative Method as well as Quantitative methods for Research.

So far as the present study is concerned the researcher opted close

-ended questions based survey thinking that it would allow the

respondents to have flexibility in their responses. As has been identified

above survey    was conducted in this research through questionnaire

method; in which interviewees were provide a questionnaire having a set

of close-ended questions. The questionnaire consisted 11 close-ended

questions.



Selecting the right sample is key to a study; therefore lot of importance

was given for selecting the right sample. The research ensured that the

characteristics of the sample were the same and that it belonged to the

liquor industry. It was also found imperative to select a sample from

which data could be analysed and research questions could be

investigated. In the present research, the sample size was 60.




                                    33
Primary data can be collected from various sources and methods that are

case studies, observation, questionnaire survey and interview. In this

research interview of Marketing Executives of liquor companies survey

method was applied in order to collect primary data.



The secondary data in the present research were collected from books,

journals, periodicals, newspapers and magazines. Further, the reports of

Indian liquor industry relating to advertising and advertising ban reports

of government was used.




Limitations of the research



Quite   characteristically, academic research    is full of limitations,

particularly in the contexts of time and resources provided. The present

researcher also confronted this problem. Thus due to the limitation of

resources, the researcher had to reduce the sample size due to limited

provided time the researcher had to analyse the data on simple method

avoiding the complications and lengthiness of scientific and technical

methods.




                                    34
DATA FINDINGS



Sab Miller

  •   CHALLENGES FACED IN LIQUOR INDUSTRY

      There are restrictions on advertising, and they do reduce the efficiency of

      communicating the brand positioning. Every market has its own facilitators

      and its own barriers, and the role of marketing is to maximise efficiency

      and effectiveness within the defined framework. They try to ensure that

      each brand is distinctly positioned with low reliance on fine nuances. They

      try to engage the consumers at various points of influence – touch points –

      through a 360-degree programme.




  •   PROMOTIONAL ACTIVITIES OF THE COMPANY

      Castle Loud is a property we are actively building. It’s a music property

      they are taking across the country again this year. They are bringing in

      DJs from all over the world and Loud by itself is a property that is present

      in several countries across the world. They have, of course, Indianised it

      to suit the market. Castle Loud is an initiative of Castle Lager to bring a

      perfect balance of music and beer.




                                       35
•   CELEBRITY ENDORSERS

      They help cut through the clutter. If the endorser has a perfect brand fit, it

      also has a constructive rub-off effect. However, with a limited number of

      celebrities with mass appeal, and a large number of mass brands trying to

      use them, we have reached a situation where the same celebrities are

      endorsing many brands, and often brands with divergent image and

      personality. The effectiveness and efficiency of such endorsement is a

      matter of debate. They have used some of them in the past. They had

      Manoj Bajpai for Knock Out and Darshan now endorses our brand in the

      Karnataka market.

      It really depends on the fit between the brand and the endorsers. Also,

      these were not people who were into endorsing a whole bunch of

      products, so the ability to break through the clutter was high.




UB Group


  •   PROMOTIONAL ACTIVITIES ASSOCIATED WITH KINGFISHER

      Fashion. It has an intangible edge that appeals to the youth. Not

      everybody can wear fashionable clothes and not everybody can be a

      fashion model but everyone aspires to have that kind of image. Kingfisher

      is firmly entrenched in that kind of environment. They have instituted the

      fashion awards, the first of its kind in the country. In terms of brand




                                        36
building, they have associated ourselves with a property that appeals to

    the youth. Apart from this, we have time to time advertised




•   THE PROHIBITION ON ADVERTISING ALCOHOL AFFECTED UB

    It has affected not just UB but the entire industry. It is important to realize

    that the law of the land and we need to follow it. Apart from that, they have

    realized that they can’t sit back and stop the brand building process.

    Hence, advertising and brand building continues. While they cannot

    advertise alcohol, they have successfully built brand through associations.

    A lot of companies, they don’t want to name them, do this by using things

    like branded glasses, which is not truly credible. But they, on the other

    hand, they do fashion, do sports. In fact, water is a very successful brand

    in its segment. They actually sell a lot of water in this country. They are, in

    fact, the fourth or fifth largest water brand in India. In the recently held

    marathon in Mumbai, Kingfisher was the official water sponsor. They

    make large quantities of water. They have an organization that does

    water, and obviously we use that to build our brand. If direct advertising

    were allowed, it would definitely help! Then you could talk to your

    consumers directly saying that Kingfisher beer stands for all the values we

    are talking about, that it is fashionable, trendy and exciting. We may still

    continue all our sponsorships. A lot of big brands, take Budweiser for

    example, do a lot of advertising and undertake sponsorships. They would


                                      37
have added this dimension to our advertising to support our brand

    building.




•   ADVERTISING BEARING ON SALES

    Advertising has a direct impact on any business. The only difference

    between the conventional advertising of a soft drink, garment or soap and

    us is that while they can communicate directly about their brand and talk

    about its virtue, brand and benefits, but they can’t. They have to do it

    through associations and events. When they advertise that Kingfisher

    West Bengal is India’s best football club, and a winner of many

    tournaments, also Kingfisher is the best beer in the country.




•   CHANGES AT THE FRONT-END

    It is changing, but the change is slow. There are a number of large

    department stores like Food World that retail beer. The shopping

    experience in say a Food World is far superior to going to a regular liquor

    store. So, they would think that going forward there will be a number of

    such shops coming up. Also, there are a number of very classy, up-market

    and stylish bars and lounges opening up, particularly in the larger cities

    and that will also accelerate as we go forward. The whole experience of

    purchasing and consumption of beer is going to improve.


                                     38
•   IMPORTANCE OF POINT OF PURCHASE ADVERTISING FOR BEER

      It is very important. Since direct advertising is limited, the point of sale can

      make a difference. When a consumer walks into a store, he comes with a

      basket of brands in his mind. Not everyone walks in thinking I want brand

      XYZ. In such a situation, good quality as also visibility of the item could

      make him change his mind.



Shaw Wallace



  •   CHALLENGES OF LIQUOR ADVERTISING

      As a leading alcoholic beverage company in the country. They are always

      on a lookout for new and innovative ways to engage our consumers

      through right communication. In doing so, they are always guided by the

      code developed by the Confederation of Indian Alcoholic Beverages

      Companies (CIABC), the apex association of alco-bev companies of which

      Shaw Wallace is a member. So long as our communication meets the

      standards and conditions of the CIABC code, we are keen on evolving

      new avenues for brand expression. Shaw Wallace is becoming much

      more of a marketing driven company and is increasingly taking the route

      of imaginative promotions, events and associations for building brands.

      While above the line spend is slated to go up from the existing 30 per cent

      to 60 per cent, below the line spend will be gradually reduced from the



                                         39
current 70 per cent to 40 per cent by the end of current fiscal. This

    represents a marked shift in the marketing spend of the company and a

    conscious move from a brand push policy to a brand pull policy. Brand

    image, highlighted through association with relevant events and

    sponsorships, has been identified as the most important factor in fuelling

    consumers' demand. Accordingly, as a part of the overall marketing mix,

    Shaw Wallace is positioning its brands by associating with world-class

    events. The activities that are woven around brands need to embody

    respective brands' attributes. For instance an association with golf helps

    Shaw Wallace impart an aura of sophistication and premium ness, the

    attributes that Royal Challenge stands for. They would like to reiterate that

    Shaw Wallace focuses on genuine and logical brand extension rather than

    surrogate advertising and all our brand communication will reflect this

    bias.



•   IMPORTANCE OF ADVERTISING TO THE LIQUOR INDUSTRY

    Communication is very important to project the brand attributes. More than

    any thing else, consumers buy a product for what it stands for. This is all

    the more true in case of lifestyle products like liquor where positioning of

    one brand puts it apart from other similar brands. Advertising is right

    communication help in imparting that distinctive edge.



•   FUTURE PROSPECT



                                     40
The line spending is increasing given the requirements of the market

     place. The BTL spend will be about 40% of our overall marketing spend

     this year. They are constantly working to ensure that all the brands remain

     relevant and contemporary and any new commercials or campaigns made

     will be pursuant to that objective .




FINDING ANALYSIS



On Consumer Level

  1. To what extent do you agree that advertising increases your overall

     demand and consumption of harmful drinking?




                                            41
25




                                   75




                            To some extent     To great extent




As according to the figure above, 15 (25%) out of the total 60 approached liquor

consumers agree only to some extent that advertising increases their overall

demand and consumption of harmful drinking; whereas some 45 (75%) of them

agree to great extent that advertising increases their overall demand and

consumption of harmful drinking.



2. To what extent do you agree that surrogate advertising is less

influencing for your consumption decision than normal advertising?




                                        42
50                               50




                       To some extent        To great extent




According to the figure above 30 (50%) out of the total 60 approached liquor

consumers agree to great extent that surrogate advertising is less influencing for

their consumption decision than normal advertising ; whereas the remaining 30

(50%) of them agree only to some extent that surrogate advertising is less

influencing for their consumption decision than normal advertising.



3. Do you know that Surrogate advertising is advertising that is not

according to the law of the land?




                                        43
No
                           20%




                                                   Yes
                                                   80%


According to the figure above, 48 (80%) out of the total approached liquor

consumers come to the conclusion that they are aware of the fact that surrogate

advertising is advertising that is not according to the law of the land; whereas at

the same time some 12(20%) of them come to the conclusion that they are not

aware of the fact that surrogate advertising is advertising that is not according to

the law of the land.




