The document discusses a contact center software platform called uContact that aims to simplify agents' work and improve customer satisfaction. uContact allows for omnichannel communications through a unified inbox, enabling agents to handle customer interactions across email, SMS, webchat, social media and more without switching applications. It offers various features including voice, SMS, web chat, email, social media integration, automation tools, real-time dashboards, quality management, and workforce management.

1. beautiful contact
center solutions
Cloud & On
Premise
Development
Platform
WebRTC Omnichannel
Intelligent
Routing
Easy
Integration
We believe in making agent’s work simpler, organized and more enjoyable. We are convinced that this is the only way
to achieve real customer satisfaction. We help our customers to achieve this by making our software platform a simple
and flexible solution. As we know every customer is unique, we created development tools for them to be able to
personalize everything.
True All in One

2. Omnichannel unified inbox
Traditionally, agents could only serve one
customer, in one channel, and on one screen.
This negatively impacted customer experience.
With uContact, increase customer satisfaction
by having meaningful and personalized
conversations with customers through the
channels they prefer.
uContact enables you to provide integrated
customer support through email, SMS,
webchat, social networks and more. With
the unified inbox your agents are able to
handle interactions without changing
applications or switching tabs.
Features
VOICE
inbound, outbound
& blended
RECORDING
multiple filters &
downloads
PBX
desktop & mobile
softphone
IVR
interactive voice
response
VOICE
BROADCAST
massive voice
messages
DIALERS
preview,
progressive, power
& predictive
SMS
bulk & 1 to 1 text
messages
WEB CHAT
live assistance with
audio and video call
CLICK2CALL
& CALL BACK
web interactions
EMAIL
templates, bulk and
1 to 1
SOCIAL MEDIA
facebook &
Twitter
BOTS
automate
interactions
REAL TIME
DASHBOARDS
omnichannel
monitoring
QUALITY
MANAGEMENT
quality forms and
tag recordings
WORKFORCE
MANAGEMENT
forecasting &
reporting
GAMIFICATION
reward and
motivate agents
MONITORING
spy, coaching &
collaborating
REPORTS
statistical and
historical
voiceomnitools
www.integraccs.com
REINVENTING CONTACT CENTER TECHNOLOGY