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![API Strategy : Metrics
• According to the Oxford Dictionary,
• metrics are “method[s] of measuring something, or the results obtained from this”.
Internal Metric
• User Type
• Traffic Source
• Type of data requested
• Access speeds
• Error reporting
• Function grouping
External Metric
• API and service adoption rates
• Redirection and publicly facing data
• Market trends and behavior](https://image.slidesharecdn.com/webinar-apistrategy-arewedoingitrightfinal-161212063152/75/Webinar-API-Strategy-Are-we-doing-it-right-25-2048.jpg)
Uploaded byKellton Tech Solutions Ltd
Webinar- API Strategy - Are we doing it right?
Kellton Tech Solutions, Inc. has undergone significant growth through multiple acquisitions and aims to be a leader in digital transformation and API strategy. The company focuses on offering innovative technological solutions across various sectors, with an emphasis on enhancing customer experience and operational efficiency. Their strategy emphasizes the importance of APIs in driving business innovation and market reach, backed by a disciplined team and extensive industry partnerships.
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Webinar- API Strategy - Are we doing it right?
- 1. Kellton Tech Solutions,Inc. Presented By: Ankit Malhotra Sr. Integration Architect API Strategy : Are we doing it right?
- 2. Our Values: • Incorporated •New management takes over led by Niranjan Chintam and Krishna Chintam • $ 10 MN • Acquired and merged Tekriti Software Private Limited, a software services company focusing on web/open source • Acquired SKAN DbyDx Software Private Limited, a mobility solutions company • $ 40 MN • Acquired Supremesoft Global Inc., and eVantage Solutions Inc., US based IT consulting companies • Acquired Vivos Professional Services LLC, a USA based focusing on life- sciences & healthcare space • 21st in Deloitte Technology fast 50 India 2014 • Selected among the ’20 Most Promising Travel & Hospitality Solution Providers’ and ‘Top 20 Enterprise Mobility Companies in India by CIO Review • $ 100 MN Run Rate. • Acquired ProSoft Technology Group Inc., a US based ERP, EAI Solutions company. • KLGAME was nominated in the finals of HYSEA Annual Summit and Awards 2015. • Acquired Bokanyi Group, leading US based cloud and analytics service provider. Our Mission: Our Vision: Offering infinite possibilities with technology To be “the trusted partner” of our clients Innovation Ownership Trust Speed Meritocracy Accountability Customer Centricity Milestones: FY 1993 FY 2009 FY 2013 FY 2015 FY 2017 About Kellton Tech Infinite Possibilities with Technology
- 3. Thought Leaders inTechnology Adoption: As an early entrant in IoT and SMAC, we provide innovative transformation solutions to the clients leveraging cloud ERP solutions, digital business platforms, and digital systems integration Focused on Design Thinking: We understand the importance of digital customer experience and operational excellence and explore infinite possibilities with the technology to deliver desired business outcomes. Disciplined and Experienced Team: We hire the best talent, leverage the best practices from design, development and implementation of systems of record, differentiation, engagement and insight. We Are: We Do: Digital Transformation BU Digital Connected Enterprise BU Enterprise Solutions (SAP) BU Systems of Engagement New apps built leveraging design thinking that provide next competitive advantage now and in the future. Systems of Differentiation Business Processes and Orchestration layers that provide competitive advantage. Systems of Record Standardized functions and processes across the organisation that provide predictability, consistency and optimization. KLGAMETM Who we are
- 4. Millions: Software we havedeveloped is being used by millions of people worldwide. 600: We have partnered with more than 600 innovative clients (39 Fortune 1000) in Healthcare, Retail, Insurance, Media, Software and Technology industries. 2 Million: We perform more than 2 Million hours of engineering work for our clients every year. 1100+ People: Headquartered in Princeton, NJ we have global delivery centers across US, UK, and India Our Numbers
- 5. Partial Customers byIndustry OthersFinancials Services Energy Utilities ManufacturingRetail
- 6. Digital Transformation andEnterprise Architecture Strategy – Advisory Services API / SOA / ESB Core Application Integration – API/SOA Strategy, Governance and COE BPM Solutions with Business Workflows, Rules, Analytics and Dashboards Distributed In-Memory Data Solutions for High Throughput and Low Latency Applications Real-time and Streaming Analytics Solutions in IoT and Big Data Applications SaaS Integration, Cloud Enablement and Hybrid Infrastructure Services Infrastructure Modernization, Continuous Integration / Dev-Ops Services and AMS Core Services Portfolio
- 7.