                                        44
4. Are you impressed of companies coming forward as sponsors for liquor

companies (as surrogate advertising) to get associated with the elite

lifestyle image for their brand building?




                                                            33.33




                   66.66




                              Yes                      No


As the figure above demonstrates 20 (33.33%) out of the total 60 approached

liquor consumers come to the conclusion that they are impressed of companies

coming forward as sponsors for liquor companies (as surrogate advertising) to

get associated with the elite lifestyle image for their brand building; whereas the

remaining some 40 (66.66%) of them come to the conclusion that they are not

impressed of companies coming forward as sponsors for liquor companies (as

surrogate advertising) to get associated with the elite lifestyle image for their

brand building.




                                        45
5. The role of surrogate advertising in changing your drinking patterns

is…?




                                                         30




                      70



                           Positive               Negative




The figure above demonstrates that for 18 (30%) out of the total 60 approached

liquor consumers in this research find that the role of surrogate advertising in

changing their drinking patterns is positive; whereas some 42 (70%) of them find

that the role of surrogate advertising in changing their drinking patterns is

negative.




                                      46
6. ‘Leading satellite TV channels, including Zee, Sony, STAR and Aaj Tak

were issued show-cause notices asking them to explain their reason for

carrying surrogate liquor advertisements’, how do you see this step?




                            Wrong
                             20%




                                                       Right
                                                       80%




According to the above figure, 48 (80%) out of the total approached liquor

consumers come to the conclusion that issuing show-cause notices asking TV

channels to explain their reason for carrying surrogate liquor advertisements is

right step; whereas at the same time some 12(20%) of them come to the

conclusion that issuing show-cause notices asking TV channels to explain their

reason for carrying surrogate liquor advertisements is not right step.




                                        47
7. Do you find that liquor products advertised through surrogate

advertising are genuine…?




                                                           40




                   60




                            Yes                     No




As the above figure demonstrates for 24 (40%) out of the total 60 total

approached liquor consumers come to the conclusion that liquor products

advertised through surrogate advertising are genuine; whereas for remaining

some 36 (60%) of them liquor products advertised through surrogate advertising

are not genuine.




                                     48
8. Do you agree that surrogate advertising defeats the very purpose of

banning liquor advertisements?




                         28.33




                                                              71.66




                                 Yes                     No




According to the figure (8) 43 (71.66%), out of the total 60 approached liquor

consumers in this research find that surrogate advertising defeats the very

purpose of banning liquor advertisements; whereas the remaining 17 (28.33%) of

them find that surrogate advertising does not defeat the very purpose of banning

liquor advertisements.




                                       49
9. Is the decision of banning direct ads on liquor is correct or they could

have done better by also banning indirect ads too




             36




                                                      64




                   Direct ads                  Both




According to the survey 36 % respondents feels that to curb on the spread of

             message    given    by   the   liquor   companies   both   kind     of

             advertisements that include direct as well as indirect ads

             (surrogate advertisements) should be completely banned while

             majority rests with people who thinks that surrogate advertisement

             will not give the message which is inappropriate for the society.




                                      50
10. To what extent does you agree that surrogate advertisements are not

only misleading, but also false and dishonest in many cases..?




                    To some extent
                         25%




                                                      To great extent
                                                           75%




As according to the figure (10), 45 (75%) out of the total 60 approached liquor

consumers in this research find to great extent that surrogate advertisements are

not only misleading, but also false and dishonest in many cases; whereas the

remaining 15 (25%) of them find only to some extent that surrogate advertisements

are not only misleading, but also false and dishonest in many cases.




                                       51
11.   To what extent does you agree that the alcohol beverage industries

have a genuine intent to not just market their products in a socially

responsible manner but to also comply with the appropriate state laws

concerning the marketing of alcohol beverages?




                            20




                                                     80
                        To great extent          To some extent



According to the figure (11), 48 (80%) out of the total approached liquor consumers

agree to great extent that the alcohol beverage industries have a genuine intent to

not just market their products in a socially responsible manner but to also comply

with the appropriate state laws concerning the marketing of alcohol beverages;

whereas at the same time some 12(20%) of them agree only to some extent that

the alcohol beverage industries have a genuine intent to not just market their

products in a socially responsible manner but to also comply with the appropriate

state laws concerning the marketing of alcohol beverages.



                                          52
CONCLUSION AND RECOMMENDATIONS

Alcohol advertising has the potential of promoting changes in attitudes and social

values, including publicizing the desirability of social drinking to its viewers, which

all encourage a higher consumption of alcohol. It is known that advertising can

influence consumer choices, have a positive short-term impact on knowledge

and awareness about alcohol, but it has proved difficult to measure the exact

effects of advertising on the demand for alcoholic beverages, in part because the

effects are likely to be cumulative and long-term. However, the recent literature

suggests that advertising and increases the overall demand, and influence of

consumers towards higher consumption and harmful drinking. The findings of the

present research also greatly substantiate this fact as approached consumers in

greater majority agree to great extent that advertising increases their overall

demand and consumption of harmful drinking.

It is generally recognized that surrogate advertising is even more influencing than

normal advertising, but the liquor industry has no choice. Of course, this strategy

assumes that the brand and, in some cases, the advertisements, are already well

known. Otherwise, such advertising may not serve any purpose. It is difficult to

evaluate the effectiveness of surrogate advertising. So far as the present

research is concerned , it reveals that for many liquor consumers surrogate

advertising is even more influencing than normal advertising, whereas for many

others surrogate advertising is less or non influencing than normal advertising.




                                          53
The question arises about advertising ethics when it comes to surrogate

advertising. That is why there has been criticism of surrogate advertising

because they are advertising products which are not suppose to be advertised

according to the law of the land. While its opponents argue that strictly speaking

surrogate advertising may not be illegal, is it ethical. In any case, if it is felt that

certain degree of control is required, then it is in order to have such guidelines so

as to ensure that alcoholic beverages are not sold in a manner which is

irresponsible in any way. Interestingly, in this research it has been revealed that

liquor consumers are on greater         found     aware of the fact that surrogate

advertising is advertising that is not according to the law of the land.



Earlier very few liquor companies stepped in as sponsors for surrogate

advertising. However, today, more and more companies are coming forward as

sponsors to get associated with the elite lifestyle image for their brand building. In

this context findings of the present research reveal that generally liquor

consumers are not impressed of companies coming forward as sponsors for

liquor companies (as surrogate advertising) to get associated with the elite

lifestyle image for their brand building.

Considering the global change in the drinking patterns, the alcohol beverage

companies are working at keeping their current consumers and at the same time

trying to lure new consumers by using different marketing and product gimmicks.

From tropical fruit based drinks to Pepper Vodka, Organic beers and

malternatives, the segment that defines new age beverage continues to grow.



                                            54
Alcohol marketers have found that by blending the best of different categories,

they can appeal to consumers who seek various benefits such as flavor as well

as added health benefits. And by mixing it up, liquor marketers get a colorful

palette of flavors never seen before. However, as the findings of the present

research reveal the role of surrogate advertising in changing liquor consumers

drinking patterns is negative and not effective.

The question arises about the equinity of products advertised through surrogate

advertising. To some liquor company’s claims that the products advertised are

genuine, and that is why companies are asked the companies to produce

certificates stating that the brand extensions are genuine. So far as consumer

perception is concerned, majority of them believe that liquor products advertised

through surrogate advertising are not genuine.

Liquor companies promote any juice, mineral water or soda, and therefore it is

suggested that these should be shown in a proper manner and not as trimmings

to liquor advertisement. These are welcome steps, but the key point lies in

enforcement. If, in a free society, producers have a legitimate right to let

consumers know about their products through advertisements, consumers have

the right to information in adverts that are clear and honest. Surrogate

advertisements are not only misleading, but also false and dishonest in many

cases. With surrogate advertising so widespread, this is the moment to tackle the

problem head-on.




                                         55
This fact is also substantiated by the findings of the present research as most

commonly approached liquor consumers in this research find that surrogate

advertisements are not only misleading, but also false and dishonest in many

cases.

Instead of an outright ban of surrogate advertising, liquor companies need to

underline the need for dialogue and subsequent guidelines outlining dos and

don’ts of advertising. It could specify timings when the ads should be aired, not

target children, disallow teenagers in ads, not allow ads that are glamorous or

suggest increased attractiveness to the opposite sex after alcohol consumption.




With surrogate advertising so widespread, this is the moment to tackle the

problem head-on. There should be stringent regulatory measures to curb the

practice, through following measure:


   •     Making transparent laws banning surrogate advertisements for different

         products under a single brand names, by amending the Trade Marks Act,

         for instance;


   •     Providing teeth to the Advertising Standards Council of India (ASCI) to

         enable it take action against false and misleading advertisements, and

         keep a close vigil over clever evasion of the law;


   •     Asking the electronic and print media to adhere to the advertisement

         codes and not encourages surrogate advertisements;




                                           56
•   Calling on the ASCI address complaints received from consumers against

    surrogate advertisements and take appropriate actions immediately;


•   Creating a consumer awareness programme to help people understand

    the negative impact of surrogate advertisements;


•   Adopting strict laws to penalize those companies featuring surrogate

    advertisements without any real existence of the product; and


•   Requiring advertising agencies to have full knowledge of the products

    under the same brand for which they are promoting advertisements, and

    taking legal actions against those agencies which design surrogate

    advertisements.




