7. Do it right and
the payoffs are BIG
“The greater the relative percentage of
interaction workers in an enterprise, the more
competitive it is within its peer group.”
2x Better Financial Performance with
Higher Knowledge Management Maturity
Improved communication & collaboration through social technologies
could raise the productivity of interaction workers by 20-25%
10. Potential for Knowledge
Loss
25-34 35-44 45-54 55-64 65+
Recruiting
New Hire Training
OnBoarding
Success Planning
ID of Key Leaders
Mgmt & Leadership
Development
Critical Talent Mgmt
Capturing & Sharing
Knowledge
Mentoring
Bersin & Associates
Workforce Demographics
11. 11
A Simple Process for
Knowledge Transfer
Average Cost Savings per KC Team = $167K