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6 skills tech instruction

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6 skills tech instruction

  1. 1. 6Six Essential Skills for One on One Tech Instruction Crystal Schimpf Library Training Consultant Kixal, LLC
  2. 2. About me »  Librarian »  Technology Trainer »  Digital Literacy Specialist »  Library Training Consultant »  Berkeley, CA
  3. 3. About you »  Do you provide technology training or assistance to library patrons?
  4. 4. Agenda »  Introductions »  Reflection »  Challenges »  Skills »  Q&A
  5. 5. Reflection Question Think of a time when you had to learn a new technology through individual or group instruction. »  What worked well? »  What did not work well?
  6. 6. Tech Instruction Challenges »  Interpersonal communication »  Teaching techniques »  Learner attitude & engagement »  Reaction to learner NOT as much about the tech as we think!
  7. 7. Tech Instruction Methods RecordedGroup VirtualOne-on-One
  8. 8. 5. Take it slow 4. Stay focused 3. Give up control 2. Assess the need 6. Communicate clearly 1. Be welcoming 6 Essential Skills for One-on-One Tech Instruction
  9. 9. 1. Be welcoming 1 Photo  Credit:  Flickr,  Lars  Hammar  h6ps://flic.kr/p/4jTRQc  
  10. 10. How-to: Be welcoming »  Friendly smile »  Meet them where they are »  Get to know the learner 1
  11. 11. 2. Assess the need 2
  12. 12. How-to: Assess the need »  Ask lots of questions »  Clarify the question/problem »  Identify their goals »  Don’t jump to conclusions »  Learn their interests 2
  13. 13. 3. Give up control 3 Photo  credit:  Flickr,  Dale  Lane  h6ps://flic.kr/p/9PS7DF  
  14. 14. »  Let them “drive” »  Allow hands-on practice »  Let them lead »  Collaborate with them How-to: Give up control 3
  15. 15. 4. Stay focused 4 Photo  credit:  KeepCalm-­‐o-­‐maGc,  Raquel,  h6p://www.keepcalm-­‐o-­‐maGc.co.uk/p/keep-­‐calm-­‐and-­‐focus-­‐your-­‐a6enGon/  
  16. 16. How-to: Stay focused »  Listen closely »  React thoughtfully »  Improvise: Be flexible & creative »  Admit your own limits »  Learn with them 4
  17. 17. 5. Go slow 5 Photo  credit:  Flickr,  dotpolka  h6ps://flic.kr/p/fT5yf  
  18. 18. How-to: Go slow »  Break it down into steps »  Select teaching points with care »  Don’t assume knowledge »  Be patient 5
  19. 19. 7. Communicate clearly 6
  20. 20. How-to: Communicate clearly »  Simplify ideas & concepts »  Give relevant examples »  Avoid jargon »  Check in with learners »  Allow for Q&A 6
  21. 21. 5. Take it slow 4. Stay focused 3. Give up control 2. Assess the need 6. Communicate clearly 1. Be welcoming 6 Essential Skills for One-on-One Tech Instruction
  22. 22. BONUS TIP
  23. 23. HAVE FUN!!! Photo  credit:  Flickr,  Link  Humans  h6ps://flic.kr/p/dFZcpr  
  24. 24. HAVE FUN!!! »  Tell jokes »  Use puns »  Show silly images »  Practice with fun websites
  25. 25. 5. Take it slow 4. Stay focused 3. Give up control 2. Assess the need 6. Communicate clearly 1. Be welcoming 6 Essential Skills for One-on-One Tech Instruction BONUS TIP: HAVE FUN!!!
  26. 26. Thank you! Crystal Schimpf crystal@kixal.com @crystalschimpf
  27. 27. Resources Competencies »  Technology Trainer Competencies (Colorado State Library) http://coloradovirtuallibrary.org/create/technology-trainer-competencies »  Competency Index for the Library Field (WebJunction) http://webjunction.org/documents/webjunction/Competency_Index_for_the_Library_Field.html Learning Technology »  DigitalLearn.org  http://digitallearn.org/ »  GCF Learn Free  http://www.gcflearnfree.org/ »  CommonCraft  http://www.commoncraft.com/ »  OnGuard Online http://www.commoncraft.com/

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