                                    57
BIBLIOGRAPHY



Websites

•   www.advertisinglaw.wordpress.com

•   www.mba.iiita.ac.in

•   www.nt.walletwatch.com


•   www.deccanherald.com


•   www.icmr.icfai.org

•   www.iosworld.org

•   www.magindia.com




                                 58
Questionnaire


On Consumer Level

1.   To what extent do you agree that advertising increases your overall

     demand and consumption of harmful drinking?



2.   To what extent do you agree that surrogate advertising is less

     influencing for your consumption decision than normal advertising?



3.   Do you know that Surrogate advertising is advertising that is not

     according to the law of the land?



4.   Are you impressed of companies coming forward as sponsors for

     liquor companies (as surrogate advertising) to get associated with

     the elite lifestyle image for their brand building?



5.   The role of surrogate advertising in changing your drinking patterns

     is…?



6.   ‘Leading satellite TV channels, including Zee, Sony, STAR and Aaj

     Tak were issued show-cause notices asking them to explain their

     reason for carrying surrogate liquor advertisements’, how do you

     see this step…..?



                                     59
7.    Do you find that liquor products advertised through surrogate

      advertising are genuine…?



8.    Do you agree that surrogate advertising defeats the very purpose of

      banning liquor advertisements?



9.    Is the decision of banning direct ads on liquor is correct or they

      could have done better by also banning indirect ads too ?



10.   To what extent does you agree that surrogate advertisements are not

      only misleading, but also false and dishonest in many cases..?



11.   To what extent do you agree that the alcohol beverage industry has a

      genuine intention to not just market their products in a socially

      responsible manner but to also comply with the appropriate state

      laws concerning the marketing of alcohol beverages?




