IBM Center for Applied Insights Study.
Presented by Susanne Hupfer and Armen Najarian, IBM Pulse, Las Vegas, Feb. 2014.
Find out how forward-thinking enterprises are leveraging Software-as-a-Service (SaaS) to propel their businesses forward. Hear the results of new research from the IBM Center for Applied Insights and a global survey of over 800 Business and IT decision-makers driving SaaS and cloud adoption decisions. The study reveals that over 80% of respondents embrace SaaS to enhance the customer experience, enable more strategic business decisions, and accelerate internal and external collaboration. Learn how leading companies are using SaaS as a competitive advantage across the enterprise.
Embracing SaaS: Strategies of Winning OrganizationsArmen Najarian
Find out how forward-thinking enterprises are leveraging Software-as-a-Service (SaaS) to propel their businesses forward. Hear the results of new research from the IBM Center for Applied Insights and a global survey of over 800 Business and IT decision-makers driving SaaS and cloud adoption decisions. The study reveals that over 80% of respondents embrace SaaS to enhance the customer experience, enable more strategic business decisions, and accelerate internal and external collaboration. Learn how leading companies are using SaaS as a competitive advantage across the enterprise.
Sponsor presentation about the 2010 Gartner Application Architecture, Development & Integration Summit (Nov 15-17 in Los Angeles) www.gartner.com/us/aadi
Embracing SaaS: Strategies of Winning OrganizationsArmen Najarian
Find out how forward-thinking enterprises are leveraging Software-as-a-Service (SaaS) to propel their businesses forward. Hear the results of new research from the IBM Center for Applied Insights and a global survey of over 800 Business and IT decision-makers driving SaaS and cloud adoption decisions. The study reveals that over 80% of respondents embrace SaaS to enhance the customer experience, enable more strategic business decisions, and accelerate internal and external collaboration. Learn how leading companies are using SaaS as a competitive advantage across the enterprise.
Sponsor presentation about the 2010 Gartner Application Architecture, Development & Integration Summit (Nov 15-17 in Los Angeles) www.gartner.com/us/aadi
We expertise in providing solutions using - Groovy, Grails, J2EE, Liferay, Pentaho, Magento, Drupal & Joomla.
This document discusses our capabilities in the area of Groovy and Grails Development.
The CX Webinar " Creating Meaningful Customer Experience with Unified CS Solution" was organized by CRMIT Solution in association with Oracle on December 3, 2013.
This Webinar which had the major participation from US region was delivered by Duane Nelson, Customer Experience Strategist, Oracle.
Typically, most business have silo systems stitched in whole or pieces. This webinar was to showcase a Unified Solution covering multi channel approach to extend a meaningful customer experience
Digital innovation being demanded by every business unit is transforming IT’s role to that of the main driver of new growth initiatives, prompting a shift in perspective and strategy for CIOs that begins with a well-planned and executed approach to managing customer identities. While legacy IAM might seem like a natural starting point for meeting this challenge, customer identity and access management (CIAM) has significantly different requirements and outcomes when compared to employee-facing IAM.
CRM Options for Enterprise Nonprofits - Blackbaud CRM SolutionsHeller Consulting
Watch the webinar here:
http://teamheller.com/webinar-blackbaud-crm-options/
For over 30 years, Blackbaud’s CRM solutions have helped nonprofit organizations raise more money and build lifelong support with their constituents. If fact, with over 28,000 active clients, Blackbaud is a household name, with few in the nonprofit industry who haven’t worked with one or more of their products. In this presentation, nonprofit experts from Blackbaud will join Heller Consulting in a free webinar to share their solutions designed to power social good.
This is our third webinar in the “CRM Options for Enterprise Nonprofits” series. In this session, the Blackbaud team will outline the unique features and outcomes capabilities of their suite of CRM, engagement, fundraising tools.
Keith Heller, founder and Chief Strategist of Heller Consulting, will also share insights on CRM best practices for enterprise nonprofits based on his 20 years of advising and leading organizations on their CRM journey.
AI in SaaS Benefits applications implementation and development.pdfmahaffeycheryld
Features of an AI SaaS Product
An AI SaaS (Software as a Service) product combines the power of artificial intelligence with the flexibility and scalability of cloud-based services to deliver advanced solutions across various industries. Here’s a detailed description of the key features that define an effective AI SaaS product:
1. Scalability and Elasticity
One of the primary features of an AI SaaS product is its ability to scale seamlessly. The cloud infrastructure supports dynamic scaling, allowing the system to handle increasing workloads without compromising performance. Elasticity ensures that resources are allocated efficiently, adapting to fluctuating demands and optimizing costs.
