Companies should see customers as markets rather than just sources of profit. They exist because of customers and should work to understand customer wants in order to retain them. Both companies and customers waste time when companies do not take the time to understand customer feedback and concerns on websites and other forums meant for communication.

1. 95 Thesis (71-77) Slides owned by Riela Isabel T. Antonio

2. Trying to see why companies just look at us as their target or profit is not really helping because we tend to get tired of it or at least, we will get tired of it eventually.

3. Companies should now realize that they should see us as their market that we care, that we want to talk, and we want them to listen for if they don’t, they will find us gone sooner than they can say their company’s name.

4. The companies should be aware that they exist because of use and having said that, they should also be aware that they should be running after us, not us running after them.

5. It is the basic circle of life that they should understand. I know it is a bit biased on my part but hey, it is how it is supposed to be and they should know it well.

6. It is really not something I created myself because for one, I am just a customer, a customer who is willing to purchase anything once it met my standards of buying and that should be motivating enough for the companies to consider us as markets.

7. I know it’s weird. Having a website or asking for people to contact them when really, they don’t even sit down for awhile and take time to read any of it. it is a waste of time in both the customers’ side and the companies’ side.