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1. World-Class Service Nationwide Coverage

2. TABLE OF
CONTENTS
Who We Are
Commitment To Excellence
Technology & Innovation
Process
Results
Clients
Compliance
Team & Culture
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7
10
13
15
18
20
22
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3. WHO WE ARE

4. Since 2008, United States Appraisals has focused on providing exceptional customized
appraisal management solutions. That singular focus has resulted in a professional
appraiser panel and innovative process that consistently provides timely quality
solutions for mortgage lenders across all 50 states.
Future-Focused Partner
In The Appraisal Industry
PROVIDING SOLUTIONS IN ALL 50 STATES

5. We are a future-focused appraisal management company (AMC) that delivers the
confidence clients desire in the valuation process. We value every client relationship
by providing superior customer service at every stage, diligent quality assurance and
compliance, and the most precise technology-driven results available in the industry.
Centrally headquartered in the Kansas City area, our management team has over 120
years of combined mortgage and residential real estate experience. Our #1 asset is
our staff and appraiser vendors who we believe are the best in the industry.
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6. This high caliber expectation fuels
long-term partnerships with clients that
share our dedication to quality and
service. We are flexible to the business
needs of those we serve, and seek out
client feedback to improve the efficiency
of our appraisal management.
Additionally, we invest in technology to
better serve our clients. We developed
our own proprietary cloud-based workflow
platform that efficiently analyzes apprais-
als for compliance, completeness, and
consistency against industry guidelines
and the client’s unique needs. It can
easily be integrated with a client’s loan
origination system providing a
user-friendly online interface for order
fulfillment, quality control notifications,
and seamless workflow communication.
With our intense focus on personal
service, a nationwide premier appraisal
panel, and our cutting-edge online
technology, United States Appraisals is
the top pick for mortgage lenders from
start to finish.
How We Do It
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7. COMMITMENT
TO EXCELLENCE

8. A commitment to excellence
is not just something we
say, it’s a mindset we
practice with every client
and appraisal order.
We have a reputation for
having open communication
on both sides of the
appraisal, helping to move
the process along in a
timely manner and reducing
any issues that may arise.
Our clients never experience
a “black hole” of communi-
cation and direction. Rather,
we are available to answer
calls and discuss details
at any given point, and go
the extra mile to keep the
process transparent and
on track with timeline
deliverables.
Our game plan has always
been to select the best
appraisers who can
provide the best service
level to our clients. We tier
rank our appraisers so we
always have the most skilled
appraiser panel, anywhere
in the country. We make it
a point to value both our
appraisers and employees,
because by caring for them,
they themselves will be
empowered to take care
of our clients.
Excellence.
Every Appraisal. Every client.
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9. Our loyalty to excellence does not end
when we deliver the appraisal report. We
have a resolution department devoted to
finding solutions to issues and providing
additional explanation as needed. We
also have a detailed and specific policy
on reconsideration of value that complies
with all appraiser independence require-
ments and ensures clients receive a timely
response. Our commitment does not end
until the client is satisfied with the final
report.
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“United States Appraisals is the only AMC I have ever worked with that has
a live person answer the phone every single time. It’s refreshing to know
there is a valuation company that is committed to customer service.”
- NATIONAL BANK OF KANSAS CITY

10. TECHNOLOGY
AND INNOVATION

11. We have developed our own proprietary cloud-based platform to do the heavy lifting of
appraisal management, and it proactively supports us in staying ahead of issues. Every
appraisal is rapidly analyzed against a set of 2,000 data points that check for quality
control, compliance, and client specifications. It’s integral role includes:
Unrivaled Technology With
A Proactive Perspective
USER
FRIENDLY1
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3
4
5
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SUPERIOR
SERVICE
AUTOMATED
QUALITY
CONTROL
SMART
SELECTION
MOBILE
NOTIFICATIONS
SECURITY
A seamless process with real time measurement,
tracking and communication - all from a
user-friendly online portal for clients.
Review to provide a risk score to assist
in identifying potential risk and ensure
that it is adequately addressed.
Automated order entry components ensure
consistently superior service even during
peak volume periods.
Assignment process to top performing
appraisers in high-volume markets, which
eliminates assignment bottleneck.
Delivered to appraisers, which
optimizes response time.
Secure email communication.

