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- 1. Verizon RPA Automation Anywhere Journey to the Cloud Leveraging AWS
- 2. How Did We Get Started and More Importantly…GET GOING! 3 Month Multiple Team Bot Building Pilot Program • This effort led to realizations that this was much more than just getting another application up and running. Governance/Security/Legal – Structure around bot ideation (use cases) and full vetting process. • Bot Use Case Management - Inventory/ROI calculator/Maintain Digital Org Structure/Workflow approver & contacts/Legal & Security Questionnaire/Audit document repository Training – Ensure bot developers had proper training to get started and be productive prior to receiving creators CoE - Established for platform and infa support. Service Now ticketing, issue tracking and built in work flows. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
- 3. Digital Finance–Executive Dashboard (Dummy Data) Leader Roll-Up 1Q-2Q Progress (as of 4/9/19) Utilization Rate (UR) Total Hours EOY Trend Hard Hours EOY Trend Total Hours Target Hard Hours TargetBots Total Hours Hard Hours Bots Total Hours Hard Hours J. Doe Accounting 196 246,852 170,823 51 120,804 60,454 79% 445,388 222,886 450,000 225,000 K. Smith R. Palmer AP 144 126,977 60,154 41 20,437 11,699 81% 75,349 43,133 205,000 110,000 A. White FP&A 84 51,960 12,560 13 18,890 3,409 39% 69,645 12,569 115,000 65,000 T. Wong P. Harding M. Ryan Payroll 260 232,408 140,883 141 116,230 71,412 69% 428,525 263,287 425,000 260,000 O. Salerno Tax 80 180,613 60,412 30 97,564 36,979 46% 360,037 136,337 390,000 150,000 W. Butler Treasury 102 80,656 15,878 47 26,913 5,660 31% 99,225 20,868 165,000 75,000 - Other 56 170,026 79,316 23 80,039 19,840 76% 295,093 73,147 250,000 115,000 922 1,089,492 540,026 346 480,877 209,453 60% 1,773,262 772,227 2,000,000 1,000,000 YTD Hours vs EOY Trend Over Targets < 10% Off Trend > 10% Off Trend > 25% Off Trend > 50% Off Trend 1st Life to Date Values Year to Date Values Utilization Rate LTD End of Year Trends End of Year Targets Other Key Metrics to Consider: - Run Rate (Bot estimated annual value at 100% UR / 12) - New Value EOY Targets vs Accumulated Value EOY Targets 2nd 3rd Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
- 4. AWS Services Consumed Availability Zone #1 https:/ Entry URL security group C: drive volume Data (D: Drive) volume (EBS) Amazon EBS snapshot EC2 instance Control Room App KMS encryption keyApplication Load Balancer security group RDS SQL Server • Control Room – 3 node cluster EC2 instance using Windows 2016 Server AMI • Database - RDS SQL Server • Creator/Runner – EC2 Instance using Windows Desktop Image AMI • AWS Security Group • IAM Policy and KMS Encryption • EBS Volume and Snapshot, S3 Bucket • Elastic Load Balancer – App LB for Control room application cluster S3 Bucket security group C: drive volume Data (D: Drive) volume (EBS) EC2 instance Creator/Runner App KMS encryption key S3 Bucket Amazon EBS snapshot Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
- 5. AWS Automation Anywhere Instances AWS Instance layout along with AWS VPC, Availability Zone and Security Groups Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Availability Zone – us-east-1a App security group DB security group LOBn AA Runner 1 Virtual Private Cloud Availability Zone – us-east-1a LOB2 AA Runner 1 LOB3 AA Runner 1 LOB1 AA Runner 1 . . . . . LOBn AA Runner 2 Availability Zone – us-east-1b LOB2 AA Runner 2 LOB3 AA Runner 2 LOB1 AA Runner 2 . . . . . LOBn AA Creator 1 Availability Zone – us-east-1a LOB2 AA Creator 1 LOB3 AA Creator 1 LOB1 AA Creator 1 . . . . . LOBn AA Creator 2 Availability Zone – us-east-1b LOB2 AA Creator 2 LOB3 AA Creator 2 LOB1 AA Creator 2 . . . . . AA Control Room Node 2 AA Control Room Node 3 AA Control Room Node 1 RDS AA Control Room DB
- 6. AWS Re-Hydration – Control Room Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Node 1 - Oct Node 2 - Nov Node 3 - Dec Node 0 – Oct Node 1 - Nov Node 2 - Dec Node 3 - Jan Node 1 - Nov Node 2 - Dec Node 3 - Jan Node 1 - Nov Node 2 - Nov Node 0 - Nov Node 1 - Nov Node 2 - Dec Node 1 - Nov Node 2 - Dec Non Prod Prod January Node 1 - Nov Node 2 - Dec Node 3 - Jan Node 0 - Nov Node 1 - Dec Node 2 - Jan Node 3 - Feb Node 1 - Dec Node 2 - Jan Node 3 - Feb Node 1 - Nov Node 2 - Dec Node 0 - Nov Node 1 - Dec Node 2 - Jan Node 1 - Dec Node 2 - Jan Non Prod Prod February 1st 15th 30th 1st 15th 30th Node 1 - Sep Node 2 - Oct Node 3 - Nov Node 0 - Sep Node 1 - Oct Node 2 - Nov Node 3 - Dec Node 1 - Oct Node 2 - Nov Node 3 - Dec Node 1 - Sep Node 2 - Oct Node 0 - Sep Node 1 - Oct Node 2 - Nov Node 1 - Oct Node 2 - Nov Non Prod Prod December 1st 15th 30th Rehydration of Control Room will be done by removing a node (RED) out of the cluster and introducing a new node (GREEN) with latest AMI.
- 7. Summary Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 1. Strategic program alignment and governance with enterprise partners 2. Development of deep data analytics and key performance indicators 3. Establishment of streamlined process for federated bot development model 4. Implement security / legal / risk engagement and control a. Required audit review and documentation along the journey 5. Automate infrastructure provisioning and assignment per request a. Service Now b. Jenkins infrastructure builds within AWS c. Manual control room assignment/provisioning for the time being. d. Automated usage checks to ensure resource utilization - re-claim unused assets. 6. Validate savings targets are met and adjust accordingly for proper ROI