2. Advanced Data Analytics
AI SaaS products leverage sophisticated data analytics to process and analyze vast amounts of data. These tools utilize machine learning algorithms to uncover patterns, trends, and insights that drive informed decision-making. Advanced analytics features include predictive analytics, which forecasts future trends, and prescriptive analytics, which suggests optimal actions based on data analysis.
3. Personalization and Recommendations
Personalization is a core feature of AI SaaS products. By analyzing user behavior and preferences, AI algorithms tailor content, services, and recommendations to individual users. This enhances user engagement and satisfaction, leading to higher retention rates. Recommendation engines are commonly used in e-commerce, streaming services, and content platforms to suggest products, movies, or articles that align with user interests.
4. Automation and Workflow Optimization
Automation capabilities streamline routine and repetitive tasks, freeing up human resources for more strategic activities. AI SaaS products can automate various processes, such as customer support through chatbots, data entry, scheduling, and reporting. Workflow optimization features improve efficiency and reduce operational costs by automating complex workflows and decision-making processes.
5. Real-Time Processing and Insights
Real-time data processing is essential for applications requiring immediate analysis and response, such as fraud detection, customer interactions, and IoT systems. AI SaaS products offer real-time insights, allowing businesses to react swiftly to changing conditions. These features are crucial for maintaining competitiveness and enhancing operational agility.
6. Natural Language Processing (NLP)
NLP enables AI SaaS products to understand, interpret, and generate human language. This feature is pivotal for applications like virtual assistants, chatbots, and sentiment analysis tools. NLP enhances user experience by providing intuitive and context-aware interactions, enabling seamless communication between the system and users.
https://www.leewayhertz.com/ai-in-saas/
We expertise in providing solutions using - Groovy, Grails, J2EE, Liferay, Pentaho, Magento, Drupal & Joomla.
This document discusses our capabilities in the area of Groovy and Grails Development.
The CX Webinar " Creating Meaningful Customer Experience with Unified CS Solution" was organized by CRMIT Solution in association with Oracle on December 3, 2013.
This Webinar which had the major participation from US region was delivered by Duane Nelson, Customer Experience Strategist, Oracle.
Typically, most business have silo systems stitched in whole or pieces. This webinar was to showcase a Unified Solution covering multi channel approach to extend a meaningful customer experience
Digital innovation being demanded by every business unit is transforming IT’s role to that of the main driver of new growth initiatives, prompting a shift in perspective and strategy for CIOs that begins with a well-planned and executed approach to managing customer identities. While legacy IAM might seem like a natural starting point for meeting this challenge, customer identity and access management (CIAM) has significantly different requirements and outcomes when compared to employee-facing IAM.
CRM Options for Enterprise Nonprofits - Blackbaud CRM SolutionsHeller Consulting
Watch the webinar here:
http://teamheller.com/webinar-blackbaud-crm-options/
For over 30 years, Blackbaud’s CRM solutions have helped nonprofit organizations raise more money and build lifelong support with their constituents. If fact, with over 28,000 active clients, Blackbaud is a household name, with few in the nonprofit industry who haven’t worked with one or more of their products. In this presentation, nonprofit experts from Blackbaud will join Heller Consulting in a free webinar to share their solutions designed to power social good.
This is our third webinar in the “CRM Options for Enterprise Nonprofits” series. In this session, the Blackbaud team will outline the unique features and outcomes capabilities of their suite of CRM, engagement, fundraising tools.
Keith Heller, founder and Chief Strategist of Heller Consulting, will also share insights on CRM best practices for enterprise nonprofits based on his 20 years of advising and leading organizations on their CRM journey.
AI in SaaS Benefits applications implementation and development.pdfmahaffeycheryld
Features of an AI SaaS Product
An AI SaaS (Software as a Service) product combines the power of artificial intelligence with the flexibility and scalability of cloud-based services to deliver advanced solutions across various industries. Here’s a detailed description of the key features that define an effective AI SaaS product:
1. Scalability and Elasticity
One of the primary features of an AI SaaS product is its ability to scale seamlessly. The cloud infrastructure supports dynamic scaling, allowing the system to handle increasing workloads without compromising performance. Elasticity ensures that resources are allocated efficiently, adapting to fluctuating demands and optimizing costs.
