Accordia Customer Interaction Suite (CIS) is a cost-effective IP contact center solution for small to medium businesses. It enables organizations to adopt features of large enterprise solutions like improved efficiencies and location independence at a lower price point. CIS provides a comprehensive suite of modular applications on an open-source platform to operate and manage contact centers efficiently with a lower initial cost. It utilizes skills-based routing to direct calls to agents best equipped to handle customer needs.
This document summarizes a presentation about VoltDelta's cloud contact center and voice self-service solutions. It highlights VoltDelta's uniquely converged platform that integrates virtual contact center, IVR, and call recording capabilities. It also discusses VoltDelta's scalability and reliability in handling over 2 billion calls annually, accurate speech recognition technology, and integration with Oracle/RightNow CRM software. The conclusion encourages evaluating virtual contact center vendors like VoltDelta for benefits like enhanced customer service and cost savings.
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
Ytel is a leading provider of cloud-based communications solutions for businesses, with its own network built from the ground up. It strives to provide customers with the highest quality of service and reliability through its network that manages over 10 billion interactions annually. Ytel's solutions are powered by its cloud-based network and include contact center software, APIs to integrate communications needs, and applications to customize solutions for businesses.
Five9 sfdc sales presentation july 23 2014Chris Nelson
Five9 is a cloud contact center software provider that has over 12 years of experience in the cloud contact center space. It has over 550 employees and supports over 2,000 customers across 5 continents handling over 3 billion calls per year. Five9 integrates deeply with Salesforce through apps and partnerships to provide a complete cloud contact center solution for inbound and outbound interactions across various industries.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
-Operational Productivity Of The Call Centers-Making infrastructure decisions...akbb
This document discusses infrastructure decisions for an outbound call center. It begins with a brief history of call centers and an overview of their evolution and technology advances. It then describes the two main types of call centers - inbound and outbound. For outbound call centers, it outlines the options of manual dialing versus predictive dialing technology. The rest of the document provides details on the components, types, advantages and cost considerations of predictive dialing and hosted solutions. It concludes by discussing Arbayes Call Center's decision to test a hosted predictive dialing solution and presents sample reports comparing the performance under the new versus old infrastructures.
InContact provides a cloud-based contact center platform that allows companies to optimize customer interactions across channels. Their platform offers powerful routing, workforce optimization, and telecom solutions. InContact has over 800 customers, processes over 10 billion calls annually, and has the highest documented customer satisfaction in the industry. Their cloud platform provides flexibility, scalability, and lower total cost of ownership compared to on-premise solutions.
1) inContact is a cloud contact center provider that has over 1,800 implementations, 85,000 agents, and handles over 10 billion calls annually.
2) The document discusses inContact's secure and reliable cloud platform and their experience serving customers across various industries in reducing costs, scaling operations, and improving customer experiences.
3) Customer testimonials praise inContact's flexibility, features, and expertise in helping companies contain costs, scale easily to meet demands, and leverage a complete contact center platform.
This document summarizes a presentation about VoltDelta's cloud contact center and voice self-service solutions. It highlights VoltDelta's uniquely converged platform that integrates virtual contact center, IVR, and call recording capabilities. It also discusses VoltDelta's scalability and reliability in handling over 2 billion calls annually, accurate speech recognition technology, and integration with Oracle/RightNow CRM software. The conclusion encourages evaluating virtual contact center vendors like VoltDelta for benefits like enhanced customer service and cost savings.
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
Ytel is a leading provider of cloud-based communications solutions for businesses, with its own network built from the ground up. It strives to provide customers with the highest quality of service and reliability through its network that manages over 10 billion interactions annually. Ytel's solutions are powered by its cloud-based network and include contact center software, APIs to integrate communications needs, and applications to customize solutions for businesses.
Five9 sfdc sales presentation july 23 2014Chris Nelson
Five9 is a cloud contact center software provider that has over 12 years of experience in the cloud contact center space. It has over 550 employees and supports over 2,000 customers across 5 continents handling over 3 billion calls per year. Five9 integrates deeply with Salesforce through apps and partnerships to provide a complete cloud contact center solution for inbound and outbound interactions across various industries.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
-Operational Productivity Of The Call Centers-Making infrastructure decisions...akbb
This document discusses infrastructure decisions for an outbound call center. It begins with a brief history of call centers and an overview of their evolution and technology advances. It then describes the two main types of call centers - inbound and outbound. For outbound call centers, it outlines the options of manual dialing versus predictive dialing technology. The rest of the document provides details on the components, types, advantages and cost considerations of predictive dialing and hosted solutions. It concludes by discussing Arbayes Call Center's decision to test a hosted predictive dialing solution and presents sample reports comparing the performance under the new versus old infrastructures.