12. We have worked hard to offer full integrations with market-leading loan origination
systems as well as numerous proprietary packages. Our in-house staff of technology
professionals can easily connect our platform with your current systems to seamlessly
pull data and process appraisals swiftly and accurately!
After being reviewed by the system, the report is then verified by an internal Certified
Appraisal Review staff and resolutions are addressed immediately.
Full Integration With Other Systems
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“When we place an order with United States Appraisals, it is one piece
of the mortgage that we no longer need to worry about. We know we will
be receiving a top quality appraisal from a first class company.”
- STEARNS LENDING

13. PROCESS

14. “I wanted you to know how much I appreciate your exceptional effort in helping my clients
accomplish their needs. These types of things separate the great from the average.”
- BNC NATIONAL BANK
Our process is managed by a series of
alerts inside our technology system, and
is overseen by meticulous staff who value
our appraiser network and clients.
We will customize a service agreement to
fit your business requirements. So whether
you have a specific service request, new
underwriting guidelines or revised
regulatory rules, we will see to it that
our solution meets your specs and
benchmarks. Plus, we offer competitive
and flexible pricing plans that are
customizable to fit your specific loan
portfolio - whether it is a “one price
fits all” or market specific to offer the
lowest possible cost.
We employ a “Smart Selection” assignment
process that determines the most
geographically qualified appraiser to fulfill
100 percent of a client’s orders regardless
of the location or complexity. Also, each
client is assigned a relationship manager
that directly reports to them. Clients are
updated a minimum of once daily, or at
any time the status changes, on each order.
Our system tracks the service level expec-
tations on each step of the process, so
clients are always informed. Relationship
managers focus on any flagged order and
work to resolve it quickly. This fusion of
relationships and technology helps avoid
cumbersome revisions and creates
consistent, compliant results.
Accelerate & Elevate Your
Appraisals

15. RESULTS

16. Each appraisal report is inspected with both state-of-the-art technology and adept
human intelligence. Our automated platform identifies thousands of checkpoints
and provides a confidence score prior to a hand review performed by our Certified
Appraisal Review staff. This allows our staff to focus on the critical, subjective
components of the report.
Client-Centric Solutions
CLIENTS
EXPERIENCE
Peace-of-
mind and
valuation
confidence
Reduced
Turn Times
Proactive
team
approach to
reduce risk
and resolve
unforeseen
issues
Extensive
quality
control no
matter the
volume
100 percent
compliance and
consistent
appraisal
delivery
Lower
rate of
appraiser
revisions

17. United States Appraisals is one of the fastest growing AMCs in the country because we
outperform our peers and are committed to the highest level of customer service and
quality in the industry, and to date, we have never lost a client from poor performance
results!
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“United States Appraisals’ commitment to working with the best appraisers rather than
the cheapest separates them from other appraisal management companies. We see
the results in both the level of service provided and the quality of their reports.”
- PEOPLE’S HOME LENDING

18. CLIENTS

19. We have been doing business with United States Appraisals for many years. The staff is
respectful of the appraisers, courteous and very knowledgeable. It is a pleasure to work with
them. They are a great AMC. We would highly recommend working with them.”
- MENDEZ & ASSOCIATES
United States Appraisals serves regional
and national mortgage lenders, and are
proud to say we have a client retention
rate that is unmatched in our industry.
Our clients receive a customized service
level agreement that promises a highly
skilled team will always answer phone
calls, provide daily updates, and work
vigorously to get the job done! So no
matter the challenge, we are there to
deliver when the volume is coming in at
the front and back end of the process.
We consistently request and listen for
feedback from clients so we may tailor our
business model to serve them better. This
assists our leadership team in refining
our systematic approach, to allow the
company to grow in an efficient and
customer friendly manner.
Extraordinary Client Retention

