UAE University's IT Services division underwent a transformation in 2005/2006, including: 1) The division was restructured to focus on customer support and take advantage of staff strengths, with a new leadership team promoting transparency. 2) Key accomplishments were upgrading campus networks, deploying new student and business systems, and expanding infrastructure. 3) Directions for 2006/2007 involve further improving support, implementing new applications, deploying an enterprise portal, and enhancing security.