1. One Call Move’s Commitment to Delivering Unequaled Value to
Partners
2. You will be able to increase Customer
satisfaction, get more referrals and create
loyalty for your brand as a result of our Personal
Concierge Services.
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3. Our partnership with you will be driven by:
Mutual trust and respect
Delivering measurable value
Understanding and quickly resolving challenges
Minimizing risk and lost opportunity
Positioning you for improved growth, efficiency, and
customer satisfaction
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4. While working closely with You, we have identified the
following business needs, which we will carefully
address:
Improved speed to market to retain industry leadership
position (free your staff up to get back to selling)
Improved overall customer satisfaction (demonstrated by
repurchase intention and referrals)
Reduction of unnecessary costs while improving quality of
services delivered
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5. As a leader in Move Coordination, One Call Move can
fully leverage its knowledge, expertise, and people in
the following areas:
Proprietary software
Business consulting and process improvement expertise
Highly trained knowledgeable and friendly team
Measurement of quantifiable benefits
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6. One Call Move offers a variety of business solutions
that can be customized to address specific customer
needs:
Timely connection of essential home utilities and services
Full integration with existing websites
Streamlining of relationship handoff to free your employees
Hands-on training and mentoring of for your staff
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7. Our ability to deliver consistent, reliable solutions is
based on a time-proven methodology that places
customer needs above all other considerations:
One Call Move Solution Methodology
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
Rollout Customize Training Soft Full Launch
Planning Materials Launch
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8. The key to any partnership is delivering real business
value. The following customer benefits will drive our
priorities and solution strategies:
Our solution will be fully implemented within 3 months,
including all staff training
Streamlined customer, sales, and service processes will
improve efficiency by at least 10% within the first 6 months of
implementation
Referrals will increase by 10%
Customer satisfaction will increase 20%
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9. After validating your business needs and priorities,
we will ensure that our business objectives align with
your needs. From this perspective, we will propose
solutions that deliver measurable value to you and
your end customers.
Complete process analysis
Define new business processes
Define commission process
Complete staff training
Begin lead processing to new system
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