InContact provides a cloud-based contact center platform that allows companies to optimize customer interactions across channels. Their platform offers powerful routing, workforce optimization, and telecom solutions. InContact has over 800 customers, processes over 10 billion calls annually, and has the highest documented customer satisfaction in the industry. Their cloud platform provides flexibility, scalability, and lower total cost of ownership compared to on-premise solutions.
1) inContact is a cloud contact center provider that has over 1,800 implementations, 85,000 agents, and handles over 10 billion calls annually.
2) The document discusses inContact's secure and reliable cloud platform and their experience serving customers across various industries in reducing costs, scaling operations, and improving customer experiences.
3) Customer testimonials praise inContact's flexibility, features, and expertise in helping companies contain costs, scale easily to meet demands, and leverage a complete contact center platform.
Kordeva Call Center is an all-in-one cloud-based call center software that integrates inbound and outbound call teams. It features tools like KPI management, an interactive voice response system, customizable workflows and dashboards, and integration with CRM systems. The software provides real-time reporting, remote management capabilities, and aims to optimize customer service and boost efficiency for businesses.
SpliceCom Vision is a suite of software applications designed to operate exclusively with the SpliceCom maximiser business telephone system. It provides real-time and historical reporting, call recording management, live dashboards, and mobility features. As an integrated solution, Vision is able to collect detailed performance data from maximiser deployments to provide insights and optimize business operations regardless of user location.
The document discusses the history and evolution of call centers, including Cisco's collaboration services and AVVID architecture. It then provides an overview of the main components of a call/contact center including CallManager, ICM, CVP, and IVR. Finally, it compares multi-vendor versus Cisco IPCC solutions and discusses implementation considerations for call centers in Pakistan.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
The document discusses a call center management system that allows managers to measure, control, and optimize call center performance. It provides real-time monitoring of call volume and agent activity across multiple sites. The system includes applications for call center configuration, real-time reporting, historical reporting, and wall displays. The latest version adds additional real-time monitoring windows, report scheduling and distribution enhancements, and a new "mini" wall display unit.
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Flexible call center solutions including CCPro for call management, Desktop Assistant, and CCView for call monitoring. The document also describes solutions for call recording (CCRecord Pro), IVR (CCIVR and CCasrIVR with speech recognition), conference calling, voice mail notification, softphones, and call accounting (CCAccounting). Professional services include CRM integration, webinars, and remote installation support.
The document promotes a cloud-based business application platform called E-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed from any internet-connected device through a web browser. Key benefits highlighted include lower IT costs of up to 80% compared to traditional on-premise software, as well as real-time access to business information anywhere and anytime. The platform aims to help businesses improve productivity, automation, and competitiveness.
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
The document promotes a cloud-based business application platform called e-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed through a web browser from anywhere. The platform aims to help businesses improve productivity, access real-time information, and gain a competitive advantage through automation and integration of business transactions and customer data.
Hosted Voice Exchange - High Def Telephony For Growth You ControlSolution Telecom
HVX is a cloud-based phone system that provides businesses with PBX functionality without on-site hardware. Key features include call management tools, mobility solutions, call recording, auto attendants, and CRM integration. The system offers flexibility, cost savings, and increased productivity through features like the HVX portal, toolbar, and handsets.
Zones, a global technology provider, implemented a new Microsoft Dynamics CRM system with Avanade's help to improve its digital sales and customer service capabilities. The previous system did not support mobile access or solution selling. Avanade designed the new CRM system to integrate with Zones' other systems and provided expertise that improved business intelligence. They migrated over 10 million records to the new system. The new digital platform allows Zones' 1,600 employees to have improved access to customer information from anywhere, enabling better customer service and support for Zones' growth plans.
Award Winning Mitel MiContact Center SolutionsDaniel Moore
The document summarizes Mitel's MiContact Center Workgroup, Business and Enterprise Edition contact center solutions. It highlights that the solutions are enterprise-grade, multi-channel solutions that help businesses of all sizes improve agent productivity, customer satisfaction, and control costs while simplifying IT management. It also provides an overview of the portfolio and editions, key applications and features, and how the solutions can be deployed across small to large contact centers to meet varying needs.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
AARKS Solutions is an IT and BPO services firm based in Chennai, India that offers software services and business process outsourcing to large corporations and mid-sized companies. They provide integrated customer lifecycle management services through a multishore global delivery model. AARKS has experience in areas like application development, multimedia, business process outsourcing, and voice-based services. They invest in modern technology and infrastructure to ensure quality of service and regulatory compliance.
