1. Shaunesa Prater
2371 Walden Glen Circle Apt D
Cincinnati, Oh 45231
513-418-7899
shaunesa@yahoo.com
Objective To obtain a position as a team-player in a people-oriented organization whereI can
maximize my customer-service and computersystems experience in a challenging
environment to achieve the corporate goals.I am highly motivated with a high-level of
patience and in search for a company that can benefit from my positive interaction and
technical skills. I also havethe ability to communicate and make appropriatedecisions in
a concisemanner.
Education Devry University
2015-Present
 Associates ofAppliedScience in Network Systems Administration
Experience Macys Credit and Customer Service/Credit Granting
June 2014-present
Answer calls from customers wanting to increase or decrease their credit limit, billing
and account inquiries, process sale referrals called in from sales associates.
Humana/Customer Care Specialist(Seasonal)
May 2013-April 2014
Assisted callers by finalizing theirenrollment from the Market Placeby processing their
payments, also provided verification ofbenefits to members and providers, transferred
calls to the correct department, and reviewed members benefits.
Internal Revenue Service/Clerk(Seasonal)
Jan.2013–May 2013
Communicate with customers, employees, and other individuals, Answer telephones,
direct calls,and take messages, Compile,copy, sort,and file records, go over adjusted
gross income with customers and pin numbers.
US Bank/ Data Entry/Mail Clerk(Seasonal)
April 2004- April 2012
Demonstrated duties organizing checks, payment vouchers and check and stamp
encoding for the IRS. Also did data entry while making corrections to checks and
payment vouchers.