- 8.
- 9. Industry Solutions andDomain Expertise Banking and Finance Treasury Services – Payment and Forex Gateways SWIFT Integration Business Process modeling and Optimization in o Loan Origination o Account Opening o Risk and Regulatory Transportation and Logistics Fleet Management and Real-time On-Board Application services B2B and Vendor Managed Inventory Solutions Retail and Manufacturing ERP Integration Omni Channel Services Architecture PoS and eCommerce Integration Energy and Utilities Energy Trading and Power Scheduling RTO Integration and Market Participation Smart Grid Integration and enablement
- 10. Today’s Agenda Introductionof API Business Drivers & Technology Enablers The API Economy & Market Trends API Strategy Software AG : API Management Demo Q & A
- 11.
- 12. Evolution of APIs 1960-1980 •ARPANET •ATTP • TCP Sessions 1980-1990 • Point-to-point interfaces • screenscraping, • RFCs • EDI 1990-2000 • Message-oriented middleware • Enterprise service bus • Service oriented architecture 2000 – today • Integration as a service • RESTful services • API Management • Cloud orchestration
- 13. Why APIs? Survey byProgrammableWeb
- 14. Business Drivers &Technology Enabler API Extend customer reach and value Stimulate business and technical innovation Generate new revenues Support sales and marketing activity Mobility Social IoT Cloud
- 15. API Economy API Economy API API Business AssetsExposed as APIs Services consumed by Developers Innovative apps Delivering differentiated B2C, B2B, B2E experiences Kristin R. Moyer vice president and distinguished analyst at Gartner The API economy is an enabler for turning a business or organization into a platform. Building Blocks • Digital Business models • Business model platforms • Business ecosystems
- 16. Cont.. Opened its corecomputing infrastructure as Amazon Web Service (AWS), accessed via number of APIs Provide wide range to APIs that makes it easy to embed its Apps in various partner websites which drive traffic to other Google services. Coexist with virtually any CRM system, offering a competitive advantage by opening core services for partners to innovate and extend. Most visible example of business almost entirely based on API and an ecosystem of developer applications.
- 17. API Strategy :Are we doing it right?
- 18. API Strategy :Opportunities Identify new market for your data or functionality Team up with other suppliers for more value or reach new audience Leverage existing skills to gain advantage Lot of unexplored territory Mobile WebApp Enterprise Apps / Data Big DataPartners SaaS Things
- 19. API Strategy :Business Remember your objectives Think like consumers & look for the gap in your strategy Embrace the legacy Invest to shape the digital competition Focus on value Find complementary partners Lead change from the top
- 20. API Strategy :Design & Architecture Style What precisely the API will link? What system are bring exposed and where do they reside? Who are the target developers and what apps will they build? • SOA Related • Tools available • Not suitable for mobile WebServices (aka Tunneling) • Ideal for web and mobile apps • Familiar to most app devs • Adoptable over time Pragmatic REST (aka URI) • Highly web centric • Scalable and evaluable • Not familiar Hypermedia (aka True REST) • Appropriate for IoT and devices • Lightweight and dynamic • Not suitable for standard scenarios Event – Driven (aka IoT)
- 21. API Strategy :Design Tips Versioning Status Codes JSON Authentication Paginate Rate Limiting Caching Documentation
- 22. API Strategy :Initiative PRIVATE • Rationalized infrastructure • Reduced cost • Improved internal and operations. PARTNER • Value added services • Up sell • Must have for business partner PUBLIC • Delegated R & D • Increased reach traffic • New revenue stream API Models
- 23. API Strategy :Security and User Management User Management API Administrator API Consumer API Provider API Consumption Approver API User Registration Approver Identification • Who is making an API request? Authentication • Are they really who they say they are? Authorization • Are they allowed to do what they are trying to do?