Florida Guardians: Common Questions and AnswersRobert Kulas
When a person is not able to make decisions on his or her own behalf, a Florida court will appoint a guardian to make decisions on that incapacitated person’s behalf. Learn more about Florida guardians in this presentation.
The document provides details of George Pink's work experience, including projects as an Operations Manager for NFL International and the Nespresso Connoisseur Club Tour. It describes his responsibilities like managing budgets, health and safety, suppliers, and leading on-site crews. It also lists a role as Event Manager for a Vodafone store opening pilot tour. The document aims to showcase George Pink's strong operational skills and experience successfully managing complex live events and projects from start to finish while meeting deadlines and budgets.
Republic Day is celebrated in India on January 26th each year to commemorate the day India became a republic and adopted its constitution. On this day in 1950, the constitution of India came into effect, replacing the Government of India Act (1935) as the governing document of India, thus transitioning the nation from a dominion to a fully sovereign democratic republic. Republic Day celebrations involve parades showcasing India's cultural diversity and military might, with the prime minister laying a wreath at the Amar Jawan Jyoti memorial.
Kordeva Call Center is an all-in-one cloud-based call center software that integrates inbound and outbound call teams. It features tools like KPI management, an interactive voice response system, customizable workflows and dashboards, and integration with CRM systems. The software provides real-time reporting, remote management capabilities, and aims to optimize customer service and boost efficiency for businesses.
SpliceCom Vision is a suite of software applications designed to operate exclusively with the SpliceCom maximiser business telephone system. It provides real-time and historical reporting, call recording management, live dashboards, and mobility features. As an integrated solution, Vision is able to collect detailed performance data from maximiser deployments to provide insights and optimize business operations regardless of user location.
The document discusses the history and evolution of call centers, including Cisco's collaboration services and AVVID architecture. It then provides an overview of the main components of a call/contact center including CallManager, ICM, CVP, and IVR. Finally, it compares multi-vendor versus Cisco IPCC solutions and discusses implementation considerations for call centers in Pakistan.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
The document discusses a call center management system that allows managers to measure, control, and optimize call center performance. It provides real-time monitoring of call volume and agent activity across multiple sites. The system includes applications for call center configuration, real-time reporting, historical reporting, and wall displays. The latest version adds additional real-time monitoring windows, report scheduling and distribution enhancements, and a new "mini" wall display unit.
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Flexible call center solutions including CCPro for call management, Desktop Assistant, and CCView for call monitoring. The document also describes solutions for call recording (CCRecord Pro), IVR (CCIVR and CCasrIVR with speech recognition), conference calling, voice mail notification, softphones, and call accounting (CCAccounting). Professional services include CRM integration, webinars, and remote installation support.
The document promotes a cloud-based business application platform called E-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed from any internet-connected device through a web browser. Key benefits highlighted include lower IT costs of up to 80% compared to traditional on-premise software, as well as real-time access to business information anywhere and anytime. The platform aims to help businesses improve productivity, automation, and competitiveness.
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
The document promotes a cloud-based business application platform called e-ON RIX Business, Financials & CRM. It provides integrated commercial, financial, and customer relationship management functionality that can be accessed through a web browser from anywhere. The platform aims to help businesses improve productivity, access real-time information, and gain a competitive advantage through automation and integration of business transactions and customer data.
Hosted Voice Exchange - High Def Telephony For Growth You ControlSolution Telecom
HVX is a cloud-based phone system that provides businesses with PBX functionality without on-site hardware. Key features include call management tools, mobility solutions, call recording, auto attendants, and CRM integration. The system offers flexibility, cost savings, and increased productivity through features like the HVX portal, toolbar, and handsets.
Zones, a global technology provider, implemented a new Microsoft Dynamics CRM system with Avanade's help to improve its digital sales and customer service capabilities. The previous system did not support mobile access or solution selling. Avanade designed the new CRM system to integrate with Zones' other systems and provided expertise that improved business intelligence. They migrated over 10 million records to the new system. The new digital platform allows Zones' 1,600 employees to have improved access to customer information from anywhere, enabling better customer service and support for Zones' growth plans.
Award Winning Mitel MiContact Center SolutionsDaniel Moore
The document summarizes Mitel's MiContact Center Workgroup, Business and Enterprise Edition contact center solutions. It highlights that the solutions are enterprise-grade, multi-channel solutions that help businesses of all sizes improve agent productivity, customer satisfaction, and control costs while simplifying IT management. It also provides an overview of the portfolio and editions, key applications and features, and how the solutions can be deployed across small to large contact centers to meet varying needs.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
AARKS Solutions is an IT and BPO services firm based in Chennai, India that offers software services and business process outsourcing to large corporations and mid-sized companies. They provide integrated customer lifecycle management services through a multishore global delivery model. AARKS has experience in areas like application development, multimedia, business process outsourcing, and voice-based services. They invest in modern technology and infrastructure to ensure quality of service and regulatory compliance.
Florida Guardians: Common Questions and AnswersRobert Kulas
When a person is not able to make decisions on his or her own behalf, a Florida court will appoint a guardian to make decisions on that incapacitated person’s behalf. Learn more about Florida guardians in this presentation.
The document provides details of George Pink's work experience, including projects as an Operations Manager for NFL International and the Nespresso Connoisseur Club Tour. It describes his responsibilities like managing budgets, health and safety, suppliers, and leading on-site crews. It also lists a role as Event Manager for a Vodafone store opening pilot tour. The document aims to showcase George Pink's strong operational skills and experience successfully managing complex live events and projects from start to finish while meeting deadlines and budgets.
Republic Day is celebrated in India on January 26th each year to commemorate the day India became a republic and adopted its constitution. On this day in 1950, the constitution of India came into effect, replacing the Government of India Act (1935) as the governing document of India, thus transitioning the nation from a dominion to a fully sovereign democratic republic. Republic Day celebrations involve parades showcasing India's cultural diversity and military might, with the prime minister laying a wreath at the Amar Jawan Jyoti memorial.
Hiranava Das is seeking a summer internship in IT where he can utilize his 3 years of developer experience and leadership skills. He has a Master's in Computer Science from University of Florida and a Bachelor's in Electronics from West Bengal University of Technology. He has worked as a Software Developer at Tata Consultancy Services where he was a team lead and project coordinator. Some of his projects include developing an Android security analysis tool, simulating the solar system using OpenGL, and transferring a customer management application to Java. He has skills in languages like Java, C++, databases like MySQL, and agile methodologies. He received several awards for his work and leadership.
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El documento describe el uso de cuentos motores para estimular el desarrollo cognitivo, emocional y motor de los niños. Explica que los cuentos motores crean escenarios imaginarios que involucran a los niños en aventuras y retos para lograr objetivos compartidos. Además, presenta un cuento motor como ejemplo que narra las aventuras de un niño llamado Pedrito y sus amigos en un bote durante una tormenta en un lago. El cuento pretende desarrollar habilidades y destrezas básicas en los niños a trav
La realidad aumentada (RA) combina elementos virtuales con el mundo real de forma interactiva y en tiempo real. Aumentaty es una herramienta española que permite crear escenas de RA mediante el uso de marcadores, modelos 3D y otros elementos. Aumentaty Author es un software que facilita a estudiantes y profesores la creación de materiales didácticos de RA.
Derik Rivera - Professional Persona ProjectDerik Rivera
Derik Rivera is a creative and collaborative 3D animator and rigger whose work is influenced by anime. He enjoys being involved in the creative process and bringing 3D models to life through animation. Rivera studied computer animation at Full Sail University and now works on animations and rigging, including for a mobile game being developed by his small company.
Este documento es una memoria de labores de la fundación "Déjame Vivir" para los años 2012-2013. Resume varios eventos realizados por la fundación en defensa de la vida, incluyendo proyecciones de películas, charlas y testimonios de personas como Tony Meléndez y Karyme Lozano. También presenta las historias de dos familias, los Delgado y los Carredano, que optaron por defender la vida de sus hijos a pesar de pronósticos médicos desalentadores.
El documento describe las cuatro fases de una investigación científica: 1) la planeación, que implica elegir un tema, plantear preguntas y diseñar la metodología, 2) la ejecución, que involucra aplicar técnicas de investigación y recopilar datos, 3) la evaluación de resultados, que comprende analizar la información y generar un informe, y 4) la comunicación de resultados, divulgando los hallazgos a la comunidad científica y al público. Cada fase produce diferentes tipos de documentos y tiene caracterí
Michael Chung has over 15 years of experience in physical design and chip integration. He has taped out over 20 large chips using Synopsys and Cadence tools. Currently he works at AMD implementing placement and routing for tiles from gate level input through timing optimization and signoff. Previously he worked at Volt implementing a north bridge block through the physical design flow.
Nexsus has subsequently designed IVRS item referred to as "Interact" along with OBD item referred to as "Medial" plus a mix of both combination of IVRS along with Outbound Keying in (OBD) referred to as "Call Balance", to deal with your rising needs with the ITES market.
