This presentation discusses the importance of customer service. It notes that negative service experiences are shared more than positive ones. Good customer service includes promptness, politeness, professionalism and personalization. Eight rules for good customer service are outlined, such as answering phones, listening to customers, and training staff. The presentation also discusses a case study of a customer's poor experience trying to upgrade seats using miles and provides recommendations for how the airline's customer service could be improved.
This document contains a summary of Minimol Denison's career experience and qualifications. It outlines her objective to achieve a challenging position and lists career achievements including awards from previous roles in telesales, collections, and customer service. It also provides details of her work experience in recovery, sales coordination, and customer service roles, and lists her educational qualifications and personal skills.
This document summarizes key points from a chapter on attaining total customer satisfaction through effective service recovery. It discusses the importance of doing things right the first and second time to exceed customer expectations. It also addresses getting customers to complain, using internal and external service contracts, implementing service guarantees, and asking questions to facilitate effective service recovery. The overall focus is on understanding customer dissatisfaction and implementing strategies to improve satisfaction through complaint resolution.
Marcia Jeffrey is seeking a new role with leadership responsibilities and customer service activities. She has over 10 years of experience in customer service, administration, and case handling. Her most recent roles include serving as a Senior Customer Relations Representative at Loblaw and a New Business Case Coordinator at RBC Insurance. She believes her skills in problem solving, escalating issues, and relating to customer needs would make her an asset in any new role.
Duaa Salim Khan is a Customer Relationship Manager with over 15 years of experience in client management and relationship building. She has expertise in CRM systems like Microsoft, In4velocity, and Sales Tracker. Her responsibilities include handling customer queries, issuing invoices, maximizing retention of existing clients, and generating new business leads. She has worked in CRM roles for various real estate developers in India like Hiranandani Communities, Larsen & Toubro Realty, and Hirco Developers. Prior to her career in real estate, she spent 4 years as a Customer Service Associate and Quality Analyst for an outsourcing company, where she received several awards for her performance.
The document provides a summary of Shannon Stevens-Gonzalez's experience working in insurance sales and account management roles over the past decade. It highlights her skills in client relations, communication, problem solving and organization. Her experience includes processing insurance applications and claims, promoting agency products to clients, and managing over 80 accounts per year.
Tenura is a customer-centric, diversified real estate holding company that offers integrated real estate services including brokerage, title, mortgage banking, insurance, and home warranty. The company's vision is to revolutionize the real estate industry by bundling services to provide a superior customer experience and generate referrals, while also creating long-term value for shareholders and employee-owners.
Jamie Metzger has over 10 years of experience in various roles within the insurance, banking, and fleet management industries. She has a proven track record of managing risk, solving problems, meeting deadlines, and building strategic relationships. Some of her qualifications include a real estate license from 2007, property and casualty insurance license from 2008, life and health insurance license from 2010, and mortgage underwriting authority from 2013. Currently she works as an Account Fleet Coordinator at Enterprise Fleet Management, where she provides administrative support and excellent customer service to over 1,000 fleet accounts.
This presentation discusses the importance of customer service. It notes that negative service experiences are shared more than positive ones. Good customer service includes promptness, politeness, professionalism and personalization. Eight rules for good customer service are outlined, such as answering phones, listening to customers, and training staff. The presentation also discusses a case study of a customer's poor experience trying to upgrade seats using miles and provides recommendations for how the airline's customer service could be improved.
This document contains a summary of Minimol Denison's career experience and qualifications. It outlines her objective to achieve a challenging position and lists career achievements including awards from previous roles in telesales, collections, and customer service. It also provides details of her work experience in recovery, sales coordination, and customer service roles, and lists her educational qualifications and personal skills.
This document summarizes key points from a chapter on attaining total customer satisfaction through effective service recovery. It discusses the importance of doing things right the first and second time to exceed customer expectations. It also addresses getting customers to complain, using internal and external service contracts, implementing service guarantees, and asking questions to facilitate effective service recovery. The overall focus is on understanding customer dissatisfaction and implementing strategies to improve satisfaction through complaint resolution.
Marcia Jeffrey is seeking a new role with leadership responsibilities and customer service activities. She has over 10 years of experience in customer service, administration, and case handling. Her most recent roles include serving as a Senior Customer Relations Representative at Loblaw and a New Business Case Coordinator at RBC Insurance. She believes her skills in problem solving, escalating issues, and relating to customer needs would make her an asset in any new role.
Duaa Salim Khan is a Customer Relationship Manager with over 15 years of experience in client management and relationship building. She has expertise in CRM systems like Microsoft, In4velocity, and Sales Tracker. Her responsibilities include handling customer queries, issuing invoices, maximizing retention of existing clients, and generating new business leads. She has worked in CRM roles for various real estate developers in India like Hiranandani Communities, Larsen & Toubro Realty, and Hirco Developers. Prior to her career in real estate, she spent 4 years as a Customer Service Associate and Quality Analyst for an outsourcing company, where she received several awards for her performance.
