This document provides an overview of 60K, an outsourcing company that provides multilingual customer service. It discusses 60K's recognition and awards for customer service excellence, ISO certification, services provided including language support and recruitment, technological solutions, and differences from other companies including a focus on transparency, trust, and over-delivering for customers.

1. Delivering ISO Certified Multilingual Multichannel Award Winning Customer Service at Affordable Prices

3. We Bring Value Greater EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortisation, and Restructuring or Rent Costs ) Benefits of partnering with 60K include:

5. During the past few years 60k has achieved continuous improvement in the Customer Services provided to Be. The new strategies and innovative approach have enabled Be to reap the rewards and obtain the Gold Medal in the Think Broadband Awards 2010. Think Broadband have examined nearly 200,000 ratings recorded by their users from the beginning of 2010 to the end of the year and have seen a clear indication of the quality that Be show in customer service. (Link: http://www.thinkbroadband.com/news/4592-customer-service-awards-2010.html ) Premium Customer Service Delivery

6. Premium Customer Service Delivery BE Broadband (O2) O2 PlusNet Sky Broadband TalkTalk Broadband Virgin Media The above graph is a www.ThinkBroadband.com continuous benchmark on the levels of customer service maintained among the highest rated broadband providers in the UK. For a second consecutive year 60K delivers the best customer service for our client – O2 owned BE Broadband.

8. We Are ISO Certified In May 2010, just two years after the company was established, 60K acquired ISO 9001:2008 certification. The Quality Management System integrated as well as the full process lifecycle: from signing LoI to service delivery were ISO qualified by Quality Austria.

9. Priorities

10. Why Bulgaria?

11. Services We Provide

12. Services We Provide

13. Linguistics – a Shrinking World

14. Language Support We continuously upgrade our database of nearly 1,000 people with both technical knowledge and foreign languages

15. Recruitment – Our Staff Are Your Staff!

16. Account Management

17. Implementation – Smooth & Seamless

18. Implementation – Structured & Controlled

19. We have developed our internal technical solution, which includes number of different modules working in perfect harmony. Some of the benefits using our solution: Technological solutions

20. Premises

21. Portfolio

22. Why are we different? 60k is the fruit of a dream. We have created an environment of trust and respect. Our transparency and love for the work we do make our Customers feel that we are an extension of their businesses. We give no less than what we expect to receive. We set high challenges for ourselves and help our Customers meet and exceed their goals. We under commit and over deliver. We tell the truth.

23. Mission Statement "60K promises you innovation and service excellence from a company you can trust. Our quality policy is to provide only the most reliable, responsive and cost-effective products and services that meet or exceed customer expectations . We are committed to operational excellence, reliable service levels and believe in prompt, courteous and effective customer representation"

24. Contact Details Follow us on: Visit us at: www.60k.bg