SlideShare a Scribd company logo
1 of 11
NON-VERBAL 
COMMUNICATION AND 
IMPRESSION MANAGEMENT
What is impression management? 
Impression management can be 
defined as, ‘the conscious or 
unconscious attempt to control 
images that are projected in real or 
imaginary social interactions’ 
(Schlenker, 1998, p2). 
When these images deal with some 
aspect of self, we call it self-presentation.
• Impression management is a process 
people use to control the perceptions 
or impressions about themselves, a 
bit like personal branding. Individuals 
may believe they are being judged or 
perceived based on their outward 
appearance, personality or other 
subjective opinions by other people.
• Impression management attempts to 
control these perceptions from other 
people through the development of 
self presentation methods and 
techniques used to control outward 
perceptions or impressions. 
• Common self presentation methods 
include authentic, ideal or tactical 
styles of impression management.
• An authentic self presentation is 
used when an individual wants to 
present himself to other people the 
same way he perceives himself. 
• This authenticity allows individuals to 
behave in a manner consistent with 
their daily image and personality. 
• This presentation often involves 
disclosing information about oneself 
to solidify the authentic brand.
• The ideal impression management 
presentation is the attempt to 
present one’s self how he desires to 
behave or be viewed, rather than 
presenting himself in an authentic 
manner.
• A tactical brand is used by 
individuals who wish to present a 
public image that reflects positively on 
them. This technique is used to 
create a behavior or personality that 
is consistent with outside perceptions 
of how an individual should act or 
behave.
• Self presentation plays an integral part in 
developing impression management 
techniques. 
• Individuals must select which method they 
wish to use when presenting themselves to 
other people, whether in business or social 
situations. 
• Using self presentation techniques or 
specific characteristic traits can help 
individuals use impression management to 
present themselves in a favorable light to 
other individuals or comply with perceived 
requirements for joining specific groups.
• Self disclosure is often used in 
impression management to provide 
important information to other people; 
this method may be used to advance 
an authentic self presentation 
technique. 
• Individuals may choose how they 
wish to dress or act in order to 
present themselves in a specific 
manner.
• One of the ways a speaker 
nonverbally increases his ability to 
persuade is by employing nonverbal 
cues that enhance the speaker's 
perceived dominance. 
• To a large extent, our positive or 
negative first impression of an 
individual is based on whether or not 
we view them as honest and 
trustworthy.
• You can improve your ability to make 
a positive first impression by 
engendering a sense of genuineness 
and transparency through your facial 
expressions, gestures, and body 
language. 
• Non-verbal communication can be 
effectively used to convey positive 
attributes through speech and 
gestures.

More Related Content

What's hot

Service marketing mix management
Service marketing mix managementService marketing mix management
Service marketing mix managementRajThakuri
 
List of potential problems and solutions
List of potential problems and solutionsList of potential problems and solutions
List of potential problems and solutionssamanthaleason
 
Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmElijah Ezendu
 
Chapter 4 ob emotions & moods
Chapter 4 ob  emotions & moodsChapter 4 ob  emotions & moods
Chapter 4 ob emotions & moodsQamar Farooq
 
Marketing of services
Marketing of servicesMarketing of services
Marketing of servicesKriti Dogra
 
Impression management Techniques and Tactics
Impression management Techniques and TacticsImpression management Techniques and Tactics
Impression management Techniques and TacticsDEEPAK J
 
Crm characteristics
Crm characteristicsCrm characteristics
Crm characteristicsexecpgdm
 
What are interpersonal skills
What are interpersonal skillsWhat are interpersonal skills
What are interpersonal skillsTech_MX
 

What's hot (20)

Online marketing
Online marketingOnline marketing
Online marketing
 
Chapter 7 DIGITAL MARKETING
Chapter 7 DIGITAL MARKETINGChapter 7 DIGITAL MARKETING
Chapter 7 DIGITAL MARKETING
 
Group dynamics
Group dynamics Group dynamics
Group dynamics
 
Service marketing mix management
Service marketing mix managementService marketing mix management
Service marketing mix management
 
Type of group counseling
Type of group counseling Type of group counseling
Type of group counseling
 
List of potential problems and solutions
List of potential problems and solutionsList of potential problems and solutions
List of potential problems and solutions
 
Analytical CRM
Analytical CRMAnalytical CRM
Analytical CRM
 
Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative Crm
 
Theories 2
Theories 2Theories 2
Theories 2
 
Unit 3
Unit 3Unit 3
Unit 3
 
Chapter 4 ob emotions & moods
Chapter 4 ob  emotions & moodsChapter 4 ob  emotions & moods
Chapter 4 ob emotions & moods
 
Marketing of services
Marketing of servicesMarketing of services
Marketing of services
 
Impression management Techniques and Tactics
Impression management Techniques and TacticsImpression management Techniques and Tactics
Impression management Techniques and Tactics
 
Crm characteristics
Crm characteristicsCrm characteristics
Crm characteristics
 
CRM Concepts
CRM Concepts CRM Concepts
CRM Concepts
 
What are interpersonal skills
What are interpersonal skillsWhat are interpersonal skills
What are interpersonal skills
 
Interventions in counseling
Interventions in counselingInterventions in counseling
Interventions in counseling
 
CRM Process
CRM ProcessCRM Process
CRM Process
 
Impression management
Impression managementImpression management
Impression management
 
Person-Centered Therapy
Person-Centered TherapyPerson-Centered Therapy
Person-Centered Therapy
 

Viewers also liked

Impression Management Perception of self image & behaviour
Impression ManagementPerception of self image & behaviourImpression ManagementPerception of self image & behaviour
Impression Management Perception of self image & behaviourShahzad Khan
 
Impression management
Impression managementImpression management
Impression managementJunaid Ashraf
 
Impression Formation Presentation
Impression Formation PresentationImpression Formation Presentation
Impression Formation PresentationRobert Powell
 
impression management
impression managementimpression management
impression managementreshmasankar
 
Impression formation
Impression formation Impression formation
Impression formation Aparna Bakre
 
Presentation on impression management
Presentation on impression managementPresentation on impression management
Presentation on impression managementArunabh konwar
 
Conflict Resolution Strategy June 2013- Richard Garrity
Conflict Resolution Strategy  June 2013- Richard GarrityConflict Resolution Strategy  June 2013- Richard Garrity
Conflict Resolution Strategy June 2013- Richard GarrityRichard Garrity
 
Conflict Resolution Strategies among School Principals in Region XII
Conflict Resolution Strategies among School Principals in Region XIIConflict Resolution Strategies among School Principals in Region XII
Conflict Resolution Strategies among School Principals in Region XIIErnie Cerado
 
Non-verbal behavior
Non-verbal behaviorNon-verbal behavior
Non-verbal behaviorTrinh Rose
 
Influence tactics of leaders
Influence tactics of leadersInfluence tactics of leaders
Influence tactics of leadersAbdul Basit
 
Attribution theory of perception
Attribution theory of perceptionAttribution theory of perception
Attribution theory of perceptionJismy James
 
Attribution Theory revision
Attribution Theory revisionAttribution Theory revision
Attribution Theory revisionNatalie Moody
 
Attribution theory
Attribution theoryAttribution theory
Attribution theorymlcaggie
 
Attribution Theory ppt
Attribution Theory pptAttribution Theory ppt
Attribution Theory pptAbhishek Panda
 

Viewers also liked (20)

Impression Management Perception of self image & behaviour
Impression ManagementPerception of self image & behaviourImpression ManagementPerception of self image & behaviour
Impression Management Perception of self image & behaviour
 
Impression Management
Impression Management Impression Management
Impression Management
 
Impression management
Impression managementImpression management
Impression management
 
Impression Formation Presentation
Impression Formation PresentationImpression Formation Presentation
Impression Formation Presentation
 
impression management
impression managementimpression management
impression management
 
Impression formation
Impression formation Impression formation
Impression formation
 
Presentation on impression management
Presentation on impression managementPresentation on impression management
Presentation on impression management
 
Impression Management
Impression ManagementImpression Management
Impression Management
 
Conflict Resolution Strategy June 2013- Richard Garrity
Conflict Resolution Strategy  June 2013- Richard GarrityConflict Resolution Strategy  June 2013- Richard Garrity
Conflict Resolution Strategy June 2013- Richard Garrity
 
Conflict Resolution Strategies among School Principals in Region XII
Conflict Resolution Strategies among School Principals in Region XIIConflict Resolution Strategies among School Principals in Region XII
Conflict Resolution Strategies among School Principals in Region XII
 
Non-verbal behavior
Non-verbal behaviorNon-verbal behavior
Non-verbal behavior
 
Influence tactics of leaders
Influence tactics of leadersInfluence tactics of leaders
Influence tactics of leaders
 
Attribution theory of perception
Attribution theory of perceptionAttribution theory of perception
Attribution theory of perception
 
Attribution Theory revision
Attribution Theory revisionAttribution Theory revision
Attribution Theory revision
 
SELF PRESENTATION
SELF PRESENTATIONSELF PRESENTATION
SELF PRESENTATION
 
Competency meaning, characteristics and types
Competency meaning, characteristics and typesCompetency meaning, characteristics and types
Competency meaning, characteristics and types
 
Social perception
Social perceptionSocial perception
Social perception
 
Attribution theory
Attribution theoryAttribution theory
Attribution theory
 
Attribution theory
Attribution theoryAttribution theory
Attribution theory
 
Attribution Theory ppt
Attribution Theory pptAttribution Theory ppt
Attribution Theory ppt
 

Similar to How to Manage Impressions Through Nonverbal Cues

Impression management.. Deep Nagpal.
Impression management.. Deep Nagpal.Impression management.. Deep Nagpal.
Impression management.. Deep Nagpal.Deep Nagpal
 
Impression management..Deep Nagpal
Impression management..Deep NagpalImpression management..Deep Nagpal
Impression management..Deep NagpalDeep Nagpal
 
Impression Management
Impression ManagementImpression Management
Impression ManagementSarth Mahajan
 
Factors affecting perception asha
Factors affecting perception ashaFactors affecting perception asha
Factors affecting perception ashaJithin Kottikkal
 
Psychoanalysis assignmant.pdf
Psychoanalysis assignmant.pdfPsychoanalysis assignmant.pdf
Psychoanalysis assignmant.pdfSyedAzhar72
 
Presentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptxPresentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptxSholinaPremchundDurg
 
Presentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptxPresentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptxSholinaPremchundDurg
 
Leadership & emotional intelligence
Leadership & emotional  intelligenceLeadership & emotional  intelligence
Leadership & emotional intelligenceArun Kabra
 
Organizational Behavior " Personality & Ability "
Organizational Behavior " Personality & Ability "Organizational Behavior " Personality & Ability "
Organizational Behavior " Personality & Ability "Angela Putriny
 
Consumer Attitude, formation and Change.pptx
Consumer Attitude, formation and Change.pptxConsumer Attitude, formation and Change.pptx
Consumer Attitude, formation and Change.pptxRabinRegmi7
 
The 7 Habits of Highly Effective People - an outline
The 7 Habits of Highly Effective People - an outlineThe 7 Habits of Highly Effective People - an outline
The 7 Habits of Highly Effective People - an outlineSunilraj1968
 
Social Perception (Impression Formation & Impression Management)
Social Perception (Impression Formation & Impression Management)Social Perception (Impression Formation & Impression Management)
Social Perception (Impression Formation & Impression Management)RebekahSamuel2
 

Similar to How to Manage Impressions Through Nonverbal Cues (20)

Impression management.. Deep Nagpal.
Impression management.. Deep Nagpal.Impression management.. Deep Nagpal.
Impression management.. Deep Nagpal.
 
Impression management..Deep Nagpal
Impression management..Deep NagpalImpression management..Deep Nagpal
Impression management..Deep Nagpal
 
Impression Management
Impression ManagementImpression Management
Impression Management
 
factorsaffectingperception.pdf
factorsaffectingperception.pdffactorsaffectingperception.pdf
factorsaffectingperception.pdf
 
Factors affecting perception asha
Factors affecting perception ashaFactors affecting perception asha
Factors affecting perception asha
 
People management skills
People management skillsPeople management skills
People management skills
 
Psychoanalysis assignmant.pdf
Psychoanalysis assignmant.pdfPsychoanalysis assignmant.pdf
Psychoanalysis assignmant.pdf
 
Presentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptxPresentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptx
 
Presentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptxPresentation Emotional Intelligence.pptx
Presentation Emotional Intelligence.pptx
 
attitude.pptx
attitude.pptxattitude.pptx
attitude.pptx
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Self management
Self managementSelf management
Self management
 
Leadership & emotional intelligence
Leadership & emotional  intelligenceLeadership & emotional  intelligence
Leadership & emotional intelligence
 
Hrp
HrpHrp
Hrp
 
Organizational Behavior " Personality & Ability "
Organizational Behavior " Personality & Ability "Organizational Behavior " Personality & Ability "
Organizational Behavior " Personality & Ability "
 
Consumer Attitude, formation and Change.pptx
Consumer Attitude, formation and Change.pptxConsumer Attitude, formation and Change.pptx
Consumer Attitude, formation and Change.pptx
 
Attitude
AttitudeAttitude
Attitude
 
Road Map To Greatness
Road Map To GreatnessRoad Map To Greatness
Road Map To Greatness
 
The 7 Habits of Highly Effective People - an outline
The 7 Habits of Highly Effective People - an outlineThe 7 Habits of Highly Effective People - an outline
The 7 Habits of Highly Effective People - an outline
 
Social Perception (Impression Formation & Impression Management)
Social Perception (Impression Formation & Impression Management)Social Perception (Impression Formation & Impression Management)
Social Perception (Impression Formation & Impression Management)
 

More from Tatenda Chityori

The components of the communication process
The components of the communication processThe components of the communication process
The components of the communication processTatenda Chityori
 
