Avhan provides cloud-based contact center solutions to help enterprises meet the challenging communication demands of the digital era. Their solutions offer unified systems across multiple locations with innovative and integrated solutions for effective communication over multiple channels. Avhan understands the changing customer behaviors and challenges organizations face in customer experience delivery, and enhances business capabilities through technology that can help businesses adapt to these demands.

1. Avhan Cloud Communication Platforms
Refining Global Customer Experience
Delivery Practices and Processes
Avhan Communication Server provides CLOUD
Contact Centre solutions designed to help Enterprises meet
the challenging communication demands of the digital era.
With Unified systems designed to simplify operations across
the globe, we offer innovative and integrated solutions that
enable effective communication over multiple channels.
CLOUD UNIFIED COMMUNICATIONS SERVICE PROVISION PLATFORM

2. Living Up to the
Communication
Challenges
Strategizing Business Success
© Avhan Technologies Pvt Ltd www.avhan.com
Avhan’s Communication Server Platform is based on a deep understanding of
changing customer behaviors and the subsequent challenges faced by
organisations in Customer Experience Delivery. We understand that
organizations are under great pressure to redefine processes, deliver
differentiation, scalability, compliance, and multi-location delivery. We enhance
business capabilities through technology that can help businesses live up to
these challenges, and evolve according to the demands of the current
environment.
Broadcast Web Form
IVR
Missed call
Toll Free
Click 2 Call
Call Back
Recorder
Dialer ACD
QA
Reporting
Video Call
Virtual Rep
QR Code
Doc Push
Video Push
Mailers
Sales
Finance
HR
Marketing
Custome
r support
Complaint
Handling
ACS
Video
Chat
SMS
Social
Email
Voice
LinkedIn
Facebook
Twitter
Google Plus
We understand the need for high efficiency Contact Centers that offer high
responsiveness, flexibility, and agility. Our solutions fulfill all these
requirements, help enterprises reshape their business models with multi-
location, multi-process, multi-media, multi-channel services in order to stay
ahead.

3. Avhan’s Communication Server solutions differentiate themselves by setting
a new standard in the Industry. Our solution is laden with innovative
features our competitors have yet to explore. One of our major focuses is
to help businesses effectively communicate with their customers across the
globe. That is the reason, we expand the boundaries of our system, and its
capabilities through Cloud based solutions and service - A decision that
enable flexibility, ease of access, and the ability to respond and
communicate with the customers without any obstruction. The cloud based
solution allows businesses manage and run global operations from single
technology instance.
Our solutions further redefine the boundaries of Cloud based system
through integrated features such as multi-lingual capabilities of our contact
centre platforms. The screen and language changes according to the
preferences of the communication centre agent using the platform.
Taking Business
Capabilities to
New Heights
Unified ACD
IVR
Monitoring Tools
Recorder CRM
Dialer
• Designed for Cloud
• Multi-Lingual Agent Screens
• FullyWeb based platform
• App Sec compliance
• Extensive reporting, Dashboards
• Lower Systems Integration efforts
• PublishedAPI - Easy Integration with
applications
• HYBRID or NO EPABX
• Use existing legacy EPABX
• UseVoIP Hard phones
• Simply use ACS as EPABX
Self-Service And Agent-Assisted Service Delivery Platform
Inbound – Outbound – Blended
Video
Mobile Apps
Social Media
Compliance management
across Geographies
Multi Lingual Capabilities
Time Zone management
UnifiedView of Process
across Globe
Centralized Control for
Redundancy Management
© Avhan Technologies Pvt Ltd www.avhan.com
Cloud Based Contact Centre Solutions
We present cutting edge Contact Center technology solutions that focus
on development of an integrated and consistent customer experience. Our
Unified Communication Contact Center solutions are aimed to drive value
and generate strategic outcomes by catering to multi-lingual audiences
across the globe and ensuring 24x7 access and response to customers. We
provide businesses the leverage they need to stand out against the
competition and to manage risk effectively.

4. Communicate, integrate and reiterate your business preferences via a
single platform - Experience the next generation of communication
technology with Avhan. We bring you one step closer to a bespoke, unified
platform that features comprehensive solutions for Inbound, Outbound as
well as blended contact centers. With ACS, all interactive channels will be
able to view a single DB design that implies incredible flexibility to
recognize and cater to individual customer expectations.
Enhancing availability, support and capacity, we deliver global support across
a multitude of platforms including voice, SMS, chat, email and social media.
Take customer experience to the next level and reinforce brand
communication with a dynamic approach. We offer you the benefits of a
hybrid architecture that is cloud ready, enables multi location support and
ensures security and risk management par excellence.
Centralizing
Communication
to Enable
Customized Approach
© Avhan Technologies Pvt Ltd www.avhan.com
Unified Communication Platform

5. Our multimodal approach to communication comes with plug and play
functionality – you can add and remove modules and processes as per
your business requirements taking functionality, feasibility and flexibility to
the next level. With our futuristic solutions offering customized
structuring, multi-cross media integration and online monitoring,
businesses can enhance their overall ROI and take advantage of scalability,
retention and control par excellence.
We offer template based process creation for optimal ease of use, multi-
lingual support for a global reach and one touch web browser based
access for faster response times. Deploy an all in one mechanism to
address the fundamental challenges faced by contact centers worldwide
with Avhan!
Enabling Agile Action
and Reaction
to Situation
© Avhan Technologies Pvt Ltd www.avhan.com
Redefining Flexibility

6. Based on an open standards platform that focuses on change management
through diverse telecom and IT environments, Avhan offers an adaptive
technology that retains and maintains personalized interaction and centralized
communication based on the best practices of customer segmentation strategies.
Plus, with third party application integration, you can align your business
processes and marketing leads on a single level and deliver converged
communication services that really make a difference to your sales and retention.
Join the Ranks
of the Big Guns
of the Industry
At Avhan, one of our topmost goals is to deliver our clients a comprehensive
communication platform that makes for the best in interaction, operational ease
and risk management. With our advanced architecture, enterprises get one
touch access to a web based centralised ACS 6 compliant solution and an
integrated self-service IVR with relevant business process control that enhances
quality and value like never before. The solution is easy to install, integrate and
manage for effective application collaboration and brings you the long term
benefits of online reporting and value creation that are the secrets behind
productivity and growth.
Get Past
the Raging
Competition
with an
Innovative Edge
© Avhan Technologies Pvt Ltd www.avhan.com
Big Data Integration
Competitive Edge that Translates into Quantitative Value