The document provides a summary of Shannon Stevens-Gonzalez's experience working in insurance sales and account management roles over the past decade. It highlights her skills in client relations, communication, problem solving and organization. Her experience includes processing insurance applications and claims, promoting agency products to clients, and managing over 80 accounts per year.
Tenura is a customer-centric, diversified real estate holding company that offers integrated real estate services including brokerage, title, mortgage banking, insurance, and home warranty. The company's vision is to revolutionize the real estate industry by bundling services to provide a superior customer experience and generate referrals, while also creating long-term value for shareholders and employee-owners.
Jamie Metzger has over 10 years of experience in various roles within the insurance, banking, and fleet management industries. She has a proven track record of managing risk, solving problems, meeting deadlines, and building strategic relationships. Some of her qualifications include a real estate license from 2007, property and casualty insurance license from 2008, life and health insurance license from 2010, and mortgage underwriting authority from 2013. Currently she works as an Account Fleet Coordinator at Enterprise Fleet Management, where she provides administrative support and excellent customer service to over 1,000 fleet accounts.
This document provides a summary of Elaine Freeman's qualifications, work history, and education. She has over 15 years of experience in client relations, operations, and customer service roles within the transportation and logistics industry. Her most recent roles include serving as an Operations Assistant for Benjamin Best Freight since 2014 where she performs billing, manifesting, and customer service duties. She is proficient in computer applications and interpersonal skills.
This document discusses client budget versus client expectations when choosing a security services provider for a condominium. It notes that unrealistic expectations often stem from either the client's budget being too low to meet expectations, or a company overpromising services to win business. When choosing a provider, boards should research typical budgets and services of similar properties, clearly define their expectations in writing, and carefully vet company references and policies to ensure guards are properly paid and treated. With open communication and compromise between setting realistic expectations and providing quality service, budget and expectations need not be problematic.
This document contains Heather Skerrett's resume. It outlines her education in business management and organizational leadership from Southern New Hampshire University. It also lists her professional experience in customer service roles from 2014 to present at ShelterLogic Corp, The McIntyre Group, and Lido Designs. Prior to that, she held customer service and financial consultant roles at Cartus Inc from 2012 to 2014. The resume details her proficient skills in Microsoft Office, various CRM systems, and highlights her strengths in customer service, problem solving, and collaboration.
Kim Baker is seeking an administrative position and has over 5 years of experience in call center customer service, administrative assistance, and managed care services. She has strong communication, organizational, and problem-solving skills. Her experience includes providing technical support to over 8,000 Family Dollar stores as a call center analyst, where she troubleshoots hardware, software, and network issues and verifies needed equipment replacements. She is proficient in Microsoft Office, call center software, timekeeping software, and can type 55 wpm.
This document is a resume for Saurabh Roy seeking a career in credit control, MIS, commercial, or channel management. It summarizes his 13 years of experience managing compliance, audit, MIS, and credit control. Currently he is the manager of credit risk management at Zee Entertainment where he oversees credit control, accounts receivable management, revenue assurance, and MIS. Previously he held credit control and commercial roles at Graviss Foods and Reliance Communications. He has an MBA in finance and is seeking a new opportunity where he can start within 1 month.
This document discusses key ingredients for winning requests for proposals (RFPs). It recommends getting involved with prospects early in their buying process, selecting the right RFP opportunities, aligning your sales process to the customer's buying process, creating an efficient proposal center, focusing on win themes that separate you from competitors, and delivering proposals in innovative ways like electronically. An automated solution from SalesEdge can help centralize content, ensure its accuracy and ease of updating, and allow customization while streamlining the proposal creation process.
Rita Dunken has over 20 years of experience in customer service roles within the insurance and HVAC industries. She has a strong track record of resolving customer issues, meeting productivity standards, and using excellent communication and interpersonal skills. Her experience includes roles as a kiosk customer service representative, general contractor assistant, and various positions within insurance claims, underwriting, and sales departments.
The document provides an overview of Guest Check, a performance research and consultancy firm that focuses on evaluating frontline guest service experiences through undercover inspections and reports, in order to help companies improve service and foster remarkable guest experiences. Guest Check utilizes specially trained inspectors to conduct comprehensive on-site evaluations of hotels, restaurants, and other hospitality businesses. The firm then provides detailed reports and recommendations to help clients identify and address service issues.
Preferred Choice Ltd - Digital Recruitment SpecialistsPreferredChoice
We are a specialist recruitment agency within a niche area. In 2013 we will be celebrating 12 successful years of recruiting within the Digital & Ecommerce sectors.