2. Advanced Data Analytics
AI SaaS products leverage sophisticated data analytics to process and analyze vast amounts of data. These tools utilize machine learning algorithms to uncover patterns, trends, and insights that drive informed decision-making. Advanced analytics features include predictive analytics, which forecasts future trends, and prescriptive analytics, which suggests optimal actions based on data analysis.
3. Personalization and Recommendations
Personalization is a core feature of AI SaaS products. By analyzing user behavior and preferences, AI algorithms tailor content, services, and recommendations to individual users. This enhances user engagement and satisfaction, leading to higher retention rates. Recommendation engines are commonly used in e-commerce, streaming services, and content platforms to suggest products, movies, or articles that align with user interests.
4. Automation and Workflow Optimization
Automation capabilities streamline routine and repetitive tasks, freeing up human resources for more strategic activities. AI SaaS products can automate various processes, such as customer support through chatbots, data entry, scheduling, and reporting. Workflow optimization features improve efficiency and reduce operational costs by automating complex workflows and decision-making processes.
5. Real-Time Processing and Insights
Real-time data processing is essential for applications requiring immediate analysis and response, such as fraud detection, customer interactions, and IoT systems. AI SaaS products offer real-time insights, allowing businesses to react swiftly to changing conditions. These features are crucial for maintaining competitiveness and enhancing operational agility.
6. Natural Language Processing (NLP)
NLP enables AI SaaS products to understand, interpret, and generate human language. This feature is pivotal for applications like virtual assistants, chatbots, and sentiment analysis tools. NLP enhances user experience by providing intuitive and context-aware interactions, enabling seamless communication between the system and users.
https://www.leewayhertz.com/ai-in-saas/
Sumerian named as the rising saas star in capacity management globallySumerian
In February 2016, Independent research house Research in Action named Sumerian as the rising SaaS star in Capacity Management globally. Sumerian were ranked highest for customer satisfaction and price versus value across the industry and a the top vendor for Capacity Management strategy. Sumerian also ranked highest for customer satisfaction and price versus value across the capacity management and IT capacity planning industry.
How to Leverage Business Partners Migration to SaaS / CloudClub Alliances
This presentation was prepared as background material for 2009 Channel Focus Europe [22/23 october - see www.baptie.com].
In a session entitled "How to Leverage Business Partners' Migration to SaaS / Cloud", Loic Simon shared IBM's Club Alliances experience on leveraging business partners migrating to a SaaS/Cloud based business model.
After a quick summary of SaaS and Cloud challenges for Vendors and their Business Partners, he delivered a point of view on SaaS/Cloud distribution and influence channels and shared his hands-on experience as the leader of "Club Alliances" [www.cluballiances.com].
Club Alliances members leverage cloud computing, SaaS and BPO [business process outsourcing] models to promote and deliver business solutions, "as a service".
Their "Solutions as a Service" are typically powered by IBM IaaS [Infrastructure as a Service] or PaaS [Platform as a Service] components.
Aknowledgments : Among various materials borrowed from key specialists on the topic [thanks to all of them : Lustratus, Gilwell Group, Saugatuck...], Loic specifically leveraged some slides from presentations prepared by Philippe Martinez - Philmart - and Laurent Glaentzer - Lemon Operations, two members of Club Alliances who deliver their channel expertise to their fellow Club Alliances members.
Vendor Selection Matrix - Capacity Management - Top 15 Vendors in 2016TeamQuest Corporation
Independent analyst report on the top 15 vendors in capacity management software and SaaS. More than 1300 IT buyers of capacity management software were surveyed and more than 20,000 data points collected and evaluated. Vendors are ranked in terms of:
*Vision & Go-To-Market
*Innovation & Partner Ecosystem
*Company Viability & Execution Capabilities
*Differentiation & USP
*Breadth & Depth of Solution Offering
*Market Share & Growth
*Customer Satisfaction & Mindshare
*Price vs Value
TeamQuest was ranked #2 overall and has the highest scores for customer satisfaction and price vs value in the industry.
