This document discusses how to deliver automation at scale, including establishing demand, infrastructure, delivery methods, operations and maintenance, and future capabilities. It outlines key considerations like staffing roles, demand management beyond sales materials, setting up secure cloud-based infrastructure, standardizing practices, choosing resource models, monitoring bots, reporting metrics, and emerging technologies like artificial intelligence. The overall goal is providing a framework for organizations to successfully run large-scale robotic operations.

1. Thinking “At Scale”
John Cottongim
Automation Director, Mars

2. Thinking “At Scale”
Delivering automation at scale: From demand generation to running
a successful bot operation
Structure
Demand
Infrastructure
Delivery
Operations & Maintenance
Future Capabilities
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3. John Cottongim
Automation Director
Mars
COPYRIGHT © 2018 MARS, INCORPORATED

4. Team Roles
Staffing for Scale
Demand
Lead
Program
Management
Development
Lead
Infrastructure
Lead
Operations &
Support
COE Lead
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5. Demand Management
Moving Beyond the Sales Materials
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Executive StakeholdersRole of Demand Lead
Ease of EngagementBroad Communication
Channels

6. Infrastructure
Setting up hardware and software to enable reliable
and robust operations
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Automated access &
identity management
Cloud-based Enablement
Logging & Reporting
Infrastructure-as-Code
Security and Compliance
partnerships

7. Standardization
of practices
Delivery
Scaling quickly requires strategic decisions in resource models
Single
Vendor
Multi-Vendor
Federated
Self
Serve

8. Operations and Maintenance
How to manage, monitor and report on your growing robotic workforce
What are my
bots doing?
Standardized
Logging
Reporting
methods
Structure
automations to
communicate
Enterprise level
KPIs and Benefits

9. Future Capabilities
What is on the horizon of at-scale automation?
Scaled AI/ML deployment via: IQ
Bot, Chatbot, etc.
Improved shop-floor user interfaces
Industry standards and best practices
Improved fault tolerance and self-healing

10. Q&A