Bentley Moore Executive is an ethical management consultancy and managed services provider. They specialize in delivering high quality consultancy and services, underpinned by trust, reliability, and transparency. Their core aim is to deliver value to clients by earning their trust, genuinely helping clients, ensuring high quality delivery, and helping clients avoid risks and issues. They offer a range of consultancy, transformation, behavioral change, managed print, and training services.
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
This document is a resume for Brigitte Sumruld highlighting her experience in customer service and retail roles over the past decade. She has strong skills in customer service, cash handling, inventory control, merchandising, and operating credit/debit POS systems from various positions at Dunkin Donuts, Nuance, Capital Credit Alliance, Old Navy, Sprint, and ClientLogic. Her experience demonstrates excellent abilities in opening/closing procedures, complaint resolutions, and upselling customers.
Car Dealership Business Development Center (BDC) Pay Plan ExamplesRalph Paglia
This document outlines compensation structures for CRM roles, including $8.50 per hour plus $10 bonuses for appointments logged in the CRM tool, $2500 per month plus $25 for verified appointments, $7.75 per hour starting pay plus shared bonuses for sales and service revenue, and $10 per hour plus $5-$10 bonuses for resulting sales and service appointments. The information was gathered through calls and most CRM roles involve hourly or salary pay with incentives to generate dealership appointments.
Durbin Dollars provides payment processing services for merchants and aims to pass on savings from lower debit card swipe fees directly to merchants. It educates merchants about rate charges and potential cost savings, with the goal of positively impacting merchants' bottom lines and ensuring they benefit from payment reform. The company guarantees it will pass the lower debit card costs directly to the merchants it serves.
This document discusses customer relationship management (CRM). It defines CRM as managing detailed customer information and touchpoints to maximize loyalty. CRM is important for revenue generation, satisfaction, and building long-term customer relationships at lower retention costs. The document outlines CRM strategies like acquisition, retention and loyalty. It also discusses CRM aspects like front office support, direct communication, and data analysis. Pitfalls include poor change management, communication and lack of strategic focus. In conclusion, CRM can increase customer lifetime value by improving interactions and retention.
The document summarizes the services provided by Adserve Contact Center, an outsourcing contact center company in Saudi Arabia. It describes the common problems faced by customer service departments, such as long wait times and unanswered calls. It then introduces Adserve Contact Center as a solution that can completely outsource and manage a company's customer service operations using trained staff and technology. This allows companies to focus on their core business while improving customer service and reducing costs.
Career Opportunity with Platinum Choice Bancardggoldfeder
How would you like to retire in a few years with a recurring revenue stream of six figured per year? With PCB’s Agent Program, you hard work will pay off LONG into the future. Give Greg a call at (516) 404-5814 to discuss this incredible opportunity.
Customer service involves responding to customer complaints, prioritizing customer satisfaction, and helping differentiate products and beat competition. It benefits businesses by building loyalty, generating new customers, and increasing profits. Effective customer service addresses the customer experience before, during, and after sale through activities like providing product information, order processing, installation assistance, maintenance support, feedback solicitation, and maintaining prompt communication.
Customer expectations are influenced by their perceptions of both a company's functional qualities like cost, delivery and quality as well as emotional qualities like behavior, sensitivity and respect shown by the company. Meeting or exceeding these expectations can influence customers' decisions in a company's favor, while failing to meet expectations may influence decisions in favor of competitors.
Catalonia celebrates Christmas with distinct traditions from mid-November through January 6th. Special days include Christmas Eve with family, Christmas Day meals, New Year's Eve celebrations, Epiphany on January 6th when children receive gifts. Catalan Christmas traditions include nativity scenes called pessebres, the caganer figurine, hitting the log caga tio for candy, and Christmas markets in Barcelona through Christmas Eve.
This document contains details about two upcoming social events - a mass at St Ann's Catholic Church in Janesville on Friday May 4th at 7pm, and a coffee and cake gathering at the author's home the following evening, Saturday May 5th, also at 7pm. The document provides location and time details for religious and social gatherings over a weekend.
This document provides a summary of Elaine Freeman's qualifications, work history, and education. She has over 15 years of experience in client relations, operations, and customer service roles within the transportation and logistics industry. Her most recent roles include serving as an Operations Assistant for Benjamin Best Freight since 2014 where she performs billing, manifesting, and customer service duties. She is proficient in computer applications and interpersonal skills.
This document discusses client budget versus client expectations when choosing a security services provider for a condominium. It notes that unrealistic expectations often stem from either the client's budget being too low to meet expectations, or a company overpromising services to win business. When choosing a provider, boards should research typical budgets and services of similar properties, clearly define their expectations in writing, and carefully vet company references and policies to ensure guards are properly paid and treated. With open communication and compromise between setting realistic expectations and providing quality service, budget and expectations need not be problematic.