Software as a Service — Things to Know Before you Build a SaaS ProductAlaina Carter
Software as a service is a public cloud service model in which third-party providers launch the software on a subscription basis over the internet. SaaS offers a remote accessibility option, which is it's USP. Read more to know the things that you need to know before you build a SaaS product.
Under cloud cover: How leaders are accelerating competitive differentiationSusanne Hupfer, Ph.D.
By 2016, cloud will matter more to business leaders than to IT, according to research from the IBM Center for Applied Insights. This study – involving more than 800 cloud decision makers and users – shows that cloud computing can deliver far more than just efficiency. Forward thinkers are using cloud to gain significant competitive advantage – through strategic business reinvention, better decisions and deeper collaboration. And they have the business results to show for it.
The internet has enabled different delivery models for business software, such as Software as a Service (SaaS). The emergence of this model has led to an important decision for many companies: whether to “buy” on-premise software or “rent” their technologies through a SaaS vendor.
Similar to Embracing SaaS: Strategies of Winning Organizations (20)
The cognitive advantage for developers: Leading the charge on innovation with...Susanne Hupfer, Ph.D.
To understand how early adopters are taking advantage of AI, a recent IBM global study garnered insights from more than 600 decision makers worldwide, cross-industry, from IT to line of business, at various stages of cognitive adoption. We learned that organizations already gain major competitive advantage from their use of AI. They achieve a range of business outcomes–from customer engagement to productivity and efficiency and business growth. And a key strategy for many of these organizations making inroads with AI initiatives is to let their developers lead the charge.
The cognitive advantage: Insights from early adopters on driving business valueSusanne Hupfer, Ph.D.
Wondering how and why forward-thinking businesses are already adopting cognitive computing and artificial intelligence technologies? Curious about the top business challenges organizations are tackling with cognitive computing? The "IBM Cognitive Study," which surveyed 600 leaders and decision-makers from around the world, provides answers to these questions and more. About 70% of decision-makers say that cognitive computing is extremely important to their business strategy and success. Learn how smart companies are becoming cognitive businesses, and how they're already driving tangible results and ROI.
IBM Center for Applied Insights Study.
Hybrid cloud is the de facto state of IT. Leading organizations are blending traditional and cloud infrastructures to achieve better business outcomes—from reduced costs and improved productivity to business growth and digital transformation. What’s more, they’re using hybrid cloud to springboard to next generation activities that allow them to disrupt and capture new markets.
A study from IBM SWG developerWorks and IBM Center for Applied Insights. To gain a current global snapshot of how organizations are using big data and analytics, cloud, mobile, and social technologies, the IBM Center for Applied Insights conducted a survey of over 1200 IT and business decision makers. The study presents adoption and investment data for these emerging areas and also highlights skills and security challenges. Find out how a Pacesetter group exhibits market-driven, analytical, and experimental traits that allow them to capitalize on these emerging tech areas.
IBM Center for Applied Insights Study.
Presented by Susanne Hupfer, IBM Insight, Las Vegas, Oct. 2015.
Mobile is the new normal, and it enables enterprises to interact and engage with customers and employees in novel ways. But as mobile apps take center stage, development teams face enormous pressure, having to continually adapt to changing mobile technologies and user expectations. How do some development projects deliver great applications—meeting expectations, on time and on budget—when most don’t? According to an IBM Center for Applied Insights study involving 585 mobile development professionals, the secret lies in having both the right team and the right approach:
• Strong team with the right expertise
• Flexibility through cloud-based platforms and APIs
• Collaboration across the ecosystem
• Innovation through analytics
IBM Center for Applied Insights Study.
Presented by Susanne Hupfer, IBM InterConnect, Las Vegas, Feb. 2016.
Mobile is the new normal, and it enables enterprises to interact and engage with customers and employees in novel ways. But as mobile apps take center stage, development teams face enormous pressure, having to continually adapt to changing mobile technologies and user expectations. How do some development projects deliver great applications—meeting expectations, on time and on budget—when most don’t? According to an IBM Center for Applied Insights study involving 585 mobile development professionals, the secret lies in having both the right team and the right approach:
• Strong team with the right expertise
• Flexibility through cloud-based platforms and APIs
• Collaboration across the ecosystem
• Innovation through analytics
IBM Center for Applied Insights Study.
Presented by Susanne Hupfer, IBM InterConnect, Las Vegas, Feb. 2016.