20. COMPLIANCE

21. “...We have worked with many other companies and have finally
found a professional, compliant, educated AMC with customer
service that is second to none in a high volume environment.”
- NEW AMERICAN FUNDING
When clients partner with United States Appraisals they can be confident we’ve taken
the proper and necessary steps to fulfill regulatory compliance and appraiser
independence requirements.
We work diligently to maintain licensing in all 50 states which allows us to be a trusted
one-stop shop for clients. We adapt our process to meet specific state requirements
regarding appraisal delivery, panel management, fees, and record keeping.
Our certification fully complies with Dodd Frank, USPAP, GSE regulations, FHA, VA, State
Licensing Agencies and the Appraiser Independence Requirements (AIR). We provide
an official “AIR Certificate of Compliance” for every single appraisal report we deliver
to clients.
We operate at 100 percent compliance with all regulatory guidelines, and routinely
discuss emerging policy with our Washington, DC law firm. We do all the legwork to
stay up-to-date by monitoring all pending legislation, and keeping our entire team
consistently educated on the changes.
100% Compliance.
Trusted In All 50 States.

22. TEAM AND CULTURE

23. We know the appraisal industry inside and out. Our team has over 120 years of
combined expertise in banking, mortgage, residential real estate, compliance,
technology and the appraisal industry. We work hand-in-hand to make certain
each appraisal is handled at optimal customer satisfaction. Our team believes in:
Our employees come in early and stay late to serve customers
from coast to coast. We strive for continuous improvement at
every level, and select staff who show good judgment, embrace
problem solving, and align with our core values.
We are constantly in communication with our staff, clients and
appraisal network to create the best experience possible. We
give our customer-facing employees dedicated time with
leadership to express challenges and grow in their role.
We partner with the industry’s finest appraisers. Each of the
appraisers on our panel is personally interviewed by a member
of our recruiting team. We combine the belief in quality people
with quality technology, to serve our clients better.
We employ our own Software Development Team to help
manage and grow the tools we use to expedite our appraisal
management. Our workflow platform helps to improve our ser-
vice output, so clients are served more quickly and efficiently.
We never shy away from complex appraisal needs, and welcome
ways to re-work processes and technology to accommodate
our clients.
HARD WORK
COMMUNICATION
QUALITY
INNOVATION
FLEXIBILITY
Pioneers In The Appraisal Industry