This document contains Heather Skerrett's resume. It outlines her education in business management and organizational leadership from Southern New Hampshire University. It also lists her professional experience in customer service roles from 2014 to present at ShelterLogic Corp, The McIntyre Group, and Lido Designs. Prior to that, she held customer service and financial consultant roles at Cartus Inc from 2012 to 2014. The resume details her proficient skills in Microsoft Office, various CRM systems, and highlights her strengths in customer service, problem solving, and collaboration.
Kim Baker is seeking an administrative position and has over 5 years of experience in call center customer service, administrative assistance, and managed care services. She has strong communication, organizational, and problem-solving skills. Her experience includes providing technical support to over 8,000 Family Dollar stores as a call center analyst, where she troubleshoots hardware, software, and network issues and verifies needed equipment replacements. She is proficient in Microsoft Office, call center software, timekeeping software, and can type 55 wpm.
This document is a resume for Saurabh Roy seeking a career in credit control, MIS, commercial, or channel management. It summarizes his 13 years of experience managing compliance, audit, MIS, and credit control. Currently he is the manager of credit risk management at Zee Entertainment where he oversees credit control, accounts receivable management, revenue assurance, and MIS. Previously he held credit control and commercial roles at Graviss Foods and Reliance Communications. He has an MBA in finance and is seeking a new opportunity where he can start within 1 month.
This document discusses key ingredients for winning requests for proposals (RFPs). It recommends getting involved with prospects early in their buying process, selecting the right RFP opportunities, aligning your sales process to the customer's buying process, creating an efficient proposal center, focusing on win themes that separate you from competitors, and delivering proposals in innovative ways like electronically. An automated solution from SalesEdge can help centralize content, ensure its accuracy and ease of updating, and allow customization while streamlining the proposal creation process.
Rita Dunken has over 20 years of experience in customer service roles within the insurance and HVAC industries. She has a strong track record of resolving customer issues, meeting productivity standards, and using excellent communication and interpersonal skills. Her experience includes roles as a kiosk customer service representative, general contractor assistant, and various positions within insurance claims, underwriting, and sales departments.
The document provides an overview of Guest Check, a performance research and consultancy firm that focuses on evaluating frontline guest service experiences through undercover inspections and reports, in order to help companies improve service and foster remarkable guest experiences. Guest Check utilizes specially trained inspectors to conduct comprehensive on-site evaluations of hotels, restaurants, and other hospitality businesses. The firm then provides detailed reports and recommendations to help clients identify and address service issues.
Preferred Choice Ltd - Digital Recruitment SpecialistsPreferredChoice
We are a specialist recruitment agency within a niche area. In 2013 we will be celebrating 12 successful years of recruiting within the Digital & Ecommerce sectors.
Bentley Moore Executive is an ethical management consultancy and managed services provider. They specialize in delivering high quality consultancy and services, underpinned by trust, reliability, and transparency. Their core aim is to deliver value to clients by earning their trust, genuinely helping clients, ensuring high quality delivery, and helping clients avoid risks and issues. They offer a range of consultancy, transformation, behavioral change, managed print, and training services.
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
This document is a resume for Brigitte Sumruld highlighting her experience in customer service and retail roles over the past decade. She has strong skills in customer service, cash handling, inventory control, merchandising, and operating credit/debit POS systems from various positions at Dunkin Donuts, Nuance, Capital Credit Alliance, Old Navy, Sprint, and ClientLogic. Her experience demonstrates excellent abilities in opening/closing procedures, complaint resolutions, and upselling customers.
Car Dealership Business Development Center (BDC) Pay Plan ExamplesRalph Paglia
This document outlines compensation structures for CRM roles, including $8.50 per hour plus $10 bonuses for appointments logged in the CRM tool, $2500 per month plus $25 for verified appointments, $7.75 per hour starting pay plus shared bonuses for sales and service revenue, and $10 per hour plus $5-$10 bonuses for resulting sales and service appointments. The information was gathered through calls and most CRM roles involve hourly or salary pay with incentives to generate dealership appointments.
Durbin Dollars provides payment processing services for merchants and aims to pass on savings from lower debit card swipe fees directly to merchants. It educates merchants about rate charges and potential cost savings, with the goal of positively impacting merchants' bottom lines and ensuring they benefit from payment reform. The company guarantees it will pass the lower debit card costs directly to the merchants it serves.