Hybrid cloud is the de facto state of IT. The new IBM Center for Applied Insights study “Growing Up Hybrid: Accelerating Digital Transformation” examines how leading organizations blend traditional and cloud infrastructures to achieve better business outcomes—-from reduced costs and improved productivity to business growth and digital transformation. The study of 500 IT decision-makers worldwide also reveals how these organizations use hybrid cloud to springboard to next-generation activities that disrupt and capture new markets.
The Intelligent Enterprise: How Companies are Using Cognitive Computing to Dr...Susanne Hupfer, Ph.D.
Presented by Susanne Hupfer and Nancy Pearson at IBM World of Watson Conference, Oct. 2016.
Wondering how and why forward-thinking businesses are already adopting cognitive computing and artificial intelligence technologies? Curious about the top business challenges organizations are tackling with cognitive computing? The "IBM Cognitive Study," which surveyed 600 leaders and decision-makers from around the world, provides answers to these questions and more. About 70% of decision-makers say that cognitive computing is extremely important to their business strategy and success. Learn how smart companies are becoming cognitive businesses, and how they're already driving tangible results and ROI.
Star qualities: What it takes for mobile development projects to succeedSusanne Hupfer, Ph.D.
Mobile isn’t just here. It’s the new normal, and it enables enterprises to interact and engage with customers and employees in novel ways. But as mobile apps take center stage, development teams face enormous pressure, having to continually adapt to changing mobile technologies and user expectations. How do some development projects deliver great applications—meeting expectations, on time and on budget—when most don’t? The secret, it turns out, lies in having both the right team and the right approach.
To gain a current global snapshot of how organizations are using big data and analytics, cloud, mobile, and social technologies, the IBM Center for Applied Insights conducted a survey of 1,447 IT and business decision makers. The research shows that big data and analytics, cloud, mobile, and social are now mainstream, driving strategic opportunities for the enterprise. How are leading companies staying out ahead when everybody is jumping into the fray? Learn about three key characteristics that give them an edge.
20 Comprehensive Checklist of Designing and Developing a WebsitePixlogix Infotech
Dive into the world of Website Designing and Developing with Pixlogix! Looking to create a stunning online presence? Look no further! Our comprehensive checklist covers everything you need to know to craft a website that stands out. From user-friendly design to seamless functionality, we've got you covered. Don't miss out on this invaluable resource! Check out our checklist now at Pixlogix and start your journey towards a captivating online presence today.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Building RAG with self-deployed Milvus vector database and Snowpark Container...Zilliz
This talk will give hands-on advice on building RAG applications with an open-source Milvus database deployed as a docker container. We will also introduce the integration of Milvus with Snowpark Container Services.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
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In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
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* Step-by-step implementation guide
* Live demos with code snippets
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Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
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Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
2. 1
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole
discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be
relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver
any material, code or functionality. Information about potential future products may not be incorporated into any contract.
The development, release, and timing of any future features or functionality described for our products remains at our sole
discretion
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment.
The actual throughput or performance that any user will experience will vary depending upon many factors, including
considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve
results similar to those stated here.
Please note
3. 2
Today’s Speakers
Armen Najarian
Program Director, SaaS
Marketing GTM
Armen Najarian
Program Director
WW SaaS Category Marketing
armen@us.ibm.com
650-504-3430
@ArmenNajarian
Armen Najarian
Program Director, SaaS
Marketing GTM
Susanne Hupfer
Client Insights Consultant
IBM Center for Applied Insights
Susanne_Hupfer@us.ibm.com
617-693-8891
@cybersooz
4. 3
Cloud computing is a force for business growth;
Software as a Service (SaaS) is a fast-growing
segment within cloud
Leading organizations are using cloud to gain competitive advantage
SaaS is a key growth segment
within cloud**:
The Worldwide SaaS market is
forecasted to grow at a CAGR of 20.2%
in 2012-2017, growing from US$18.2
billion in 2012 to US$45.6 billion in
2017
Compared to peers,
these leaders are*:
79% more likely to rely on cloud to locate
and leverage expertise anywhere in the
ecosystem
136% more likely to use cloud to reinvent
customer relationships
170% more likely to use cloud-based
analytics extensively to derive insights
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
5. 4
To gain a deeper understanding of how organizations
approach SaaS, we surveyed 879 IT and line of
business (LOB) decision makers
10%
36%42%
12%
Respondent distribution
(Organizations that currently deploy SaaS, spanning six countries* and 23 industries)
C-level IT
Geography
43%
57%
Mature
markets
Growth
marketsLOB VPs,
Directors,
Managers**
Role
C-level
LOB**
40%
40%
20%
Organization size
(# of employees)
10,000+
2,500 – 9,999
<2,500
IT VPs,
Directors,
Managers
Growth markets surveyed: Brazil,
China, India, South Africa
Mature markets surveyed: UK, USA
*To smooth possible geographic distortions, responses were weighted based on
an IBM assessment of each country’s total IT spend.
