Abhishek Kumar Agarwal is an experienced project manager and business analyst with expertise in marketing, operations optimization, and strategic planning. He has over 8 years of experience working for companies like Backpacker Panda Holidays, MetLife, and Tata Consultancy Services. Currently, he is the manager of marketing strategies and operations improvement at Backpacker Panda Holidays, a startup travel company.

1. 1
Abhishek Kr. Agarwal
Mobile: +91- 9654398525
Email: abhishekagg.eng@gmail.com
(n.linkedin.com/in/abhishekagarwal84/)
PROFILE SUMMARY:
 Expertise on Project Planning& Management, Scope Management, Strategic Planning, and Optimizing
operations costs and efficiency via various Lean Six sigma methodologies & practices.
 Proficient in Marketing (offline and online- SEO and Social)
 Experience in developing stakeholder/Customer grievance redressal/feedback strategies based on analysis via
CRM.
 Proficient in formulating market-entry strategies with exposure to international market.
 An enterprising individual with excellent analytical, communication and inter-personal skills.
 Proficient in Business requirement gathering, Data analysis and business process reengineering and Agile
Methodology via tools such as CRM, QlikView, SPSS and QTP with nearly 3 years of experience in Quality
Assurance, Software development and testing.
ORGANISATIONAL EXPERIENCE:
 May 2016 - Backpacker Panda Holidays Pvt. Limited:
(A start-up in travel and accommodation industry commenced on Oct’15, has successfully embarked on its journey to provide low cost
accommodation to travelers/backpackers at European Styled Hostels/Dorms in India)
Roles & Responsibilities:
 Planning, developing and implementing effective Marketing strategies for Customer awareness, acquisition and
retention
 Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner
organizations
 Evaluating marketing campaigns and monitoring competitor activity with use of BI tool such as Sisense and
marketing tools such as Pipe drive (CRM)
 Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters.
 Responsible for optimizing Customer acquisition cost via effective Vendor and cost management.
 Increasing Operational effectiveness via lean practices such as Value stream mapping
 August 2014 - MetLife Global Operations Support Centre Ltd., Noida(U.P.) as – “Manager- Governance & Strategic
Planning”
Clients: MetLife Insurance Pvt. Ltd.
Roles & Responsibilities:
 Lead, govern and managed project for setting up of CoE center for MetLife Operations from initiation to
build-out stage in Latin America.
 Responsible for governing Strategic Initiatives by MetlLife Insurance via Quarterly Business Reviews, Metric
and process analysis via Microsoft Project Plan.

2. 2
 Responsible for enhancing the operational efficiency and effectiveness via process automation and
implementing lean practices.
 Responsible for creating monthly project review reports for BoG.
 Risk Management: Responsible for Identifying, monitoring and escalating risks and issues. (Prepared a
DRACA risk framework for tracking functional, enterprise and cross-functional risks while governing a project
worth $45M for US client)
 Escalation Management- Responsible for escalating critical issues with potential impact to business &
project.
 Auditing: Responsible for auditing various enterprise domains (HR, IT & Security, CRE) for the purpose of
ensuring that the business processes and operations are as per expected quality levels.
Highlights:
 BSI Certified Auditor: Proficient in auditing various business’ processes/functions as per CMMi and ISO
standards.
 International Business Management
November 2013 – January 2014; Company: Jinkai Automobile Company Pvt. Ltd., Quingdao, China
 Played key role in productivity improvement initiatives: plan of action for ERP implementation, intranet portal,
and Cost-benefit analysis (Activity Based costing & Value Stream mapping)
 Developed India market entry strategy for the company to expand business in India in the Automobile parts
segment.
 Experienced in Customer relationship management: Managing Chinese clients to improve sales .
 Tata Consultancy Services Ltd., New Delhi as – “System Analyst“
June 2008 – April 2013; Clients: Telecoms, Aviation, and Govt. of India.
Roles & Responsibilities:
 Expertise in Software testing and Quality Assurance for client applications (Web-based, One Siebel, etc.) and
services of various Telecom and e-Governance projects.
 Reviewed requirements for testability & usability to create business functionality documents (High level
design), test plan, test schedule, test estimation and test strategies for applications.
 Coordinated with the upstream and downstream internal teams and clients to gather the business
requirements, and for the timely and efficient delivery of the project through Agile Methodology.
 Groomed associates to enhance their testing skills, and understanding of client applications and business
expectations.
 Proficient in Process Automation/optimization – automated end-to-end Quality testing process.
Highlights:
 “Service-Commitment award” by TCS for improving process efficiency of project for client Tata
Communication Ltd.
 HP- Quick Test Professional- 9.0 certified.
EDUCATION:
 (June’ 2013- April’ 2014)

3. 3
o One year full-time Residential Executive PG Diploma in International Business from Indian Institute of
Management (IIM), Shillong.
 (May’ 2004- May’ 2008)
o B.Tech. (Electronics & Communication) from Jamia Millia Islamia University, F/O Engg. & Tech., New
Delhi with 7.2 CGPA.
KEY SKILLS:
 Proficient in:
 Analytical tools: SPSS, Qlikview, CRM, Excel, CAPSTON (Business Simulation tool), Quick Test
Professional
 Technical skills: PL/SQL, Core Java, C, C++
 Utilities: MS (Office Suite, Excel, Word and PowerPoint)
 Operating System: All flavors of Windows and LINUX
EXTRA CURICULLAR:
 Served as an active member of ‘Cultural committee’ at IIM Shillong and organized various cultural events
including an Inter-College Cultural fest (‘Pradiyan’) at IIM Shillong.
 Organizer of various social activities for an NGO - "Maitree" (TCS group), and received appreciation certificate
for my efforts from esteemed members of Maitree.
 Coordinator for technical events in the college as a member of IEEE organization and CSI organization
 Stood among top five in “Enmetier Business Idea” IEEE competition held in Jamia Millia Islamia University.
AREAS of INTERESTS: Business Operations & Consulting, Business Analytics and Strategy.
PERSONAL DETAILS:
Father Name – Mr. Rajendra Kumar Agarwal;
Name – Abhishek Kumar DOB – 21/11/1984; Gender – Male Marital Status – Single;
Nationality: Indian Languages: English, Hindi, & Chinese Mandarin; Hobby: Music (playing guitar)