- 24. API Strategy :Operation and Management •SLAs for error rates, latencies and performance based metrics •API Status at any time •Control connections •Implementation and Versions •Memory and Caching •Alert message with Incident details •API easy to use •Good documentation •Samples •People process and Technology •Help debug and resolve issues
- 25. API Strategy :Metrics • According to the Oxford Dictionary, • metrics are “method[s] of measuring something, or the results obtained from this”. Internal Metric • User Type • Traffic Source • Type of data requested • Access speeds • Error reporting • Function grouping External Metric • API and service adoption rates • Redirection and publicly facing data • Market trends and behavior
- 26. SoftwareAG : APIManagement • webMethods API Portal • webMethods API Gateway (New) • CentraSite • webMethods Mediator • webMethods Enterprise Gateway • webMethods Insight
- 27. Demo Publish APIfrom Designer to API Portal Import API from Swagger definition Publish API to Gateway and apply policy Kellton Tech Solutions Inc. Butterfield Rd, Suite 240, Downers Grove, IL, 60515
- 28. Kellton Tech SolutionsInc. Butterfield Rd, Suite 240, Downers Grove, IL, 60515
- 29. Thank You! • Thanksfor your interest in Kellton Tech. • We look forward to answering all your questions! Kellton Tech Solutions Inc. Butterfield Rd, Suite 240, Downers Grove, IL, 60515
Editor's Notes
- #3 Kellog + Wharton = Kellton, Infinite Possibilities with Technology = Kellton Tech, Publicly traded, Kellton Tech Solutions Limited. NSE: KELLTONTEC
- #4 We are the trusted advisors of our clients. We build mission critical, revenue generating, customer facing, enterprise class, consumer grade applications. Mission Critical: The systems that are nerve centres of an enterprise Revenue Generating: The availability of these systems is critical for revenue booking or fulfilment of product/service delivery Customer Facing: unified experience for the clients Enterprise Class: High availability, scalability, performance and security Consumer Grade: Ease and intuitiveness in usage Our employees have been hired from best national and international institutions, i.e. IIT, IIM, NIT, NITIE, ICFAI Senior Management team has global experience working in mutliple countries
- #12 API is short of technically: an API describes how to connect a dataset or business process with some sort of consumer application or another business process. We are surrounded by applications which are build using APIs for example When you use facebook account to join another site, your login request is being routed via an API Or when we use share functions of an application in our mobile device, those apps are using apis to connect to twitter, instagram etc. APIs are the connectors that are doing the heavy work of moving data and performing specialized capabilities. Tool of Enterpreneurs
- #13 The idea behind APIs has existed since the beginning of computing; however in the last 10 years, they have grown significantly not only in number, but also in sophistication. They are increasingly scalable, monetized, and ubiquitous, with more than 12,000 listed on ProgrammableWeb, which manages a global API directory. 1960 – 1980 Basic interoperability enables the first programmatic exchanges of information. Simple interconnect between network protocols. Sessions established to exchange information. 1980-1990 Creation of interfaces with function and logic. Information is shared in meaningful ways. Object brokers, procedure calls, and program calls allow remote interaction across a network. 1990-2000 New platforms enhance exchanges through middleware. Interfaces begin to be defined as reusable services. Tools manage the sophistication and reliability of messaging. 2000-Today Businesses build APIs to enable and accelerate new service development and offerings. API layers manage the OSS/BSS of integration.
- #14 http://www.programmableweb.com/news/api-consumers-want-reliability-documentation-and-community/2013/01/07 A surprising 82% of respondents are API providers, which shows a continuing trend of developers being on both sides of APIs. The most common reason an organization is an API provider is for partnership opportunities. However, over half of respondents also find value in use within the organization, as well as powering mobile apps. One in three sell access to their API. Nearly 94% of the survey respondents are API consumers, using APIs to partner with external organizations and reduce development time, among other uses. Over 90% support REST and over 70% use some flavor of OAuth to authenticate users to APIs. The survey also asked about a number of factors that developers consider when consuming an API, with respondents rating them from not important to very important.
