The document outlines a plan to improve processes at a music company. It defines problems like slow music releases and recruitment. Goals are to implement a new music system, reduce meetings from 40 to 1 per quarter, and hire new employees. Metrics like cycle time and engagement will be measured. An analysis will evaluate options to optimize workflows. The improved process will be controlled through monitoring goals like on-time deliveries and adequate printer toner. Results will be tracked to ensure performance improvements in errors, cycle time, and customer satisfaction over time.

1. Let’s work to be the best-
in class
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2. The Six Sigma Methodology
Define
Measure
Analyze
Improve
Control
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3. Project Problem and Goal Statement
Problem Statement:
Poorly coordinated music releases and slow improvement cycles. There’s also an
engagement rate of 40% which is very low measured compared to the average in our
industry. We are also having a bad heritage of the previous executive and processes are
poorly adapted to one another. Slow recruitment process.
Goal Statement:
Implement music 2.0 company wide, releasing better music in a simple less time-
consuming way. Reducing improvement cycles by stopping costly overhead and stop time-
consuming and useless meetings. From 40 meetings in a month, to 1 useful meeting in a
quarter (Quarterly meeting) and use a skype meeting 1 time a week.
Hiring new employees to fill the gap: Visual Designer and a Developer. Finally connect
processes by the extent of the other process. This will lead in a simple, dynamic and LEAN
work environment. Provide good content and make SOCIAL IMPACT on our fan base this
will increase the engagement rate to 90%. Invest more in attracting and retaining top
talents, by optimizing our HCM and focusing on Human Resource Development (HRD)
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4. Expected Results – Business Case
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Relevant Metrics:
Response Time (minutes, hours, days …) Cycle Time (minutes, hours, days …)
Downtime (minutes, hours, days …)
Correctness (of information or data) or Error Rate (%)
Efficiency (%)
Document Error Rate (%)
Availability (of systems) (%, Mean Time Between Failure, Mean Time to Repair)
Cost of Poor Quality ($)
Rework ($)
Improvement Targets:
100% reduction in cycle time
Increase System Availability from 95% to 100%
100% reduction on the improvement cycle
Increase engagement in the workforce from 90% to 100%
Operational/Strategic Impact:
Good music released faster, which means more releases in a quarter
An engaged, capable and effective workforce

5. Expected Results – Business Case
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Operational and Strategic Impact:
Hard Benefits: 1.82 FTE can be delivered. Wasted labor time spent on useless
tasks can be reduced by 100%.
Soft Benefits:
Improve customer satisfaction.
Improved service performance through less time loss in tickets including wait
time.

6. Project Plan
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27-nov 28-nov 29-nov 30-nov 1-dec 2-dec 3-dec 7-dec 8-dec 9-dec 10-dec 11-dec
Define 27-nov
Measure 27-nov
Analyze 28-nov
Improve 29-nov
Control 11-dec

7. Define
Measure
Analyze
Improve
Control
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8. Measure Baseline Performance
CURRENT
CIET or TICET: 200
Sigma Level: 3,5
GOAL
CIET or TICET : 5
Sigma Level: 6,0

9. Define
Measure
Analyze
Improve
Control
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10. Workflow Scheme
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11. Define
Measure
Analyze
Improve
Control
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12. Evaluation using Pugh Concept Matrix
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Pugh Concept Selection Matix
Alternative Concepts
Criteria Rating (1-10)
Extended
Contracts
PI Support
Material
Optimize
Process
On
Salesman
MBP
Link
Excel
Forms
Training
Timely Price Increase (CTQ) 10 + + + + + S
Contract Adherence (CTQ) 10 S + + + S +
Cost of Price Increase (Admin) 7 + - + S S -
Resources Required 4 + - S S S -
Rework Reduction 7 + S + S + +
Standardization/Automation of Process 7 S + + + + +
Customer Satisfaction 10 + + + S S +
Profitability 10 - + + + + +
Sum of Positives 5 5 7 4 4 5
Sum of Negatives 1 2 0 0 0 2
Sum of Sames 2 1 1 4 4 1
Weighted Sum of Positives 38 47 61 37 34 44
Weighted Sum of Negatives 10 11 0 0 0 11
Weighted Score 28 36 61 37 34 33

13. Optimized Workflow/Process
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14. Define
Measure
Analyze
Improve
Control
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15. Control Plan
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Process Name: Processing of fast and good music Date: 28-11-16
Control
Subject
Subject
Goals
Unit of
Meas.
Sensor
Frequency of
Measurement
Recording of
Measurement/
Tool Used
Measured
by Whom
Less Meetings 1 meeting in 4
months
Elapsed Time
- Calculate weekly P-Chart
Sorter/
Supervisor
Fast In time
delivery
No late deliveries
N/A Sorter 1 time a week N/A Superv
isor
Adequate Fax
Machine Toner
level to print
faxes
No late orders
due to fax
machine out of
toner.
N/A Sorter 4 Times per day N/A Sorter
Distribution of
faxed expedite
orders to
XCC's
Sort and
distribute all
submitted
Expedites
every 30 min
before
10:30AM.
Every 15 min.
10:30 to 12:00
Elapsed Time Clock/Watch
1 Delivery per
30 min, 1
Delivery per 15
min.
Sorter stamps
date/time of
distribution on
orders
XCC's
Usage of
Message
Board when
XCC is not
available
Return time of
XCC indicated
on message
board for every
absence >15
min.
Message
board used per
absence
Sorter
Check every fax
distribution
cycle
N/A Sorter
Elapsed Time
to Enter Order
XCC/Keyer
enters with-in
30 minutes of
receipt
(delivery by
Sorter)
Elapsed Time
Stamped time
and Computer Entry
Time
Whenever
performance
level drops
below 90% on a
given day
Data Collection
Form
Supervisor

16. Results Tracking Performance
0
200
400
600
800
1000
1200
1400
1600
AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17
PERFORMANCE
Errors Improvement DSO
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17. RECAP
 1 big meeting at the end of the quarter
 1 meeting a month
 Teambuilding regularly a month
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