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- 1. Services Catalog Navigable, PleaseClick icons with mouse in presenter mode Internal Only Do Not Share
- 2. We will makeyour life easier by giving you a world-class customer SERVICES experience using our methodology to make your deployment faster and your end users happier. © 2013 Citrix | Confidential – Do Not Distribute
- 3. Services Catalog Offerings TECHNICAL CONSULTING EDUCATION SUPPORT CitrixConsulting can help customers achieve the most efficiency, manageability and agility for their strategic IT initiatives. We provide a catalog of offerings suitable for any size business and budget. © 2013 Citrix | Confidential – Do Not Distribute Citrix Education provides a robust curriculum of instructor-led trainings, eLearning courses, and technical certification programs. Education aids in smoother implementations, better product knowledge, and superior support capabilities when our consultants are no longer onsite. Citrix Tech Support provides world class technical support which facilitates successful product implementations and ongoing maintenance for our customers and partners.
- 4. HOME CUSTOM OFFERINGS © 2013 Citrix| Confidential – Do Not Distribute PACKAGED OFFERINGS REMOTE OFFERINGS
- 5. BACK CUSTOM OFFERINGS A customoffering or statement of work strategically supports the assessment, design, and deployment of our customers’ infrastructure – no matter how complex. Custom offerings are most suitable for enterprise and mid market customers. Contact your Consulting Sales Manager to determine if this is the right engagement for your customer. MORE INFORMATION Find My Manager © 2013 Citrix | Confidential – Do Not Distribute
- 6. CONSULTING AREA MANAGERS BACK Area Name America– West – So-Cal America – West – North West Doug Patch Greg Davis America – Central – South Central America – Central Bobby Bateman Yangzhi Zhao America – North East America – North East America – North East John Bromfield Bridget Weinert Sam Soichet America – South East America – South East Ron Raitan Jose Nuñez America – Federal Kathryn Cutbert Canada – West Canada – East Luis Climaco Todd Hsu Latin America Ricardo Garcia Nordic Dimitrios Samorgiannidis MEA Elie Irani France Franck Pioche © 2013 Citrix | Confidential – Do Not Distribute
- 7. BACK PACKAGED OFFERINGS Packaged offeringsare for customers who do not need a full statement of work and want quicker time to value on their Citrix investment. Packaged offerings are best for mid market and SMB customers because their IT environments are usually less complex than our enterprise customers. FILE TK US SKUs Americas DESCRIPTIONS Offerings © 2013 Citrix | Confidential – Do Not Distribute FILE TK EMEA APAC
- 8. BACK REMOTE OFFERINGS Remote offeringsare most suitable for our mid market or SMB customers who might have smaller budgets and simpler IT environments than our enterprise customers. Citrix provides remote offerings to eliminate high costs and time needed to plan and provide onsite consultants. Time to value is almost immediate for these offerings. MORE INFORMATION XenMobile Quickstart © 2013 Citrix | Confidential – Do Not Distribute
- 9. BACK XENMOBILE QUICKSTART OFFERING XenMobileMDM Remote Quickstart is less expensive than and onsite consulting engagement and customers will see a quicker time to value on their Citrix investment. Our mobility consultants will install and configure XenMobile MDM in your environment in about eight hours. The Quickstart program is delivered remotely via web-based remote access tools by a certified XenMobile MDM expert. $1,500 USD SRP © 2013 Citrix | Confidential – Do Not Distribute
- 10. HOME CITRIX TRAINING PASSES © 2013 Citrix| Confidential – Do Not Distribute CUSTOM ON-SITE TRAINING SELF-PACED ONLINE TRAINING EXAMS & CERTS
- 11. BACK CITRIX TRAINING PASSES CitrixTraining Passes can be delivered as instructor led training or virtual instructor led training. CTP open enrollment classes are five days long and include course materials, labs, and any applicable exams. $5,000 USD SRP per training. ! ILT & VILT Catalog © 2013 Citrix | Confidential – Do Not Distribute
- 12. BACK CUSTOM ON-SITE TRAINING CustomOn-Site trainings deliver an intimate atmosphere for up to ten students, and the cost includes a trainer, course materials, labs, and any applicable exams. Contact your Education sales representative to help tailor trainings for your customers. $25,000 USD SRP per training. MORE INFORMATION CUSTOM ON-SITE © 2013 Citrix | Confidential – Do Not Distribute
- 13. BACK CUSTOM ON-SITE TRAINING InfoHere © 2013 Citrix | Confidential – Do Not Distribute
- 14. BACK SELF PACED ONLINE TRAINING SPO trainings allow customers to access their course(s) for thirty days and are available twenty-four hours a day from anywhere. SPO Trainings also include live lab environments. $3,750 USD SRP per training. ! SPO Training © 2013 Citrix | Confidential – Do Not Distribute
- 15. BACK EXAMS & CERTIFICATIONS Citrixcertifications and exams are solutions-based, reflecting the evolving needs of IT professionals and organizations. Citrix employees, customers, and partners can prove that they have the real-world skills and experience required to deliver successful Citrix solutions that maximize the value of Citrix and enhance their careers. ! Certifications © 2013 Citrix | Confidential – Do Not Distribute