Nexsus Techno Solutions Pvt Ltd is actually marketed by first creation entrepreneurs, started out the foray straight into CTI item growth along with advertising as a smaller yet wise initiative, he / she original target had been to produce an effective along with cost-effective Words Logger that the stock options brokerages will use with regard to creating your dealings that will be held between brokers along with the buyers.
West Interactive offers an approach to Hosted Contact Center solutions that enable companies to achieve greater results with their customer care strategy, in less time.
This document discusses call center solutions from Poltys including call center software, IVR, call recording, agent desktop applications, and professional services. The call center software allows for real-time monitoring of agents, customizable reporting, and integration with other applications. Professional services help integrate the call center software with CRM systems to improve agent efficiency and reduce hold times for customers.
This document discusses call center solutions from Poltys including call center software, IVR, call recording, agent desktop applications, and professional services. The call center software allows for real-time monitoring of agents, customizable reporting, and integration with other applications. Professional services help integrate the call center software with CRM systems to improve agent efficiency and reduce hold times for customers.
Nexsus provides various IT support services including facility monitoring, application development, software testing, and technical support. They aim to help customers maintain existing applications with improved service levels at lower costs. Nexsus takes an innovative, tools-driven approach to support and enhancement activities. They also provide dedicated on-site engineers through their Facility Monitoring Service to ensure customer applications function properly.
At Ben FZE, we know that time-to-market is critical and therefore, complement the technical aspects of our high-performance products with world-class expertise and exceptional customer service. We work closely with our customers to ensure that the cost and time of development is as low as possible. Because communications networks are so mission critical, our best of the breed solutions that goes into networking equipment live up to high standards of reliability, availability and serviceability.
Call tracking software Addsource allows businesses to track calls from advertising sources to understand effectiveness. It provides call reports and recordings to SMBs and chains to improve customer service. Addsource processes over 100,000 calls monthly for various industries. With 1800 DIDs and 350,000 voice minutes, it offers a cloud-based call center dashboard, reports, call recordings, and call tracking to help businesses prove advertising ROI and optimize performance across locations.
V-Connect provides communication platforms and services to help businesses optimize costs and maximize revenue. The document discusses V-Connect's SMS and CPaaS offerings, including its SMS platform architecture, data security practices, and tools to measure return on investment. It also outlines V-Connect's voice, IVR and outbound dialing services and how they can enhance customer engagement while reducing business costs.
Kcreativez Inc is a 100% IT-enabled BPO/KPO consulting firm that provides IT consultancy, software solutions, and handles business processes. It aims to establish itself as the most preferred outsourcing organization by providing innovative solutions and a well-trained team. The firm focuses on back office operations and software development to meet clients' needs and add value to their businesses.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
Hosted Unified Communications draws together disparate communication systems like email, telephony, instant messaging, voice mail and conferencing into a single easy-to-use system using Microsoft technology. It enables companies to dramatically reduce costs through eliminating third party services, reducing travel costs, and potential office space savings, while increasing productivity by improving communication and collaboration capabilities. Carter Allen provides a Hosted Unified Communications solution that offers these benefits for a predictable monthly fee without requiring companies to replace existing systems or make large upfront investments.
SFD, a French telecommunications solutions distributor, implemented HP Service Anywhere to modernize their aging IT asset management and service desk software. The cloud-based SaaS solution automated problem ticketing, increased productivity, improved service levels, and reduced costs. It lowered SFD's dropped call rate from 32% to 3% through powerful computer telephony integration. The flexible SaaS model also generated significant savings by eliminating hardware purchases and providing faster upgrades.
Techseed provides cutting edge communication technologies and customized solutions to help small and medium-sized businesses maximize productivity and reduce costs. They offer hosted PBX and VoIP phone systems, SIP trunking, virtual auto attendants, unified communications, and API integrations. Techseed's reliable and scalable cloud-based platforms are easy to use, feature-rich, and future-proof.
Smart Service Desk EMEA - www.SmartServiceDesk.co Solutions PinkVerified - I...Adil M
SmartServiceDesk is PinkVerified - IT Service Management Tool that provides service management software, with flexible purchasing options. Smart Service Desk offers following modules or features:
Incident Management
Service Request Management
Service Level Management
Service Catalog Management
Problem Management
Change Management
Release Management
Portfolio Management
Knowledge Management
Survey Management
Configuration Management Database – CMDB
Auto Asset Discovery
Software Asset Management - SAM
Asset Management
IT Procurement & Vendor Management
Risk Management
Contracts Management
Dashboards & Reports
Smart Service Management, CRM and GRC Software is available in English, Arabic, French, Thai and other leading world languages
Edge Solutions is a Michigan-based telecommunications consulting company that has helped thousands of clients in southeast Michigan reduce costs on data and communication services since 1996. They provide hosted voice, data, security, and cabling solutions including hosted PBX and VoIP phone systems, SIP trunking, unified communications, and mobile VoIP. Edge Solutions aims to make technology an asset rather than a problem for businesses by offering reliable, feature-rich, and scalable cloud communication solutions along with expert customer support.
