1. SHAHZAD SHAFI
+91 989 520 7850
shafi.shahzad@gmail.com | www.shahzad-shafi.com
https://www.linkedin.com/in/shehzi | i.shehzi
Souhait, Fort 2nd Cross Road, Kasaragod, Kerala, India
Summary
Innovative and result oriented Business Analyst with 4 years of experience, skilled in requirements organization and
operational efficiency. Exercises root cause analysis to identify issues, develops cost effective and high performance
technology solutions to meet challenging business demands. Expert in all facets from conceptual design through
documentation, implementation, quality check, user training and enhancement. Multitasker with fewer channel
conflicts and greater client loyalty. Seeking a permanent position in a challenging environment that requires my skill set
to help the growth of the firm's business.
Skills
Requirements Analysis | Joint Application Development | Business Analysis Planning and Monitoring | Business Process
Improvement | Solution Verification | Strategic Planning | Predictive Modeling | Project Management | Service
Oriented Architecture | Gap Analysis | Quality Assurance | User Acceptance Testing | CRM Workflow | Presentation
Development and Design | User Stories | Mock-Ups | Use Cases | Software Development Life Cycle
Tools and Frameworks
Microsoft Dynamics CRM | Microsoft Project | Microsoft Visio | Microsoft Visual Studio | Microsoft SharePoint |
Microsoft Outlook | Balsamiq | Microsoft SQL Server | Microsoft Excel | Microsoft Access| Microsoft PowerPoint |
Microsoft Word | Keynote | MySQL | HTML5 | CSS3 | JavaScript | Bootstrap| Photoshop | Illustrator
Work Experience
IT Business Analyst October 2013 - Present
Qapfy IT Solutions Mangalore, India
Established liaison relationships with numerous business partners and technical clients, interpreted business needs and
system specifications. Analyzed business processes to develop custom solutions and provided technical expertise to
improve performance and reduce costs. Conducted stakeholder interviews, brainstorming sessions and other project
meetings, formulated innovative solution and developed business cases. Communicated project milestones, progress,
risks, issues and concerns throughout the software development life cycle. Developed user guides, training materials,
release notes and conducted demos.
 Led a cross-functional team of 15 from different geographies.
 Increased the revenue of a client by 10% by developing a CRM and marketing module.
 Managed the development of an ERP which increased client’s operational efficiency by 15%.
 Managed multi-tier application projects, which was developed in J2EE, .NET, HTML, PHP, iOS and Android.
 Managed documentation of functional requirements, business requirements, requirements management plans,
test plans and test cases.
 Acted as a liaison between stakeholders and technical team to articulate needs, issues and concerns.

2. Experience (continued)
Lead Web Designer October 2012 - October 2013
Qapfy IT Solutions Mangalore, India
Led a team of designers from design conceptualization to implementation of various projects ranging from simple
websites to complex e-Commerce platforms for this technology consulting firm. Maintained a liaison relationship
between clients and the designers and developers. Performed project documentation, testing, debugging and
integration of web applications.
 Orchestrated a team of 11 designers for projects ranging from e-Commerce websites to e-Learning platforms.
 Amplified the efficiency of my team after introducing the productivity application, Asana.
 Translated business requirements into intuitive user interfaces.
 Developed wireframes and design components for new web initiatives and implemented them.
 Collaborated with internal team and marketing team to drive the look and feel of client websites.
 Followed up with clients on project status and updates.
Web Designer / Co-founder September 2011 - September 2012
Teqcis Kasaragod, India
Co-founded this web startup and developed a realty portal. Conducted market survey and pitched MVP to potential
customers. Designed and developed websites and User Interfaces for clients.
 Played all the major roles including, leading a startup, developing a UI for the property portal and marketing.
 Worked on branding for clients.
 Reviewed and checked the quality of websites.
Education
Bachelor Of Engineering Computer Science September 2007 - April 2011
Srinivas Institute of Technology Mangalore, India
Interests
Traveling | Driving | Music | Reading | Games| Painting | Photography | Cooking