This document discusses customer relationship management (CRM). It defines CRM as managing detailed customer information and touchpoints to maximize loyalty. CRM is important for revenue generation, satisfaction, and building long-term customer relationships at lower retention costs. The document outlines CRM strategies like acquisition, retention and loyalty. It also discusses CRM aspects like front office support, direct communication, and data analysis. Pitfalls include poor change management, communication and lack of strategic focus. In conclusion, CRM can increase customer lifetime value by improving interactions and retention.
The document summarizes the services provided by Adserve Contact Center, an outsourcing contact center company in Saudi Arabia. It describes the common problems faced by customer service departments, such as long wait times and unanswered calls. It then introduces Adserve Contact Center as a solution that can completely outsource and manage a company's customer service operations using trained staff and technology. This allows companies to focus on their core business while improving customer service and reducing costs.
Career Opportunity with Platinum Choice Bancardggoldfeder
How would you like to retire in a few years with a recurring revenue stream of six figured per year? With PCB’s Agent Program, you hard work will pay off LONG into the future. Give Greg a call at (516) 404-5814 to discuss this incredible opportunity.
Customer service involves responding to customer complaints, prioritizing customer satisfaction, and helping differentiate products and beat competition. It benefits businesses by building loyalty, generating new customers, and increasing profits. Effective customer service addresses the customer experience before, during, and after sale through activities like providing product information, order processing, installation assistance, maintenance support, feedback solicitation, and maintaining prompt communication.
Customer expectations are influenced by their perceptions of both a company's functional qualities like cost, delivery and quality as well as emotional qualities like behavior, sensitivity and respect shown by the company. Meeting or exceeding these expectations can influence customers' decisions in a company's favor, while failing to meet expectations may influence decisions in favor of competitors.
Catalonia celebrates Christmas with distinct traditions from mid-November through January 6th. Special days include Christmas Eve with family, Christmas Day meals, New Year's Eve celebrations, Epiphany on January 6th when children receive gifts. Catalan Christmas traditions include nativity scenes called pessebres, the caganer figurine, hitting the log caga tio for candy, and Christmas markets in Barcelona through Christmas Eve.
This document contains details about two upcoming social events - a mass at St Ann's Catholic Church in Janesville on Friday May 4th at 7pm, and a coffee and cake gathering at the author's home the following evening, Saturday May 5th, also at 7pm. The document provides location and time details for religious and social gatherings over a weekend.
The document summarizes research findings on small and medium-sized businesses' (SMBs) needs and preferences regarding online presence and websites. It finds that SMBs want solutions that are trustworthy, help them get found locally, and require minimal effort ("done" for them). However, many existing SMB websites fail to meet basic usability and functionality standards. The document then presents the Veloxsites solution, which uses customer analytics to automatically provision websites that match SMBs' specific needs, in order to better serve customers and scale efficiently.
CPM and PERT are network analysis techniques used to plan, manage, and control projects. CPM was developed by DuPont in the 1950s for chemical plant projects, using deterministic activity times. PERT was developed by the US Navy for the Polaris missile program, using probabilistic time estimates to account for uncertainty. Both techniques involve representing project activities as nodes and arrows on a network diagram to show precedence relationships and calculate the critical path. CPM/PERT allow project managers to estimate completion dates, monitor schedule and budget, and identify critical activities in order to finish projects on time and within budget.
The document discusses Netflix's company culture, which focuses on high performance and freedom with responsibility. Some key aspects of the culture include valuing behaviors like judgment, communication, impact, curiosity, and honesty over job titles. Netflix aims to attract and retain "stunning colleagues" through this culture rather than perks. Underperformers receive severance packages rather than unlimited loyalty. The document argues this culture allows Netflix to avoid bureaucracy that can stifle innovation as companies grow.
1) The document shares stories from survivors of 9/11 about small, seemingly random events that resulted in them being alive while others perished, such as oversleeping, buying donuts, or getting a blister.
2) It suggests that when we experience traffic, missed opportunities, or annoyances, it is because that is where God wants us to be at that moment.
3) A second document shares examples of coincidences and unexpected blessings, suggesting they are signs from God communicating through our thoughts and circumstances. Believers are encouraged to share the message.
Tuberculosis is an infectious airborne disease that typically affects the lungs and is spread through coughs, sneezes, or talking, infecting one third of the world's population each year. It develops when TB bacteria are breathed into the lungs and can increase with factors like poor ventilation; symptoms range from mild to severe like weight loss, fever, and coughing blood. While there is no cure for the most advanced stage, TB is generally treatable with a complex regimen of antibiotics, though treatment can be complicated by HIV co-infection.
CPM and PERT are network analysis techniques used to plan, manage, and control projects. CPM was developed by DuPont in the 1950s for chemical plant projects, using deterministic activity times. PERT was developed by the US Navy for the Polaris missile program, using probabilistic time estimates to account for uncertainty. Both techniques involve representing project activities as nodes and arrows on a network diagram to show precedence relationships and calculate the critical path. CPM/PERT help answer questions about project completion dates, schedules, budgets, critical activities, and how to finish early at lowest cost. They provide mathematical simplicity but require clearly defined activities and relationships.