**LOB functions surveyed: Marketing, Procurement, Supply Chain,
Sales/Commerce, Finance, Customer Service, Human Resources and Legal
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
6. 5
What is the #1 motivator driving SaaS adoption?
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
7. 6
Reducing costs is the #1 motivator driving SaaS
adoption, and many achieve it
Reduce TCO (vs. on-premise)
41%
SaaS was shown to reduce total
cost of ownership (TCO) of
applications
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
But what do enterprises accomplish with SaaS, even
more than reducing TCO?
8. 7
Even more enterprises are gaining competitive
advantage through SaaS
Almost half of enterprises are
also gaining competitive
advantage through SaaS
Gain competitive advantage
47%
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
9. 8
To learn from the leading organizations, we
segmented enterprises by level of SaaS adoption
and competitive advantage
8
Pacesetters (19% of the total) have the
highest level of SaaS adoption and are gaining
competitive advantage through these broad
efforts
Challengers (41%) have adopted SaaS more
narrowly, but are gaining competitive
advantage through their existing SaaS
deployments
Chasers (40%) are slower to adopt SaaS and
gain competitive advantage through it
Pacesetters
19%
* Based on # of application areas deployed as SaaS
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
*
10. 9
Pacesetters are motivated by higher-order values that
drive competitive advantage and market agility
Pacesetters (19%)Chasers (40% ) Challengers (41%)
Collaboration
Customer experience
Time to market
Reduced TCO
Application agility
Collaboration
How are Pacesetters gaining their competitive edge?
Top three
motivators
Segment
Reduced TCO
Application agility
Decision making
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
11. 10
Dispelling a myth, leadership isn’t achieved by LOB
circumventing IT. Pacesetters show the strongest
level of IT + LOB collaboration.
Pacesetters surpass Chasers
The power of collaboration
SaaS strengthens the
IT and LOB relationship
Strong IT and LOB
collaboration on SaaS
selection and deployment
Strong IT and LOB
collaboration around
SaaS security
+79%
70%
39%
71%
36%
35%
24%
+97%
+46%
Pacesetters Chasers
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
12. 11
In fact, Pacesetter IT and LOB tend to regard each
other as strategic partners on SaaS – one of two
essentials for achieving competitive advantage
+227%
+113%
72%
22%
37%
Pacesetters surpass Chasers
Fostering strategic partnerships
IT respondents view
LOB as a strategic
partner for SaaS
LOB respondents
view IT as a strategic
partner for SaaS
Pacesetters Challengers
66%
31%
54%
Chasers
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
13. 12
Pacesetters also align their organizations around a
cohesive enterprise-wide SaaS strategy – the other
key to competitive advantage
Strategic approach to SaaS
Has a mature and cohesive enterprise-wide SaaS strategy
SaaS is a critical piece of enterprise cloud strategy
SaaS provider is a strategic partner/advisor
+129%
+207%
+300%
46%
18%
56%
31%
12%
28%
48%
Chasers Challengers Pacesetters
% Pacesetters
surpass Chasers
71%
86%
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
14. 13
This approach enables Pacesetters to go beyond
enterprise efficiency – achieving deeper collaboration,
better decision-making, and market agility
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
15. 14
Pacesetters are experts at using SaaS to increase
self-service capability, optimize operations and
improve application agility
Enterprise efficiency
Increased self-service capability for applications
Optimized business processes and workflows
Improved application agility (flexibly deploy and
implement solutions)
+185%
+136%
+126%
36%
41%
41%
26%
31%
28%
70%
66%
Chasers Challengers Pacesetters
% Pacesetters
surpass Chasers
74%
(% using SaaS to achieve to significant degree)
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
16. 15
Pacesetters also use SaaS to increase collaboration
and improve core business relationships across their
organizations and ecosystems
Real world example:
SafeGuard World
International
This top provider of managed payroll and employment outsourcing needed to
support an aggressive global expansion strategy.