- #15 Any API will have its own unique value. Broadly speaking though, enterprises may use an API as a way to: Generate new revenue directly An API can be a direct source of revenue if developers are charged for access or if the interface is used to facilitate the in-house creation of pay-to-play applications or to enable ecommerce Extend customer reach and value APIs simplify the process of reaching new customers or increasing the value of current customers by offering existing services via new platforms and devices Support sales and marketing activities An API can also help a company to market its products and services by enabling the creation of the kind of engaging, immersive functionality associated with online marketing best practices Stimulate business and technical innovation APIs help organizations develop new systems, offerings and strategies because they reduce barriers to innovation by making it possible to implement ideas without changing backend systems
- #16 http://www.gartner.com/smarterwithgartner/welcome-to-the-api-economy/ Uber, for instance, is an example of a business built on a platform because it leverages Google Maps through an API to enable its entire business model of matching drivers who have a vehicle with passengers who need a ride. Walgreens offers an API for its in-store photo printing services that enables others to offer photo apps on its platform. It moves from being a photo printer to being a photo platform. Concept An industry vision seeks fundamental change that will affect many dimensions of the business and operations. Using APIs to turn a business into a platform involves three main building blocks: Digital business models – enable ecosystems of people, businesses and things to create value from outside in. Business model platforms – enable digital business by exposing existing enterprise assets like algorithms, information, resources and analytics. Business ecosystems – leverage the business model platform to create new solutions. A closer look at Figure 3-1 allows us to uncover the motivations of everyone involved in bringing an API to life as a way to help a business execute its strategy. API Value Chain The value chain starts with bisness assets (like information, product and services), some thing that a business want to allow others to use. Assets can range from product catalog, to geospatial maps to twitter posts to airlines status .If there is nothing of value in the business assets, the API will not succeed. It is vital to understand how exposiing the business assets will benefit the owner of the business assets’ The next step is to create an API to expose the business assets. API provider job is to desing the API so that the intended audiences can make the best use of it. Most of the time the provider is the same as the ower of the business assets but not always. Once the API is published, some population of developers will hopefully put the API to use to create apps. Once created, the application must then find its way into the hands of users. This means that the app must somehow be discoverable and obtainable by the intended user population. Some API providers offer app stores or other distribution and marketing assistance for this purpose. But in order to have value to a business, the apps created by the developers must be able to find their way into the hands of end users.
- #17 Amazon Web Services (AWS) provides on-demand computing resources and services in the cloud, with pay-as-you-go pricing. Google APIs is a set of application programming interfaces (APIs) developed by Google which allow communication with Google Services and their integration to other services. Examples of these include Search, Gmail, Translate or Google Maps. Third-party apps can use these APIs to take advantage of or extend the functionality of the existing services. Netflix’s well-known API program serves up diverse user experiences on over a thousand different hardware devices, providing metadata for content browsing and selection as well as streaming the resulting content. Such diversity means convenience and value for its customers and a large barrier to entry for new entrants in the space.
- #18 APIs are breaking out into more and more business arenas every day. The arguments we present in this chapter should help demonstrate to those outside the world of technology the importance of APIs. Additionally, the pace of change is faster than ever. Markets are changing so fast that you can’t spend enough time to calculate market size, conduct focus groups, plan, develop, launch because by the time you do, the market niche may be gone or fundamentally changed
- #19 APIs are transforming many industries. There are huge opportunities for APIs to make a serious impact or are already being applied in innovative ways. Many of these opportunities are emerging under what is known as the Internet of Things, which is the next evolution of Internet connectivity being applied to everyday physical objects, but also have huge opportunity to impact our lives.
- #20 It’s important to develop clear digital strategies with an eye on transforming the business. Then build the skills of employees to realize those more agile and effective strategies. Most organizations have great information about the products and services they offer. The savvy business will find ways to leverage their legacy systems and serve consumers in the hyper-connected world. Your company is likely to have existing processes and systems that can be leveraged through APIs. One simple strategy is to extend existing services into new digital channels. Growth strategies demand new approaches for attracting and retaining consumers with better offerings. Play out these new competitive dynamics on the consumer-facing side of the business, in sales, products or services, channels and experiences. The equation is simple. The difference between what consumers pay for a product or service and the perceived value of the product or service is referred to as surplus. Companies with a lot of consumer surplus win. Some value trends are convenience, customization, quality and brand reputation. Third-party solution providers can plug specific capabilities gaps and help manage the drive toward transformation. They have expertise and resources needed to implement new strategies. Most firms use a partner for at least one component of their digital strategy. A successful digital agenda starts with a company’s leadership. Employees look to their leaders as technological advocates and an example of digital fluency. Executives should be able to articulate the value of digital technologies to the organization’s future.
