Gnd Sales Presentation 2008 Usa
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GlobalNet Direct Sales is a services company founded in 1998 that specializes in designing, installing, and supporting Cisco Unified Contact Center systems. They work through channel partners and do not compete for end customers. They offer staff augmentation, shared risk/reward projects, and ongoing managed services like system updates and call routing changes. GlobalNet provides expertise in contact center software but not hardware, networking, or call management systems. They aim to enhance partners' offerings while maintaining independence and transparency in their work.
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"You can download this product from SlideTeam.net"
If your company needs to submit a Ecommerce Proposal Template Powerpoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3AQENPY
CT E Brochure
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Eduinfosystem
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- 1. GlobalNet Direct Sales presentation 2008 Providing professional services for the design, installation and support of Cisco Unified Contact Centers
- 4. Staff Augmentation Need resources with an expertise in the application aspect of Cisco UCC Enterprise or Express. GlobalNet resources are experts in Cisco UCC Express and Enterprise, Unified ICM, IP-IVR design, support and implementation. If you need to fill some gaps in your team for an upcoming or existing deployment then GlobalNet can help. Standard rate for Staff Augmentation - $125 USD per hour plus travel expenses if required to be onsite at the client’s location
- 5. Shared Risk Shared Reward Engaging GlobalNet at the presales stages can help you secure and close accounts. Our experts offer their services on a pro-bono basis to assist our partners in securing new business. All we ask in return is if the UCC Express or Enterprise deployment is won then GlobalNet will be awarded the application services portion related to UCC Express or Enterprise ICM and IP-IVR portion of the project. Standard rate for Shared Risk Shared Reward - $175 USD per hour plus travel expenses if required to be onsite at the client’s location.
- 6. Managed Services GlobalNet also offers UCC Express or Enterprise application Move Add Changes (MAC) services to new and existing clients. Working closely with our partners we develop a solution that will meet the clients needs. We also ensure that the pricing for these services meets our Cisco Partners and client’s requirements. Our rates vary depending on the customers needs. The next slide provides an example of our MAC based services.
- 7. Example of Managed Services (Enterprise MAC based) negotiable Adhoc Capability (Other Tasks) C015 negotiable New Product C012 negotiable New Agent Group Existing Product Aspect C011 negotiable Move Existing Agent Group from One Location To Another Aspect C010 negotiable New Agent Group New Product Existing Site Not Aspect C009 negotiable New Agent Group New Site Existing Product Not Aspect C008 negotiable Outside Vendor VRU Integration C007 negotiable Reroute 800# C006 negotiable Routing Change SUB / SID / CA or CSM C005 negotiable New Agent Group Existing Product Existing Site Not Aspect C004 negotiable Hours of Operations Change C003 negotiable Merge Agent Group C002 negotiable Production Support (Per 2 Week Period) C001 Fixed Rate Or Hourly Capability Title Capability #
- 8. Example of Managed Services (Express MAC based) negotiable Updating recorded prompts C007 negotiable Creating/adjusting supervisor reports C006 negotiable Adjusting Agent Desktop Data C005 negotiable Call Flow Changes (queuing logic, new menus) C004 negotiable Creating special treatment for holidays, certain hours C003 negotiable Adjusting hours of operations and treatment C002 negotiable Adjusting/Creating new Skills, Agents and Queues C001 Fixed Rate Or Hourly Capability Title Capability #
- 9. What we do and don’t do • We are experts on the application or software side of Cisco UCC Enterprise or Express. • We are ICM and IP-IVR experts and soon to be CVP experts. • We do not sell hardware or software licenses. • We are not a Cisco ATP or an AUC (instead we choose to partner with ATP’s and AUC’s to provide them with our services) • We are not Networking or Call Manager/Unity experts. We understand the integration Call Manager and Unity has with the software applications side of UCC Enterprise and Express but we do not do any Unity or Call Manager configuration.