Automation Anywhere - Imagine New York 2019 - Entergy

1. Achieve Buy-In
And Scale In
Your Automation
Program
Integrating Digital Workers
Through Continuous Improvement

2. Andy has worked at Entergy for 23 years and currently leads the Robotic
Process Automation (RPA) program for the finance organization. In
addition to automation, Andy leads the implementation of a process
improvement framework across finance. His team provides mentoring,
coaching and training to team members involved in identifying and
implementing automation and process improvement ideas.
Prior to his current role, he held various leadership positions in Shared
Services and IT, including change management, process improvement,
telecommunications, data centers, enterprise architecture, and two
business unit CIO positions.
Prior to joining Entergy, Andy worked for Andersen Consulting (Accenture)
where he was an IT consultant for global, multi-industry companies.
Andy holds a B.S. in computer science from Louisiana State University and
an MBA from Tulane University.
Andy is a certified Automation Anywhere RPA trainer and an adjunct
instructor at Tulane University where he teaches a class in robotic process
automation. He is also the winner of the inaugural Automation Anywhere
Bot Games competition in 2018.
Andy Quick
Advisor, Process Improvement
Entergy
aquick@entergy.com
https://www.linkedin.com/in/andy-
quick-33369a1/

3. ENTERGY
$11.0
BILLION
GAAP revenues
$863
MILLION
GAAP net income
$48.3
BILLION
Total assets
13,688
EMPLOYEES

4. Intentionally integrate process improvement
and change management.
Lead with process improvement but
follow a “tweak” approach
Generate and sustain excitement as you go!
Key Learnings:

5. 1. Find broken processes that leaders want
to improve
2. Quickly map and tweak the process with
relevant stakeholders before automating
3. “Go Upstream” if you can. Value will
compound.
Best Practices:

6. Automation Journey
Within 7–10 years, a majority of entry
level jobs that primarily involve working on
a computer will be replaced by robots.

7. Benefits Achieved with RPA

8. As work shifts from humans to robots,
a “digital workforce” will emerge, mirroring
the human organization. Robots will be
“part of the organization.”

10. Companies that achieve long lasting
benefits at scale will integrate
continuous improvement and change
management practices into
their delivery model.

11. RPA
Delivery
Change
Management
Process
Improvement
Scale and
Success

12. “Let’s Automate Cost Tracking”
Analyst 1
Analyst 2
Analyst 3
Sends spreadsheet X
every day
Sends spreadsheet
Y every week
Sends spreadsheet
Z every three days
1. Accommodating every nuance would
make the bot huge
2. Excessive regression testing required
with changes
3. The automation would not be portable
across locations
4. Adding new locations would be difficult
5. Dilutes efficiency and quality benefits.

13. Step 1 Step 2 Step 3S
Let’s all agree to do step 2
the same way from now on…
Let’s eliminate step 3.
Hey! I’m upstream from the
process but if you could
automate my last step, it
would save me a lot of time
Step 0
1. The bot is much smaller
2. Making changes to the bot
is simpler
3. The bot can quickly scale
as locations are added
4. Benefits are 2-10x
“Let’s Improve Then Automate Cost Tracking”

14. Change Management…

15. 1.Help leaders identify and
develop new jobs
2.Waylay employee fears:
robots will improve careers not
destroy them
3.Focus on maintaining
enthusiasm vs. building buy-in
4.Help people understand RPA
benefits.
RPA & Change Management?

16. Thank You
Andy Quick
Advisor, Process Improvement
Entergy
aquick@entergy.com
https://www.linkedin.com/in/andy-quick-33369a1/