To become an inside sales superstar, you must: 1) Check your attitude at the door and look at every customer interaction as an opportunity to invest in the relationship. 2) Send two thank you cards daily to stay fresh in customers' minds and deepen relationships. 3) Actively listen to customers by repeating back what they say, rather than just listening. 4) Learn about customers' interests to send relevant items and maintain positive contact.

1. 7 Steps to Becoming an Inside Sales SuperstarSales ProgressPresident Tim Hagen

2. Check Your Attitude at the DoorIt’s Monday morning, you’re running late and you didn’t have time to get your coffee. Needless to say, you aren’t in a great mood. However, it is essential and required that you turn your day around. We must look at every interaction we have with our customers as an opportunity to invest in the relationship, which ultimately isolates us from ever having to deal with angry customers.

3. Send Two “Thank You’s” DailySend two thank you cards on a regular basis. By doing this, you are staying fresh in your customer’s mind.Invest in the relationship and empower the relationship to become deeper, more productive and built with more trust.

4. Actively ListenIt is important to actively listen (being able to repeat verbatim what your client said) as opposed to just listening.

5. Send Items of InterestLearn about your customersIf you can learn different things about your customers, in terms of what they do on the weekends, their hobbies, their areas of interest, their family life, where they vacation you can send items of interest that you can find on search engines to maintain a positive way of staying in front of the customerHarvey Mackay’s 66All sales reps should have 66 items of interest so they can learn about their customers.

6. PracticePractice makes perfect, right?So, keep practicing what you struggle with the most. Whether it is listening, handling angry customers or presenting a new product or service, we must be open with ourselves and acknowledge that practice is the only true way to getting better at anything.

7. Seek CoachingConstantly seek advice and feedback from managers and supervisors as well as peers.Becoming a professional mean being proactive not reactive.It also shows initiative since you are proving that you care about improving.

8. ReadThis goes along with learn, but it is essential that we are constantly feeding our minds with positive information on how to facilitate great customer service

9. Sales ProgressTim Hagen, President of Sales Progress, has been teaching his progress coaching program for over 10 years. His adult education background has allowed him to speak to the needs of adult learners. For more information on Tim Hagen or his Progress Coaching System please visit: http:www.salesprogress.com