Using Collaboration Patterns for
Contextualizing Roles in Community
Systems Design
CIRN 2010, Prato, Italy, October 28
Ald...
Collaborative fragmentation
Paradox:
Never before so much need & potential for collaboration
Never before so much fragment...
Plenty of theory/empirics on roles
• Roles have many functions: structuring,
coordinating, supporting
• Role development k...
Roles are “systems design orphans”
Roles
• Foundation of socio-technical pattern
languages
• A “community activation typology”
– Domain roles: stakeholders
•...
Socio-technical conversation context
Enabled collaboration pattern template
Consensus section editing: enabled
collaboration pattern
Consensus section editing:
implemented collaboration pattern
How to use collaboration patterns?
• Roles are essential since they are about what
people want/should/don’t want to do: ag...
What’s next
• Develop collaboration pattern-templates/ontologies
for role development
• Elicitation processes:
– Processes...
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Using Collaboration Patterms for Contextualizing Roles in Community Systems Design

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CIRN -DIAC Conference: Prato, Italy 27-29 October 2010 http://cirn.wikispaces.com/Prato2010

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Using Collaboration Patterms for Contextualizing Roles in Community Systems Design

  1. 1. Using Collaboration Patterns for Contextualizing Roles in Community Systems Design CIRN 2010, Prato, Italy, October 28 Aldo de Moor CommunitySense the Netherlands WWW.COMMUNITYSENSE.NL
  2. 2. Collaborative fragmentation Paradox: Never before so much need & potential for collaboration Never before so much fragmentation of collaboration Collaborative fragmentation Organizations, networks, communities WorkflowsWorkflows Technologies Pragmatic errors abound Breakdown of social and contextual components of a discourse Far beyond ICT One focus: roles
  3. 3. Plenty of theory/empirics on roles • Roles have many functions: structuring, coordinating, supporting • Role development key: shaping of social interaction patterns through role mechanisms – Role taking– Role taking – Role making – Role definition • Many empirical findings from e.g. group dynamics, etnography, cultural anthropology • But…
  4. 4. Roles are “systems design orphans”
  5. 5. Roles • Foundation of socio-technical pattern languages • A “community activation typology” – Domain roles: stakeholders • Editor, reviewer, author• Editor, reviewer, author • Reader, contributor, collaborator, leader – Conversation roles: communicative workflows • Initiator, executor, evaluator – Functionality roles: effective use of tools • Wiki Contributor, Maintainer, Gardener, ZenMaster
  6. 6. Socio-technical conversation context
  7. 7. Enabled collaboration pattern template
  8. 8. Consensus section editing: enabled collaboration pattern
  9. 9. Consensus section editing: implemented collaboration pattern
  10. 10. How to use collaboration patterns? • Roles are essential since they are about what people want/should/don’t want to do: agency! • Collaboration patterns: do not rigidly prescribe role contexts, but circumscribe potential behavioursbehaviours • Use the patterns for – Capturing/indexing success/failure lessons learnt/contexts of roles – Reflection, interpretation, and comparison of role contexts – Design and configuration of socio-tech systems
  11. 11. What’s next • Develop collaboration pattern-templates/ontologies for role development • Elicitation processes: – Processes: how to connect to community practices? – Interfaces: nobody needs to see the graphs, e.g. use Web formsforms • (Conceptual graphs-based) analysis procedures: emerging queries • Applications: – Selection, linking, configuring tool systems (RBAC) – (Semi-)automatically generate targeted documentation

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