Java is an object-oriented language like C++ that is interpreted, garbage collected, and can be compiled. It was designed to be portable, distributed, multithreaded, and robust. Key features include interfaces that allow unrelated classes to satisfy requirements, events and listeners for event-driven programming, reflection for introspection and dynamic behavior, and a large library of packages.
This document provides an introduction to fashion marketing. It defines marketing according to several experts as managing customer needs through exchange and viewing business from the customer's perspective. Fashion marketing applies techniques to meet organizational goals by focusing on clothing and related products/services. It discusses the roles of design, customers, and profits. Key fashion marketing functions include gathering customer information, financing, pricing, promotion, product management, and distribution. The marketing mix involves product, price, place, and promotion. The marketing triangle illustrates relationships between customers, companies, and competitors. Effective strategies must respond dynamically to changes.
The document outlines a presentation on dealing with pop-up ads. It discusses definitions of different types of ads, the history and financial concerns of pop-up ads, ethical and legal issues, and makes policy suggestions. The presentation covers background information on pop-up ads, analyzes why they are annoying to users, considers privacy and autonomy concerns, and proposes guidelines and regulations for both individuals and businesses regarding pop-up ads.
The document describes a game to be played in three groups where each group will be given clues about a city and have to guess the name. Group 1 is given clues about São Paulo, a city with good theaters and a big river that suffers from annual flooding. Group 2 is given clues about Porto Alegre, one of Brazil's greenest capitals with a movable bridge and important cultural centers. Group 3 is given clues about São Luís, known as the capital of tiles, listed as a UNESCO World Heritage site and the only Brazilian city founded by the French.
ACT Appraisal is a leading provider of appraisal management for the mortgage industry. We provide solutions to the entire appraisal process from ordering and tracking to compliance. ACT is passionate about providing first-in-class service and support.
Java is an object-oriented language like C++ that is interpreted, garbage collected, and can be compiled. It was designed to be portable, distributed, multithreaded, and robust. Key features include interfaces that allow unrelated classes to satisfy requirements, events and listeners for event-driven programming, reflection for introspection and metaprogramming, and a large library of packages.
The history of volleyball in the Philippines dates back to 1910 when it was introduced by the YMCA. Filipino players began playing casually but invented important techniques like the set and spike. Their style inspired the three-hit limit rule, and they demonstrated setting the ball up high for spikes. More than 800 million people worldwide now play volleyball regularly, and it can burn over 350 calories per hour for a 200-pound person.
We are proud to announce the release of our latest e-brochure! Flip through and learn how Mortgage Lenders can eliminate the bottlenecks that are notorious for slowing production. Learn to improve workflows, increases efficiency and make better informed risk decisions! http://bit.ly/2duquq6
ESUSA is an appraisal management company that aims to provide unparalleled customer service and industry expertise to banking and mortgage industries. They are committed to integrity, quality, accountability, and responding to client needs in a timely manner. Their knowledgeable team and appraisal partners work to identify appropriate solutions and provide access to industry-leading technology platforms. They believe in quality relationships through effective communication, quality service through understanding client needs, and quality products by selecting the best appraiser for each assignment and ensuring regulatory compliance.
Solidifi is an appraisal management company that aims to provide high quality yet cost effective residential real estate valuations. It combines leading technology with a full fee appraiser partner model and property analytics. Solidifi pays appraisers their full fee to incentivize quality work. It uses data-driven assignment criteria and real-time performance metrics to ensure high quality appraisers. Solidifi also provides proactive compliance solutions and flexible technology that integrates seamlessly with lenders.
American Partners, Inc. is a leader in business intelligence and enterprise performance management. It provides staff augmentation and permanent placement services to clients through recruiting consultants with 15 years of experience on average. It is committed to delivering the right person for a job on the first attempt and focuses on areas like Hyperion, Oracle Business Intelligence, and SAP. The company aims to provide high quality talent at reasonable prices within 24 to 48 hours with transparency and a focus on developing long-term client and candidate relationships.
American Partners, Inc. is a leader in business intelligence and enterprise performance management. It provides staff augmentation and permanent placement services to clients in areas like Hyperion, Oracle Business Intelligence, and SAP. The company aims to deliver the right consultants to clients within 24 hours and has a 95% candidate acceptance rate. It focuses on developing long-term relationships with clients and candidates through high-quality service.
