1.
Stephen Ludlow - Senior Director, Enterprise Product Marketing
Changing Times:
The Future of ECM
AIIM 2017 - Orlando

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OpenText© 2017 All Rights Reserved. 2
WHAT IS GOING ON?

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OpenText© 2017 All Rights Reserved. 3
OpenText Buys Documentum

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TRADITIONAL ECM
SYNC & SHARE`
DELIVER CLOUD AND MOBILITY

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HPE to Merge
in $8.8 Billion Deal
Software With Micro Focus

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Gartner -
“ECM” (Enterprise
Content Management)
is now dead (kaput,
finite, an ex-market
name)
ECM

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OpenText© 2017 All Rights Reserved. 7
Forrester

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WHY IS THIS HAPPENING?

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ECM HAS BECOME
DIAL TONE
CONSOLIDATION

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ECM
WE BUILT IT
…AND THEY DID NOT COME

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ECM
IS NOT
THE LEAD APPLICATION

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USER PRODUCTIVITY
USER POWER

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“ECM” is a set of services and microservices,
embodied either as an integrated product
suite or as separate applications that share
common APIs and repositories, to exploit
diverse content types, and serve multiple
constituencies and numerous use cases
across an organization.
Gartner - New Definition of ECM in 2017

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OpenText© 2017 All Rights Reserved. 14
“ECM” is a set of services and microservices,
embodied either as an integrated product
suite or as separate applications that share
common APIs and repositories, to exploit
diverse content types, and serve multiple
constituencies and numerous use cases
across an organization.
Gartner - New Definition of ECM in 2017

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OpenText© 2017 All Rights Reserved. 15
“ECM” is a set of services and microservices,
embodied either as an integrated product
suite or as separate applications that share
common APIs and repositories, to exploit
diverse content types, and serve multiple
constituencies and numerous use cases
across an organization.
Gartner - New Definition of ECM in 2017

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OpenText© 2017 All Rights Reserved. 16
“ECM” is a set of services and microservices,
embodied either as an integrated product
suite or as separate applications that share
common APIs and repositories, to exploit
diverse content types, and serve multiple
constituencies and numerous use cases
across an organization.
Gartner - New Definition of ECM in 2017

17.
OpenText© 2017 All Rights Reserved. 17
“ECM” is a set of services and microservices,
embodied either as an integrated product
suite or as separate applications that share
common APIs and repositories, to exploit
diverse content types, and serve multiple
constituencies and numerous use cases
across an organization.
Gartner - New Definition of ECM in 2017

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OpenText Confidential. ©2016 All Rights Reserved. 18
ECM EVOLUTION OR REVOLUTION
Multi-purpose Fit for purpose
Monolithic API-Driven
Inward focus Beyond organizational boundaries
Power User Casual User
Convenience for the Enterprise Convenience for the User

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WHAT ARE WE SUPPOSED TO DO?

20.
KEEP
CALM
CARRY
ON
AND

21.
KEEP
CALM
CARRY
ON
AND
RUNNING
DCTM

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OpenText Confidential. ©2017 All Rights Reserved. 22
Your investment is safe
OpenText will protect Documentum Customers’
investments with innovation and continued full support for both
Documentum and OpenText Content Suite
Current roadmaps and commitments remain stable and will
be delivered

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Documentum Investment Focus
CONTINUED
ENHANCEMENT
Documentum and
applications like D2 and
InfoArchive to improve:
Managed Services
offerings in the
OpenText Cloud
INDUSTRY
SOLUTIONS
Life Sciences and
Energy and
Engineering
§ Usability § Analytics § TCO

24.
KEEP
CALM
CARRY
ON
AND
EXTENDING
ECM

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OpenText Confidential. ©2017 All Rights Reserved.
A ROSE BY ANY OTHER NAME
XECM
CONTENT SERVICES

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Extended ECM for Salesforce
Account Workspaces in Salesforce
Extended ECM
Account Workspace in
Salesforce
Salesforce Account
(e.g. Global Trade AG)

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Process Productivity
Seamless Integration into SuccessFactors UI
HR Inbox with
Tickets
HR Employee
Workspaces

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Business Object
Process Productivity
Extended ECM Anatomy of the Integration
Business Application
Data,
Roles,
Structure,
Relations,
Classifications
Content
in Context
Workspace User Interface (Widgets)
DATA
CONTENT TASKS
PEOPLE
Workspace Template
Trigger Event
DATA
CONTENT TASKS
PEOPLE
Business Workspace
Template based Creation
Extended ECM Platform

29.
KEEP
CALM
CARRY
ON
AND
USING
BUILT
FOR
APPLICATIONS
PURPOSE

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§ New dashboard for document
control managers.
§ Make it easy to control
engineering risk, do
engineering work and find
engineering information
§ keep engineering projects on
track with widgets for Overdue
Items, Assignments and
Activity Streams
Extended ECM
for Engineering Documents
ENGINEERING