Built for Efficient Delivery of Contact Center as a Service Solutions.startelelogic
startelelogic's Contact Centre solution empowers service providers to offer Contact Center as a Service (CCaaS), expanding their application portfolio and generating new revenue streams. The solution's true multi-tenant architecture enables the quick launch of new contact centers with a low total cost of ownership. Additionally, prospective customers can enjoy a rich omnichannel experience through a user-friendly agent interface.
Read More : https://www.startelelogic.com/unified-communications
PDF Link : https://www.startelelogic.com/tech-details/Contact-Center__Case-Study.pdf
#startelelogic's #contactcenters #ContactCentresolution #ContactCenterService #callcentersolution
Nexsus Techno Solutions Pvt Ltd established inside the season 2004, is often a technologies answer service, cantered on CTI products along with Program Computer software growth utilizing amazing benefits inside latest technology. Nexsus has efficiently specific to the home CTI market needs, making high revenue generating opportunities along with while doing so were able to gain a compounded progress pace regarding over 100% given that its invention.
This document provides an overview of a summer project at Samsung's contact center. It discusses the author's acknowledgements and thanks to those who helped with the project. It then provides details on call center architecture, types of call center software including Automatic Call Distribution (ACD) and Computer Telephony Integration (CTI). Specifics are given on Avaya's call management system and call flow, as well as their voice solutions, Definity systems, and port network concepts.
1. www.accordiasolution.com
ACCORDIA SOLUTIONaccentuates communications
OVERVIEW
Customers’ acquisitions and retentions are the top concerns in
all organizations. Increase pressures to deal with lower budgets,
competition, and sophisticated customer expectations for
services and interactions in the traditional and emerging social
networking are some of the daily challenges in small and
medium enterprises of the new age.
ACCORDIA CUSTOMER INTERAC
Cost Effective Customer Interaction Solution For Small to
Medium Size IP Contact Center
Compared with larger enterprises,
the small to midsize business have
to drive and increase productivity
throughout the organization with an
efficient support team. This needs
to be achieved by optimizing
resources and expertise across the
business, while lowering operating
expenses. Accordia Customer
Interaction Suite (CIS) IP Contact
Center solution for small to midsize
operations, meets these objectives.
CIS enables organization to adopt
large enterprise solution that
im
efficiencies, location independence,
and an efficient deployment model…
all at a price point targeted for the
small to midsize setup. It utilizes the
open source LAMP (Linux, Apache,
SOLUTIONaccentuates communications
Customers’ acquisitions and retentions are the top concerns in
all organizations. Increase pressures to deal with lower budgets,
competition, and sophisticated customer expectations for
nd interactions in the traditional and emerging social
networking are some of the daily challenges in small and
medium enterprises of the new age.
ACCORDIA CUSTOMER INTERACTION SUITE (CIS)
Cost Effective Customer Interaction Solution For Small to
Contact Center
MySQL, Php) stack and the proven and
robust Asterisk IP Telephony as part
of the communication solutions.
provides a comprehensive suite of
modular application that is required to
operate and manage a contact center
efficiently. It is designed to al
contact center to add on the module
as and when the business requires it
thus enabling a lower entry cost.
HIGHLIGHTS
UNPRECENDENTED AFFORDABILITY
LEVERAGES EXISTING INFASTRUCTURE
INTEGRATED
INTEGRATED CONTACT MANAGEMENT
& KNOWLEDGE BASE
MODULAR APPLICATIONS WITH A LOW
ENTRY COST AND
WORKS WITH ANY SIP BASED IP
HARDPHONE OR SOFTPHONE
Center solution for small to midsize
operations, meets these objectives.
CIS enables organization to adopt
large enterprise solution that
improves business and operation
efficiencies, location independence,
and an efficient deployment model…
all at a price point targeted for the
small to midsize setup. It utilizes the
open source LAMP (Linux, Apache,
PAGE1
(CIS)
Cost Effective Customer Interaction Solution For Small to
MySQL, Php) stack and the proven and
robust Asterisk IP Telephony as part
of the communication solutions. CIS
provides a comprehensive suite of
modular application that is required to
operate and manage a contact center
efficiently. It is designed to allow
contact center to add on the module
as and when the business requires it
thus enabling a lower entry cost.