                                    60

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Ad spl

  • 1. AMITY SCHOOL OF COMMUNICATION ---AMITY UNIVERSITY, UTTAR PRADESH--- TOPIC OF THE SPECIALIZATION- NEED AND EFFECTIVENESS OF SURROGATE ADVERTISING IN LIQUOIR INDUSTRY BY- NAME: HEMANGI CHATTERJEE ROLL NO: A2004707B73 COURSE AND BATCH: BJMC(2007-10) UNDER THE GUIDANCE OF MS. DHANAKSHEE KUKREJA
  • 2. AMITY SCHOOL OF COMMUNICATION _______________________________________________ CERTIFICATE OF COMPLETION MS. DHANAKSHEE KUKREJA LECTURER AMITY SCHOOL OF COMMUNICATION AMITY UNIVERSITY NOIDA, UP THIS IS TO CERTIFY THAT MS HEMANGI CHATTERJEE STUDENT OF BJMC ( 6TH SEMESTER) HAS PREPARED PROJECT TITLES “NEED AND EFFECTIVENESS OF SURROGATE ADVERTISING IN LIQUOIR INDUSTRYI” UNDER MY SUPERVISION. IT IS RECOMMENDED FOR THE AWARD OF THE DEGREE. MS. DHANAKSHEE KUKREJA
  • 3. ACKNOWLEDGMENTS Accomplishment of any project depends on the cooperation and allied efforts of several sources of material, knowledge, energy and time hence the opportunity has been given to me. I would like to thank Ms. Dhanakshee Kukreja, my project guide for her constant guidelines and advice without this project would not have been completed. Name of the student: Hemangi Chatterjee Course: BJMC
  • 4. ABSTRACT The present research has been conducted in a bid to comprehensive and comparative study of the advertising strategy used in liquor industry which makes the need of surrogate advertising exemplary, as the only way of advertising for liquor industry and also to know the effectiveness of surrogate advertising in influencing customer perception towards the products offered by the company In the present research, in order to collect primary data sample were selected conveniently. 60 Delhi based liquor consumers were selected for collecting primary data. Alcohol advertising has the potential of promoting changes in attitudes and social values, including publicizing the desirability of social drinking to its viewers, which all encourage a higher consumption of alcohol. It is known that advertising can influence consumer choices, have a positive short-term impact on knowledge and awareness about alcohol, but it has proved difficult to measure the exact effects of advertising on the demand for alcoholic beverages, in part because the effects are likely to be cumulative and long-term. However, the recent literature suggests that advertising increases the overall demand, and influence of consumers towards higher consumption and harmful drinking. The findings of the present research also greatly substantiate this fact as approached consumers in greater majority agree to great extent that advertising increases their overall demand and consumption of harmful drinking. It is generally recognised that surrogate advertising is even more influencing than normal advertising, but the liquor industry has no choice. Of course, this strategy assumes that the brand and, in some
  • 5. cases, the advertisements, are already well known. Otherwise, such advertising may not serve any purpose. It is difficult to evaluate the effectiveness of surrogate advertising. So far as the present research is concerned , it reveals that for many liquor consumers surrogate advertising is even more influencing than normal advertising, whereas for many others surrogate advertising is less or non influencing than normal advertising.
  • 6. INDEX INTRODUCTION Aims of the study Objective of the study LITERATURE REVIEW RESEARCH METHODOLOGY FINDINGS AND ANALYSIS CONCLUSION AND RECOMMENDATIONS BIBLIOGRAPHY APPENDIX QUESTIONNAIRE
  • 7. INTRODUCTION For some “advertising” is a surrogate for being on stage—in the limelight. When people work on a brand, they identify with the brand, and its “advertising” becomes part of them. Therefore when ads and other promotional brand messages appear on TV, radio, in magazine and billboards, a part of them is there too—on stage. Another reason is the challenge. The majority of “advertising” messages are not very good and some are down right insulting, as I’m sure you have noticed. Thus, the opportunity to do something that works and that you can be proud off, is always sitting out there. Finally, for me, “advertising” is a way of being in sales without all the constant face-to-face rejection. When we are part of any kind of halfway decent promotional effort, we will sell something. It may not always pay out, but at least we changed some people’s behavior. What this means when it comes to studying “advertising” is that the learning experience can be interesting, informative, and really fun. When most people think about advertising, they think about the creative side-- the clever slogans and attention getting pictures and illustrations. For these clever slogans and graphics to be effective, however, requires a lot of research, strategic thinking, and a good understanding of customer behavior. It also requires knowing and being able to apply basic industry practices. 1
  • 8. Surrogate advertising is the most insidious form of advertising, where the biggest hypocrites are the media who gleefully accept these lucrative advertisements, while at the same time harping on moral standards that their readers/viewers should inculcate. In India, the trend of surrogate advertisement gathered momentum with the Cable TV Network Regulation Act, which prohibits tobacco and liquor advertisements on TV channels. The liquor industry has intentionally blurred the line between products, advertising `old wine' in a `new bottle,' only this time with a soft-drink label. The advertisement comes with the same music and punch line as the one for the popular liquor brand telecast before the ban on liquor advertisements. This phenomenon, known as "surrogate advertising" (duplicating the brand image of one product extensively to promote another product of the same brand), has become commonplace. In fact, so brazen is the attempt to lure customers and advertise the liquor brands that nothing is left to chance. In most cases, licensees have actually been taking hefty amounts from the liquor companies to allow them to advertise their brands. In India, where even surrogate advertisement, showing mineral water or sports gear of the same name as popular liquor brands, is banned, it is surprising the licensees of these kiosks are getting away with so much advertising. The companies 2
  • 9. are actually luring youngsters to start drinking by advertising their brands. Somebody must put an end to this. 3
  • 10. Aim of the Study • This study is aimed towards accomplishing the objective of a comprehensive and comparative study of the advertising strategy adopted in liquor industry i.e. Surrogate advertising. • To study the need and effectiveness of surrogate advertising in influencing customer behavior in liquor industry. • In India, the trend of surrogate advertisement gathered momentum with the Cable TV Network Regulation Act, which prohibits tobacco and liquor advertisements on TV channels. The liquor industry has intentionally blurred the line between products, advertising `old wine' in a `new bottle,' only this time with a soft-drink label. One nothing without customers understanding that organization exists for no other reasons than to meet customer needs and expectations, for this liquor industry has no option but rather advertise in the name of juices, sodas etc to send there message to the customer. 4
  • 11. OBJECTIVES OF THE STUDY The objective of this research work is comprehensive and comparative study of the advertising strategy used in liquor industry which makes the need of surrogate advertising exemplary, as the only way of advertising for liquor industry and also to know the effectiveness of surrogate advertising in influencing customer perception towards the products offered by the company. • To study the reasons which made surrogate advertising as the only way of advertising in liquor industry • To study the effectiveness of surrogate advertising in influencing customer behavior towards products of liquor industry. 5
  • 12. LITERATURE REVIEW SURROGATE ADVERTISING: GENESIS AND DEFINITIONS Surrogate advertising is “an advertisement of a brand extension in such a way that brings clear recall of the core product in the mind of the consumer”. The literal meaning of ′Surrogate Advertising’ is duplicating the brand image of one product extensively to promote another product of the same brand. Surrogate advertising involves advertising for products using a company’s brand to promote other products sold using that same brand. For example, it is technically acceptable to promote Smirnoff cassettes in television ads in India, but not Smirnoff vodka. In the advertising world ‘surrogate advertising' is a politically correct term used to define fraudulent pieces of communication. For example, all those playing cards, soda water bottles, apple juices, mineral water and other product ads we see, are actually clever promotions for liquor and cigarette brands by the same name. Surrogate Advertising is quite rightly frowned upon as it is but a cynical attempt at promoting products that public policy decrees is not in society's interest. But the Government should guard against any over- zealous interpretation of what constitutes surrogate advertising so as not 6
  • 13. to hurt legitimate efforts at brand extension. Given the integrated nature of markets, brand promotion has become an elaborate exercise, often extending across national boundaries. Surrogate advertising has been around ever since someone decided that certain things were probably not good in the interest of the community at large. The government has out rightly banned the advertising and publicity of alcohol and tobacco in any form; so, tobacco and alcohol companies have found a way to circumvent the ban on advertising by resorting to surrogate advertising in order to keep their brand alive in the minds of consumers. Surrogate advertising is usually born out of regulation. This regulation may either be government imposed or self-imposed by a regulatory body of the industry. By its very definition, surrogate advertising is something that the advertiser resorts to in an attempt to get his brand across to the consumers mind without violating any regulatory guidelines. Certainly it is not ideal but in a number of cases this is the only way you can reach your consumers in a cost-effective and meaningful way. Surrogate advertising is used in two contexts: the first is when a company “farms out” the entire marketing function and the group providing the service is called a "surrogate marketing department. 7
  • 14. The second is what is happening in India with respect to the ban on tobacco and alcohol advertising. Companies in banned industries are introducing brand extensions with products that are legal to advertise with the same brand name as the banned product. One liquor company introduced apple juice with the same brand name as the liquor. The idea is the companies can advertise freely the extension - thus keeping their banned-from-the-media products in the minds of the customers. So the apple juice, for instance, is the surrogate for the liquor in the ads. The companies also don't care much about the sales of the surrogate products - for instance, I read that the apple juice isn't even readily available to buy throughout the company. This loophole that the tobacco and liquor companies are exploiting is upsetting the legislature because every apple juice ad that reminds the consumers of the liquor is a slap in the lawmakers' faces. But, they also don't quite know what to do about it! In general, surrogate marketing is when you promote one product or service in the hopes of selling another. Why we would want to do that varies. The best reason is that we aren't able to legally. But other reasons might be because the two products sell better together - for instance, we may make a product and it requires service - which we don't provide. We 8
  • 15. can market a service provider - the surrogate - who will only use our product. SURROGATE ADVERTISING AND CONSUMERS It is generally recognized that surrogate advertising is even more wasteful than normal advertising, but the liquor industry has no choice. Of course, this strategy assumes that the brand and, in some cases, the advertisements, are already well known. Otherwise, such advertising may not serve any purpose. It is difficult to evaluate the effectiveness of surrogate advertising. In Malaysia where cigarette advertising is banned (as in India), surrogate advertising for cigarette brands is common. A leading brand of cigarette advertised itself as a business marketing holidays on beaches. The tour business, which was advertised as a surrogate for the cigarette brand, became a market leader. Alcoholic drinks, which are branded and bottled, are being made and sold legally. If so, there should be no restraint on that advertising except guidelines on what the advertising can show and, possibly, the time during which such advertisement can be exposed on television. In any case, if it is felt that certain degree of control is required, then it is in 9
