Activating Online Collaborative Communities

Presentation given at ALOIS 2008 conference, Venice, Italy, May 5-6, 2008.

Collaborative communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communication support failure Communication Purposes ,[object Object],[object Object],[object Object],[object Object],Communication Forms ,[object Object],[object Object],[object Object],[object Object],[object Object],Community Context ,[object Object],[object Object],[object Object],Communication Support ? Social System Technical System

The problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Towards collaborative community activation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case: a digital tutorial community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Digital tutorial workflow Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Theory interpretation (blogs) Case information collection (blog) Report authoring (GRASS)

Workflow meets tool system ,[object Object],[object Object],Substantiate claims ,[object Object],[object Object],[object Object],[object Object],Evaluate contributions GRASS Theory Blogs Case Blog Scoring

Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Activation lessons learnt ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Modeling pragmatic communication processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Modeling “interactability” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A conceptual model of online collaborative communities (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A conceptual model of online collaborative communities (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collaboration patterns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collaboration pattern typology (1) ,[object Object],[object Object],[object Object]

Collaboration pattern typology (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collaboration pattern typology (3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The case: an enabled communication pattern (before)

The case: an enabled communication pattern (after)

Quo vadis? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The execution of collaborative activities enables interaction among its participants, however, the real problem is to evaluate how much each subject contributed in the development of the activity. The evaluation process allows to inform important aspects about the individual or the group, such as: reliability, interdependence, flexibility, commitment, interpersonal relationship, productivity and management strategies. This work proposes is based in domain based architecture and computer-supported collaborative learning (CSCL) in order to measure individual and group contributions to the accomplishment of its activities. The evaluation of the collaboration is made in a semi-automated way using as criteria measures of collaboration present in the literature like counting the amount of meaningful and valid words in conversations, which allows to evaluate its commitment. After the activity finalizes, a collaboration score is given to the participant of the group. The proposed architecture was implemented in the education domain. In addition to generate a set of exercises to the studied subject, the architecture helped to provide statistic data related to the collaboration assessment among the peers during the development of collaborative activities.

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Optimizing Social Software Design with Conceptual Graphs

Collaborative communities are complex and rapidly evolving socio-technical systems. The design of these systems includes the communal specification of communication and information requirements, as well as the selection, configuration, and linking of the software tools that best satisfy these requirements. Supporting the effective and efficient community-driven design of such complex and dynamic systems is not trivial. To represent and reason about the system design specifications we use conceptual graph theory. We do so because the knowledge representation language of choice must be rich enough to allow the efficient expression of complex definitions. Also, since design specifications derive from complex real world domains and community members themselves are actively involved in specification processes, a close mapping of knowledge definitions to natural language expressions and vice versa is useful. Finally, the representation language must be sufficiently formal and constrained for powerful knowledge operations to be constructed. Conceptual graph theory has all of these properties. We explore how conceptual graphs can be used to: 1. model the core elements of such socio-technical systems and their design processes. 2. specify communication and information requirements and match these with social software functionalities. We illustrate these design processes with examples from a realistic scenario on building a knowledge-driven topic community on climate change.

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