- 16. HOME SOFTWARE SUPPORT © 2013 Citrix| Confidential – Do Not Distribute APPLIANCE MAINTANCE SUBSCRIPTION ADVANTAGE
- 17. BACK SOFTWARE SUPPORT Citrix SoftwareSupport provides technical support for software products and connects customers to the latest troubleshooting tools, techniques and resources they need to protect their Citrix investment. ! Software Support © 2013 Citrix | Confidential – Do Not Distribute
- 18. BACK APPLIANCE MAINTANCE Citrix ApplianceMaintenance provides technical support to diagnose and resolve issues encountered with appliance hardware, the latest software upgrades and replacement of malfunctioning appliances to minimize customer downtime. ! Appliance Maintenance © 2013 Citrix | Confidential – Do Not Distribute
- 19. BACK SUBSCRIPTION ADVANTAGE Subscription Advantagegives customers access to the latest product version updates made available during their membership term. These updates include major changes to the product architecture and updates to the feature set of a product. ! Subscription Advantage © 2013 Citrix | Confidential – Do Not Distribute
- 20. BACK TECHNICAL RELATIONSHIP MANAGER CitrixTechnical Relationship Manager provides complete account management with proactive services. This service may be added to any software support or appliance maintenance agreement. MORE INFORMATION TRM © 2013 Citrix | Confidential – Do Not Distribute
Editor's Notes
- #3 We enable our customers to experience end to end success with our technologiesWe maximize customer investments by exceeding their most complex business needsWe make any customer successful using Citrix technologiesWe make our customers’ lives easier by giving them a world-class customer experience, delivering faster deployments through enabling, guiding, supporting and monitoring their environment, and making their end users happier so theyrealize the maximum value of your Citrix investment.Give us your goals and we will give you our solutionWe will take you on a best practice journey that’s customized for your environmentWe will make your life easier, your deployment faster, and your end users happier.We will make your life easier by giving you a world-class customer experiencedelivering faster deployments and making your end users happier so you canrealize the maximum value of your Citrix investment.1. **We will make your life easier by giving you a world-class customer experience using our methodology to make your deployment faster and your end users happier.We will make your life easier by giving you a world-class customer experience using our methodology to make your deployments faster and making your end users happier so you canrealize the maximum value of your Citrix investment.2. You will see the maximum success of your Citrix investment and the quickest time to value by partnering with our experienced consultants and using our proven methodology.You will see maximum success in your Citrix investment and the quickest time to value by investing in our proven consulting methodology.We will help you gain the quickest time to value and make your end users happier by using our proven consulting methodology.
- #6 DimitriosSamorgiannidis - Manager, Consulting, Nordic +46 8 587 400 14ElieIrani Manager, Consulting Services, MEA +971 (4) 3911023Franck Pioche Manager, Sales Services France +33 01 49 00 33 83
- #7 DimitriosSamorgiannidis - Manager, Consulting, Nordic +46 8 587 400 14ElieIrani Manager, Consulting Services, MEA +971 (4) 3911023Franck Pioche Manager, Sales Services France +33 01 49 00 33 83
- #9 Might need an XM iconThe XenMobile MDM Remote Quickstart offering is less expensive than and onsite consulting engagement and customers will see a quicker time to value on their Citrix investment. Our Mobility Consultants will install and configure XenMobile MDM in your environment in about eight hours. The Quickstart program is delivered remotely via web-based remote access tools by a certified XenMobile MDM expert.MDM Remote QuickStart: $1,500
- #10 Might need an XM iconThe XenMobile MDM Remote Quickstart offering is less expensive than and onsite consulting engagement and customers will see a quicker time to value on their Citrix investment. Our Mobility Consultants will install and configure XenMobile MDM in your environment in about eight hours. The Quickstart program is delivered remotely via web-based remote access tools by a certified XenMobile MDM expert.MDM Remote QuickStart: $1,500
- #11 Citrix Education adds value for our customers by providing a robust curriculum of instructor-led trainings, eLearning courses, and industry-recognized technical certification programs. We educate our customers and partners to aid in smoother implementations, better product knowledge, and superior support capabilities when our consultants are no longer onsite.
- #13 Citrix online does not have a tab for private training, but it is a big portion of what they do.
- #14 Need to ask Citrix Education for a proper link to point to besides the online catalog.
- #17 Citrix Tech Support provides world class technical support which facilitates successful product implementations and ongoing maintenance for our customers and partners.TRM Description: