The document summarizes a Lean event held by the 694th ARSS Technical Support team from 12-14 December 2006 at the University of Florida REEF. The team developed a current state value stream map to analyze their technical support process from requirements generation to deobligation of funds. They identified areas of waste and inefficiency. The team then created a future state map with standardized processes and cross-trained personnel to reduce cycle time by over 50% and better meet customer needs. Action plans were made to implement the changes.
1. USAF – Eglin AFB 694 ARSS Technical Support Lean Event 12 – 14 Dec 2006
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3. 694 ARSS Technical Support Lean Team Front Row L to R: De Fischer (Finance), Gabe Chedister (Engineering and Team Lead), Chris Pfledderer (Lead Engineer). Back Row L to R: Keith Johnson (Facilitator), Mike Neil (Engineering), Dwight Westfall (Contracts), Ron Moore (Program Management), John Porche (Lead SAPM)
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6. Current State Value Stream Determine Technical Support Requirements Initial De-Obligation of Residual Dollars Total Cycle Time = 508 days
8. Foreign Missile Sales Cycle Time Reduction > 50% 30 days to 5 days 15 days to 1 day 400 days to 180 days 54% Total Cycle Time Reduction, Cross-trained Personnel, Improved Standardization, Coordination and Accuracy
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