Presantation on group dynamics
Presantation on group dynamicsPresantation on group dynamics
Presantation on group dynamicsTatenda Chityori
 
Participatory development communicatio1
Participatory development communicatio1Participatory development communicatio1
Participatory development communicatio1Tatenda Chityori
 
Introduction to communication
Introduction to communicationIntroduction to communication
Introduction to communicationTatenda Chityori
 
10. technical communication
10. technical communication10. technical communication
10. technical communicationTatenda Chityori
 
9. development communication
9. development communication9. development communication
9. development communicationTatenda Chityori
 
6. nonverbal communication
6. nonverbal communication6. nonverbal communication
6. nonverbal communicationTatenda Chityori
 
5. communication in organisations
5. communication in organisations5. communication in organisations
5. communication in organisationsTatenda Chityori
 
4. barriers to communication
4. barriers to communication4. barriers to communication
4. barriers to communicationTatenda Chityori
 
2. introduction to communication
2. introduction to communication2. introduction to communication
2. introduction to communicationTatenda Chityori
 

More from Tatenda Chityori (16)

The components of the communication process
The components of the communication processThe components of the communication process
The components of the communication process
 
Presantation on group dynamics
Presantation on group dynamicsPresantation on group dynamics
Presantation on group dynamics
 
Participatory development communicatio1
Participatory development communicatio1Participatory development communicatio1
Participatory development communicatio1
 
Introduction to communication
Introduction to communicationIntroduction to communication
Introduction to communication
 
Communication process
Communication processCommunication process
Communication process
 
11. technical reports
11. technical reports11. technical reports
11. technical reports
 
10. technical communication
10. technical communication10. technical communication
10. technical communication
 
9. development communication
9. development communication9. development communication
9. development communication
 
8. conflict
8. conflict8. conflict
8. conflict
 
6a. social networking
6a. social networking6a. social networking
6a. social networking
 
6. nonverbal communication
6. nonverbal communication6. nonverbal communication
6. nonverbal communication
 
5. communication in organisations
5. communication in organisations5. communication in organisations
5. communication in organisations
 
4. barriers to communication
4. barriers to communication4. barriers to communication
4. barriers to communication
 
3. communication theory
3. communication theory3. communication theory
3. communication theory
 
2. introduction to communication
2. introduction to communication2. introduction to communication
2. introduction to communication
 
1. introductory lecture
1. introductory lecture1. introductory lecture
1. introductory lecture
 

How to Manage Impressions Through Nonverbal Cues

  • 1. NON-VERBAL COMMUNICATION AND IMPRESSION MANAGEMENT
  • 2. What is impression management? Impression management can be defined as, ‘the conscious or unconscious attempt to control images that are projected in real or imaginary social interactions’ (Schlenker, 1998, p2). When these images deal with some aspect of self, we call it self-presentation.
  • 3. • Impression management is a process people use to control the perceptions or impressions about themselves, a bit like personal branding. Individuals may believe they are being judged or perceived based on their outward appearance, personality or other subjective opinions by other people.
  • 4. • Impression management attempts to control these perceptions from other people through the development of self presentation methods and techniques used to control outward perceptions or impressions. • Common self presentation methods include authentic, ideal or tactical styles of impression management.
  • 5. • An authentic self presentation is used when an individual wants to present himself to other people the same way he perceives himself. • This authenticity allows individuals to behave in a manner consistent with their daily image and personality. • This presentation often involves disclosing information about oneself to solidify the authentic brand.
  • 6. • The ideal impression management presentation is the attempt to present one’s self how he desires to behave or be viewed, rather than presenting himself in an authentic manner.
  • 7. • A tactical brand is used by individuals who wish to present a public image that reflects positively on them. This technique is used to create a behavior or personality that is consistent with outside perceptions of how an individual should act or behave.
  • 8. • Self presentation plays an integral part in developing impression management techniques. • Individuals must select which method they wish to use when presenting themselves to other people, whether in business or social situations. • Using self presentation techniques or specific characteristic traits can help individuals use impression management to present themselves in a favorable light to other individuals or comply with perceived requirements for joining specific groups.
  • 9. • Self disclosure is often used in impression management to provide important information to other people; this method may be used to advance an authentic self presentation technique. • Individuals may choose how they wish to dress or act in order to present themselves in a specific manner.
  • 10. • One of the ways a speaker nonverbally increases his ability to persuade is by employing nonverbal cues that enhance the speaker's perceived dominance. • To a large extent, our positive or negative first impression of an individual is based on whether or not we view them as honest and trustworthy.
  • 11. • You can improve your ability to make a positive first impression by engendering a sense of genuineness and transparency through your facial expressions, gestures, and body language. • Non-verbal communication can be effectively used to convey positive attributes through speech and gestures.