It used a SaaS-based collaboration, knowledge-sharing and social project
management solution that enables its worldwide teams to respond more
quickly and effectively to fast-breaking issues and opportunities.
Result: 20% reduction in implementation time
Deeper collaboration
Increased collaboration across organization and ecosystem
Improved core business relationships
+79%
+154%
37%
44%
34%
28% 71%
Chasers Challengers Pacesetters
% Pacesetters
surpass Chasers
61%
(% using SaaS to achieve to significant degree)
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
17. 16
SaaS enables Pacesetters to convert big data into
new insights and improve decision making
Real world example:
PAC2000A
An Italian retail giant needed to overhaul its manual price management system in order to
keep up with the competition.
It implemented a SaaS-based price optimization solution, which offered frequent analytics on
cost and competitive data. This changed PAC2000A from an organization that based pricing
decisions on “gut feel” to one that leverages analytics to make more informed decisions and
predictive forecasts.
Result: 2.4% increase in comparable store sales
Better decision making
Leveraged analytics across organization to turn big data
into insights +112%50%34% 72%
Chasers Challengers Pacesetters
% Pacesetters
surpass Chasers
Achieved better decision making
+157%41%28% 72%
(% using SaaS to achieve to significant degree)
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
18. 17
Finally, Pacesetters employ SaaS to unlock market
agility and become more responsive to market and
customer needs
Market agility
Increased innovation
Reduced time to market
Improved customer experience
+126%
+127%
+137%
40%
42%
47%
71%
68%
Chasers Pacesetters
% Pacesetters
surpass Chasers
66%
(% using SaaS to achieve to significant degree)
Changed organization’s business model
+137%44% 71%
Real world example:
Virgin Atlantic
A major carrier – with more than 9,000 employees, 41 aircrafts and carrying
5 million passengers/year – wanted to redesign its website to be more user-friendly.
It used a SaaS analytics solution to aggregate historical and current site usage
data to understand customer use and decision making, as well as gain insights
to transform the website. The airline has gradually released new pages and
continued to refine the site based on customer data.
Result: 10% increase in flight bookings, 7% increase in average booking value
29%
30%
30%
Chasers
30%
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
19. 18
Want to hone your own competitive edge through
SaaS?
Set ambitious objectives
Consider the full range of
benefits that SaaS could
help you attain.
• Where can you speed application
deployment and implementation?
• Which business processes could
be better optimized?
• How could broader, smoother and
more frequent collaboration inside
and outside your organization
improve results?
• Which teams could do a better job
by leveraging big data to inform
decision making?
Take a more strategic and
collaborative approach
Incorporate your SaaS
initiatives within an
enterprise-wide cloud strategy.
• What elements would round out
your current SaaS strategy?
• How could you better integrate
SaaS strategy into a broader
cloud strategy?
• Are you exerting just the right
amount of control over SaaS
deployment?
• What changes are needed to
keep your governance structures
current?
Broaden your collaborative
base
Multiply your chances of
success by encouraging close
IT and LOB collaboration.
• Are you leveraging the best minds
of IT and LOB for SaaS selection
and investment decisions?
• Where else could IT and LOB gain
from each other’s perspectives
and resources? SaaS
deployment? Security?
• How can SaaS help you tap
valuable expertise beyond your
organization?
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
20. 19
Take your SaaS Pulse today (it’s quick and painless,
we promise)
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
http://www.ibm.com/ibmcai/saas
21. 20
And see how you measure up to SaaS pacesetters
Source: IBM Center for Applied Insights Champions of Software as a Service:
How SaaS is helping companies secure powerful competitive advantage
For more info, visit: ibm.com/ibmcai/saas
23. 22
CEOs identify technology as the most important
external force impacting their organizations.
IBM CEO Study, 2004-2013
Technology Factors
2004 201220102006 2008 2013
2 222 2 2
3 333 3 3
4 444 4 4
5 555 5 5
6 666 6 6
7 777 7 7
8 888 8 8
9 999 9 9
1 111 1 1
Market Factors
Macro-economic Factors
People Skills
Regulatory Concerns
Socio-economic Factors
Globalization
Environmental Issues
Geopolitical Factors
24. 23
2
3
Accelerate your innovation
Accelerate your innovation with over 100 best-in-class software-as-a-service (SaaS)
applications and business process-as-a-service (BPaaS) capabilities, all delivered with the
enterprise-grade security, availability and elasticity you expect from IBM.