American Partners, Inc. is a leader in business intelligence and enterprise performance management. It provides staff augmentation and permanent placement services to clients in areas like Hyperion, Oracle Business Intelligence, and SAP. The company aims to deliver the right consultants to clients within 24 hours and has a 95% candidate acceptance rate. It focuses on developing long-term relationships with clients and candidates through high-quality service.
Educa&on Match is a lead genera&on provider that ensures strict compliance with all regula&ons through experienced management, comprehensive training, and a proprietary smart script. They use a centralized quality assurance process and live monitoring to validate leads are high quality. Educa&on Match acquires fresh student data daily and employs analysts to manage media buys and list strategy. Agents are compensated according to a leaders club program based on metrics like attendance, quality scores, and produc&on levels.
Phoenix Debt Recovery Limited is a debt collection agency with over 25 years of experience in credit management and finance across multiple industries. They aim to turn debtors into clients by handling debts in a professional manner, with positive feedback from clients. Phoenix Debt Recovery sets itself apart by determining within 12 hours if debts are uncollectable to ensure only pursuing collectable debts and quicker payment for clients. The agency helps clients improve debt collection processes, reduce days sales outstanding, and improve cash flow through tailored credit management solutions.
Phoenix Debt Recovery Limited is a debt collection agency with over 25 years of experience in credit management and finance across multiple industries. They aim to turn debtors into clients by handling debts in a professional manner, with positive feedback from clients. Phoenix Debt Recovery sets itself apart by determining within 12 hours if debts are uncollectable to ensure only pursuing collectable debts and quicker payment for clients. The agency helps clients improve debt collection processes, reduce days sales outstanding, and improve cash flow through tailored credit management solutions.
Apex's unique program designed to increase productivity within the branch, alleviate appraisal stress and ultimately help loan originators close more loans.
American Partners, Inc. is a leader in providing business intelligence, enterprise performance management, and data warehousing talent through staff augmentation and permanent placements. They have an average of 14 years of recruiting experience and focus on delivering the top talent for their clients' needs at reasonable prices. American Partners, Inc. prioritizes quality, service, and budget transparency for both clients and candidates.
American Partners, Inc. is a leader in providing business intelligence, enterprise performance management, and data warehousing talent through staff augmentation and permanent placements. They have an average of 14 years of recruiting experience and focus on delivering the top talent for their clients' needs at reasonable prices. Their process involves requirement definition, candidate qualification through interviews, and onboarding to maintain long-term client relationships.
A group formed 1st Portfolio Holding Corporation in 2009 with $4 million to build Washington D.C.'s first private community bank. They acquired a mortgage broker and wealth management company. The founders plan to grow these companies and purchase or form a community bank. The company provides mortgage lending, wealth management, and capital markets consulting services to help individuals and businesses in the D.C. area achieve financial independence.
IRR-Residential is a national residential real estate appraisal organization that provides valuation services in all 50 states. It has a network of over 47 affiliate appraisal firms across the country, supplemented by over 3,000 independent appraisers. IRR-Residential prides itself on high quality appraisals, with an average turnaround time of 5 days. It uses its proprietary technology platform, IRR-Connections, to facilitate order processing, tracking, and ensure regulatory compliance.
The document discusses an accounting firm called R&M Consulting that specializes in tax and internal audit services. The firm takes a passionate approach to helping clients succeed by going above and beyond, providing customized solutions, and building long-term relationships. Consultants have diverse backgrounds but share a devotion to serving client needs. The founders built the firm based on their passion for thoroughly helping clients.
Magellanic solutions pvt ltd profile hr recruitment your (2)Magellanic3
Magellanic Solutions Pvt. Ltd. is a professionally managed manpower and training provider that delivers recruitment services across India. It has a team of experienced professionals from HR, finance, accounting, and IT backgrounds. Magellanic's mission is to efficiently recruit and retain qualified human resources for its clients. It believes in establishing long-term relationships through high-quality, value-adding solutions and services. Magellanic has robust recruitment processes that include candidate profiling, market research, resume validation, interviews, and tools to efficiently match candidates to client needs.
One Call Move is committed to delivering value to partners. They will help increase customer satisfaction, referrals, and brand loyalty through personal concierge services. Their partnership approach focuses on mutual trust, measurable value, understanding challenges, minimizing risk, and supporting growth. They have identified needs like speed to market, customer satisfaction, and cost reduction. One Call Move can leverage expertise in areas like software, consulting, and customer service to customize solutions that streamline processes and improve efficiency.
HR & Training
It is a moving target, and Magellanic understands that leading companies are looking into HR & Training BPO for more than cost-savings and process efficiencies. That is why our next-generation HR & Training BPO Services use sophisticated analytics to generate insights that drive better, faster decisions and help identify weaknesses. We have also invested in the flexible, cutting-edge technology framework that enables our clients to conduct virtual interviews and leverage the power of mobility.
