Organization / Workplace

Location

Occupation

Industry

Telecom / Mobile

Website

About

Focused on billing and support services (BSS), but working across business functions within telecommunications to unify data sources and extract greater value from corporate data. Interested in ways of applying data that help to improve the customer experience, reduce churn and find new revenue streams. Also interested in helping partner organisations develop effective innovation processes, finding fast tracks to new product and service development. My latest innovations are around Shared Subscriber Profile, for example setting minimum pre-paid balances to determine data connection speeds; higher balances get faster connections, supporting customer satisfaction and increasing revenue s...