Accelerate business
process innovation
Deliver business analytics
at point of impact
Connect people with
collaborative business
networks
Tap into it.
More than 100 SaaS applications.
25. 24
Shared IT/LOB strategy encourages a collaborative
SaaS buying agenda.
Line of Business is closest to the customer. IT is ahead of the curve on technology.
By collaborating to address IT needs, they can jointly drive leadership and innovation
Innovative solutions
Security
Business Needs
IT Needs
Faster time to value
Up-to-date
capabilities
Always available Privacy
Scalability
Agility
Governance
Prevent “Shadow IT”.
Create a Collaborative IT
environment with a shared cloud
strategy, vision, and execution
plan.
26. 25
Social Business
Collaboration Suite
Human Resources
Talent Management
Learning and Certification
Employee Onboarding
Customer Care & Support
Engagement Advice
Experience Management
Client Success
Sales & Commerce
eCommerce
Performance Analytics
Quote Management
Marketing
Demand Generation
Campaign Analytics
Agency Collaboration
IT Operations
Service Management
Security
City Operations
Transportation Planning
Water Management
Utility Optimization
Legal
Contract Management
Risk Analytics
Document Management
Procurement
Contract Management
Spend Analysis
Strategic Sourcing
Finance
Reporting
Risk Analysis
Compensation Models
IBM lets you tap into Role-Based Cloud Suites.
27. 26
BPaaS solutions let you accelerate business process
innovation with security, availability, and elasticity.
Reinvent business
operations with Business
Process Management tools
Leverage industry
vertical solutions
Improve speed by
sourcing business
process expertise
Ready-to-use market-leading solutions
let you collaborate, capture process
knowledge, and improve your business in
under 48 hours.
Industry expertise and experience to
help you set policies, load data, and
customize your ready-to-use
applications.
On-premise expertise, insights,
analytics, and best-practices to improve
business processes and drive value.
• IBM Blueworks Live
• IBM Business Process Manager
• IBM SmartCloud Service Delivery
for electronics
• IBM Panorama
• IBM GPS – order to cash with AR
Collect
• IBM Payment Systems
• IBM GPS – recruitment process
outsourcing with Kenexa
28. 27
High-value applications: delivered at scale and
helping our clients innovate today.
300,000
global trading entities connected for IBM clients
180 Million
transportation management
transactions annually
5.5 million
daily transactions exchanged via IBM
B2B cloud
120 million candidate records on the Kenexa talent management platform…
…accessed daily by
80,000 candidates
and more than one million hiring managers
60,000 users of IBM digital marketing tools send 130
million monthly emails
29. 28
Broad coverage for front office roles with 8 SaaS suites
for the c-suite
Deep domain expertise across 18 industries delivered
through IBM Global Business Services
Availability in over 50 countries today
Customer-centric value with outcome-based subscription
models
Enterprise-grade security standards
Flexible deployment across private, public, and hybrid
cloud environments
Large and expanding global SaaS business
partner community
Why do the world’s leading companies rely on IBM
SaaS solutions?
30. 29
SocialBiz User Group socialbizug.org
– Join the epicenter of Notes and Collaboration user groups
Follow us on Twitter
– @IBMConnect and @IBMSocialBiz
LinkedIn http://bit.ly/SBComm
– Participate in the IBM Social Business group on LinkedIn
Facebook https://www.facebook.com/IBMSocialBiz
– Like IBM Social Business on Facebook
Social Business Insights blog ibm.com/blogs/socialbusiness
– Read and engage with our bloggers
Engage online
31. 30
Thank You! Please reach out with questions!
Armen Najarian
Program Director, SaaS
Marketing GTM
Armen Najarian
Program Director
WW SaaS Category Marketing
armen@us.ibm.com
650-504-3430
@ArmenNajarian
Armen Najarian
Program Director, SaaS
Marketing GTM
Susanne Hupfer
Client Insights Consultant
IBM Center for Applied Insights
Susanne_Hupfer@us.ibm.com
617-693-8891
@cybersooz