Raja K has 9 years of experience in operational management, customer support, people management, internet research, and online marketing. He is currently a Team Leader for Online Marketing Services at Ugam, where he leads planning and implementation of competitive intelligence projects, monitors project budgets, and oversees daily production. Previously, he held roles as Team Leader for Statistical Quality Control and Internet Research, and has also worked as a Customer Care Associate and Research Analyst. He holds a Bachelor's in English Literature and an MBA in International Business.

1. Raja K
: 98427 99282
: personalmail.raja@gmail.com
: in.linkedin.com/in/rajakay
About me A Self-starter, who applies individual initiative to get the job done, and also a
Results-driven professional with extensive practice in Operational Management,
Customer support, People Management, Internet Research and Online
Marketing. Experience in In-depth understanding of emerging technologies and
the commercial applications.
Total 9 years
Experience:
Present Ugam: Providing Competitive Intelligence and Enriched
Company Online Product Content for the Retail and Media
Industries since 2000 (www.ugamsolutions.com)
Current Team Leader – Online Marketing Services
Profile November 2011 – Till date Ugam Interactive, Ugamsolutions, Coimbatore
Responsibilities as a Team Leader
 Lead the planning and implementation of Competitive Intelligence projects
 Monitoring and Controlling project budget
 Oversees the daily department production activity and facilitates departmental
Work-flow
 Provide direction and support to the Production team
 Quality assurance in all the areas of deliverables
 Constantly monitor and report on progress of the project to all stakeholders
 Present reports defining project progress, problems and solutions
 Implement and manage project changes and interventions to achieve project outputs.
 Project evaluations and assessment of results
Achievements:
 From Operational end, led the “Holiday Insights 2013” campaign which gained
a massive response among the Top Online Retailers and Brands across the
world.
Rewards & Recognitions:
 Won Individual & Team Spotlights for successful implementation of “Holiday
Insights 2013 Campaign” for the period of Oct’13-Dec’13(Internal Rewards &
Recognition Program of Ugam)

2. Team Leader – Statistical Quality Control
November 2011 – July 2012 Ugam Solutions, Coimbatore
Responsibilities as a Team Leader - SQC
 Draft quality assurance policies and procedures
 Evaluate adequacy of quality assurance standards
 Devise sampling procedures and directions for recording and reporting quality data
 Review the implementation and efficiency of quality and inspection systems
 Document internal audits and other quality assurance activities
 Investigate customer complaints and non-conformance issues
 Collect and compile statistical quality data
 Develop, recommend and monitor corrective and preventive actions
Previous Team Leader (Internet Research - KPO)
Experiences June 2009 – November 2011 GetFriday, Bangalore
Responsibilities as a Team Leader
 Reviewing Team’s Performance on Daily basis to ensure their Quality of work and
Productivity
 Conducting One-to-One to review their performance
 Communicating the team about their KPI’s & KRA’s and guiding them to achieve the
same
 Providing team with the company’s vision and the objectives of all projects
 Co-ordinating with the HR team in selection process
 Keeping the team focused and on track with achieving their targets consistently.
Internet Research Analyst
January 2007 – June 2009 GetFriday, T.T.K Services Pvt. Ltd, Bangalore
Responsibilities as a Research Analyst
 Performing in-depth data analyses via traditional and advanced methods
 Researching various industries including Real Estate, E-Commerce etc...
 Developing reports of findings, representing data graphically and summarizing the
complex findings.
 Provide information to help companies determine their position in the marketplace.
 Collect and analyze data on customer demographics, preferences, needs, and buying
habits to identify potential markets and factors affecting product demand.

3. Customer Care Associate (Telecom sector)
October 2004 – December 2006 Aircel Limited,
Coimbatore, Tamilnadu
Responsibilities as a CCA
 Handling a Team of 10 to 12 members and responsible for their individual
performance.
 Providing training to the Trainees about the Process and Product.
 Attending calls per hour
 Maintaining Zero rotating time
 Handling customer queries & complaints
 Giving reversion to the customers on specific issues
 Presenting reports on the response of the customers.
Skills
 Competitive Intelligence
 Secondary Market Research
 Customer Engagement
 Keyword Research
 Project Management
 Blogs Maintenance
 Online Marketing
 Networking Fundamentals
Education Bachelor of English Literature
Alagappa University,
Directorate of Distance Education
Karaikudi, Tamilnadu
M.B.A – International Business
Alagappa University,
Directorate of Distance Education
Karaikudi, Tamilnadu
Hobbies Surfing Internet and News Channels
Declaration I, K. Raja, hereby declare that the above information is true to the best of my
knowledge and belief.
[K. RAJA]