  • 16. order to have such guidelines so as to ensure that alcoholic beverages are not sold in a manner, which is irresponsible in any way. Surrogate advertisements for alcohol or tobacco products can appear within advertisements for something more innocent like bottled water or perfume. The more innocent product is somehow merely the carrier for the disguised, 'surrogate' advertisement. For example, the innocent product may be labeled with the familiar logo of the Tobacco Company or brewery. The surrogate advertising need not be imbedded with another advertisement at all, however. The tobacco company (or any other company whose products may not be advertised directly in a given society) may give out free playing cards, for example, its familiar company symbol used as the pattern on the back of the cards. Any advertising technique of this kind would be considered surrogate advertising. In recent years, the liquor industry has undergone a dramatic shift. Many global brewers and distillers have merged to reduce costs and gain market share. For example, Diageo, the world’s biggest wines and Spirits Company came into being through a merger of Guinness and Grand Metropolitan. It then increased its core strengths by acquiring Seagram’s business and other brands. The latest additions to this merger wave are Belgium Interbrew and Brazil’s Ambev, which is now the biggest brewer in the world. 10
  • 17. Adding to this global wave of strategic realignments, beer is fast becoming the alcoholic beverage of choice over spirits. With 35% market share in 1997, beer rose to almost equal to spirits in 2002. Euro monitor forecasts that by 2007, it will take a lead with 42% market share. Another challenge that liquor industry is facing is that the consumer groups, which were earlier targeted as one large demographic island, have been fragmented into distinct psychological groups. Unlike a decade ago, the consumers today have a number of options in terms of brands and segments. A fast emerging change is in terms of flavor substitution depending on consumption conditions. The generation Y consumers include a very young and skeptical group of people, who are defining their own world of drinking. They have a multitude of taste preferences that they like to be made available at bars and pubs. This makes it difficult for the alcohol companies to keep pace with their changing preferences. So how are the liquor companies managing these challenges along with government laws and restrictions? From tropical fruit based drinks to Pepper Vodka, Organic beers and alternatives, the segment that defines new age beverage continues to grow. Alcohol marketers have found that by blending the best of different categories, they can appeal to consumers who seek various benefits such 11
  • 18. as flavor as well as added health benefits. And by mixing it up, liquor marketers get a colorful palette of flavors never seen before. Furthermore, beverage marketers are increasingly trying to communicate with consumers on a personal level. For example, the Johnnie Walker Relationship Marketing Program called “Journey of Taste” has been implemented successfully in most of its markets. This “mentor program” (as it is usually called) features a guided Scotch whisky education to the consumers led by a qualified Johnnie Walker Ambassador. It not only allows the consumers to appreciate the Scotch whisky or the brand but also allows them to develop a long-term association with the brand. Guinness, a beer brand, is also entering the second year of its Believer mentor program designed to convert Guinness drinkers into effective brand ambassadors. Nonetheless, there are conventional marketing techniques that the marketers use to revive their brands and capture younger markets. Cognacs or scotches suffer from a stodgy image that they are mostly consumed by older men. Hence, cognac makers Hennessy and Courvoisier have been trying to reach out to the younger market by building their brands in the entertainment industry and urban markets. Liquor marketers have also recognized that strong brand names, which deliver high sales and profits, have the potential to wave the magic wand on new products. The launch of the initial Courvoisier “Autumn 12
  • 19. Collection” marked the Liquor Company’s attempt to transform it from being “the world’s first cognac” to an icon of fashion. The launch was part of a wider trend where makers of luxury brands try to capitalize on their labels by extending them into new areas of business. However, there are also liquor marketers that are finding creative ways to play around government restrictions. In many countries, the government does not allow the advertisement of liquor on TV and other mass media. To counter this, the liquor industry has intentionally blurred the line between products by advertising cocktail mixers, soft drinks or soda water using the brand name of popular liquors. This phenomenon, known as “surrogate advertising” (duplicating the brand image of one product extensively to promote another product of the same brand) has become widespread in many countries and continues to gain momentum. For example, in India, the Bagpiper club soda advertisement featuring movie celebrities is similar to an earlier advertisement of Bagpiper whisky. Does framed advertising influence consumer purchase decisions? If so, with which consumer segments is it more influential? How does it influence the purchase process? In this paper the impact of positively and negatively framed advertising is diagnosed on five purchase-decision constructs for a transformational consumer product category. The moderating impact of consumers' education on this process is also 13
  • 20. studied. Educated consumers are more influenced by positively framed advertising; less educated consumers are more influenced by negatively framed advertising. In general, positively framed advertising has a more favorable impact than negatively framed advertising on purchase- decision judgments for transformational products. The implications of these findings for mainstream consumer products advertisers are discussed. SURROGATE ADVERTISING AND LIQUOR INDUSTRY Worldwide, 1.8 million deaths in 2000 were attributable to alcohol use causing 3.2% of all global deaths and contributing to 4% of the disease burden. Alcohol is the leading risk factor related to the major burden of disease in low mortality developing countries and the third most prevalent risk factor for leading diseases and injuries in developed 14
  • 21. countries. While alcohol consumption is decreasing in some developed countries, it is on the rise in developing nations Significant proportion of the student population drink at hazardous level. The burden from alcohol exceeds that from tobacco because alcohol problems tend to take their toll earlier in life. The physiological and social consequences of alcohol use also negatively affect school performance, attendance and productivity at work and relations within the family. Alcohol consumption is declining in most of the developed countries, and rising in many of the developing countries and the countries of Central and Eastern Europe. Males do most of the drinking in these countries, and evidence available regarding patterns of drinking suggests that large amounts of heavy drinking are occurring. Patterns, context and overall levels of alcohol consumption influence the health of the population as a whole. Alcohol transnational’s are shifting their focus to Asia and other developing countries (young population and a growing economy) as the American and European markets are saturated. With an increase in per capita incomes, trade barriers falling, and alcoholic beverages advancing into new markets in developing countries, alcohol consumption is likely to increase. Both beer and spirits consumption in India have been rising, possibly due to economic liberalisation of the Indian market. Privatisation and opening up the market to foreign companies dramatically changes the advertising and marketing of alcohol and most 15
  • 22. countries (such as in Asia) lack alcohol control national policies and strategies. Alcohol advertising has the potential of promoting changes in attitudes and social values, including publicizing the desirability of social drinking to its viewers, which all encourage a higher consumption of alcohol and weakens the social climate towards effective alcohol control policies. In countries where advertising in the media is not totally banned, there is frequent portrayal of alcohol in the media, particularly in magazines, newspapers and television, especially of internationally branded beverages. The mainstream of these portrayals suggests alcohol use as a harmless pursuit, showing solidarity, friendship and masculinity, while neglecting any negative consequences. It is known that advertising can influence consumer choices, have a positive short-term impact on knowledge and awareness about alcohol, but it has proved difficult to measure the exact effects of advertising on the demand for alcoholic beverages, in part because the effects are likely to be cumulative and long-term. Recent literature suggests that advertising and other marketing activities increase the overall demand, and influence teenagers and young adults towards higher consumption and harmful drinking (Saffer, 2006). Self-regulation by the mass media has been attempted by developing codes of advertising for and by the 16
  • 23. industry. However, the effectiveness of voluntary codes is likely to be limited in developing countries because of lack of enforcement. Even in places where alcohol advertising is banned, messages on alcohol use could be conveyed to existing or potential consumers in a variety of ways. One method frequently used is surrogate advertising – brand sharing of products including name and logos, advertising at the point of sales, and sponsorship of events particularly in teenager friendly events such as sports, music and cultural events. Thus an effective monitoring system is needed. In contemporary India, tendency of alcohol consumption has percolated down to youth. Media has played a leading role in encouraging the use of alcohol among the youth through portrayalof alcohol in congenial social settings, association of alcohol use with glamour and celebrity status and by using direct and indirect advertising. Age of initiation for alcohol use has progressively reduced in Kerala (India). In 1986, the age was 19. This was reduced to 17 in 1990 and further to 14 in 1994. Alcohol Industry is following exactly the same marketing and promotion tactics and strategies as were employed by the Tobacco Industry globally and especially in developing countries. 17
  • 24. How do liquor companies do surrogate advertising What they sell is different from what they offer Brand Extension Core Brand Company Apple Juice 8 PM Contessa Radico Khaitan ACP Jagjit Industries Water Gilbey’s Guiness UDV Kingfisher UB Group Soda Mc Dowell’s UB Group Men’s Accessories Director’s Special Shaw Wallace Sporting Equipment Royal Challenge Shaw Wallace Awards Teacher’s Allied Domecq Web Sites Imperial Blue Seagram’s Cassettes Bacardi Bacardi Fashion Weeks, Kingfisher UB Group Swimsuit Calendar Blender’s Pride Seagram’s Surrogate Advertising- “Aristocrat” a popular whisky brand is being advertised as Aristocrat Apple Juice. “Mc. Dowell’s” is advertised as sodas, “Kingfisher” has packaged water bottles. Some alcohol brands have introduced brand promotional items such as: “Haywards 5000” has darting kits, “Bacardi” advertises through its Bacardi blast album and also advertises through parties tied up with rediff.com . Regulatory strategies for alcohol control thus will have to be formulated on same lines as Tobacco Control. This will require initiating efforts for alcohol control at national, regional and international levels. The liquor industry in India comprises the organised and unorganised sectors. The organised sectors include IMFL and the beer industry while the unorganised sector comprises of the market for country liquor. The 18
  • 25. size of the country liquor is approximately 40 times that of the IMFL market. The size of the ABs industry is estimated at Rs. 95 bn., while fermented drinks account for 35% of the ABs market, the rest is derived from Indian Made Foreign Liquor (IMFL) segment. The UB group, consisting of McDowells Limited, UB Limited and Herbertsons Limited, dominate the liquor market and have a combined market share (in terms of sales value) aggregating 28%. The other major players in the segment include Shaw Wallace & Co. Limited, Jagatjit Industries Limited and Mohan Meakin Limited having market shares of 13%, 9% and 8% respectively. However, in terms of sales volumes, Balaji Distillers Ltd., an associate of UB Limited, has a market share of 21.4% followed by Jagatjit Industries Limited at 20.4% and Mohan Meakins Limited at 16.3%. Shaw Wallace & Co. Limited and Herbertsons Limited have 14.0% and 13.1% of market shares respectively. The state of Maharashtra accounts for approximately 26% of the total market for liquor followed by the states of Tamil Nadu, Delhi, Calcutta and Rajasthan, which respectively accounted for 18%, 10%, 8% and 7% of the total market. The Government of Gujarat has always prohibited the sale of ABs in the state while in Andhra Pradesh (AP) and Haryana, prohibition has been frequently imposed and lifted. The prohibition imposed earlier was lifted in the states of AP and Haryana in March 1997 and in April 1998 respectively. The frequent imposition and lifting of 19
  • 26. prohibition in certain states has destabilised the industry’s growth and performance. As the demand in the ABs industry is primarily brand driven, manufacturers focus on brand promotion to increase their sales. The manufacturers also create various brands under a single product category in order to counter competition. However, there is a strict regulation on advertising and some states have even banned advertisements. Consequently, the companies have resorted to surrogate advertising through sponsorship of fashion shows and sport events. The surrogates used by Smirnoff Vodka, Hayward's 5000, Royal Challenge Whiskey and Kingfisher beer advertisements ranged from audiocassettes, CDs and perfumes to golf accessories and mineral water. By August 2002, the I&B Ministry had banned 12 advertisements. Leading satellite TV channels, including Zee, Sony, STAR and Aaj Tak were issued show-cause notices asking them to explain their reason for carrying surrogate liquor advertisements. The channels were asked to adhere strictly to the Cable Television Regulation Act 1995. As a result, Zee and STAR stopped telecasting the advertisements; Aaj Tak and Sony soon followed suit. In addition, the I&B Ministry hired a private monitoring agency to keep a watch on all advertisements for violations of the Act. 20
