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- 1. Cloud Telephony Hosted Service platform to handle high volume customer interactions Communicate with millions of prospective and existing customers Seamless delivery of business communication in multiple languages Standardized QOS and Reporting Absolute security for customer data Provisioning as per demand – scale up / down easily © Avhan Technologies Pvt Ltd www.avhan.com
- 2. Use Cases Lead Management Customer Service Toll Free Service Field Force Automation Campaign Management Alerts Notifications Sales Process Optimization CRM ERP Payment Gateway Database © Avhan Technologies Pvt Ltd www.avhan.com Helplines
- 3. Business Benefits Highly Secured & User friendly Lower Cost of Ownership Multi Modal Communication Secured Payment gateway on IVR calls Voice recording on IVR ASR & TTS features API integration with CRM & other software Work flow collaboration (In-house & Mobile) Real time online MIS generation Zephyr with add on Avhan products © Avhan Technologies Pvt Ltd www.avhan.com
Editor's Notes
- Avhan Zephyr is an Automated Communication Platform offering Cloud Telephony and offers hosted service platform to handle high volume customer interactionsIt can communicate with millions of prospective and existing customers through voice and text medium seamlessly delivering business communication in multiple languages.It has its inbuilt Standardized quality of service and reporting toolsIt have absolute security for customer data Provisioning is done as per demand – scale up / down easily
- Avhan Zephyr – Automated Communication Platform can be integrated easily with CRM and ERP solutionsIt can be further integrated with payment gateway providing ease and flexibility for customersAvhan Zephyr can be integrated with database as wellAvhan Zephyr can be used in various operations like Lead Management, a Toll free service can be offered to customers for lead capturingIt can also be used for campaign management, alerts and notifications can be sent to the customers based on the campaign definitionAvhan Zephyr optimizes sales process through field force automationIt can be used as a customer service platform by providing helpline to customers
- Avhan Zephyr can be used for various Industry Application like BFSI, Media & Entertainment, FMCG & Retail, Health Care and Telecommunications… The uses of Zephyr in different industries are as follows…BFSI:Promotional Calls, Payment reminder, Customer Feedback & Payment Gateway on IVRSending SMS & Email Automatically based on Customer feedback on IVR voice callsCall back calls based on customer feedback on IVR voice callsConnecting live agents based on customer feedback on IVR voice callsRecording customer voice based on customer selection on IVR voice callsInternal organization voice blast to share information on Sales incentives, product launch and offers etc.Media & Entertainment:Interactive Shows, IVR Voting, Voice Recording, Payment reminders & Promotional CallsSending SMS & Email automatically based on customer feedback on IVR voice callsRecording participant voice based on participant selection on IVR voice callsMaking payment for digital TV service on IVR voice callsFMCG & Retail:Promotional Calls, Welcome Calls, Customer Feedback & Marketing CampaignSending SMS & Email automatically based on customer feedback on IVR voice callsConnecting agents to customers based on IVR selectionRecording agent and customer interactionInternal communication in an organization through voice blast to share informationInteracting effectively with dealersHealthCareAppointment Fixing, Feedback Calls, Reminder Calls & Social Awareness CallsSending SMS & Email automatically based on patient feedback on IVRConnecting with concern person based on patient feedbackZephyr + ACS & Zephyr + HelpdeskTelecommunicationPromotional Calls, Reminders & Notification, Customer Feedback & Payment Gateway on IVRSending SMS & Email automatically based on customer feedback on IVRCall back calls based on customer feedback on IVRConnecting live agent based on customer feedback on IVRConnecting live agent based on customer feedback on IVR
- Business Benefits of Zephyr is that …Its highly secured & user friendlyIt has lower cost of ownershipIt supports multimodal communication which support multiple channels like IVRs, SMS, USSD and EmailIt can be integrated with secured payment gateway on IVR callsVoice recording is possible on IVRsIt also provide Automatic speech recognition and Text to speech featuresAPI integration can be done for CRM and other softwareIn-house and Mobile workflow collaboration can be doneReal time online MIS can be generatedZephyr can be offered with add on Avhan products based on business requirements