24. Aaron has more than 15 years
of management experience
in the mortgage, finance and
appraisal industries. His
primary roles as CEO of
United States Appraisals are
leading the valuation management team
with a focus on diversifying the client
portfolio, providing operational direction
and inspiring a culture of excellence.
Under Aaron’s guidance, the company
has experienced customer satisfaction and
retention rates that are unparalleled in
the industry.
Prior to co-founding United States
Appraisals, Aaron held various leadership
positions including District Finance
Manager for Enterprise Leasing, Internet
Banking Team Lead for First Tennessee
Bank and Regional Mortgage Banking
Manager for Capital One Financial.
Aaron earned his Bachelor of Science
from Graceland University.
Chris has more than 21 years
of experience in all aspects
of finance and accounting as
well as extensive knowledge
of software management
and reporting. As CFO, Chris
oversees all facets of the company’s finances
including financial reporting, forecasting,
auditing, compliance, payroll and billing.
Chris is also instrumental in Appraisal
Management Licensing at the state level.
Before joining the team, Chris led financial
operations for a variety of companies
including those in the pharmaceutical,
institutional investing, telecommunications,
software development, government and
the housing market industries. He received
a Bachelor of Science degree in Business
Administration for Accounting as well as a
Master in Business Administration with an
emphasis in Finance and Management, both
from Rockhurst University.
AARON FOWLER
CHRIS PURCELL
CHIEF EXECUTIVE OFFICER
CHIEF FINANCIAL OFFICER
Our Staff
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25. Sam has an extensive
customer service background
and leads United States
Appraisals’ client relations
team. In this capacity, Sam
serves as the senior point of
contact for clients, manages the company’s
vendors, oversees the appraiser panel and
trains staff to provide the industry’s best
customer service. Prior to joining the team,
Sam was a National Sales Coordinator for
Sprint Telecommunications. He earned his
Bachelor’s degree from The University
of Kansas.
Richard Garrie has more
than 20 years of residential
valuation experience. His
primary role at United States
Appraisals is leading the
Quality Assurance team – he
assists appraisers with completing complex
assignments, supervises the internal review
staff, works with clients and appraisers to
meditate appraisal disputes and provides
internal training and guidance on compli-
ance. Richard also works with Washington,
D.C. law firms Ballard Spahr, LLP and Patton
Boggs, LLP to stay up-to-date on all new and
emerging regulatory appraisal guidelines.
Before joining our team, Richard spent eight
years as a branch manager with Forsythe
Appraisals, LLC where he launched the
company’s first Florida branch in
Orlando, and developed and implemented
the policies and procedures to successfully
launch branches in Tampa and Las Vegas. He
also served as a staff appraiser in the Cass
County MO Assessor’s Office and briefly ran
his own appraisal company. Richard is FHA
certified and was the first appraiser in the
country certified in the Collateral Valuation
Report. Prior to entering the appraisal
industry, Richard spent four years in the
United States Air Force.
SAM GASHOFF
RICHARD GARRIE
AVP NATIONAL VENDOR RELATIONS
CHIEF APPRAISER
Our Staff
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26. As Chief Technology Officer,
James oversees current
technology and creates
relevant policy. James aligns
technology-related decisions with United
States Appraisals goals, along with
managing research and development.
Wardell leads the on-boarding
process of newly-added
appraisers and manages
appraisers currently on our
panel. His daily functions
include initiating and continuing ongoing
communications with appraisers, reviewing
appraisers’ background and work and
managing the completed report upload
process.
As Client Relations Manag-
er, Jamer works closely with
clients to understand their
needs and find the quickest,
most favorable outcome.
His duties include providing
clients with regular updates on orders,
liaising with appraisers to determine project
statuses and addressing challenges of
complex assignments. Jamer attended the
University of Kansas where he received his
bachelor’s degree in Economics and minor
in Business.
JAMES WEBSTER
WARDELL WATKINS
JAMER ODNEY
CHIEF TECHNOLOGY OFFICER
APPRAISER RECRUITING MANAGER
CLIENT RELATIONS MANAGER
Our Staff
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27. Matt works directly with our
panel appraisers to meet our
clients expectations and to
ensure they are providing
the highest quality of service.
His duties include selecting
appraisers for assignment, monitoring client
exclusionary lists and working with our
clients and vendors on the more unique
and complex appraisals. Matt earned his
bachelor’s degree in Political Science and
minor in Communications from the
University of Kansas.
Brett has over 15 years of
experience in the mortgage
industry managing national
wholesale and retail lend-
ing operations. Brett brings
a wealth of experience in
understanding the necessary service ex-
pectations and tools needed for our clients.
Brett’s knowledge and expertise allows him
to understand the needs of the clients to
enhance business development.
Prior to joining our team, Brett was
responsible for the establishment and daily
operations of a regional sales and client
center where he oversaw employee recruit-
ment, sales production, training, profitability,
expense control, and administration. As his
career advanced, he moved into a national
sales executive role where he excelled in
identifying top-tier decision-makers,
establishing and nurturing business
relationships, and closing contracts. Brett
earned a Bachelor’s degree in Marketing
from Middle Tennessee State University.
MATT LANNING
BRETT BERG
VENDOR MANAGER
DIRECTOR OF NATIONAL SALES
Our Staff
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28. 8500 W. 110th St. | Ste. 105 | Overland Park | KS 66210
(866) 562-0123 | info@unitedstatesappraisals.com
unitedstatesappraisals.com