  • 27. These developments led to heated debates over the issue of surrogate advertising by liquor companies. Though the liquor companies involved protested strongly against the I&B Ministry's decision, they had no choice, but to comply with the regulations. Analysts remarked that the government's policy was hypocritical. One said, "On the one hand they allow these 'socially bad' products to be manufactured and sold (in order to garner revenues) and then they deny the manufacturers the right to propagate knowledge of their products in order to drive sales. If something is bad and cannot be advertised, why allow it to be sold at all?" Meanwhile, the government also seemed to be in dilemma. On the one hand, it had to encourage the sales of liquor and tobacco because they were the highest taxed sectors of the Indian economy. On the other hand, there was also the need to take the high moral ground and reduce the consumption of such products. The Indian liquor industry can be divided into two broad segments: Indian Made Foreign Liquor (IMFL) and country-made liquor. IMFL comprises alcoholic beverages that were developed abroad but are being made in India (whisky, rum, vodka, beer, gin and wine), while country- made liquor comprises alcoholic beverages made by local breweries. While many players were present in the IMFL segment, breweries in the unorganized sector accounted for almost 100% of the country-made 21
  • 28. liquor segment. During 1999-00, the Rs 60 billion Indian liquor industry grew at the rate of 10-12%. While IMFL was consumed by the middle and upper classes of society, the economically backward classes consumed country-made liquor. In India, 40-50% of all males and 1% of all females consumed alcohol. Almost 62% of the drinkers could be classified as light drinkers (i.e. social drinkers), 29% percent as moderate drinkers, and about 9% as hard drinkers. The organized industry was dominated by Shaw Wallace and United Breweries, which together accounted for around 53% of the total market. The government heavily regulated the liquor industry. Companies were not allowed to expand capacity without prior approval from the concerned state government. The distribution of liquor was also controlled in many states through auction system, the open-market system and the government-controlled system. Liquor companies accused of indulging in surrogate advertising seem to be playing musical chairs as they move from one channel to another to evade the information and broadcasting (I&B) ministry. Sources in the government say as soon as the I&B ministry sends notices to broadcasters to withdraw their surrogate ads, they reappear on other channels. “Sometimes the products are also changed. As for instance, if the surrogate product was apple juice which was objected to, it is later changed to soda.”The government, for now, seems to have no option but to keep sending out show cause notices to the television channels. The 22
  • 29. apex body for broadcasting companies, the Indian Broadcasting Foundation (IBF), is taking a serious view of the matter. In a recent meeting with members of the Confederation of Indian Alcoholic Beverages Companies (CIABC) and other liquor companies such as Seagram and Jagatjit Industries, IBF informed them that they must withdraw all surrogate ads and should adhere to the rules prescribed in the Advertising Code.To some liquor company’s claims that the products advertised are genuine, IBF has asked the companies to produce certificates stating that the brand extensions are genuine. Real products or services (non-alcoholic and non-tobacco), which are widely distributed in the market through established networks “should not be denied speech, even if the product or service shares a brand name with a liquor product or a tobacco product or a company,” state the regulations. But, “indirect advertising for liquor or tobacco will not be permissible.” A market survey in 2001 revealed that advertising has a direct influence on the consumption habits of 431 million people in India and an indirect impact on 275 million `aspirants' from the lower income group. Considering this and realising that nearly 50 per cent of the television owners have access to cable channels, there is no doubt that the hidden call for alcohol consumption behind the surrogate advertisements is not escaping the eyes of viewers in the world's fourth highest liquor- 23
  • 30. consuming country. Surrogate advertising defeats the very purpose of banning liquor advertisements. It rules that that if liquor companies promote any juice, mineral water or soda, these should be shown in a proper manner and not as trimmings to liquor advertisement. These are welcome steps, but the key point lies in enforcement. If, in a free society, producers have a legitimate right to let consumers know about their products through advertisements, consumers have the right to information in adverts that are clear and honest. Surrogate advertisements are not only misleading, but also false and dishonest in many cases. With surrogate advertising so widespread, this is the moment to tackle the problem head-on. There should be stringent regulatory measures to curb the practice, such as: i) Making transparent laws banning surrogate advertisements for different products under a single brand names, by amending the Trade Marks Act, for instance; ii) Providing teeth to the Advertising Standards Council of India to enable it take action against false and misleading advertisements, and keep a close vigil over clever evasion of the law; 24
  • 31. iii) Asking the electronic and print media to adhere to the advertisement codes and not encourage surrogate advertisements; iv) Calling on the ASCI address complaints received from consumers against surrogate advertisements and take appropriate actions immediately; v) Creating a consumer awareness programme to help people understand the negative impact of surrogate advertisements; vi) Adopting strict laws to penalize those companies featuring surrogate advertisements without any real existence of the product; and vii) Requiring advertising agencies to have full knowledge of the products under the same brand for which they are promoting advertisements, and taking legal actions against those agencies which design surrogate advertisements. If one believes that honesty is the best policy and truth ultimately gains, the best policy would be to stand up strongly to the dishonest practices of surrogate advertising. With the Government trying to clamp down on surrogate advertising, liquor companies seem keen to bat out the ban. Even as liquor brands have traditionally been associated with up market sporting activities like 25
  • 32. golf, polo, derby and yachting, companies are now turning towards the game of the masses - cricket. In fact, the latter half of the current year will see liquor brands as the title sponsors of two major cricketing events featuring India. Immediately after the triangular series at Zimbabwe (of which Royal Stag was the associate sponsor), the India and Zimbabwe Test series will be called the Royal Stag Cup. Till date Royal Stag has used several international cricketers as brand endorsers. This is the first time the company has forayed into tournament sponsorship. Similarly, the ICC World XI Vs Australia series to be held Down Under will be called the Johnnie Walker Super Series. According to media planners, as both the series are being held outside India it would be difficult for the Government to blip out the liquor brands. "Since the matches will be beamed into Indian drawing rooms live, the brands will enjoy good visibility," they added. Internationally beer brands such as Fosters and Lion have supported cricket in Australia and Sri Lanka respectively. Meanwhile, Royal Stag has roped in Zimbabwean Vice-Captain, Heath Streak as their new Royal Stag brand ambassador. Other celebrity Royal Stag cricket endorsers include Australian Cricket captain Ricky Ponting, and India's ace offie Harbhajan Singh. The Information and Broadcasting (I&B) Ministry's efforts to ban surrogate advertising of liquor brands has reached a naught. A few months ago, it had sent out notices to various 26
  • 33. television channels to withdraw advertisements by liquor companies. But within a few weeks of the notices being issued, surrogate advertising made a comeback on television. In fact, a few liquor companies have been advertising during the ongoing cricket series as well. Earlier, in an interaction with Government officials, channels were categorically told that there is a complete ban on advertising by liquor companies. "However, exemptions could be granted on a case-by-case basis, like the one granted to Kingfisher Airlines," they had said. The Government is also handicapped by procedure wherein it can take action against channels only after receipt of complaints. "The Government cannot suo motu issue show-cause notices. It has to first receive complaints," said official sources. Liquor companies on their part state that their advertising is self-regulated and comply with the Indian Broadcasting Foundation and the Advertising Standards Council of India code. The Rs 60,000-crore Indian beverage alcohol industry has always been operating in a restricted and controlled environment. It is a real shame that an industry that is a legitimate business in the country and which contributes a whopping Rs 22,000 crore just in revenues to the government, is not allowed to market its products freely and communicate to its consumers directly. This restrictive environment is also applicable to the beer and wine industry. 27
  • 34. Product advertising for liquor and cigarette companies is banned in the country since 1995 by Cable Television Network (Regulation) Act. According to Rule 7 (2) of the Act, no broadcaster is permitted to show advertisement which promotes directly or indirectly promotion, sale or consumption of cigarettes, tobacco products, wine, alcohol, liquor or other intoxicants, infant milk substitution, feeding bottle or infant food. This ban is now likely to be extended to advertising of extended brands. In fact, recently the government of India has in a unilateral move sought an amendment in the Trade and Merchandise Marks Act of 1958 to explore possibilities of denying extension of registration of trademarks used for brand names of cigarettes, tobacco products, wine, alcohol, liquor and other intoxicants to other products. This has ostensibly been done to check surrogate advertisements of “other products” of liquor companies. The sales volumes of these products advertised do not justify advertisement expenditure incurred by the companies, it is argued. The alcohol beverage industry is justifiably upset with the proposed axe on advertising and promotions of legitimate economic activity through trademark extensions. These should not be confused with surrogate advertising wherein no products may exist. 28
  • 35. Freedom of commerce should be preserved and brand extensions of cigarette tobacco and liquor products should not be banned notwithstanding similar graphics, if they do not propagate smoking or drinking merely on the ground of the brand names being similar. The ban on advertising of alcohol beverage products has severely handicapped communication with consumers. The industry is naturally compelled to make the best use of the channels and media of communications still open to it. Companies with liquor brands are not advertising liquor products; instead they have extended the equity of their brands into other fields. Over a period of time these products have become independent businesses for companies. Some of the product extensions like water, soda, and music cassettes have sales which run into millions in value and volume. McDowell's sold 1.5 million cases of water and soda, through its 20 franchise plants. Water and soda are added to our core liquor product, they are legitimate businesses. Umbrella branding is a known phenomenon in marketing and today, we have omnibus brands like Nestle, Amul, Samsung etc which sell many products under one brand umbrella. Surely, the reverse logic would also 29
  • 36. apply that if any of the above-exemplified companies were to come out with a beverage alcohol, their original products cannot be banned. As far as co-relation between value of goods being sold and quantum of advertisement is concerned, this is a commercial decision why companies spend more than their turnover on a set of products. However, for brand building exercises, huge investments are undertaken and they at times can exceed the value of the sales turnover. The Advertising Standards Council of India (ASCI) has clarified that as per its code, the mere use of a brand name or company name that may also be applied to a product whose advertising is restricted or prohibited is not reason to find the advertisement objectionable provided the advertisement is not objectionable and the product is produced and distributed in reasonable quantities and the objectionable advertisement does not contain direct or indirect cues for the product that which is not allowed to be advertised. The industry is fully sensitive to the need for shielding the young and the impressionable from getting carried away. Rather than an outright ban on advertising, the government should endorse the “Code of Conduct” which specifies the timings when the ad should be aired, non-targeting of children, disallowing teenagers in ads etc. Instead of an outright ban, the industry has been underlining the need for dialogue and subsequent guidelines outlining dos and don’ts of 30
