Improving Performance through Knowledge Management and Collaboration
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Presentation given at Performance Support Symposium; using knowledge management, social learning and collaboration for improving individual and organizational performance
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Improving Performance through Knowledge Management and Collaboration
- 1. Accelerating Performance Support through Collaboration and Knowledge Management Andrew Muras 817.481.2997 andrew.muras@baesystems.com 1 Sept 2013 BAE SYSTEMS, INC. September 2013
- 2. Andrew Muras: Accelerating Performance Support Through Collaboration and KM 3 What’s your plan? Social Learning Collaboration Knowledge Management Web 2.0+
- 3. 13 September, 2013/Unclassified 4 The World of Work is Changing
- 4. Andrew Muras: Accelerating Performance Support Through Collaboration and KM Quick Exercise 5
- 5. Re-thinking Collaboration Improved communication & collaboration through social technologies could raise the productivity of interaction workers by 20-25%
- 6. Andrew Muras: Accelerating Performance Support Through Collaboration and KM7 S&P 500 Market Value Intangible Assets 1975 17% 2009 81% Soure: Ocean Tomo
- 7. Andrew Muras: Accelerating Performance Support Through Collaboration and KM Business Learning Problems
- 8. Andrew Muras: Accelerating Performance Support Through Collaboration and KM 9 Transforming our Learning Focus Experiential Learning Social Learning Formal Learning 3 Es: Experience : Exposure : Education 10%20%70% 90% Learn & Develop Through Experience Learn & Develop Through Others Learn & Develop Through Structured Courses & Programs = Experiential & Social Learning & Development Jennings 70-20-10 Forum Previous Focus
- 9. Andrew Muras: Accelerating Performance Support Through Collaboration and KM 10 Our Services Framework Jane Hart C4LPT
- 10. Andrew Muras: Accelerating Performance Support Through Collaboration and KM 11 What to do & What not to do
- 11. Andrew Muras: Accelerating Performance Support Through Collaboration and KM Learning at the Speed of Business 12
- 12. 13 Working Out Loud “What do I know that others need to know?” September 2013
- 13. Andrew Muras: Accelerating Performance Support Through Collaboration and KM Quick Exercise 14
- 14. Andrew Muras: Accelerating Performance Support Through Collaboration and KM Potential for Knowledge Loss 25-34 35-44 45-54 55-64 65+ Recruiting New Hire Training OnBoarding Success Planning ID of Key Leaders Mgmt & Leadership Development Critical Talent Mgmt Capturing & Sharing Knowledge Mentoring Bersin & Associates Workforce Demographics 15
- 15. Andrew Muras: Accelerating Performance Support Through Collaboration and KM 16 A Simple Process for Knowledge Transfer Average Cost Savings per KC Team = $167K
- 17. Andrew Muras: Accelerating Performance Support Through Collaboration and KM Social Network Analysis 18 Org Chart Real life! HR COE network Use for: Communication networks Succession planning Human capital assessment Human capital development
- 19. 20 Expertise Location LinkedIn knows more than you APQC,2013 September 2013
- 20. 21 Our Strategy Year 1 Pilots and Quick Wins Year 2 Expansion Efforts Year 3 Culture of Collaboration
- 21. 22 September 2013 10 At Bats to Prove Yourself