HIGHLIGHTS
UNPRECENDENTED AFFORDABILITY
LEVERAGES EXISTING INFASTRUCTURE
INTEGRATED VOICE RECORDING
INTEGRATED CONTACT MANAGEMENT
& KNOWLEDGE BASE
MODULAR APPLICATIONS WITH A LOW
ENTRY COST AND EASY UPGRADE PATH
WORKS WITH ANY SIP BASED IP
HARDPHONE OR SOFTPHONE
2. www.accordiasolution.com
ACCORDIA SOLUTIONaccentuates communications
Features Overview
Unlimited Skills
Integrated Auto Attendant &
Voice Mail
Integrated IVR
Integrated Voice Logger
Computer Telephony
Integration (CTI)
Out Bound Dialer
Web Based Application
Comprehensive Web Based
Reports
Integrated easy to use contact
management and knowledge
Base application
IP Agent
Works with any SIP based IP
Soft Phone or IP Hard Phone
Integrate to conventional PBX
via standard T1 / E1 or SIP
Trunk
Accordia Customer Interaction Suite
(CIS) IP Call
integrated solution that includes
Accordia Automatic Call Distributor
(ACD) Routing Engine for both group
and skills based routing. It is
developed on top of the proven
robust
Telephony platform that has been
deployed in many countries
wide.
unlimited Greetings and Busy
Announcement Prompts without
additional external announcement
devices. The built in Voice Recording
application allows Call Center
Manager or Supervisor to per
Quality Monitoring as well as manages
call disputes by listening back to the
agents conversation in the call center.
CIS helps businesses meet and exceed
the service level expectations of their
customers, while driving employee
productivity and
operational costs.
based Automatic Call Distribution
(ACD) that maximizes routing and
resource selection, allow
handle calls
overall productivity in a single or
multiple location s
DELIGHTING CUSTOMER
EXPERIENCE WITH ACCORDIA CIS IP
CONTACT CENTER SOLUTION
SOLUTIONaccentuates communications
Accordia Customer Interaction Suite
(CIS) IP Call Center provides an
integrated solution that includes
Accordia Automatic Call Distributor
(ACD) Routing Engine for both group
and skills based routing. It is
developed on top of the proven and
robust Open Source Asterisk IP
Telephony platform that has been
deployed in many countries world
wide. Accordia ACD comes with an
unlimited Greetings and Busy
nnouncement Prompts without
additional external announcement
devices. The built in Voice Recording
application allows Call Center
Manager or Supervisor to perform Call
Quality Monitoring as well as manages
call disputes by listening back to the
agents conversation in the call center.
CIS helps businesses meet and exceed
the service level expectations of their
customers, while driving employee
productivity and controlling
operational costs. Accordia CIS is an IP
based Automatic Call Distribution
(ACD) that maximizes routing and
resource selection, allowing agents to
handle calls effectively and improving
overall productivity in a single or
multiple location seamlessly.
DELIGHTING CUSTOMER
EXPERIENCE WITH ACCORDIA CIS IP
CONTACT CENTER SOLUTION
Call Center Manager is given the
flexibility to choose whether inbound
calls should be routed to the first
available agent, most idle agent, or
agent with skills that best match the
customer’s needs. Targeting
specifically, the micro, small, medium
and virtual contact center with single
or multiple sites, Accordia CIS has the
solutions that you need to manage
and grow your business.
Modular Solution
To Grow With Your
Business Needs
PAGE2
Call Center Manager is given the
flexibility to choose whether inbound
calls should be routed to the first
available agent, most idle agent, or
agent with skills that best match the
customer’s needs. Targeting
specifically, the micro, small, medium
and virtual contact center with single
or multiple sites, Accordia CIS has the
solutions that you need to manage
and grow your business.
Modular Solution
To Grow With Your
Business Needs
3. www.accordiasolution.com
ACCORDIA SOLUTIONaccentuates communications
Business Benefits
By leveraging on the right resource
at the right time , calls are routed
to the right resource based on
callers requirements in order to
ensure the call center achieve its
call answering service level,
reduces abandon rate and fulfill the
organizations commitments and
operational efficiency.
Accordia CIS Reporter provides
performance reporting on all real
time and historical activity that is
pivotal in any call center setup
Agent or system initiated preview
dialing improves costly proactive
customer contact issues. From
outbound callbacks to targeted
outbound campaigns, Accordia CIS
uses simple and effective outbound
dialing tools to increase the
performance of customer contact
in an outbound call environment.
Expand call center agent
knowledge with customer history.
Accordia CIS Contact Management
history displays a list of previous
customer contacts and gives the
ability to view any contact to
ensure more consistent service.