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SaaS bundled with LEAP Supplier
Exchange
1. Multiple Project Management
2. Task Management
3. Document Management
4. Facets and Filtered searching
5. Distribution and Transmittals
6. Commenting and Consolidation
7. Reporting
Capital Projects Express
ENGINEERING

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§ Manage the creation, review
and approval and release of
controlled quality and
manufacturing documentation
§ Leverage predefined document
taxonomies, lifecycles and
workflows based on industry
best practices
§ Ensure compliance with Good
Manufacturing Practices (GMP)
standards
Documentum
Quality and Manufacturing
for Life SciencesLIFE SCIENCES

33.
KEEP
CALM
CARRY
ON
AND
WITH
COMPLIANCE
INFOGOV
AND

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OpenText Confidential. ©2017 All Rights Reserved.
Transparent Information Governance
Manage the flow of information from capture through archiving and disposition
Capture Classify Manage Discover Archive Dispose
SUPPLIER PRODUCTASSETEMPLOYEE FINANCECUSTOMER LEGAL
MANUFACTURING UTILITIES
& ENERGY
LIFE
SCIENCES
RETAIL TELECOMFINANCIAL &
INSURANCE
TRANSPORTATION MEDIA PUBLIC
SECTOR
Industry Solutions
Horizontal Enterprise Solutions
SOLUTIONS

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Eliminate costly legacy
apps and systems
while still retaining data
and content for
compliance purposes
Make data hungry
applications run more
efficiently by archiving
static information in a
governed manner
Enable better strategic
decisions by
leveraging all the
formerly buried
information in your
enterprise
DECOMMISSION OPTIMIZE ANALYZECONTROL
Ensure compliance
with regulatory and
legal mandates by
applying necessary
retention and
eDiscovery policies

36.
KEEP
CALM
CARRY
ON
AND
MAKING
PROCESSES
MORE
PRODUCTIVE

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Process Productivity
Introducing Connected Workspaces
D A T A
CONTENT T A S K S
P E O P L E
Customer Workspace
D A T A
CONTENT T A S K S
P E O P L E
Project Workspace
D A T A
CONTENT T A S K S
P E O P L E
Supplier Workspace
D A T A
CONTENT T A S K S
P E O P L E
PO Workspace
DATA
CONTENT TASKS
PEOPLE
Opportunity Workspace

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Workspaces
Workspace
name
Comments/
Social
Team
Members
Metadata
Recent
Activity

39.
KEEP
CALM
CARRY
ON
AND
MAKING
PEOPLE
MORE
PRODUCTIVE

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ECM Apps for Office 365
§ Discover, access and work
with Enterprise content
§ Supporting Office 365 Sites
and SharePoint 2017
§ Integrating with
Content Server 16
and Extended ECM 16
§ Supports different
perspectives on content (full
screen + webparts)

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BUT…

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FU UREOF
ECMBUILD
THE
Applications
Integrations
Cloud
Content Services
On existing investment and leverage:
Content Server
Extended ECM

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An Integration Strategy for the Future
Content Server
API’S
CONTINUED INVESTMENT AND
ROADMAP COMMITMENTS
INTEGRATIONS
CORE CONCERTSNAPCOURIER
SOLUTION COMPONENTS
INTEGRATION
STRATEGY
Leverage Existing
Platforms
Convergence in
Next-Gen-Platform
CONTENT SERVICES CASE SERVICES CAPTURE SERVICES
APPLICATIONS EXTENSIONSINDUSTRY APPLICATIONS
LIFE SCIENCES
EXPRESS
SUPPLIER
EXCHANGE

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A LEAP SaaS solution to
quickly distribute time-
sensitive transmittals and
deliverables to meet
contractual requirements
Example:
Supplier Exchange

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PLAN FOR THE FUTURE

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IDENTIFY PROJECTS
WHERE ECM IS THE
LEAD APPLICATION
(BE HONEST)

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OpenText© 2017 All Rights Reserved. 47
EMBRACE
(AND STANDARDIZE)
FILE SYNC & SHARE

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TAKE A
CASE-BASED
APPROACH

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IDENTIFY BUSINESS
PROCESSES THAT CAN
BE IMPROVED
HINT: SILOS - MOBILITY - APPS - EXTERNAL ACCESS

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DON’T LET
HISTORY REPEAT ITSELF
(WITH APPS)

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DON’T
OUT WITH THE BATHWATER
THROW THE BABY

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<METADATA/>
ADDS CONTEXT

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DON’T LET INFOGOV
STALL DIGITAL
TRANSFORMATION

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MOVE
FORWARD