  • 37. advertising. It could specify timings when the ads should be aired, not target children, disallow teenagers in ads, not allow ads that are glamorous or suggest increased attractiveness to the opposite sex after alcohol consumption. RESEARCH METHODOLOGY The present chapter details the research methodology applied for conducting this research. Research may be classified according to its purpose. It may be concerned with solving theoretical issues, something capable of wide generalisation but difficult to achieve. On the other hand, it may be concerned with solving a very specific practical problem in one company, this may be achieve more readily but have little application outside the particular case (Yin, 1994). The present research was related to comprehensive and comparative study of the advertising strategy adopted in liquor industry i.e. Surrogate advertising. To study the need and effectiveness of surrogate advertising in influencing customer behavior in liquor industry (with reference to Indian liquor industry) 31
  • 38. Research Design Research design provides the glue that holds the research project together. A design is used to structure the research, to show how all of the major parts of the research project -- the samples or groups, measures, treatments or programs, and methods of assignment -- work together to try to address the central research questions. Qualitative methods are useful in those situations where it is necessary to use data that are basically an interpretation of the phenomena in the social world and then to present the interpretation of that phenomena as faithfully an accurately as possible. Quantitative research arises from a positivist paradigm, which is centered, on objective truth, scientific methods and systematic relationships, which allow generalizations or point specific linkages between elements of a problem. 32
  • 39. For studying the views of respondents it becomes necessary for a researcher to use both of these qualitative and quantitative method for first collecting the information which gives an end result which can be measured and an analysis can be done by seeing that, and for a much desirable and meaningful analysis we need an information which is qualitatively correct as we are not taking whole of the society for their views regarding the topic, So it becomes necessary to use both Qualitative Method as well as Quantitative methods for Research. So far as the present study is concerned the researcher opted close -ended questions based survey thinking that it would allow the respondents to have flexibility in their responses. As has been identified above survey was conducted in this research through questionnaire method; in which interviewees were provide a questionnaire having a set of close-ended questions. The questionnaire consisted 11 close-ended questions. Selecting the right sample is key to a study; therefore lot of importance was given for selecting the right sample. The research ensured that the characteristics of the sample were the same and that it belonged to the liquor industry. It was also found imperative to select a sample from which data could be analysed and research questions could be investigated. In the present research, the sample size was 60. 33
  • 40. Primary data can be collected from various sources and methods that are case studies, observation, questionnaire survey and interview. In this research interview of Marketing Executives of liquor companies survey method was applied in order to collect primary data. The secondary data in the present research were collected from books, journals, periodicals, newspapers and magazines. Further, the reports of Indian liquor industry relating to advertising and advertising ban reports of government was used. Limitations of the research Quite characteristically, academic research is full of limitations, particularly in the contexts of time and resources provided. The present researcher also confronted this problem. Thus due to the limitation of resources, the researcher had to reduce the sample size due to limited provided time the researcher had to analyse the data on simple method avoiding the complications and lengthiness of scientific and technical methods. 34
  • 41. DATA FINDINGS Sab Miller • CHALLENGES FACED IN LIQUOR INDUSTRY There are restrictions on advertising, and they do reduce the efficiency of communicating the brand positioning. Every market has its own facilitators and its own barriers, and the role of marketing is to maximise efficiency and effectiveness within the defined framework. They try to ensure that each brand is distinctly positioned with low reliance on fine nuances. They try to engage the consumers at various points of influence – touch points – through a 360-degree programme. • PROMOTIONAL ACTIVITIES OF THE COMPANY Castle Loud is a property we are actively building. It’s a music property they are taking across the country again this year. They are bringing in DJs from all over the world and Loud by itself is a property that is present in several countries across the world. They have, of course, Indianised it to suit the market. Castle Loud is an initiative of Castle Lager to bring a perfect balance of music and beer. 35
  • 42. CELEBRITY ENDORSERS They help cut through the clutter. If the endorser has a perfect brand fit, it also has a constructive rub-off effect. However, with a limited number of celebrities with mass appeal, and a large number of mass brands trying to use them, we have reached a situation where the same celebrities are endorsing many brands, and often brands with divergent image and personality. The effectiveness and efficiency of such endorsement is a matter of debate. They have used some of them in the past. They had Manoj Bajpai for Knock Out and Darshan now endorses our brand in the Karnataka market. It really depends on the fit between the brand and the endorsers. Also, these were not people who were into endorsing a whole bunch of products, so the ability to break through the clutter was high. UB Group • PROMOTIONAL ACTIVITIES ASSOCIATED WITH KINGFISHER Fashion. It has an intangible edge that appeals to the youth. Not everybody can wear fashionable clothes and not everybody can be a fashion model but everyone aspires to have that kind of image. Kingfisher is firmly entrenched in that kind of environment. They have instituted the fashion awards, the first of its kind in the country. In terms of brand 36
  • 43. building, they have associated ourselves with a property that appeals to the youth. Apart from this, we have time to time advertised • THE PROHIBITION ON ADVERTISING ALCOHOL AFFECTED UB It has affected not just UB but the entire industry. It is important to realize that the law of the land and we need to follow it. Apart from that, they have realized that they can’t sit back and stop the brand building process. Hence, advertising and brand building continues. While they cannot advertise alcohol, they have successfully built brand through associations. A lot of companies, they don’t want to name them, do this by using things like branded glasses, which is not truly credible. But they, on the other hand, they do fashion, do sports. In fact, water is a very successful brand in its segment. They actually sell a lot of water in this country. They are, in fact, the fourth or fifth largest water brand in India. In the recently held marathon in Mumbai, Kingfisher was the official water sponsor. They make large quantities of water. They have an organization that does water, and obviously we use that to build our brand. If direct advertising were allowed, it would definitely help! Then you could talk to your consumers directly saying that Kingfisher beer stands for all the values we are talking about, that it is fashionable, trendy and exciting. We may still continue all our sponsorships. A lot of big brands, take Budweiser for example, do a lot of advertising and undertake sponsorships. They would 37
  • 44. have added this dimension to our advertising to support our brand building. • ADVERTISING BEARING ON SALES Advertising has a direct impact on any business. The only difference between the conventional advertising of a soft drink, garment or soap and us is that while they can communicate directly about their brand and talk about its virtue, brand and benefits, but they can’t. They have to do it through associations and events. When they advertise that Kingfisher West Bengal is India’s best football club, and a winner of many tournaments, also Kingfisher is the best beer in the country. • CHANGES AT THE FRONT-END It is changing, but the change is slow. There are a number of large department stores like Food World that retail beer. The shopping experience in say a Food World is far superior to going to a regular liquor store. So, they would think that going forward there will be a number of such shops coming up. Also, there are a number of very classy, up-market and stylish bars and lounges opening up, particularly in the larger cities and that will also accelerate as we go forward. The whole experience of purchasing and consumption of beer is going to improve. 38
  • 45. IMPORTANCE OF POINT OF PURCHASE ADVERTISING FOR BEER It is very important. Since direct advertising is limited, the point of sale can make a difference. When a consumer walks into a store, he comes with a basket of brands in his mind. Not everyone walks in thinking I want brand XYZ. In such a situation, good quality as also visibility of the item could make him change his mind. Shaw Wallace • CHALLENGES OF LIQUOR ADVERTISING As a leading alcoholic beverage company in the country. They are always on a lookout for new and innovative ways to engage our consumers through right communication. In doing so, they are always guided by the code developed by the Confederation of Indian Alcoholic Beverages Companies (CIABC), the apex association of alco-bev companies of which Shaw Wallace is a member. So long as our communication meets the standards and conditions of the CIABC code, we are keen on evolving new avenues for brand expression. Shaw Wallace is becoming much more of a marketing driven company and is increasingly taking the route of imaginative promotions, events and associations for building brands. While above the line spend is slated to go up from the existing 30 per cent to 60 per cent, below the line spend will be gradually reduced from the 39
  • 46. current 70 per cent to 40 per cent by the end of current fiscal. This represents a marked shift in the marketing spend of the company and a conscious move from a brand push policy to a brand pull policy. Brand image, highlighted through association with relevant events and sponsorships, has been identified as the most important factor in fuelling consumers' demand. Accordingly, as a part of the overall marketing mix, Shaw Wallace is positioning its brands by associating with world-class events. The activities that are woven around brands need to embody respective brands' attributes. For instance an association with golf helps Shaw Wallace impart an aura of sophistication and premium ness, the attributes that Royal Challenge stands for. They would like to reiterate that Shaw Wallace focuses on genuine and logical brand extension rather than surrogate advertising and all our brand communication will reflect this bias. • IMPORTANCE OF ADVERTISING TO THE LIQUOR INDUSTRY Communication is very important to project the brand attributes. More than any thing else, consumers buy a product for what it stands for. This is all the more true in case of lifestyle products like liquor where positioning of one brand puts it apart from other similar brands. Advertising is right communication help in imparting that distinctive edge. • FUTURE PROSPECT 40
  • 47. The line spending is increasing given the requirements of the market place. The BTL spend will be about 40% of our overall marketing spend this year. They are constantly working to ensure that all the brands remain relevant and contemporary and any new commercials or campaigns made will be pursuant to that objective . FINDING ANALYSIS On Consumer Level 1. To what extent do you agree that advertising increases your overall demand and consumption of harmful drinking? 41
  • 48. 25 75 To some extent To great extent As according to the figure above, 15 (25%) out of the total 60 approached liquor consumers agree only to some extent that advertising increases their overall demand and consumption of harmful drinking; whereas some 45 (75%) of them agree to great extent that advertising increases their overall demand and consumption of harmful drinking. 2. To what extent do you agree that surrogate advertising is less influencing for your consumption decision than normal advertising? 42
  • 49. 50 50 To some extent To great extent According to the figure above 30 (50%) out of the total 60 approached liquor consumers agree to great extent that surrogate advertising is less influencing for their consumption decision than normal advertising ; whereas the remaining 30 (50%) of them agree only to some extent that surrogate advertising is less influencing for their consumption decision than normal advertising. 3. Do you know that Surrogate advertising is advertising that is not according to the law of the land? 43