- #21 Your chosen style will depend on your technical constraints, business goals and developer preferences. Be careful not to fall into the trap of adopting a “fashionable” style if it is not appropriate for your specific context. At the same time, try to pick a style that will prove scalable and adaptable over the long term, as your resources change, your user audience grows and the very nature of online networking evolves.
- #22 Even when you just started developing your product and are not sure if you will ever have the chance to create the next version of your API, version your API. It comes at no cost and will make it so much easier to add that new version when your product succeeds. If you have a successful product, you will almost always have to adapt your API interface and thus need to release a v2 of your API! HTTP provides you with a great mechanism to tell your API consumers if their request was successful or not: Use these status codes correctly and provide your consumers with useful information. There used to be a time where passing POST data as url-encoded was cool. But it is not any more. Do not consider XML – we do not live in the 90s and SOAP isn’t cool either. When possible, use JSON to send data to your endpoints. This makes any request more readable and can be assembled much easier by the consumer.
- #23 APIs enable businesses to funnel data and services across their organisation and to their wider network of suppliers, partners and end customers. Understanding and identifying the different benefits and limitations of Private, Partner and Public APIs is a conversation currently being held amongst industry stakeholders all around the world. It is a conversation being picked up by existing businesses outside of the internet and Cloudbased startup circles. Private API are used internally to facilitate the integration of different application and systems used by a company Partner API are used to facilitate communication and integration of software between company and its business partners API allow public to publicly expose information and functionalities on one or various systems and application to third parties.
- #25 The best API design in the world falls flat if the experience of the people who use the implementation is substandard. In a sense, operations is really about making sure that users of the API have a positive experience and are happy with the API’s performance. This positive experience will ultimately carry on to your end users, generating greater value to your business.
- #26 So now that we know what a metric is, why is it so important to APIs? Metrics, and by extension API Metric Analysis, are invaluable tools for the modern business. Metrics can be used to develop new processes, create a fundamental understanding of the product and targeted consumer, drive a holistic understanding of your manufacturing process and methodology of delivery, and create opportunity to monetize and optimize your API. Internal Metrics are those that are derived from data captured by internal web servers, user feedback forms, and trends observable through internal systems. These include: User type: Is the consumer a repeat user or new user? Days since last session: How long ago was the API last used by repeat users? Traffic sources: Are functions within the API being called through your own web application or a third party application? Function grouping: How often a user calls a certain function along with other functions. Types of data requested: Is your server serving media requests, plain text requests, or other types of requests more often than others? Access speeds: How quickly is your system responding to requests? Where is the bottleneck? Service requests: How often are some services being requested? Are there any services that are never requested? Error reporting: How often does a user report an error with the system, and what is the specific error? These metrics are derived through the use of processes and applications that originate outside of the API developer. While internal metrics are concerned more with the functioning of the actual API and overall system, external metrics focus more on the community and potential user bases. These metrics may involve third-party systems:
- #27 CentraSiteCatalog all assets, from services to APIs and their related assets. Provides asset governance. webMethods API GatewaySecurely expose your APIs to third-party developers, partners and other consumers for use in web, mobile and Internet of Things (IoT) applications. With webMethods API Gateway you can easily create APIs, define Service Level Agreement (SLA) policies, and seamlessly publish your APIs to webMethods API-Portal. webMethods API-PortalPromote and document your REST and SOAP APIs. Manage access to your APIs. Collect analytics to better understand your visitors and how they are using your APIs. With webMethods API Cloud, Software AG's API portal is now available as a hosted service. webMethods Enterprise GatewayProvide DMZ security for back-end services and APIs. Authentication, flexible security rules and threat protection at the network edge. webMethods InsightGain real-time visibility into service transactions. Easily find root-cause location of SLA violations, exceptions and other service processing problems. webMethods MediatorEnforce policies, monitor SLAs, perform traffic management, collect analytics, and product alerts and events for downstream processing.