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6 USER EXPERIENCE TIPS
FOR A SUCCESSFUL SITE REDESIGN
FOSTER INTERACTIVE
I’M AIDAN
UX DESIGNER & FRONT END ARCHITECT
aidan@fosterinteractive.com @finteractive
HI
USER EXPERIENCE DESIGN
AUDIENCE’S

GOALS
ORG / BUSINESS
OBJECTIVESUX
AUDIENCE’S

GOALS
ORG / BUSINESS
OBJECTIVESUX
YOUR
SITE
SOCIAL
EMAIL
OTHER
SITES
HELP USERS IGNORE WHAT THEY’RE NOT INTERESTED IN
SO THEY CAN FIND YOUR SOLUTION
TO THEIR PROBLEM
TIP #1 - KEY PERFORMANCE INDICATORS
DEFINE + TRACK THEM NOW
KPI’S ARE BUSINESS OBJECTIVES
!LOWER

BOUNCE RATE
"INCREASE
TIME / PAGES
#INCREASE
SOCIAL ENGAGEMENT
KEY CONTENT TRANSACTIONS SUPPORT
• Key Programs
• Application
Requirements
• Guides
• Donations
• Event
Registrations
• Applications
• Decreased Support
Requests
• Increased self-
serve forms
http://www.webseoanalytics.com/blog/20-kpis-you-should-monitor-in-google-analytics/
https://www.datapine.com/blog/google-analytics-kpis-and-metrics-for-web-analytics/
https://sproutsocial.com/insights/social-media-metrics-that-matter/
KPIS & ANALYTICS
SOCIAL
TIP #2 - DON’T THOW THE (CONTENT) BABY OUT
WITH THE BATH WATER
TIP #3 - WANT TO KNOW WHAT AUDIENCE WANTS?
ASK THEM!
https://uxplanet.org/how-to-create-effective-user-surveys-1cea4b06ff76
https://www.hotjar.com/blog/website-survey-questions
https://survicate.com/website-survey/questions/redesign-survey-questions/
https://www.surveymonkey.com/r/redesign-survey
SURVEY RESOURCES
TIP #4 -USE PERSONAS TO MAP
AUDIENCE GOALS
Personas☼
♥
USER
GOALS
&
INSIGHTS &
EMPATHY
'
FRAMEWORK
FOR DISAGREEMENTS
TIP #5 - CREATE AN INFORMATION ARCHITECTURE MAP THEN…
TEST & RE-TEST
Information Architecture☼
(
ANALYSIS
&
TREE TEST
)
IA MAP
○
USER GOALS
IMPROVE & TEST
IA Testing☼
TIP #6 - TEST YOUR UI
EARLY AS POSSIBLE
☼
Navigation
Patterns
UI Content
Blocks
+
User
Testable
&
TO GET WHAT YOU WANT OUT OF A SITE
YOU NEED TO FOCUS ON
WHAT THE AUDIENCE WANTS
INTERESTED IN TALKING MORE?
THANK YOU!
HTTP://FOSTERINTERACTIVE.COM/UXTIPS
WANT THESE SLIDES?

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