  • 50. No 20% Yes 80% According to the figure above, 48 (80%) out of the total approached liquor consumers come to the conclusion that they are aware of the fact that surrogate advertising is advertising that is not according to the law of the land; whereas at the same time some 12(20%) of them come to the conclusion that they are not aware of the fact that surrogate advertising is advertising that is not according to the law of the land. 44
  • 51. 4. Are you impressed of companies coming forward as sponsors for liquor companies (as surrogate advertising) to get associated with the elite lifestyle image for their brand building? 33.33 66.66 Yes No As the figure above demonstrates 20 (33.33%) out of the total 60 approached liquor consumers come to the conclusion that they are impressed of companies coming forward as sponsors for liquor companies (as surrogate advertising) to get associated with the elite lifestyle image for their brand building; whereas the remaining some 40 (66.66%) of them come to the conclusion that they are not impressed of companies coming forward as sponsors for liquor companies (as surrogate advertising) to get associated with the elite lifestyle image for their brand building. 45
  • 52. 5. The role of surrogate advertising in changing your drinking patterns is…? 30 70 Positive Negative The figure above demonstrates that for 18 (30%) out of the total 60 approached liquor consumers in this research find that the role of surrogate advertising in changing their drinking patterns is positive; whereas some 42 (70%) of them find that the role of surrogate advertising in changing their drinking patterns is negative. 46
  • 53. 6. ‘Leading satellite TV channels, including Zee, Sony, STAR and Aaj Tak were issued show-cause notices asking them to explain their reason for carrying surrogate liquor advertisements’, how do you see this step? Wrong 20% Right 80% According to the above figure, 48 (80%) out of the total approached liquor consumers come to the conclusion that issuing show-cause notices asking TV channels to explain their reason for carrying surrogate liquor advertisements is right step; whereas at the same time some 12(20%) of them come to the conclusion that issuing show-cause notices asking TV channels to explain their reason for carrying surrogate liquor advertisements is not right step. 47
  • 54. 7. Do you find that liquor products advertised through surrogate advertising are genuine…? 40 60 Yes No As the above figure demonstrates for 24 (40%) out of the total 60 total approached liquor consumers come to the conclusion that liquor products advertised through surrogate advertising are genuine; whereas for remaining some 36 (60%) of them liquor products advertised through surrogate advertising are not genuine. 48
  • 55. 8. Do you agree that surrogate advertising defeats the very purpose of banning liquor advertisements? 28.33 71.66 Yes No According to the figure (8) 43 (71.66%), out of the total 60 approached liquor consumers in this research find that surrogate advertising defeats the very purpose of banning liquor advertisements; whereas the remaining 17 (28.33%) of them find that surrogate advertising does not defeat the very purpose of banning liquor advertisements. 49
  • 56. 9. Is the decision of banning direct ads on liquor is correct or they could have done better by also banning indirect ads too 36 64 Direct ads Both According to the survey 36 % respondents feels that to curb on the spread of message given by the liquor companies both kind of advertisements that include direct as well as indirect ads (surrogate advertisements) should be completely banned while majority rests with people who thinks that surrogate advertisement will not give the message which is inappropriate for the society. 50
  • 57. 10. To what extent does you agree that surrogate advertisements are not only misleading, but also false and dishonest in many cases..? To some extent 25% To great extent 75% As according to the figure (10), 45 (75%) out of the total 60 approached liquor consumers in this research find to great extent that surrogate advertisements are not only misleading, but also false and dishonest in many cases; whereas the remaining 15 (25%) of them find only to some extent that surrogate advertisements are not only misleading, but also false and dishonest in many cases. 51
  • 58. 11. To what extent does you agree that the alcohol beverage industries have a genuine intent to not just market their products in a socially responsible manner but to also comply with the appropriate state laws concerning the marketing of alcohol beverages? 20 80 To great extent To some extent According to the figure (11), 48 (80%) out of the total approached liquor consumers agree to great extent that the alcohol beverage industries have a genuine intent to not just market their products in a socially responsible manner but to also comply with the appropriate state laws concerning the marketing of alcohol beverages; whereas at the same time some 12(20%) of them agree only to some extent that the alcohol beverage industries have a genuine intent to not just market their products in a socially responsible manner but to also comply with the appropriate state laws concerning the marketing of alcohol beverages. 52
  • 59. CONCLUSION AND RECOMMENDATIONS Alcohol advertising has the potential of promoting changes in attitudes and social values, including publicizing the desirability of social drinking to its viewers, which all encourage a higher consumption of alcohol. It is known that advertising can influence consumer choices, have a positive short-term impact on knowledge and awareness about alcohol, but it has proved difficult to measure the exact effects of advertising on the demand for alcoholic beverages, in part because the effects are likely to be cumulative and long-term. However, the recent literature suggests that advertising and increases the overall demand, and influence of consumers towards higher consumption and harmful drinking. The findings of the present research also greatly substantiate this fact as approached consumers in greater majority agree to great extent that advertising increases their overall demand and consumption of harmful drinking. It is generally recognized that surrogate advertising is even more influencing than normal advertising, but the liquor industry has no choice. Of course, this strategy assumes that the brand and, in some cases, the advertisements, are already well known. Otherwise, such advertising may not serve any purpose. It is difficult to evaluate the effectiveness of surrogate advertising. So far as the present research is concerned , it reveals that for many liquor consumers surrogate advertising is even more influencing than normal advertising, whereas for many others surrogate advertising is less or non influencing than normal advertising. 53
  • 60. The question arises about advertising ethics when it comes to surrogate advertising. That is why there has been criticism of surrogate advertising because they are advertising products which are not suppose to be advertised according to the law of the land. While its opponents argue that strictly speaking surrogate advertising may not be illegal, is it ethical. In any case, if it is felt that certain degree of control is required, then it is in order to have such guidelines so as to ensure that alcoholic beverages are not sold in a manner which is irresponsible in any way. Interestingly, in this research it has been revealed that liquor consumers are on greater found aware of the fact that surrogate advertising is advertising that is not according to the law of the land. Earlier very few liquor companies stepped in as sponsors for surrogate advertising. However, today, more and more companies are coming forward as sponsors to get associated with the elite lifestyle image for their brand building. In this context findings of the present research reveal that generally liquor consumers are not impressed of companies coming forward as sponsors for liquor companies (as surrogate advertising) to get associated with the elite lifestyle image for their brand building. Considering the global change in the drinking patterns, the alcohol beverage companies are working at keeping their current consumers and at the same time trying to lure new consumers by using different marketing and product gimmicks. From tropical fruit based drinks to Pepper Vodka, Organic beers and malternatives, the segment that defines new age beverage continues to grow. 54
  • 61. Alcohol marketers have found that by blending the best of different categories, they can appeal to consumers who seek various benefits such as flavor as well as added health benefits. And by mixing it up, liquor marketers get a colorful palette of flavors never seen before. However, as the findings of the present research reveal the role of surrogate advertising in changing liquor consumers drinking patterns is negative and not effective. The question arises about the equinity of products advertised through surrogate advertising. To some liquor company’s claims that the products advertised are genuine, and that is why companies are asked the companies to produce certificates stating that the brand extensions are genuine. So far as consumer perception is concerned, majority of them believe that liquor products advertised through surrogate advertising are not genuine. Liquor companies promote any juice, mineral water or soda, and therefore it is suggested that these should be shown in a proper manner and not as trimmings to liquor advertisement. These are welcome steps, but the key point lies in enforcement. If, in a free society, producers have a legitimate right to let consumers know about their products through advertisements, consumers have the right to information in adverts that are clear and honest. Surrogate advertisements are not only misleading, but also false and dishonest in many cases. With surrogate advertising so widespread, this is the moment to tackle the problem head-on. 55
  • 62. This fact is also substantiated by the findings of the present research as most commonly approached liquor consumers in this research find that surrogate advertisements are not only misleading, but also false and dishonest in many cases. Instead of an outright ban of surrogate advertising, liquor companies need to underline the need for dialogue and subsequent guidelines outlining dos and don’ts of advertising. It could specify timings when the ads should be aired, not target children, disallow teenagers in ads, not allow ads that are glamorous or suggest increased attractiveness to the opposite sex after alcohol consumption. With surrogate advertising so widespread, this is the moment to tackle the problem head-on. There should be stringent regulatory measures to curb the practice, through following measure: • Making transparent laws banning surrogate advertisements for different products under a single brand names, by amending the Trade Marks Act, for instance; • Providing teeth to the Advertising Standards Council of India (ASCI) to enable it take action against false and misleading advertisements, and keep a close vigil over clever evasion of the law; • Asking the electronic and print media to adhere to the advertisement codes and not encourages surrogate advertisements; 56
  • 63. Calling on the ASCI address complaints received from consumers against surrogate advertisements and take appropriate actions immediately; • Creating a consumer awareness programme to help people understand the negative impact of surrogate advertisements; • Adopting strict laws to penalize those companies featuring surrogate advertisements without any real existence of the product; and • Requiring advertising agencies to have full knowledge of the products under the same brand for which they are promoting advertisements, and taking legal actions against those agencies which design surrogate advertisements. 57
  • 64. BIBLIOGRAPHY Websites • www.advertisinglaw.wordpress.com • www.mba.iiita.ac.in • www.nt.walletwatch.com • www.deccanherald.com • www.icmr.icfai.org • www.iosworld.org • www.magindia.com 58
  • 65. Questionnaire On Consumer Level 1. To what extent do you agree that advertising increases your overall demand and consumption of harmful drinking? 2. To what extent do you agree that surrogate advertising is less influencing for your consumption decision than normal advertising? 3. Do you know that Surrogate advertising is advertising that is not according to the law of the land? 4. Are you impressed of companies coming forward as sponsors for liquor companies (as surrogate advertising) to get associated with the elite lifestyle image for their brand building? 5. The role of surrogate advertising in changing your drinking patterns is…? 6. ‘Leading satellite TV channels, including Zee, Sony, STAR and Aaj Tak were issued show-cause notices asking them to explain their reason for carrying surrogate liquor advertisements’, how do you see this step…..? 59
  • 66. 7. Do you find that liquor products advertised through surrogate advertising are genuine…? 8. Do you agree that surrogate advertising defeats the very purpose of banning liquor advertisements? 9. Is the decision of banning direct ads on liquor is correct or they could have done better by also banning indirect ads too ? 10. To what extent does you agree that surrogate advertisements are not only misleading, but also false and dishonest in many cases..? 11. To what extent do you agree that the alcohol beverage industry has a genuine intention to not just market their products in a socially responsible manner but to also comply with the appropriate state laws concerning the marketing of alcohol beverages? 60