Whether you are in Customer
Service, help desk, Telemarketing,
Collections, Customer Support or
in any vertical, Accordia Voice
Logger allows you to store and
track important conversation for
training as well quality assessment.
Accordia CIS
Solutions
based contact center solution that
simplifies customer interaction
management
following module:
SOLUTIONaccentuates communications
Accordia CIS IP Contact Center
Solutions is a comprehensive web
based contact center solution that
simplifies customer interaction
management. CIS comes with the
following module:
CIS ACD - Skills Based Routing ACD
Module comes with a set of
comprehensive web based real
time and historical reports for
management analysis
CIS IVR - Integrated Interactive
Voice Response System comes
with unlimited number of Auto
Attendant greetings, busy
announcements
CIS VL - Integrated Voice Logger
for call quality monitoring
CIS OD - Integrated OutBound
Dialer for telemarketing, tele-
surveys and collection campaigns
CIS CB - Integrated Call Blending
increase agents productivity and
utilization rate
CIS - Soft Wall Board
CIS CTI
Integration for CRM Screen Pop
and Data Base Routing
CIS CM
Management
lookup and append notes to the
contact
CIS KB
Knowledge Base Management
FAQs,
Technical
Requirements:
- English
- Printers
- Tech Support
CIS CTI - Computer Telephony
Integration for CRM Screen Pop
and Data Base Routing
CIS CM - Integrated Contact
Management for quick contact
lookup and append notes to the
contact
CIS KB - Integrated easy to use
Knowledge Base Management for
FAQs, Sales, Marketing and
Technical Support Information
Best Match Agent with skills set :
English + Printers + Tech Support
PAGE3
4. www.accordiasolution.com
ACCORDIA SOLUTIONaccentuates communications
All-in-one Communications Suite
Unlike the conventional solution that
has a silo approach with disparate
systems that leads to bad interfacing,
data duplication, operational
inefficiency, and high total cost of
ownership, Accordia CIS is developed
with an integrated approach that
minimizes what use to be a very high
integration cost. To serve today's
multi-contact customer, Accordia CIS
all-in-one approach leverages
seamless component integration, and
offers next-generation capabilities for
inbound, outbound and blended
campaigns for customer support,
telemarketing or collections in contact
centers.
Accordia CIS Increases Call Center
Agent Productivity - Accordia CIS
provides a fully integrated contact
management solution that empowers
your agents to deliver competitive
customer service, lowers operating
costs, increases agent efficiency and
effectiveness, and helps you make the
most of every customer interaction.
With Accordia CIS, you have a
powerful assortment of features,
capabilities and applications to meet
all of your call center needs.
SOLUTIONaccentuates communications
Minimum Servers Requirements
Server:
Intel Xeon Quad Core, 8 GB RAM,
2x500GB HD, Supported OS: RHEL or
CentOS
Client PC:
1 GB RAM, Mozilla or Google Chrome
Web Browser
To learn more about Accordia CIS Call
Center Solutions, please contact
Busi
Flexible, Scalable, Integrated
Accordia CIS contains highly flexible
applications that leverage your
investments in other productivity
initiatives. Accordia CIS contact center
application provides rich and reliable
functionality specifically targeted at
improving customer interaction
management in a contact center
environment.
Accordia CIS Benefits
Improve call-routing flexibility:
Skills based routing capabilities ensure
calls or contacts are routed to the
suitable agent with the skills that
best match callers’ needs in a timely
manner avoiding unnecessary call
transfer.
Reduce costs, increase efficiency
By improving call routing efficiency
couple with a set of comprehensive
real time and statistical reports helps
call center manager in resource
planning
Deliver personalized service
With Caller ID and account number
presented to the call center agents
based on callers input to Accordia
Interactive
phone number identification by
the telcos, caller’s name and
information can be retrieved
automatically via computer
telephony integration (CTI) to
screen-
or Accordia Contact
screen.
IMPROVE CUSTOMER INTERACTION
WITH
MINIMUM COST
Minimum Servers Requirements
Application & Database
Server:
Intel Xeon Quad Core, 8 GB RAM,
2x500GB HD, Supported OS: RHEL or
CentOS. Database: MySQL
Client PC:
1 GB RAM, Mozilla or Google Chrome
Web Browser
To learn more about Accordia CIS Call
Center Solutions, please contact
your Accordia Client Executive
or Accordia Authorized
Business Partner or email us at
sales@accordiasolution.com
Accordia Solution
All Rights Reserved
Interactive Voice Response or
phone number identification by
the telcos, caller’s name and
information can be retrieved
automatically via computer
telephony integration (CTI) to
-pop a CRM application
or Accordia Contact Management
.
NTERACTIONS
MINIMUM COST
PAGE4