The document discusses the importance of quality and reliability in services marketing. It argues that quality and reliability are the foundations of services marketing excellence. When services are similar, performance and customer experience become the core differentiators. Delivering high quality services that meet or exceed customer expectations is crucial to gaining competitive advantage and building customer loyalty. The key aspects of quality services discussed are reliability, responsiveness, assurance and empathy from the customer's perspective.
Commission crowd the top ten factors a self-employed sales agent considers wh...CommissionCrowd
We’ve spent a lot of time talking with professional freelance sales agents over the last few years. They’ve given us some really interesting insights into what they look for in an opportunity and we’d like to pass on all of this invaluable learning to you as a Company looking to recruit the best self-employed sales professionals.
Not all self-employed sales agents are created equal just like no two sales opportunities provide the same value and benefit. However, there are common factors that can help you present your opportunity and your company so you stand out in a way that matters, from your competition.
You’ll Learn
- The most important factors self-employed sales professionals consider when searching for a new opportunity
- Ideas and examples of how to incorporate each factor into your opportunity
Lifetime VIP Member Bonuses
In addition to the above insights you will also receive:
- A personal review of your opportunity including suggestions (if applicable) to ensure you’ve covered all the basis
- A copy of the presentation
Why are we holding this?
Agents tell us time and time again that they are looking to work with Companies who understand and respect the way they work. This series has been developed to give Companies a head start in their recruitment once the CommissionCrowd platform goes live.
Commission crowd the top ten factors a self-employed sales agent considers wh...
ACT Appraisal
1. A Partner You Can Rely On.
Results. Saving You Time. Keeping You Compliant.
2. The Difference.
Accurate Concise Timely
AMC since 1998, before the term was coined by the industry
Dedicated team members that know your firm.
Nationwide network of certified and FHA approved appraisers to meet
your guidelines and aggressive turn-times for appraisals in all 50 states
Our team is comprised of former executives in wholesale and retail
lending, secondary markets, mortgage banking and appraisal industries
with over a century of combined experience
100% of our in-house QC department are appraisers
Exemplary customer service and care
Integration capabilities with many appraisal platforms and proprietary
systems
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3. Let’s Compare.
We Work With You to Exceed Expectations.
Our Team XYZ Appraisal Management
AMC since 1998 AMC within the past few years
Our in-house QC department reviews 1 out of 4 might be an appraiser
100% of appraisal reports Not all AMC’s owned by an appraiser
Our owner offers 20+ years Inconsistent communication path
appraising experience and expertise primarily in the QC process
Designated team contacts for each Complex appeal process with
client, including the review team communication restricted to email
Simple appeal process with direct No personalized service
contact to the review leader
Honest advice – communication is
key
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4. Quality is Our Top Priority.
Experienced, Certified Appraisers.
Save Time & Money
We are committed to expedient turnaround. Our quality control department
manually reviews each and every appraisal to ensure every detail is accurate.
Be More Efficient
Customizable engagement letters to incorporate lender overlays. Directly
integrated with multiple appraisal platforms and LOS programs.
Reduce Losses
ACT Appraisal has an existing appraisal warranty.
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5. Our nationwide panel of appraisers must meet the
following guidelines:
Certified and in good standing
with at least 5 years of
experience
Prefer FHA certified
Require E&O, if mandated by
state
Completed application including
W-9 and fees
Dodd-Frank and “AIR” compliant
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6. It all begins with changing the business model...
We work hard for our clients.
Better Appraisers We Do More Our Philosophy
We believe developing We screen every order to Treat people the way you
long-term relationships your underwriting want to be treated
with our partners only guidelines and vet
When clients call we pick
strengthens the services appraisers against
up the phone
we provide. lender’s exclusionary lists.
We understand that the
Appraisers who care Before assigning every
appraisal is not complete
about your business order, we’ll call the
until you are satisfied
because we care about appraiser to ensure they
them. A winning can meet your Pay the appraisers well
combination! requirements and due and quickly
date.
Appraisers set their own
fees Improved transparency,
real-time status and better
service.
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7. Bring it Full Circle.
A Company with a Passion for Appraisal Management
Conducts business in all 50 From top down – our
states team is knowledgeable
and experienced.
From picking up the phone
to answering every question
with professionalism and
Consistent compliments
experience – we pride
from our clients about
ourselves on honest, crystal
our quality and service.
clear communication.
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8. On Time. Every Time.
Stepping up our Game. Offering you more.
Prior to assigning every Every file receives a daily If a problem arises we
order, your designated status update to keep you immediately call our client
coordinator will call the informed. to discuss solutions.
appraiser to ensure they
can meet your
requirements and due
date.
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9. For additional
information please
contact:
sales@actappraisal.com
888.377.8901
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